
Every now and then, an IT
glitch makes national
news. Just a few weeks
ago, I read in the paper
about an airline that
mistakenly sold thousands
of roundtrip tickets
online at a fare of just
a few dollars each. The
airline lost hundreds of
thousands of dollars from
the mistake, though
that's really just the
tip of the iceberg. The
National Institute of
Software Technology
(NIST) estimates that
application errors cost
the U.S. economy $59.5
billion per year. Because
nearly 80 percent of such
errors are discovered
after applications have
been put into production,
exceptions also have a
significant impact on the
productivity and
effectiveness of your IT
staff and production
support teams. And that's
to say nothing of
foregone revenue due to
poor customer service.
Sep. 10, 2005 03:00 PM Reads: 17,527