British Telecom Openreach Portal is one of new breed open-source portal platforms that have embraced new and futuristic technologies to provide an unparalleled service to end customers. BT Openreach Portal provides the facility for UK-based communication providers (CPs) to manage and service their end customer orders ranging from a simple phone connection and Digital Subscriber Line (DSL) to fiber-based private circuits. Being largely a B2B portal, it provided Openreach standardized, silo-based services to the CPs. This provided too rigid a framework for the CPs to manage and access their orders as well as carry out the required order journeys and did not provide a CP-oriented view of data and execution. Further, the rigid deployment architecture hindered the CPs from personalizing their order journeys as well as prevented BT from deploying new or customized services. In this session we will examine how the SOA and Web 2.0 technology-based platform developed in Openreach Portal by wiring up the existing rigid flows and deploying them for execution, through Web and Web service interfaces in real-time and zero down time, gave the power to end users to define their own services and flows.