While enterprise open source vendors continue to debate the definition of 'open,' customers are listening. Not because they care as much about what open source business model a particular vendor uses but because our debates give them reason to be confused and to consider the FUD that is pushed into the marketplace. The Open Solutions Alliance is a nonprofit vendor neutral organization that exists for one purpose: to address CIOs most pressing issue today - interoperability among open solutions. While the customers have been listening to us, the OSA has been listening very intently to them. This session will discuss what CIOs are looking for in open solutions vendors and how they expect it to be delivered based on real discussions and work sessions.