Finding the right technology solution for human capital management (HCM) is a daunting - and frustrating - task for most companies, according to a recent i4cp study conducted as part of i4cp's Technology Commons research.

The study found that over a third of responding companies are either very or somewhat dissatisfied with their current HCM technology solution. This is in contrast to a little over 6% who reported they were "very satisfied." Part of the issue could be how much customization occurs with HCM technology across the board. A whopping two-thirds of respondents reported they have customized the software - whether it was purchased or leased - versus a mere 13.7% who used the software "as is."

Customized or not, it's quite clear that all of this technology doesn't come cheap. Over 45% of respondents reported they've spent more than $500,000 on their HCM technology, with over 40% saying the integration of that technology was equally expensive. The time to deploy the technology is also quite lengthy, with more than 70% of respondents pegging the time frame at greater than six months. And it seems there's little relief once the technology is implemented; over 30% reported that annual maintenance exceeds $250,000.

"Overall, companies realize that technology solutions are important to their human capital management initiatives," said i4cp research analyst David Wentworth. "They are just generally not satisfied because reality often doesn't live up to the promises made during the sales process. It's important for new buyers to do their homework, which includes understanding the issues that current users are facing with their technology solution."

The "build it ourselves" vs. "buy it off-the-shelf" debate seemingly hasn't slowed at all within human capital technology, but certain applications are apt to be purchased vs. developed. Organizations are more likely to use vendors for functions such as recruitment and selection (67%), workforce planning (58%) and learning management (57%). Internally developed systems are favored for succession planning (64%), and 55% of those polled utilize internal systems for both the compensation and incentives and performance management functions.

When it comes to specific vendors, both Oracle and SAP led the pack as the vendors of choice, making an appearance in the top five of nearly all function categories. A number of other companies, such as SuccessFactors, ADP and Kronos, made the top five in their targeted areas.

The use of vendors for HCM technology solutions is more widespread in larger companies (those with 10,000 employees or more). The top-ranked function for a vendor-based program was recruitment and selection, pegged at 86% by large companies, followed by workforce planning (73%) and learning management (71%). And, while the numbers were lower for companies with fewer than 10,000 workers, the popularity rankings echoed the findings for large companies across the board.

The good news for vendors: Once a vendor is selected, companies are apt to stand behind them. More than two-thirds (69%) said they have recommended, would recommend or were likely to recommend their current vendor.

Cloud Computing Technology Contributors of 2009
10Gen, 3Leaf Systems, 6fusion International, Absolute Performance, Ajaxo, Alentus, Appirio, Appistry, Aptaria, Arena Maxtronic, Arista Networks, Asankya Networks, BitRock, BlueLock, Boomi , Box.net, Canaan Partners, Casdex, Chris Richardson Consulting, CITTIO, Cloud Architects, Cloud9 Analytics, CloudRamp, CloudScale Networks, Cloudscape.ws, CloudWorks, CNI Systems, CohesiveFT, CollabNet, Concentric, Cordys, Cronus Partners, CSRware, CuperTek, Cycle Computing, Dataline, Dell, DNAmail, eBay, Elastra, Engine Yard, Enki Consulting, Enomaly, Excelian, Flexiscale, Forrester, Fortress ITX, G.ho.st, Gear6, GigaSpaces, GoGrid, GraphLogic, GridGain, IBRIX, InfoQ, IntelePeer, IronKey, Iterative Designs, ITO America, Jamcracker, Joyent, JumpBox, Just Skill, Kaavo, Linxter, Mohr Davidow Ventures, MessageLabs, Mimecast, Model Metrics, Moderro Technologies, Moka5 (MokaFive), Mosso, Netmagic, NewServers, Ocarina Networks, Panorama Software, Parabon Computation, Parallels, ParaScale, Patni Computer Systems, Peer1 Networks, Platform Computing, PLX Technology, ProjectLocker, Promise Technology, Qlayer, QlikTech, Rackspace, RampRate, Red Hat, Reliance Globalcom, RightScale, Robson Taylor, Rogue Wave, rPath, Salesforce.com, Sapotek, Saugatuck Technology, ScanSafe, ServePath, ServiceCloud, SIMtone, SkillSoft, Skytap, SmugMug, SOASTA, Solace Systems, Spiceworks, SpiderOak, Symphony Services, Tap In Systems, Teneros, Terremark, Transitive, Trend Micro, Union Square Advisors, Unisys, Univa UD, uTest, Vertica, Weber Shandwick, Widen Enterprises, XCalibre, Zabovo.com, Zeus Technology, and Zuora.

Virtualization Technology Contributors of 2009
123Together.com, 361 Degrees, 3PAR, 8e6 Technologies, A10 Networks, Aastra, Accario, Accellion, AccessFlow, AceNet, ACMA, Acronis, Actional, activePDF, Acxiom, Adaptec, ADC, Adder, Adexis, Adtran, Agilysys, Agito Networks, AirMagnet, Akorri, ALADDIN Knowledge Systems, Alcatel-Lucent, Alert Logic, AlterPoint, Altor Networks, AMAX, AMCC, Amyuni, Apani, APC, APCON, APM Experts, Appistry, Applied Innovations, Apptio, Aquantia, Arastra, Aravo, Arbor Solutions, ArcSight, Areohive Networks, Array Networks, Arrow ECS, ARTEC - Computer, Aruba Networks, Asigra, Asoka USA, Aspera, Astaro Internet Security, Atempo, ATEN Technology, Attune Systems, AutoVirt, Avanade, Avaquest, Avaya, Aventiv-NomaDesk, Avocent, AVTECH, AXIOMTEK, BakBone, BBN Technologies, BDNA, BEA Systems, Bedsole, Benchmark Capital, Berkeley Varitronics, BigFix, Bivio Networks, Blade Network, Blue Lane, BlueArc, BluePoint, BlueStripe, Bobcares, Bosanova, Brigh Technologies, Brocade, CA, CalAmp, Capitial Trust Ventures, Cassatt, Catbird, Cayenne, CDG, Ceedo, Certeon, Champion Solutions, Check Point Software, Chip PC, CiRBA, Citihub, Citrix Systems, ClearCube, CommVault, Compass America, Compellent, Compugen, Computer Lab International, Concentsus, Configuresoft, Continuity Software, Coraid, Courion, Coyote Point Systems, cPanel, Credit Suisse, Crosswalk, CrystalTech Web Hosting, CSC, Data Domain, Databarracks, DataCore, DataDirect, Datagardens, DataPipe, DataSynapse, DC3 Solutions, Dell, EqualLogic, Desktone, Devon IT, Digipede, Doctrino Systems, DocuSign, DoubleTake Software, Dynamic Network Factory, DynamicOps, Ecora Software, eG Innovations, Egenera, Electric Cloud, Electrorack, Embotics, Emulex, Endeavors Technology, Enigmatic, Enomaly, Entuity, EqualLogic, Ericom, EVault, Evolving Solutions, Exinda, eXludus, Extentrix Systems, F5Networks, FalconStor, Faronics, FastScale, FastSoft, FOCUS Consulting, Fortinet, Fortisphere, Fugitive LLC, Fujitsu Systems, Fusepoint, FusionStorm, Gateworks, Getronics, Gibraltar Solutions, GlassHouse Technologies, GlobalFluency, GlobalSCAPE, GlobalSign, Green Hills Software, Grid Dynamics, GRIDtoday, groupSPARK, Hiperware, Hitachi Data Systems, Hubspan, Hurricane Electric, Hyper9, HyPerformix, Hyperic, I2 Technology, IGEL Technology, Ignite Consulting, Illumita, IMEX Research, Incipient, Insight Venture Partners, InstallFree, INSYSTEK,Integrien, Ipswitch, Isilon Systems, iTrinegy, KACE, Kaseya, KI Lipton, Kidaro, Kingston Technology, KnownHost, Lanamark, LeftHand Networks, Lenovo, Leostream, Liquid Computing, Lucid8, LynuxWorks, Magirus, Mailtrust, Mainline, ManageIQ, ManageSoft, Marathon Technologies, Marketo, Markitects, McAfee, Meridian IT, Metron, Microsemi, Microserv, Mid-Atlantic Computers, MIMOS, Mimosa Systems, Mindbridge Software, Miva Merchant, MonoSphere, Morph Labs, Mxi Technologies. mySoftIT, Nagarro, Namescape, Ncomputing, NEC, Nemertes, NeoPath, Neoware, Net Magic, NetApp, Neterion, NetEx, NetIQ, Netuitive, Network Appliance, Neverfail, New Age Technologies, New Idea Engineering, NewTek, Nexenta, NextIO. Nimsoft, Niyuta, NoMachine, Nortel, Novell, Novo Innovations, Old Road Computing, Omnitron, On The Avenue, ONStor, Opalis Software, Open Kernel Labs, OpenHosting, OpenSpan, Optaros, Opus Capital, PacketTrap, Palm, Inc., Panda Security, Pano Logic, Pattern Insight, Peak IP Solutions, PHD Technologies, Phoenix Technologies, Phurnace Software, Pillar Data Systems, Pinnacle Cart, Pivot3, Platespin, Proofpoint, ProServeIT, ProSync, Provision Networks, , Q1 Labs, QG Software, Qualys, Quest Software, R1Soft, Racemi, RACKWISE, Radiant Logic, Raritan, Raxco Software, Red Hat, Reflex Security, Regan Technologies, Resolution Enterprises, RF Code, Riverbed, RSA Security, Ruckus Wireless, Sagent Solutions, SanDisk, SAVVIS, ScaleMP, Scalent Systems, ScienceLogic, ScriptLogic, Seanodes, Secure Command, Secure Computing, Sentillion, ServInt, Shavlik, Silpion, SIMtone, Singularity Technologies, Sitemasher, SmarterTools, Socialcast, SoftLayer, SolarWinds, SolutionSet, Sonasoft, SSH Communications Security, StackSafe, Starfire, SteelEye Technology, StillSecure, StoneFly, Stonesoft, Stoneware, StorageCraft, StorageNetworking.org, StorMagic, Stratus, Sun Microsystems , Oren Tech, SunGard, SunView, Supermicro,, Surgient, SWsoft, Sycros, Symantec, Systar, Telecompute, The 451 Group, The Israeli Association of Grid Technologies, TheInfoPro, ThinkEquity Partners, ThinPrint, Third Brigade, Tideway, Tigerpaw, TOA Solutions, ToutVirtual, Train Signal, TRANGO Virtual Processors, Tresys Technology, Trigence, Tripwire, Twisted Pair Solutions, UK-2 Limited, Ulteo, UniPrint, United Devices, V.i. Labs, VaST Systems, VDIworks, VeeAm Software, Veodia, Verio, VeriSign, Vicom, Vigilar, VirtenSys, Virtera, Virtual Computer, Virtual Iron, VirtualizationChat.com, VirtualLogix, Virtugo, Virtutech, Visionapp, VisionCore, VKernel, VM People, VM6, VMLogix, vmSight, vThere, Vyatta, Wyse Technology, XDS, XenoCode, Xiotech, xkoto, Xsigo.

AJAX & RIA Technology Contributors of 2009
3Tera, Abaque, Accenture, AccuRev, AccuSoft, Active Endpoints, Active Inquiry, ActiveState, Actuate, Adaptive Blue, Adaptive Path, Adobe Systems, Afrous Dashboard, Agitar Software, AGOSYS, AJAX 13, Akamai, Alfresco, Allurent, Alpha Software, Altova, Amazon.com, Appcelerator, Appeon, Apple Computer, Applibase, , AppTrigger, Apress, Aptana, Aragon Consulting, Art & Logic, Ask Pivot, Asperon, Astreya, Atlassian, Aztecsoft, Azul Systems,, BackBase, Barracuda Networks, Baynote, BEA Systems, Bizwhazee, Black Duck, Blogtronix, BlueFolder, BlueTie, BondDesk, Borland, BOSSdev, Bottomline, BScaler, Bungee Labs, Burton Group, CambrianHouse, Canoo Engineering, Cassatt, Cast Iron, Catalyst Resources, Cenzic, Chordiant, CIGNEX, Cisco Systems, Cision, Citrix Systems, Claria, Clearspring, CodeFlare, Codign, Coghead, Cognizant, ComponentArt, ComponentOne, Conference Guru, Coradiant, Corent Technology, CoreSpeed, Corizon, Crescendo Networks, CSS Group, cStar Technologies, CSW Group, Curl, Cybage, Cynergy Systems, Dapper, Dassault Systèmes, DataDirect, Day Software, dCongo, deCarta, Dell, Denim Group, Denodo, Design Universe, DeviceAnywhere, Dialcom, Dice.com, DiscountASP.NET, DotNetNuke, Drangonfly, DreamFace Interactive, Dynamic Toolbar, DynaTrace, EffectiveUI, Egnyte, Ektron, Elastic Path, Elementool, EMC, Encanvas, ENOVIA Matrix One, EnterpriseDB, Ephox, esnips, ESRI, Etelos Systems, etouch, Evans Data, Exadel, ezAJAX, F5 Networks, FeedbackFX, Fig Leaf Software, Finetooth, Fiorano Software, firstRain, FiveRuns, Foldera, Force10 Networks, Fortify, Forum Systems, Fotango, Freewebs, froglogic, Funambol, FundingPost, Furtherahead.com, Fusion Technologies, Gaggle.Net, GemStone, genius.com, Genuitec, Gizmox, Glassbox, GoGrid, Gomez, Inc., GreenHat, GreenPoint, GridApp Systems, Groupware Technology, Helmi Technologies, Hitachi America, Hosting.com, HostMySite.com, HP Software, Hummer Winblad Venture Partners, Ibiza Software, IBM, ICEsoft, ILOG, Impetus, iNetOffice, Infinilogic, Infragistics, Ingres, Inimit, Innominds, Innoopract, inpowr, InsideView, Instancy, Instantiations, Integration New Media, Intel, IntelliObjects, Intelliun, Interactive Networks, InterSystems, Isomorphic, IT Mill, ITtoolbox, JackBE, JadeLiquid, JasperSoft, Javeline, JBoss, JellyCloud, JetBrains, Jive Software, K2, Kaazing, Kapow, Keynote Systems, KonoLive, Krugle, Laszlo Systems, Lightstreamer, M/Gateway, Magic Software, Mainsoft, Manning Publications, Marathon Technologies, Mashery, Mashmatrix, MaxiScale, MB Technologies, Metia Software, Microsoft, Midnight Coders, Molecular, MomentumSI, Morfik, Neocleus, Neotys, Netfective, Netmite, NetSuite, Nexaweb, Nextapp, NextAxiom, NextDB.net, Nirvanix, Nitobi, Northwoods Software, Novell, Novulo, OASIS, ObjectWave, OpenLink, OpenLogic, OpenSpot, OpenWave, OPNET, OpSource, Oracle, OrangeHRM, OSS Nokalva, Parasoft, Passport Corporation, Pentaho, Perforce, Pervasive Software, Primavera Systems, PushToTest, QLogic, Quasar Technologies, Quest Software, Rackable Systems, Radialpoint, RadView Software, Rearden Commerce, Recursion Software, Red Hat, Roaring Penguin, Salesforce.com, SAP, Saven Technologies, Scalix, Servoy, SkillBuilders, Skyway, SL Corporation, SlickEdit, SnapLogic, SOA Software, Software AG, Software FX, Sonic Software, SoonR, Splunk, SugarCRM, Sun Microsystems, Sybase, iAnywhere Solutions, Symphoniq, TeaLeaf Technology, Tele Atlas, telerik, ThinkFree, TIBCO Software, TriveraTechnologies, Valtech, Visual Mining, VMware, Vocus, WatchFire, WaveMaker, Web Spiders, WebAppCabaret, Webtide, Wipro, WSO2, XAware, Xenos, Xythos Software, Yahoo!, Zapatec, ZCubes, Zimbra, ZOHO, and Zoovy.

SOA / WOATechnology Contributors of 2009
/n Software, Aberdeen Group, Abovo Group, AccelTree, activePDF, ActiveServers, Actuate, AdventNet, AgentWare, Agilent Technologies, AgilePath, Altova, AmberPoint, AMD, Amentra, American Coders, Amyuni, AppSense, Apptricity, Aprimo, Arbortext, Attachmate, Autodesk, Azul Systems, BEA Systems, B-hive, Black Hat, BlackDuck Software, BlueNote Networks, BMC Software, Borland, BroadVision, Business Objects, CA, CalAmp, CapGemini, Catalyst Systems, CheckFree, ClearApp, Codagen, COGNOS, ComponentSource, Composite Software, CSC, Compuware, Covalent, DevelopMentor, DigitalAssets, Eclipse.org, Embarcadero Technologies, EnterpriseDB, Fair Isaac, Farata Systems, Fiorano, Forum Systems, Fuego, Fujitsu, Gartner Group, Gizmox Systems, Global Knowledge, Gluecode Software, GT Software, Gutenberg Communications, HP, HiT Software, Hitachi, HP Bluestone, Information Builders, Interwoven, Ipedo, iTKO, J9 Technologies, Jacada, JustSystems, Layer 7 Technologies, LogicLibrary, LogiXML, MacroVision, Maestro CMS, Magoo Software, McAfee.com, Mellanox, Micro Focus, Mindreef, MKS / Mortice Kern Systems, NASTEL Technologies, NEON Systems, NetIQ, OMG, Object Management Group, ObjectBuilders, ObjectFocus, Objective Solutions, Open Text, OpenLogic, OpenMake, OpenSpan, OpTier, Optika, Oracle, PaperThin, PerfectXML, Perficient, Inc, preEmptive Solutions, Progress Software, Prolifics, Rackspace, Red Hat / JBoss, Rogue Wave, RSA Security, SAP, Sapiens, Seagull Software, Seapine Software, ServerLogic, SOALogix, SOAMatrix, Sonic Software, SpikeSource, StrikeIron, Sybase, Telelogic, Teradata, Thinstall, Thoughtworks, TIBCO Software, Tidal Software, VeriSign, Versant, Versata, Vertigo Software, Visual Numerics, Vitria, Vordel, Wakesoft, Web Age Solutions, WebLayers, Webmetrics, Websense, Wily Technology, WinMill Software, WSO2, XMethods, XMLCities, ZapThink, and Zend Technologies.