DETROIT, July 21 /PRNewswire-FirstCall/ -- Compuware Corporation today announced the availability of a free and complete eBook, "The Definitive Guide to Business Service Management." This eBook, available at http://www.compuware.com/ebook , provides IT organizations with easily adopted best practices and innovative new processes to deliver increased value through improved IT service delivery and better alignment with business goals.

This independent guide, authored by technology veteran Greg Shields and published by Realtime Publishers, explores the power of Business Service Management (BSM) and offers a multitude of tips for implementing BSM and maximizing management, operational and IT value. The eBook helps IT organizations move from an infrastructure-focused mindset to an organizational focus on business-driven service delivery.

"Organizations that successfully adopt BSM become much more agile and are better able to serve the needs of their customers," said Shields. "My hope is that organizations struggling to deliver stronger value to the business will find this new eBook helpful in making that move to Business Service Management."

Greg Shields, a co-founder of Concentrated Technology, has nearly 15 years of experience in information technology with extensive experience in system administration, engineering and architecture. Previously a senior system engineer for Raytheon Company, Shields has experience authoring formalized IT configuration management procedures for U.S. government satellite code development activities. A contributing author to Redmond and Microsoft Certified Professional Magazine, Shields writes two regular columns, numerous feature articles, webcasts and white papers.

"Compuware is pleased to offer this free eBook to IT leaders and practitioners interested in realizing the value of BSM," said Steve Tack, Compuware Vice President, IT Service Management. "The guidance in this book will help IT to perform service monitoring, reporting and notification in a way that makes sense and provides value not only to those in IT, but also to an organization's business leaders--the true customers of IT."

The ten-chapter eBook covers topics ranging from the power and implementation of BSM, IT service management evolution, end-user experience monitoring, ITIL and Six Sigma. Recently published on a chapter-a-month basis, the eBook is now available for the first time as a completed book in a single PDF. Those interested can download the book at http://www.compuware.com/ebook .

Compuware Corporation

Compuware Corporation makes IT rock around the world, helping CIOs optimize IT performance to achieve business goals. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 90 percent of the Fortune 100 companies. Learn more about Compuware at http://www.compuware.com/ .

Press Contact Sean M. Patrick, Communication Analyst, Compuware Communications and Investor Relations, 313-227-5594 sean.patrick@compuware.com For Sales and Marketing Information Compuware Corporation, One Campus Martius, Detroit, MI 48226, 800-521-9353, http://www.compuware.com/

CONTACT: Sean M. Patrick, Communication Analyst, Compuware
Communications and Investor Relations, +1-313-227-5594,
sean.patrick@compuware.com, or for Sales and Marketing Information,
+1-800-521-9353

Web site: http://www.compuware.com/

Company News On-Call: http://www.prnewswire.com/comp/112310.html

• Enterprise Architects: Saviors or Door Stops?