Click here to close now.

Welcome!

Microservices Journal Authors: Pat Romanski, Liz McMillan, Louis Evans, Jason Bloomberg, Elizabeth White

News Feed Item

Siemens Enhances Service Delivery and Introduces OpenScale, Its New Brand for Multi-Vendor, Unified Communications Services

Global Service Investment delivers new value for customers, and strengthens service delivery capabilities for software based com

BOCA RATON, Fla., Jan. 29 /PRNewswire/ -- Siemens Communications, Inc. today announced significant enhancements, and a new brand name - OpenScale(TM) - for its professional and managed services portfolio. The company also announced it will invest significant resources into strengthening its existing global service infrastructure, and accelerating its capabilities in delivering software based, Unified Communication (UC) services. This investment plan will introduce a consistent workflow environment across the Siemens networked global service infrastructure, a new global customer portal and new tools for proactive network monitoring. The initiative will also substantially improve customer visibility of global service performance, increase speed of resolution, and provide a global Service Management platform for the design and delivery of IP-based Unified Communication environments.

(Logo: http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO )

Siemens' direct, global presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio constitute one of the strongest delivery capabilities among global communication service providers. Siemens expects that the introduction of the OpenScale brand, portfolio architecture and 'pre-packaging' of professional and managed services, together with the service investment program, will further strengthen the company's global service delivery differentiation, as well as enable customers to easily select appropriate services from Siemens.

The company's UC services investment plan features the creation of a new Center of Competence model for the global delivery of unified communication, security and Customer Relationship Management (CRM) consultancy and integration services, together with new facilities to build and pre-test global VoIP and UC solutions prior to final roll-out. The plan will also introduce a global portal for UC real-time service performance monitoring and management, together with a consistent workflow environment across Siemens' global network of Service Centers, Network Operation Centers and Solution Support Centers.

"Siemens is dedicated to delivering Unified Communications solutions and our global services portfolio enables our customers to embrace the latest technology with a high degree of confidence," said Bertrand Humel van der Lee, President of Siemens Managed Services Division. "Our new investment underlines our service commitment to our customers, together with realizing a world class delivery infrastructure for software based communications."

Siemens Global Service Infrastructure works for a variety of customers, regardless of size, geographic reach, level of in-house expertise or differing vendor solutions deployed. The company offers a range of multi-vendor and multi-technology management, integration services and multiple options for financing new technology and deployment options. According to several existing OpenScale Services customers, Siemens' ability to deliver services around the globe, that meet recognized ITIL standards and that cover a variety of technologies, are critical to their businesses.

"Innovative communication must also include global services," said Christian Teickner, Senior Manager, Telecommunications & Mobiles for Heidelberger Druckmaschinen AG. "With the Siemens Managed Services contract, we were able to lower the port price of our systems and still achieve a distinct improvement in the quality of our service."

About Siemens

Siemens AG is one of the largest global electronics and engineering companies with reported worldwide sales of $107.4 billion in 2006. Founded 160 years ago, the company is a leader in the areas of Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City, Siemens in the USA has sales of $21.4 billion and employs approximately 70,000 people throughout all 50 states and Puerto Rico. Eleven of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 480,000 people in 190 countries. For more information on Siemens in the United States: http://www.usa.siemens.com/.

About Siemens Communications, Inc.

Siemens Communications, Inc. is an affiliate of Siemens Enterprise Communications GmbH & Co. KG, one of the world's leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure. Siemens Communications, Inc. and Siemens Enterprise Communications GmbH & Co. KG are wholly owned subsidiaries of Siemens AG, with about 15,000 employees collectively throughout the world, including the U.S. headquarters in Boca Raton, Fla. For more information about Siemens Communications, Inc., visit http://enterprise.usa.siemens.com/home.html

Note: Siemens, and OpenScale are trademarks or registered trademarks of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

Siemens Communications, Inc.

CONTACT: Jacob Rice, +1-561-923-7074, [email protected], or Amy
Martin, +1-408-492-2785, [email protected], both of Siemens
Communications, Inc.

Web site: http://www.communications.usa.siemens.com/
http://www.usa.siemens.com/
http://enterprise.usa.siemens.com/home.html

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@MicroservicesExpo Stories
Dave will share his insights on how Internet of Things for Enterprises are transforming and making more productive and efficient operations and maintenance (O&M) procedures in the cleantech industry and beyond. Speaker Bio: Dave Landa is chief operating officer of Cybozu Corp (kintone US). Based in the San Francisco Bay Area, Dave has been on the forefront of the Cloud revolution driving strategic business development on the executive teams of multiple leading Software as a Services (SaaS) ap...
How do you securely enable access to your applications in AWS without exposing any attack surfaces? The answer is usually very complicated because application environments morph over time in response to growing requirements from your employee base, your partners and your customers. In his session at 16th Cloud Expo, Haseeb Budhani, CEO and Co-founder of Soha, will share five common approaches that DevOps teams follow to secure access to applications deployed in AWS, Azure, etc., and the frict...
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists will discuss how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations m...
of cloud, colocation, managed services and disaster recovery solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. TierPoint, LLC, is a leading national provider of information technology and data center services, including cloud, colocation, disaster recovery and managed IT services, with corporate headquarters in St. Louis, MO. TierPoint was formed through the strategic combination of some of t...
Today, the demand for new applications is growing at an unprecedented rate throughout lines of business and across industries. Customer expectations for mobile and e-commerce capabilities are transforming software development speed and quality into a competitive differentiator for even the most unlikely businesses. For existing software development shops, the proliferation of platforms, increasing need for total global uptime, and accelerating pace of industry disruption by fast-paced startups h...
SYS-CON Events announced today that Vicom Computer Services, Inc., a provider of technology and service solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. They are located at booth #427. Vicom Computer Services, Inc. is a progressive leader in the technology industry for over 30 years. Headquartered in the NY Metropolitan area. Vicom provides products and services based on today’s requirements...
Change becomes the central principle of today’s enterprises, and thus business agility becomes the most important characteristic our organizations must exhibit. Agile Architecture lays out a best practice approach for achieving this agility – and thus drives and coordinates the other revolutions, as both digital and DevOps are about being able to deal with change better as well.
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the...
What exactly is a cognitive application? In her session at 16th Cloud Expo, Ashley Hathaway, Product Manager at IBM Watson, will look at the services being offered by the IBM Watson Developer Cloud and what that means for developers and Big Data. She'll explore how IBM Watson and its partnerships will continue to grow and help define what it means to be a cognitive service, as well as take a look at the offerings on Bluemix. She will also check out how Watson and the Alchemy API team up to off...
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
Thought experiment: let’s say your app gets a message from somewhere, perhaps from another app, but you don’t know from where. The message contains the number 47 but no other information. What should your app do with the message? The answer: nothing. There’s no way for your app to make any sense out of a single datum with no context, no additional information or metadata about the datum itself. Now, let’s scale up this thought experiment to a data lake. There are a few common definitions o...
The concept and subsequent adoption of 'Containerization'' is growing at a rapid speed with the support of almost every other major player in the industry. This concept is much more efficient than the Virtualization which has been a major option for Infrastructure optimization in the past decade. The following factors distinguish a Container from a Virtual Machine. Containers contain Only the Application Specific libraries and binaries. They do not include a guest operating system. Rather ...
As we recently previewed (read more about our London PoP in Jesse's post), Blue Box is opening a new Data Center in London, but hadn't announced the provider. Today we're excited to partner with TelecityGroup, whom we've selected as our data center partner in London. We chose their Powergate location, which is one of the U.K.'s most advanced, flexible and energy efficient carrier-neutral data centres. Why does that matter to you? Well, when customers choose Blue Box, they're trusting us with ...
SYS-CON Events announced today that Column Technologies, a global technology solutions company, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1998, Column Technologies is a leader in application performance and infrastructure management for commercial and federal markets. The company is headquartered in the United States, with a diverse and talented team of more than 350 employees around th...
Cloud Expo New York is happening from June 9 - 11. This event brings together the worlds of Cloud Computing, DevOps, IoT, WebRTC, Big Data and SDDC. We hope to see you there-members of the Blue Box team will exhibit in booth 218 next to the DevOps area. Plus, our Chief Product Officer, Hernan Alvarez, will present his talk "The Cloud Has a Down-and-Dirty Lining" as part of the Operations track in the DevOps Summit portion of the event on June 9 at 11 am. Learn more about his session her...
Financial services organizations were among the earliest enterprise adopters of cloud computing. The ability to leverage massive compute, storage and networking resources via RESTful APIs and automated tools like Chef and Puppet made it possible for their high-horsepower IT users to develop a whole new array of applications. Companies like Wells Fargo, Fidelity and BBVA are visible, vocal and engaged supporters of the OpenStack community, running production clouds for applications ranging from d...
ProfitBricks has launched its new DevOps Central and REST API, along with support for three multi-cloud libraries and a Python SDK. This, combined with its already existing SOAP API and its new RESTful API, moves ProfitBricks into a position to better serve the DevOps community and provide the ability to automate cloud infrastructure in a multi-cloud world. Following this momentum, ProfitBricks has also introduced several libraries that enable developers to use their favorite language to code ...
Back in 2009 I posted about the “Great Cloud Shakeout” and the coming market consolidation into a few very large clouds. Nearly 5 1/2 years later and it’s about (long past?) time I took another look to see how I did. Back then I predicted that the market would be dominated by “mega CSPs” by the name of Amazon, Google and Microsoft. Note that this was during a period of Cambrian Explosion in the CSP market – it seems like everybody in the hosting business wanted to be a cloud provider....
SYS-CON Events announced today Sematext Group, Inc., a Brooklyn-based Performance Monitoring and Log Management solution provider, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting and anomaly detection (SPM), log management and analytics (Logsene), search analytics (S...
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...