Welcome!

Microservices Expo Authors: Elizabeth White, Pat Romanski, Liz McMillan, Yeshim Deniz, Zakia Bouachraoui

Related Topics: Java IoT, Microservices Expo, @CloudExpo, @DevOpsSummit

Java IoT: Blog Post

The Simple Checklist for Solving Ghost Issues at Remote Offices | @CloudExpo #Cloud #APM #Monitoring

When you've migrated to the cloud, you've already considered compliance, licensing, budget concerns

The Simple Checklist for Solving Ghost Issues at Remote Offices
By Joe Michalowski

IT leaders have always had their hands full with ghost issues on-premises. But for businesses that rely on remote and branch offices, monitoring a sprawling network of on-premises equipment introduces even more challenges.

That's why we move to the cloud, right? To help us eliminate truck rolls, improve cost efficiency and centralize management of applications across all locations.

When you've migrated to the cloud (even if it's just for something like office applications like Office 365 or G Suite), you've already considered compliance, licensing, budget concerns. But what happens when your remote users start experiencing classic ghost issues?

Every application performance issue comes with unique challenges, but it's important to have a basic checklist to help you approach each new situation. Get on the right path to ghost issue resolution with these three simple steps.

1. Decide If Your Ghost Issue Is a Real Issue
There's one fundamental flaw in the ghost issue resolution process - that you have to rely on users to point you in the right direction to determine (and troubleshoot) the root cause.

Unfortunately, employees typically aren't sure why a problem is occurring. They just want it fixed (quickly). In a traditional setting, your first thought might be to dive into manual event log searches or time-consuming attempts to reproduce the problem. But in a cloud-driven world, you might want to take a step back.

The cloud migration process impacts end users just as much as it affects the IT infrastructure. If your organization has moved from an on-premises PBX to cloud-based Skype for Business, the transition could be jarring for employees. If a feature they expect to use is suddenly missing, they might rush to submit a support ticket for a performance issue.

Before you start hunting for ghosts, take a step back and decide whether the perceived problem is actually a problem IT needs to solve.

2. Real Ghost Issue? Know Your IT Enemy
When you've decided that a ghost issue claim is worth investigating, you have to know ahead of time what the problem might look like. Again, every issue is different, but keep these common characteristics in mind before starting your investigation:

  • Just because the intermittent issue takes a long time to occur doesn't mean you can't reach it instantly under the right circumstances.
  • Every ghost issue can be uncovered if there's enough testability built into an application
  • Just because the bug disappears doesn't mean it was resolved
  • Ghost issues can compromise even the most basic assumptions about the operating environment

The point here is that you shouldn't overthink the problem. When you were working with custom on-premises applications, you had to worry about every piece of code that could be causing performance problems. For something like a SaaS application, you can focus on the infrastructure components that you control to see if the problem is on your end.

3. Lean on Technology for Greater Visibility Into Issues
You don't have the luxury of walking down to the data center for in-person troubleshooting if the ghost issue is occurring at remote locations. If you need to determine whether there's packet loss or a problem in the data path at a remote location, you'll need some help.

Taking advantage of remote server functionality will let you dig into the environment experiencing problems. From there, you just have to start troubleshooting. Break the problem down into variables and test different pieces until you can identify a root cause.

The root cause of your remote ghost issue could be any number of things, including:

No one said every remote troubleshooting scenario would be easy. But if you set yourself up for success with the right technology and migration models, you can simplify inevitable problem-solving situations.

Continue reading

Read the original blog entry...

More Stories By AppNeta Blog

AppNeta is the leader in proactive end-user performance monitoring solutions built for the distributed digital enterprise. With AppNeta, IT and Network Ops teams can assure continual and exceptional delivery of business-critical applications. AppNeta’s SaaS-based solutions give IT teams essential application and network performance data, allowing them to continuously monitor user experience across any application, network, data center or cloud. For more information, visit www.appneta.com.

Microservices Articles
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addresse...
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Most DevOps journeys involve several phases of maturity. Research shows that the inflection point where organizations begin to see maximum value is when they implement tight integration deploying their code to their infrastructure. Success at this level is the last barrier to at-will deployment. Storage, for instance, is more capable than where we read and write data. In his session at @DevOpsSummit at 20th Cloud Expo, Josh Atwell, a Developer Advocate for NetApp, will discuss the role and value...
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term.
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
Enterprise architects are increasingly adopting multi-cloud strategies as they seek to utilize existing data center assets, leverage the advantages of cloud computing and avoid cloud vendor lock-in. This requires a globally aware traffic management strategy that can monitor infrastructure health across data centers and end-user experience globally, while responding to control changes and system specification at the speed of today’s DevOps teams. In his session at 20th Cloud Expo, Josh Gray, Chie...
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...