Welcome!

Microservices Expo Authors: Automic Blog, Don MacVittie, XebiaLabs Blog, Elizabeth White, Dalibor Siroky

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, Agile Computing, Government Cloud, @DXWorldExpo, FinTech Journal, @ThingsExpo, @DevOpsSummit

@CloudExpo: Blog Feed Post

Gearing up for #DigitalTransformation | @CloudExpo @PagerDuty #IoT #ML

Dynamic and Collaborative Incident Response

Gearing up for Digital Transformation

By Vera Chen

Modern organizations face great challenges as they embrace innovation and integrate new tools and services. They begin to mature and move away from the complacency of maintaining traditional technologies and systems that only solve individual, siloed problems and work “well enough.” In order to build a product that delivers continuous value, organizations must discover and address the true pain points and pitfalls teams experience throughout the incident management lifecycle in order to innovate solutions that boost revenue, increase system availability and performance, and augment employee productivity and efficiency. These companies must undergo a digital transformation.

In recent months, the product team here at PagerDuty has continued to impress me with their feature releases that aim to improve the welfare of IT organizations and the lives of their IT Ops and DevOps incident responders. I’d like to share a few areas of recent product focus that stand out, as they focus on transforming the way people get things done and resolving issues.

Dynamic and Collaborative Incident Response

PagerDuty recently released features that help people connect with data at scale. Dynamic incident response streamlines workflows that help you recruit the right collaborators and responders on an issue. How? You can now easily incorporate additional individuals or escalation policies to collaborate and resolve issues faster with Response Mobilizer. Moreover, individuals who are collaborating on a critical incident can quickly jump on a conference call to share root cause analysis status updates, discuss and tackle roadblocks, and drive faster resolution of issues with Response Bridge.

Continuing with the theme of collaboration, our bi-directional PagerDuty Slack Integration syncs critical incident details including incident ID, description, status, services impacted, and who the incident is assigned to. Collaborators can leverage Slack’s slash commands to create a PagerDuty incident from directly within Slack. This enables seamless collaboration with remote teammates and cross-functional team members, making it easy to discuss critical issues or remediation details, and even easier to acknowledge or resolve incidents with the click of a button — without having to leave the Slack interface.

Platform Extensibility

The product team continues to make it even easier for developers to extend the PagerDuty platform in various ways. The recent release of API v 2.0 introduces more consistency and allows users to quickly test API calls right within the document library! You can embed PagerDuty easily into your apps, or your apps into PagerDuty, to create your own integrations.

API v2.0 gives you the ability to create your own integrations through the Custom Events Transformer. Use JavaScript to easily convert a payload from any tool that can run a script or send an HTTP/HTTPS request into a payload that PagerDuty can interpret. You can easily add the custom event transformer via creating a new service, execute and modify pre-populated JavaScript code, and send a payload to the integration URL to trigger an incident in PagerDuty! It’s that simple!

PagerDuty Add-ons give you the power to add more functionality to PagerDuty so that you can access additional features directly within PagerDuty. You can for instance add scripts or web pages to your PagerDuty environment. Our support team introduced a few Add-ons for you to consider and help you get started — export users to a CSV, view PagerDuty’s status via a status page directly from your own account, view incident activity trends that may help you decide how to efficiently staff your teams and organize their response schedules, and so much more!

Native Integrations

I could go on and on about some of our newest native integrations as well — especially the bi-directional PagerDuty ServiceNow Integration that syncs incident updates, status, and notes between both platforms in real-time, and also enables you to provision PagerDuty users directly from the ServiceNow platform, and more!

Looking Ahead

Our engineers will continue to diligently develop valuable features to surprise you and most importantly, solve more of the problems you face today. You’ll get to see and hear more about these features by joining us at the PagerDuty Summit. In addition to the opportunity to attend a variety sessions, delivered by the industry’s best, you will have the opportunity to check out live demos of our newest features and solutions! You’ll be one of the first to see how you and your organization can leverage PagerDuty’s newest features to transform your operations environment.

I hope you’re just as excited as I am to bring your teammates to the PagerDuty Summit on September 13th ! You’ll meet our new CEO, members of the amazing product staff, and other industry leading attendees and speakers from Yahoo, Splunk, Google, IBM, Airbnb and more! Most importantly, you’ll be able to learn from organizations similar to yours that have overcome digital transformation challenges you might be currently facing now or some day in the future.

The post Gearing up for Digital Transformation appeared first on PagerDuty.

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

@MicroservicesExpo Stories
The benefits of automation are well documented; it increases productivity, cuts cost and minimizes errors. It eliminates repetitive manual tasks, freeing us up to be more innovative. By that logic, surely, we should automate everything possible, right? So, is attempting to automate everything a sensible - even feasible - goal? In a word: no. Consider this your short guide as to what to automate and what not to automate.
We just came off of a review of a product that handles both containers and virtual machines in the same interface. Under the covers, implementation of containers defaults to LXC, though recently Docker support was added. When reading online, or searching for information, increasingly we see “Container Management” products listed as competitors to Docker, when in reality things like Rocket, LXC/LXD, and Virtualization are Dockers competitors. After doing some looking around, we have decided tha...
It’s “time to move on from DevOps and continuous delivery.” This was the provocative title of a recent article in ZDNet, in which Kelsey Hightower, staff developer advocate at Google Cloud Platform, suggested that “software shops should have put these concepts into action years ago.” Reading articles like this or listening to talks at most DevOps conferences might make you think that we’re entering a post-DevOps world. But vast numbers of organizations still struggle to start and drive transfo...
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
The nature of test environments is inherently temporary—you set up an environment, run through an automated test suite, and then tear down the environment. If you can reduce the cycle time for this process down to hours or minutes, then you may be able to cut your test environment budgets considerably. The impact of cloud adoption on test environments is a valuable advancement in both cost savings and agility. The on-demand model takes advantage of public cloud APIs requiring only payment for t...
Many enterprise and government IT organizations are realizing the benefits of cloud computing by extending IT delivery and management processes across private and public cloud services. But they are often challenged with balancing the need for centralized cloud governance without stifling user-driven innovation. This strategy requires an approach that fundamentally reshapes how IT is delivered today, shifting the focus from infrastructure to services aggregation, and mixing and matching the bes...
Cavirin Systems has just announced C2, a SaaS offering designed to bring continuous security assessment and remediation to hybrid environments, containers, and data centers. Cavirin C2 is deployed within Amazon Web Services (AWS) and features a flexible licensing model for easy scalability and clear pay-as-you-go pricing. Although native to AWS, it also supports assessment and remediation of virtual or container instances within Microsoft Azure, Google Cloud Platform (GCP), or on-premise. By dr...
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
"CA has been doing a lot of things in the area of DevOps. Now we have a complete set of tool sets in order to enable customers to go all the way from planning to development to testing down to release into the operations," explained Aruna Ravichandran, Vice President of Global Marketing and Strategy at CA Technologies, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Let's do a visualization exercise. Imagine it's December 31, 2018, and you're ringing in the New Year with your friends and family. You think back on everything that you accomplished in the last year: your company's revenue is through the roof thanks to the success of your product, and you were promoted to Lead Developer. 2019 is poised to be an even bigger year for your company because you have the tools and insight to scale as quickly as demand requires. You're a happy human, and it's not just...
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
identify the sources of event storms and performance anomalies will require automated, real-time root-cause analysis. I think Enterprise Management Associates said it well: “The data and metrics collected at instrumentation points across the application ecosystem are essential to performance monitoring and root cause analysis. However, analytics capable of transforming data and metrics into an application-focused report or dashboards are what separates actual application monitoring from relat...
"Opsani helps the enterprise adopt containers, help them move their infrastructure into this modern world of DevOps, accelerate the delivery of new features into production, and really get them going on the container path," explained Ross Schibler, CEO of Opsani, and Peter Nickolov, CTO of Opsani, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
DevOps teams have more on their plate than ever. As infrastructure needs grow, so does the time required to ensure that everything's running smoothly. This makes automation crucial - especially in the server and network monitoring world. Server monitoring tools can save teams time by automating server management and providing real-time performance updates. As budgets reset for the New Year, there is no better time to implement a new server monitoring tool (or re-evaluate your current solution)....
While we understand Agile as a means to accelerate innovation, manage uncertainty and cope with ambiguity, many are inclined to think that it conflicts with the objectives of traditional engineering projects, such as building a highway, skyscraper or power plant. These are plan-driven and predictive projects that seek to avoid any uncertainty. This type of thinking, however, is short-sighted. Agile approaches are valuable in controlling uncertainty because they constrain the complexity that ste...
"This all sounds great. But it's just not realistic." This is what a group of five senior IT executives told me during a workshop I held not long ago. We were working through an exercise on the organizational characteristics necessary to successfully execute a digital transformation, and the group was doing their ‘readout.' The executives loved everything we discussed and agreed that if such an environment existed, it would make transformation much easier. They just didn't believe it was reali...
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
The cloud revolution in enterprises has very clearly crossed the phase of proof-of-concepts into a truly mainstream adoption. One of most popular enterprise-wide initiatives currently going on are “cloud migration” programs of some kind or another. Finding business value for these programs is not hard to fathom – they include hyperelasticity in infrastructure consumption, subscription based models, and agility derived from rapid speed of deployment of applications. These factors will continue to...