| By SOA News Desk | Article Rating: |
|
| April 3, 2007 01:30 PM EDT | Reads: |
6,888 |
In
the context of IT-business alignment, IT service management needs to focus on
ensuring the correct services are provided by IT, in an appropriate manner to
meet changing business requirements, according to a report by London-based
Macehiter Ward-Dutton. To do so, IT service management should enable and
support an ongoing dialogue between IT and the business, starting from the
inception of a service, through deployment to its operation.
This report is the first in a set of two, which explains
how organizations can frame their thinking about their requirements for IT
service management. (The second report, "Assessing IT Service
Management," explains the criteria behind assessments of vendors'
offerings in this area.)
In summary, the first reports addresses the following
issues and insights: ![]()
- IT service management needs
visibility across the service lifecycle.
IT exists to provide services to the business, and therefore IT service management needs a full understanding of such services, from their inception through development to deployment and operations. While this is a far broader remit than traditional IT management, this does not mean IT service management needs to be in charge across the service lifecycle; just that it needs a full understanding of what is going on. - IT service management
architecture needs to reflect the dialogue between IT and the business.
IT service management can’t happen in a vacuum: to deliver business value it has to take business priorities and other business-oriented criteria into account. To do so, IT service management tools need to enable, and be responsive to a proactive dialogue between IT and the business. This involves not only integrating service management information and processes with other IT architecture and governance information and management processes; it also involves a formalized approach to service definition and monitoring based on business-meaningful service contracts and policies. - Organizations need to grow into
IT service management.
IT service management is nothing new; rather, it’s an evaluation, rationalization and augmentation of what already exists for IT management, within a broader architectural framework. To enable an actionable approach that takes into account their current capability, organizations should consider themselves in terms of maturity, and scope any IT service management initiatives accordingly. - Technology deployments for IT service management
need to involve a best of breed approach that offers sustainability. No
vendor can currently provide a comprehensive toolset for IT service
management. Therefore, an effective IT service management solution will
depend on combinations of best-of-breed technologies from multiple
vendors, making optimal use of prior technology acquisitions and updating
with appropriate additional tools. By considering IT service management
architecturally, organizations can provide a sustainable foundation for IT
management.
Published April 3, 2007 Reads 6,888
Copyright © 2007 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By SOA News Desk
SOA World Magazine News Desk trawls the world of distributed computing and SOA-related developments for the latest word on technologies, standards, products, and services and brings key information to you in a timely and convenient summary form.
![]() |
SOA World News Desk 04/03/07 01:39:47 PM EDT | |||
In the context of IT-business alignment, IT service management needs to focus on ensuring the correct services are provided by IT, in an appropriate manner to meet changing business requirements. To do so, IT service management should enable and support an ongoing dialogue between IT and the business, starting from the inception of a service, through deployment to its operation. |
||||
- The Top 150 Players in Cloud Computing
- Commercial vs Federal Cloud Computing
- Why IBM’s Server Chief Got Busted
- Industry Experts Discuss the State of Cloud Computing
- Cloud Expo New York Call for Papers Now Open
- Cloud Computing on Gartner's Top 10 List and SYS-CON Events' 2010 Calendar
- US Federal Government is Major Cloud Computing Innovator
- Google Wave
- Ulitzer.com Named Exclusive "New Media" Sponsor of Cloud Computing Conference & Expo
- Tactical Cloud Computing Panel at 1st Annual GovIT Expo
- Adaptivity & Cloud Computing: Exclusive Q&A with CEO Tony Bishop
- 4th International Cloud Expo: Photo Album
- The Top 150 Players in Cloud Computing
- SYS-CON.TV: Cloud Computing Expo Power Panel
- Commercial vs Federal Cloud Computing
- Why IBM’s Server Chief Got Busted
- 1st Annual GovIT Expo: Letter from the Technical Chair
- Industry Experts Discuss the State of Cloud Computing
- Deputy CIO of the CIA to Keynote 1st Annual GovIT Expo
- SOA World Power Panel on SYS-CON.TV
- CIA was Headed to an Enterprise Cloud All Along: Jill Tummler Singer
- Cloud Expo New York Call for Papers Now Open
- 1st Annual Government IT Conference & Expo: Themes & Topics
- Stock in Focus: Dragon Capital
- The i-Technology Right Stuff
- Who Are The All-Time Heroes of i-Technology?
- Get the Message
- Where Are RIA Technologies Headed in 2008?
- i-Technology Viewpoint: Is Web 2.0 the Global SOA?
- i-Technology Viewpoint: Thinking Outside the VC Box
- ESB Myth Busters: 10 Enterprise Service Bus Myths Debunked
- i-Technology Viewpoint: When to Leave Your First IT Job
- SOA Web Services Edge Conference Coverage on SYS-CON.TV
- Five Reasons Why Web 2.0 Matters
- SYS-CON.TV's "SOA Web Services" and "Enterprise Open Source" Programs To Air in December
- SOA World Conference & Expo SYS-CON.TV Power Panel Live From Times Square










Cloud computing is a game changer. The cloud ...




















