Welcome!

Microservices Expo Authors: Zakia Bouachraoui, Pat Romanski, Elizabeth White, Liz McMillan, Yeshim Deniz

Related Topics: @DevOpsSummit, Microservices Expo, Containers Expo Blog, @CloudExpo

@DevOpsSummit: Blog Feed Post

Skip Change Control By @Plutora | @DevOpsSummit [#DevOps #Agile #Docker #Microservices]

Governance and the Illusion of Risk Management

How Agile Release Managers Skip Change Control

By Dalibor Siroky

Do you think development teams really update those BMC Remedy tickets with all the changes contained in a release?  They don't.  Most of them just "check the box" and move on.

They rose a Risk Level that won't raise questions from the Change Control managers and they work around the checks and balances.  The alternative is to stop and wait for a department that still thinks releases are rare events. When a release happens every day there's just not enough time for people to attend CAB meetings and file never-ending streams of CR tickets. Change control can't keep up with development.

To be an effective Agile Release Manager at many organizations is to master the skill of knowing how to work around change control processes. When someone asks how risky a release is the answer often depends on who is asking.

You'll hear release managers say things like, "mark every release as a Risk Level 2 so we don't have to document potential business impact" or "just go ahead and clone the last CR ticket, no one ever checks the CR."

Governance and the Illusion of Risk Management

Departments in charge of tools like BMC Remedy understand this and some accept that the change requests entered rarely contain accurate or complete information. For many the process and ceremony of ITIL is more important accuracy.  It's governance for the sake of governance, and without accurate CR tickets it creates the illusion of risk management.  And, from a management perspective, it is a massive waste of resources and a drag on productivity.

When a development team is ready to deploy features once a day, and when a development team has transitioned away from big, monthly releases the distinction between an "emergency" fix, a "minor" release, and a "major" release no longer makes any sense. When developers are singularly responsible for implementing a change and triggering a continuous deployment to production that complex flowchart involving a change advisory board and change coordinator has become irrelevant to the reality of your releases.

On one side of the fence is a development team that is ready to deploy to production multiple times a day.  On the other side is an ITIL-based production control team that looks less relevant every single day because they haven't adapted to the increasing pace of change. An enterprise experiencing this disconnect has lost track of why changes to production are tracked in the first place.

Real Risk Management with Plutora: Bridging the Gap

Something needs to be one to bridge this gap. This disconnect between ITIL-based process mandated by large enterprises and the way that development teams operate is getting worse. While many organizations have started to err on the side of enabling development teams they've also started to understand that some process is necessary - especially for the largest, most risk-averse systems in production.

When a company uses Plutora they gain the ability to bridge this gap seamlessly with a tool that can assemble information from the tools developers and project managers use with tools such as BMC Remedy and ServiceNow. When it comes time for your developers to perform a daily or weekly release process they can create accurate CR tickets at the click of a button. Issue and story details from JIRA or Rally can be configured to flow automatically into a CR ticket and your change control teams can operate with accurate up-to-date information.

The choice is simple - use a tool that can bridge the differences between Agile and ITIL providing change control with an accurate picture of releases or continue down the path of making change control irrelevant.

At Plutora, we believe that you can have your Agile and practice ITIL-based change control too. You don't have to accept the inefficient and inaccurate state of change control in your increasingly agile software development organization, and you don't have to keep on sacrificing a release manager to manage the change control process.

Keeping the systems that manage software development in sync with systems that track changes to production should be as continuous and automated as the continuous deployment and integration pipelines your developers are starting to implement, and no one should have to lie on a CR ticket to work around a broken change control process.

The post How Agile Release Managers Skip Change Control appeared first on Plutora Inc.

Read the original blog entry...

More Stories By Plutora Blog

Plutora provides Enterprise Release and Test Environment Management SaaS solutions aligning process, technology, and information to solve release orchestration challenges for the enterprise.

Plutora’s SaaS solution enables organizations to model release management and test environment management activities as a bridge between agile project teams and an enterprise’s ITSM initiatives. Using Plutora, you can orchestrate parallel releases from several independent DevOps groups all while giving your executives as well as change management specialists insight into overall risk.

Supporting the largest releases for the largest organizations throughout North America, EMEA, and Asia Pacific, Plutora provides proof that large companies can adopt DevOps while managing the risks that come with wider adoption of self-service and agile software development in the enterprise. Aligning process, technology, and information to solve increasingly complex release orchestration challenges, this Gartner “Cool Vendor in IT DevOps” upgrades the enterprise release management from spreadsheets, meetings, and email to an integrated dashboard giving release managers insight and control over large software releases.

Microservices Articles
When building large, cloud-based applications that operate at a high scale, it’s important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. “Fly two mistakes high” is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Lee A...
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app secu...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addresse...
The now mainstream platform changes stemming from the first Internet boom brought many changes but didn’t really change the basic relationship between servers and the applications running on them. In fact, that was sort of the point. In his session at 18th Cloud Expo, Gordon Haff, senior cloud strategy marketing and evangelism manager at Red Hat, will discuss how today’s workloads require a new model and a new platform for development and execution. The platform must handle a wide range of rec...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...