Click here to close now.

Welcome!

@MicroservicesE Blog Authors: Liz McMillan, Elizabeth White, Pat Romanski, Rex Morrow, Datical, Sematext Blog

News Feed Item

Frost & Sullivan Commends Sprinklr for Integrated, Enterprise-Level Social Media Solution

The platform's layered architecture, modular approach, customizable metrics and integrated social infrastructure capabilities make it a world-class solution

MOUNTAIN VIEW, Calif., Aug. 21, 2014 /PRNewswire/ -- Based on its recent analysis of the social media monitoring and analytics market, Frost & Sullivan recognizes Sprinklr with the 2014 North American Frost & Sullivan Award for New Product Innovation Leadership. Sprinklr's solution is a comprehensive social relationship platform that is more fully-featured than competing social media tools, providing more capabilities, better integration support and customizable performance management.

Sprinklr is attracting large customers who have already experimented with point solutions, as well as those who begin their social media programs by acknowledging their need for an enterprise-scale implementation. Unlike other companies that only offer social media listening and analysis of monitored feeds and crawl data, Sprinklr delivers a more complete solution by offering 20 well-integrated modules.

"The Sprinklr platform is designed to support customers' entire cycle of growth, from social listening and engagement to a fully collaborative social business environment," said Frost & Sullivan Industry Analyst Sandy Borthick. "Sprinklr enables customized metrics and performance management of social flows between the enterprise and its customers. Sprinklr also meets the FINRA, SEC and AICPA SOC guidelines for data retention and compliance."

Unlike many of its peers, Sprinklr integrates directly with most existing enterprise software systems, and the company will develop application program interfaces (APIs) specifically for customers who need additional connections. It also enables custom tagging and tracking of inbound and outbound social interactions, so that service-level agreement (SLA) metrics can be applied and key performance indicators (KPIs) for social responsiveness can be measured.

Instead of rushing a monitoring product to market in the early days of social media, Sprinklr spent more than two years building its solution. The deliberate product construction enabled Sprinklr to deliver a product that reflects its conviction that the number of customer touchpoints within the organization is bound to increase, and that managing social conversations that involve these touchpoints will be as important as managing sales- and service-oriented social media interactions.

In addition to enabling the comprehensive tracking and management of conversations, Sprinklr also supports the next steps enterprises will need to take as they socialize additional business processes. Its platform provides a business framework to manage social channels, social community (or context), social collaboration (both internally and externally), social campaigns (outbound earned, owned and paid media), and content.

Sprinklr runs on the Amazon Web Services (AWS) cloud, using multiple server instances and replicated databases. It ensures business continuity and disaster recovery through systems provisioned across numerous geographic regions with fully replicated backups. Customers who wish to store their own backups can arrange for secured feeds from the AWS cloud.

"Sprinklr has positioned its product to out-compete point solutions by offering a more complete roster of social media monitoring, engagement, management and integration modules, and by articulating a vision for the social future of business practices and processes," noted Borthick. "Enterprise customers are likely to favor Sprinklr over the competition because of its comprehensive approach and fully developed solution."

Each year, Frost & Sullivan presents this award to the company that has developed an innovative product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased ROI potential that it offers to customers, which, in turn, increases customer satisfaction and drives higher market penetration.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas that include leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

About Sprinklr

Sprinklr provides the technology that enables large brands to manage customer experiences at every social touchpoint across teams, departments, divisions, and geographies. Unlike tools and platforms, Sprinklr is the only fully integrated social relationship infrastructure, ensuring that the voice of the customer is heard throughout the enterprise. Called "the most powerful technology in the market" by a leading analyst, Sprinklr is headquartered in New York City and serves more than 500 clients worldwide including Microsoft, Intel, Virgin America, IHG, and 4 of the top 5 US banks. Visit www.sprinklr.com @sprinklr #SocialAtScale.

Contact:
Jeremy Epstein
P: 202-370-1431
E: [email protected]

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:        Gain access to visionary innovation

Contact:

Frost & Sullivan
Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: [email protected]

Sprinklr
Corina Ciorianu
P: 917.933.7886
E: [email protected]

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@MicroservicesExpo Stories
SYS-CON Events announced today that EnterpriseDB (EDB), the leading worldwide provider of enterprise-class Postgres products and database compatibility solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. EDB is the largest provider of Postgres software and services that provides enterprise-class performance and scalability and the open source freedom to divert budget from more costly traditiona...
The Internet of Things is a misnomer. That implies that everything is on the Internet, and that simply should not be - especially for things that are blurring the line between medical devices that stimulate like a pacemaker and quantified self-sensors like a pedometer or pulse tracker. The mesh of things that we manage must be segmented into zones of trust for sensing data, transmitting data, receiving command and control administrative changes, and peer-to-peer mesh messaging. In his session a...
I read an insightful article this morning from Bernard Golden on DZone discussing the DevOps conundrum facing many enterprises today – is it better to build your own DevOps tools or go commercial? For Golden, the question arose from his observations at a number of DevOps Days events he has attended, where typically the audience is composed of startup professionals: “I have to say, though, that a typical feature of most presentations is a recitation of the various open source products and compo...
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the...
Node.js and io.js are increasingly being used to run JavaScript on the server side for many types of applications, such as websites, real-time messaging and controllers for small devices with limited resources. For DevOps it is crucial to monitor the whole application stack and Node.js is rapidly becoming an important part of the stack in many organizations. Sematext has historically had a strong support for monitoring big data applications such as Elastic (aka Elasticsearch), Cassandra, Solr, S...
This is the final installment of the six-part series Microservices and PaaS. It seems like forever since I attended Adrian Cockroft's meetup focusing on microservices. It's actually only been a couple of months, but much has happened since then: countless articles, meetups, and conference sessions focusing on microservices have been delivered, many meetings and design efforts at companies moving towards a microservices-based approach have been endured, and five installments of this blog series ...
There is no question that the cloud is where businesses want to host data. Until recently hypervisor virtualization was the most widely used method in cloud computing. Recently virtual containers have been gaining in popularity, and for good reason. In the debate between virtual machines and containers, the latter have been seen as the new kid on the block – and like other emerging technology have had some initial shortcomings. However, the container space has evolved drastically since coming on...
Bill Doerrfeld at Nordic APIs has written today about how APIs are evolving the B2B landscape. This is a particularly interesting article for me, because my personal background is working for an EDI provider, where I linked EDI processes from the private network to the Internet, over 15 years ago. Vordel was founded to allow new Web Services APIs to be used for B2B. Axway, a B2B software company, acquired Vordel in 2012 to link B2B with Web APIs. This caused a domino effect, with other API Manag...
Virtualization is everywhere. Enormous and highly profitable companies have been built on nothing but virtualization. And nowhere has virtualization made more of an impact than in Cloud Computing, the rampant and unprecedented adoption of which has been the direct result of the wide availability of virtualization software and techniques that enabled it. But does the cloud actually require virtualization?
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
In the first four parts of this series I presented an introduction to microservices along with a handful of emerging microservices patterns, and a discussion of some of the downsides and challenges to using microservices. The most recent installment of this series looked at ten ways that PaaS facilitates microservices development and adoption. In this post I’ll cover some words of wisdom, advice intended for individuals, teams, and organizations considering a move to microservices. I've gleaned...
Python is really a language which has swept the scene in recent years in terms of popularity, elegance, and functionality. Research shows that 8 out 10 computer science departments in the U.S. now teach their introductory courses with Python, surpassing Java. Top-ranked CS departments at MIT and UC Berkeley have switched their introductory courses to Python. And the top three MOOC providers (edX, Coursera, and Udacity) all offer introductory programming courses in Python. Not to mention, Python ...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
It's 2:15pm on a Friday, and I'm sitting in the keynote hall at PyCon 2013 fidgeting through a succession of lightning talks that have very little relevance to my life. Topics like "Python code coverage techniques" (ho-hum) and "Controlling Christmas lights with Python” (yawn - I wonder if there's anything new on Hacker News)...when Solomon Hykes takes the stage, unveils Docker, and the world shifts. If you haven't seen it yet, you should watch the video of Solomon's Pycon The Future of Linux C...
Even though it’s now Microservices Journal, long-time fans of SOA World Magazine can take comfort in the fact that the URL – soa.sys-con.com – remains unchanged. And that’s no mistake, as microservices are really nothing more than a new and improved take on the Service-Oriented Architecture (SOA) best practices we struggled to hammer out over the last decade. Skeptics, however, might say that this change is nothing more than an exercise in buzzword-hopping. SOA is passé, and now that people are ...
SYS-CON Media named Andi Mann editor of DevOps Journal. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done. Andi Mann, Vice President, Strategic Solutions, at CA Technologies, is an accomplished digital business executive with extensive global expertise as a strategist, technologist, innovator, marketer, communicator, and thought lea...
I’ve been thinking a bit about microservices (μServices) recently. My immediate reaction is to think: “Isn’t this just yet another new term for the same stuff, Web Services->SOA->APIs->Microservices?” Followed shortly by the thought, “well yes it is, but there are some important differences/distinguishing factors.” Microservices is an evolutionary paradigm born out of the need for simplicity (i.e., get away from the ESB) and alignment with agile (think DevOps) and scalable (think Containerizati...

Let's just nip the conflation of these terms in the bud, shall we?

"MIcro" is big these days. Both microservices and microsegmentation are having and will continue to have an impact on data center architecture, but not necessarily for the same reasons. There's a growing trend in which folks - particularly those with a network background - conflate the two and use them to mean the same thing.

They are not.

One is about the application. The other, the network. T...

The release of Kibana 4.x has had an impact on monitoring and other related activities.  In this post we’re going to get specific and show you how to add Node.js monitoring to the Kibana 4 server app.  Why Node.js?  Because Kibana 4 now comes with a little Node.js server app that sits between the Kibana UI and the […]