|By Derick Winkworth||
|August 13, 2014 09:00 AM EDT||
We’ve spent some cycles talking about user experience and workflow in previous articles. So in this post, we’re going to explore how these things relate to one another in the context of networking. We’ll talk a little about each separately, then we’ll bring it together in the end.
User Experience (UX), in networking is a tricky thing. It’s not just about the direct user interaction of a particular feature or of a particular product. Over at Packet Pushers, we see many blog entries reviewing network products. Time and time again, they show us that UX encompasses something much broader: It’s the experience of how well the vendor delivers the product, not just the product itself. Vendors must consider the user’s experience from the first interactions with the company, to the unboxing of the product, the ease of finding and consuming relevant documentation, through the actual support process.
Network Engineers expect that there will be problems. However, problems frequently mean one-offs and exceptions until an appropriate fix surfaces. If we can never find an answer in documentation, this can be frustrating. Especially if we are told by support that it is a well known issue. If it’s well known, then produce some documentation with workarounds! If there is an associated bug, put a bug ID in the docs. If possible, put a target release for an upcoming fix, too. Easy to find, relevant documentation can vastly improve the experience of the product, even when dealing with bugs.
Let’s consider the UX of support. On average, your users frequently know more about networking than you do. Customers have poured a significant amount of their time into memorizing piles and piles of facts about how every tiny thing in networking should work. Standards are tricky thing, too. If you are going to tell the customer that your product is “behaving according to standards” then you better be prepared to back that up. You also should be prepared to back down from that argument as well. There are many standards, and portions of standards, that are not followed by any vendor or community in practice. Sometimes standards are not clear or they are contradictory. In these cases, over time, implementations have evolved a certain way to deal with these inconsistencies in order to ensure interoperability. It is incumbent upon the vendor to adjust as required in these situations. Remember the Robustness Principle in RFC 1122 (section 1.2.2): “Be liberal in what you accept, and conservative in what you send.”
The most important part here is that the user’s experience of the company is more important than just the product alone. Vendors should understand all points of interaction with the customer from sales, to documentation, the product user interface, to support, should be crafted relative to the workflow of their customer. Focus less on features, and more on solving problems.
We’ve spent some time, in particular, talking about workflow here on the Plexxi blog site. The first, and key, take away here is that Network Engineering is workflow dominated. Everything we do ends up being a series of steps, and those steps don’t always involve direct interaction with the product. The second takeaway is that workflows are dynamic. As previously discussed, referential space in networking is enormously complicated. Exactly where a network engineer starts their workflow in referential space, and what path they will end up traversing, is highly dependent on what they are doing and what they stumble across while they are working.
When customers are evaluating a product, what they need to understand is how the product solves some difficult problem for them, and this means the vendor must have a solid understanding of where their product fits in referential space. What difficult, error-prone, risk-heavy, or tedious path in this space are you solving? It’s important to know that even if you are solving a problem well, you are at the same time altering the landscape of this space. This is very important for the customer. This is what that drives them to want to understand the classic “packet-walkthrough”, for instance. If you are telling them “You won’t need to configure VLANs anymore” then you should be able to tangibly show them what they will be doing.
Ambiguity is bad. To the customer, ambiguity means an investment in time and and effort to understand and operate the product.
Coming out of the SDN hype-cycle, we have learned many things (I hope). The most important thing is that networking is really complicated. We can’t just make it go away. The most successful products have simply moved the complexity around, and they do this with little understanding of what network engineers do.
When vendors truly understand how user experience intersects with the complex space that network workflows happen in, then they can change how they build and deliver network products in innovative ways. The way to do this is by partnering with network engineers and their teams, and to really listen to how they work and the problems they actually have. Every part of the user experience should be tailored to make network engineers more effective.
In short, network engineers make better partners than they do targets. Understanding our customers means understanding networks in context. This is how we move networking forward.
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
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Jul. 25, 2016 09:30 AM EDT Reads: 900
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
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Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.
Jul. 25, 2016 08:00 AM EDT Reads: 1,649
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Jul. 25, 2016 03:30 AM EDT Reads: 4,020
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Jul. 25, 2016 12:45 AM EDT Reads: 2,172
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jul. 25, 2016 12:15 AM EDT Reads: 2,499
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
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The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Jul. 24, 2016 09:45 PM EDT Reads: 2,134
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jul. 24, 2016 09:00 PM EDT Reads: 2,477
In his session at @DevOpsSummit at 19th Cloud Expo, Yoseph Reuveni, Director of Software Engineering at Jet.com, will discuss Jet.com's journey into containerizing Microsoft-based technologies like C# and F# into Docker. He will talk about lessons learned and challenges faced, the Mono framework tryout and how they deployed everything into Azure cloud. Yoseph Reuveni is a technology leader with unique experience developing and running high throughput (over 1M tps) distributed systems with extre...
Jul. 24, 2016 06:45 PM EDT Reads: 2,055
Jul. 24, 2016 06:30 PM EDT Reads: 3,764
Right off the bat, Newman advises that we should "think of microservices as a specific approach for SOA in the same way that XP or Scrum are specific approaches for Agile Software development". These analogies are very interesting because my expectation was that microservices is a pattern. So I might infer that microservices is a set of process techniques as opposed to an architectural approach. Yet in the book, Newman clearly includes some elements of concept model and architecture as well as p...
Jul. 24, 2016 01:45 PM EDT Reads: 9,480
"We provide DevOps solutions. We also partner with some key players in the DevOps space and we use the technology that we partner with to engineer custom solutions for different organizations," stated Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 11:00 AM EDT Reads: 1,607
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Jul. 24, 2016 05:45 AM EDT Reads: 2,124
Let's just nip the conflation of these terms in the bud, shall we?
"MIcro" is big these days. Both microservices and microsegmentation are having and will continue to have an impact on data center architecture, but not necessarily for the same reasons. There's a growing trend in which folks - particularly those with a network background - conflate the two and use them to mean the same thing.
They are not.
One is about the application. The other, the network. T...
Jul. 24, 2016 04:15 AM EDT Reads: 3,349
If you are within a stones throw of the DevOps marketplace you have undoubtably noticed the growing trend in Microservices. Whether you have been staying up to date with the latest articles and blogs or you just read the definition for the first time, these 5 Microservices Resources You Need In Your Life will guide you through the ins and outs of Microservices in today’s world.
Jul. 24, 2016 12:45 AM EDT Reads: 3,850
Before becoming a developer, I was in the high school band. I played several brass instruments - including French horn and cornet - as well as keyboards in the jazz stage band. A musician and a nerd, what can I say? I even dabbled in writing music for the band. Okay, mostly I wrote arrangements of pop music, so the band could keep the crowd entertained during Friday night football games. What struck me then was that, to write parts for all the instruments - brass, woodwind, percussion, even k...
Jul. 24, 2016 12:30 AM EDT Reads: 2,137
This digest provides an overview of good resources that are well worth reading. We’ll be updating this page as new content becomes available, so I suggest you bookmark it. Also, expect more digests to come on different topics that make all of our IT-hearts go boom!
Jul. 24, 2016 12:00 AM EDT Reads: 3,479