|By Derick Winkworth||
|August 13, 2014 09:00 AM EDT||
We’ve spent some cycles talking about user experience and workflow in previous articles. So in this post, we’re going to explore how these things relate to one another in the context of networking. We’ll talk a little about each separately, then we’ll bring it together in the end.
User Experience (UX), in networking is a tricky thing. It’s not just about the direct user interaction of a particular feature or of a particular product. Over at Packet Pushers, we see many blog entries reviewing network products. Time and time again, they show us that UX encompasses something much broader: It’s the experience of how well the vendor delivers the product, not just the product itself. Vendors must consider the user’s experience from the first interactions with the company, to the unboxing of the product, the ease of finding and consuming relevant documentation, through the actual support process.
Network Engineers expect that there will be problems. However, problems frequently mean one-offs and exceptions until an appropriate fix surfaces. If we can never find an answer in documentation, this can be frustrating. Especially if we are told by support that it is a well known issue. If it’s well known, then produce some documentation with workarounds! If there is an associated bug, put a bug ID in the docs. If possible, put a target release for an upcoming fix, too. Easy to find, relevant documentation can vastly improve the experience of the product, even when dealing with bugs.
Let’s consider the UX of support. On average, your users frequently know more about networking than you do. Customers have poured a significant amount of their time into memorizing piles and piles of facts about how every tiny thing in networking should work. Standards are tricky thing, too. If you are going to tell the customer that your product is “behaving according to standards” then you better be prepared to back that up. You also should be prepared to back down from that argument as well. There are many standards, and portions of standards, that are not followed by any vendor or community in practice. Sometimes standards are not clear or they are contradictory. In these cases, over time, implementations have evolved a certain way to deal with these inconsistencies in order to ensure interoperability. It is incumbent upon the vendor to adjust as required in these situations. Remember the Robustness Principle in RFC 1122 (section 1.2.2): “Be liberal in what you accept, and conservative in what you send.”
The most important part here is that the user’s experience of the company is more important than just the product alone. Vendors should understand all points of interaction with the customer from sales, to documentation, the product user interface, to support, should be crafted relative to the workflow of their customer. Focus less on features, and more on solving problems.
We’ve spent some time, in particular, talking about workflow here on the Plexxi blog site. The first, and key, take away here is that Network Engineering is workflow dominated. Everything we do ends up being a series of steps, and those steps don’t always involve direct interaction with the product. The second takeaway is that workflows are dynamic. As previously discussed, referential space in networking is enormously complicated. Exactly where a network engineer starts their workflow in referential space, and what path they will end up traversing, is highly dependent on what they are doing and what they stumble across while they are working.
When customers are evaluating a product, what they need to understand is how the product solves some difficult problem for them, and this means the vendor must have a solid understanding of where their product fits in referential space. What difficult, error-prone, risk-heavy, or tedious path in this space are you solving? It’s important to know that even if you are solving a problem well, you are at the same time altering the landscape of this space. This is very important for the customer. This is what that drives them to want to understand the classic “packet-walkthrough”, for instance. If you are telling them “You won’t need to configure VLANs anymore” then you should be able to tangibly show them what they will be doing.
Ambiguity is bad. To the customer, ambiguity means an investment in time and and effort to understand and operate the product.
Coming out of the SDN hype-cycle, we have learned many things (I hope). The most important thing is that networking is really complicated. We can’t just make it go away. The most successful products have simply moved the complexity around, and they do this with little understanding of what network engineers do.
When vendors truly understand how user experience intersects with the complex space that network workflows happen in, then they can change how they build and deliver network products in innovative ways. The way to do this is by partnering with network engineers and their teams, and to really listen to how they work and the problems they actually have. Every part of the user experience should be tailored to make network engineers more effective.
In short, network engineers make better partners than they do targets. Understanding our customers means understanding networks in context. This is how we move networking forward.
This complete kit provides a proven process and customizable documents that will help you evaluate rapid application delivery platforms and select the ideal partner for building mobile and web apps for your organization.
Aug. 28, 2016 10:45 PM EDT Reads: 2,810
Aug. 28, 2016 10:30 PM EDT Reads: 4,872
It's been a busy time for tech's ongoing infatuation with containers. Amazon just announced EC2 Container Registry to simply container management. The new Azure container service taps into Microsoft's partnership with Docker and Mesosphere. You know when there's a standard for containers on the table there's money on the table, too. Everyone is talking containers because they reduce a ton of development-related challenges and make it much easier to move across production and testing environm...
Aug. 28, 2016 10:30 PM EDT Reads: 5,185
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 28, 2016 10:30 PM EDT Reads: 4,040
Deploying applications in hybrid cloud environments is hard work. Your team spends most of the time maintaining your infrastructure, configuring dev/test and production environments, and deploying applications across environments – which can be both time consuming and error prone. But what if you could automate provisioning and deployment to deliver error free environments faster? What could you do with your free time?
Aug. 28, 2016 08:15 PM EDT Reads: 1,941
Monitoring of Docker environments is challenging. Why? Because each container typically runs a single process, has its own environment, utilizes virtual networks, or has various methods of managing storage. Traditional monitoring solutions take metrics from each server and applications they run. These servers and applications running on them are typically very static, with very long uptimes. Docker deployments are different: a set of containers may run many applications, all sharing the resource...
Aug. 28, 2016 07:00 PM EDT Reads: 2,055
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Aug. 28, 2016 06:00 PM EDT Reads: 1,934
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
Aug. 28, 2016 05:30 PM EDT Reads: 752
The following fictional case study is a composite of actual horror stories I’ve heard over the years. Unfortunately, this scenario often occurs when in-house integration teams take on the complexities of DevOps and ALM integration with an enterprise service bus (ESB) or custom integration. It is written from the perspective of an enterprise architect tasked with leading an organization’s effort to adopt Agile to become more competitive. The company has turned to Scaled Agile Framework (SAFe) as ...
Aug. 28, 2016 04:00 PM EDT Reads: 885
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Aug. 28, 2016 03:15 PM EDT Reads: 3,501
Modern organizations face great challenges as they embrace innovation and integrate new tools and services. They begin to mature and move away from the complacency of maintaining traditional technologies and systems that only solve individual, siloed problems and work “well enough.” In order to build...
Thomas Bitman of Gartner wrote a blog post last year about why OpenStack projects fail. In that article, he outlined three particular metrics which together cause 60% of OpenStack projects to fall short of expectations: Wrong people (31% of failures): a successful cloud needs commitment both from the operations team as well as from "anchor" tenants. Wrong processes (19% of failures): a successful cloud automates across silos in the software development lifecycle, not just within silos.
Aug. 28, 2016 02:45 PM EDT Reads: 2,141
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Aug. 28, 2016 01:45 PM EDT Reads: 3,664
Cloud Expo 2016 New York at the Javits Center New York was characterized by increased attendance and a new focus on operations. These were both encouraging signs for all involved in Cloud Computing and all that it touches. As Conference Chair, I work with the Cloud Expo team to structure three keynotes, numerous general sessions, and more than 150 breakout sessions along 10 tracks. Our job is to balance the state of enterprise IT today with the trends that will be commonplace tomorrow. Mobile...
Aug. 28, 2016 01:30 PM EDT Reads: 3,540
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Aug. 28, 2016 01:00 PM EDT Reads: 2,429
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 28, 2016 11:00 AM EDT Reads: 3,142
A company’s collection of online systems is like a delicate ecosystem – all components must integrate with and complement each other, and one single malfunction in any of them can bring the entire system to a screeching halt. That’s why, when monitoring and analyzing the health of your online systems, you need a broad arsenal of different tools for your different needs. In addition to a wide-angle lens that provides a snapshot of the overall health of your system, you must also have precise, ...
Aug. 28, 2016 10:45 AM EDT Reads: 1,647
[session] Architecting for the Cloud By @RagsS | @CloudExpo @IBMBluemix #Cloud #Docker #Microservices
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
Aug. 28, 2016 10:30 AM EDT Reads: 902
Let's just nip the conflation of these terms in the bud, shall we?
"MIcro" is big these days. Both microservices and microsegmentation are having and will continue to have an impact on data center architecture, but not necessarily for the same reasons. There's a growing trend in which folks - particularly those with a network background - conflate the two and use them to mean the same thing.
They are not.
One is about the application. The other, the network. T...
Aug. 28, 2016 09:15 AM EDT Reads: 4,667
If you are within a stones throw of the DevOps marketplace you have undoubtably noticed the growing trend in Microservices. Whether you have been staying up to date with the latest articles and blogs or you just read the definition for the first time, these 5 Microservices Resources You Need In Your Life will guide you through the ins and outs of Microservices in today’s world.
Aug. 28, 2016 08:15 AM EDT Reads: 5,121