Welcome!

Microservices Expo Authors: Carmen Gonzalez, Elizabeth White, Mehdi Daoudi, Pat Romanski, Aruna Ravichandran

Blog Feed Post

ITinvolve: Driving Business Agility with Metadata Management and Curation

Balancing Automation and Human Knowledge Curation

There are many metadata management tools on the market today, including Configuration Management Databases (CMDBs) and Service-Oriented Architecture (SOA) Repositories, to name a few. Such tools seek to automate the collection and dissemination of policy-related metadata in hopes of automating policy enforcement – an important part of the automated governance critical to achieving business agility. And yet, such tools have generally fallen short, because they inadequately address the need to support policies that apply primarily to human behavior.

ITinvolve logoIn contrast, there are many tools on the market that focus primarily on supporting human collaboration and communication, either across an organization or specific to particular teams, processes, or tasks. Such tools include portals like Microsoft SharePoint, groupware of various sorts (email, wikis, and the like), and more focused tools such as Portfolio Management or Application Lifecycle Management (ALM) products.

When it comes to driving business agility across the organization, however, such human communication and collaboration tools have also fallen short, as they generally require an onerous amount of configuration and management from people who have scant time or attention to devote to such dull activities. This limitation leads to bloated repositories full of unsearchable documents, or email inboxes with thousands of messages, or knowledge management systems that contain information that is so out of date and incomplete that people refuse to spend any time updating them, thus defeating their purpose entirely.

ITinvolve has largely solved this combination of problems with their aptly-named Agility Manager. Agility Manager can be thought of as a next-generation knowledge management application that combines automated metadata collection and policy enforcement with broad human curation capabilities, balancing the need for automated governance and support for human activities within software development teams or more broadly across the organization.

Agility Manager also adds a set of objects to aid in projects including business goal, release, and iteration objects, as well as project planning functionality like Gantt charting and Kanban boards, as shown in the figure below. Furthermore, data need not physically reside in ITinvolve but can be federated so the object relationships are in ITinvolve but the full data set lives in a third-party source, for example, a pdf-formatted policy document on a file share or detailed functional requirements in Atlassian JIRA or Rally Software’s ALM platform.

ITinvolve Agility Manager illustrating project analysis Kanban boards (Source: ITinvolve)

ITinvolve Agility Manager illustrating project analysis Kanban boards (Source: ITinvolve)

Furthermore, the entire ITinvolve suite of applications (Agility Manager plus some value-added extensions) are Software-as-a-Service (SaaS) applications built on the Salesforce1 Platform. This platform choice gives ITinvolve customers pay-as-you-go, per-user pricing that simplifies onboarding and ramping up, as well as the scalability and integration support you’d expect from Salesforce.

The ITinvolve Agile Architecture Story

Architecting for business agility in the enterprise requires far more than the proper application of architectural practices to Agile development projects. In fact, it requires a complete rethink of what it means to architect an organization. Business agility is a property of the organization as a whole, which means that the enterprise must be treated as a Complex Adaptive System, where business agility is an emergent property of the system.

Such Complex Systems are actually systems of systems; in the case of an organization, the component systems are technology systems and people. The challenge of architecting for business agility, therefore, extends beyond architecting the technology. It’s also critical for the organization to architect its people as well.

The way to “architect the people” in the organization is to apply appropriate governance policies and processes that encourage the desired behavior. Excessive or inappropriate governance typically backfires, however, as too many rules and policies can lower morale and productivity. Instead, it’s important to encourage desired behavior via effective incentives, coupled with tools that facilitate the desired behavior, yet make undesirable behavior difficult. To this end, ITinvolve empowers people so that they are willing and even desirous to adapt their behavior. ITinvolve helps people facilitate their work by giving them the information and analysis they require, and enabling collaboration with other relevant team members (even ones they may not know about).

Giving people better tools and rewarding them with free food or cash bonuses is only part of the story. In order to achieve the business agility goals of the organization, this human governance must be seamlessly integrated with the automated governance of technology. In other words, technology must support the desired human behavior by providing the right tools, but people must also be able to properly manage and govern the technology in order to support the flexibility necessary for the organization to be agile.

Furthermore, as emergent behavior is inherently unpredictable, it is essential that organizations take an iterative approach to directing human and technology behavior in order to increase the organization’s agility. Each iteration should include a feedback loop that reflects the resulting effects of any policy or tooling change in order to improve results of subsequent iterations.

ITinvolve’s combined automated governance and human curation approach brings together the essential elements of this Agile Architecture story. At its core, the Agility Manager is an application that simplifies and encourages the desired behavior from the teams using the application. It also supports multiple approaches to automating the collection and communication of necessary metadata, as well as the automation of policies.

Instead of discouraging active participation in knowledge collection as standard portals and knowledge management tools do, ITinvolve empowers people to share their knowledge, as shown in the figure below. This approach facilitates cross-team collaboration on projects and decisions by supporting more effective risk management using current and accurate information. As a result, people can get their jobs done and make better decisions by fully understanding the various dependencies among requirements, policies, applications, and other elements of their work environment.

ITinvolve Agility Manager illustrating interrelationships among various diverse types of people and objects in the organization (Source: ITinvolve)

ITinvolve Agility Manager illustrating interrelationships among
various diverse types of people and objects in the organization (Source: ITinvolve)

ITinvolve also brings together and integrates varied data sources, including documents on portals, metadata in asset management tools and CMDBs, automation scripts and recipes, and other information that would otherwise be scattered about the organization or locked up in the heads of key personnel. This “tribal knowledge” of each expert in the enterprise is a critical asset that is always at risk of being lost, either through people leaving the organization, or simply forgetting the details over time.

Not only does ITinvolve facilitate the collection and dissemination of such tribal knowledge, but the application also supports the continuous review of such information by other experts in the organization. The result is an iterative, continuous-feedback approach to ongoing improvement of the information that ITinvolve manages. In fact, by bringing various individuals together from across different departments within the organization, ITinvolve supports flexible collaboration across the enterprise. Such cross-silo collaboration is critical for Agile projects, DevOps, and other initiatives that drive greater agility in the enterprise.

The Intellyx Take

One area where Agile development methodologies and the Agile Architecture approach to treating the organization as a Complex Adaptive System overlap is with the focus on self-organizing teams. Top-down approaches to creating teams – essentially, managers formally assigning roles to individuals – limit the flexibility of the team and thus impact the agility of the organization. Allowing teams to organize themselves addresses this issue.

And yet, as teams expand beyond a handful of people, especially when such teams are cross-functional and involve a variety of people in different roles, then self-organization can potentially begin to break down. The challenge isn’t necessarily the competency of the individuals involved, but rather their ability to communicate effectively and maintain coherent, up-to-date tribal knowledge, even as the team’s personnel might change or their tasks may evolve.

Solving this challenge is central to ITinvolve’s value proposition, because it both facilitates and supports the self-organization so critical to Agile teams, while at the same time addressing the communication and knowledge management challenges endemic to cross-functional teams. As a result, ITinvolve fosters a self-regulating system that provides greater transparency to all team members and management alike, as well as automated constraints on the behavior of associated technology assets, in such a way that facilitates the iterative feedback loop essential to driving agility long-term in large organizations.

ITinvolve is an Intellyx client. Intellyx retains full editorial control over the content of this post.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

@MicroservicesExpo Stories
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Synthetic monitoring is hardly a new technology. It’s been around almost as long as the commercial World Wide Web has. But the importance of monitoring the performance and availability of a web application by simulating users’ interactions with that application, from around the globe, has never been more important. We’ve seen prominent vendors in the broad APM space add this technology with new development or partnerships just in the last 18 months.
Updating DevOps to the latest production data slows down your development cycle. Probably it is due to slow, inefficient conventional storage and associated copy data management practices. In his session at @DevOpsSummit at 20th Cloud Expo, Dhiraj Sehgal, in Product and Solution at Tintri, will talk about DevOps and cloud-focused storage to update hundreds of child VMs (different flavors) with updates from a master VM in minutes, saving hours or even days in each development cycle. He will also...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
The unique combination of Amazon Web Services and Cloud Raxak, a Gartner Cool Vendor in IT Automation, provides a seamless and cost-effective way of securely moving on-premise IT workloads to Amazon Web Services. Any enterprise can now leverage the cloud, manage risk, and maintain continuous security compliance. Forrester's analysis shows that enterprises need automated security to lower security risk and decrease IT operational costs. Through the seamless integration into Amazon Web Services, ...
A lot of time, resources and energy has been invested over the past few years on de-siloing development and operations. And with good reason. DevOps is enabling organizations to more aggressively increase their digital agility, while at the same time reducing digital costs and risks. But as 2017 approaches, the hottest trends in DevOps aren’t specifically about dev or ops. They’re about testing, security, and metrics.
"We provide DevOps solutions. We also partner with some key players in the DevOps space and we use the technology that we partner with to engineer custom solutions for different organizations," stated Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
2016 has been an amazing year for Docker and the container industry. We had 3 major releases of Docker engine this year , and tremendous increase in usage. The community has been following along and contributing amazing Docker resources to help you learn and get hands-on experience. Here’s some of the top read and viewed content for the year. Of course releases are always really popular, particularly when they fit requests we had from the community.
Hardware virtualization and cloud computing allowed us to increase resource utilization and increase our flexibility to respond to business demand. Docker Containers are the next quantum leap - Are they?! Databases always represented an additional set of challenges unique to running workloads requiring a maximum of I/O, network, CPU resources combined with data locality.
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
An overall theme of Cloud computing and the specific practices within it is fundamentally one of automation. The core value of technology is to continually automate low level procedures to free up people to work on more value add activities, ultimately leading to the utopian goal of full Autonomic Computing. For example a great way to define your plan for DevOps tool chain adoption is through this lens. In this TechTarget article they outline a simple maturity model for planning this.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions with...
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of being...
You often hear the two titles of "DevOps" and "Immutable Infrastructure" used independently. In his session at DevOps Summit, John Willis, Technical Evangelist for Docker, covered the union between the two topics and why this is important. He provided an overview of Immutable Infrastructure then showed how an Immutable Continuous Delivery pipeline can be applied as a best practice for "DevOps." He ended the session with some interesting case study examples.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
Docker containers have brought great opportunities to shorten the deployment process through continuous integration and the delivery of applications and microservices. This applies equally to enterprise data centers as well as the cloud. In his session at 20th Cloud Expo, Jari Kolehmainen, founder and CTO of Kontena, will discuss solutions and benefits of a deeply integrated deployment pipeline using technologies such as container management platforms, Docker containers, and the drone.io Cl tool...