|By Mat Rider||
|July 23, 2014 07:00 AM EDT||
Contributed by Katie Burke, Government Program Specialist at Laserfiche.
“Going digital” has been a topic of conversation in government for many years, yet very few organizations have actually mastered the concept. Digitization brings benefits such as reduced costs, increased efficiency and better service delivery. But with ever-evolving technology and changing demands from citizens and employees, “going digital” can feel like a revolutionary undertaking, rather than an evolution of current practices.
So who are the leaders in digital government, and how are they achieving it? Each year, the Center for Digital Government conducts a Digital Counties Survey, then selects the top 10 respondents among four population cohorts. We’ve spoken with several of this year’s winners about their digital initiatives and they let us in on three secrets to their success:
Secret 1: IT Should Lead Business Analysis
Being a digital county is more than being “paperless.” “Going digital” is more about bringing operations into a digital space, and gaining efficiency in the process. As Michael Wells from Chesterfield County, VA noted, “A bad process doesn’t get any better with digitization and automation; it only gets faster.”
For example, Eaton County, MI, recently reworked its accounts payable process to be more efficient. This initiative involved collaborating with elected and appointed officials county-wide and resulted in savings of over $50,000 annually. Now, other departments are asking to work with IT to redesign their document-intensive processes. This positions IT to be more of an innovation driver, rather than just a service center.
Secret 2: Shared Services Models Truly Are a Win/Win for All
This year’s top digital counties are extending their IT services beyond the confines of county buildings, and are achieving economies of scale, reduced redundancies and better collaboration as a result.
- Tompkins County, NY, has extended its records management program to more than 15 municipalities in the county through its “TSSERR” (Tompkins Shared Services Electronic Records Repository) program. This has helped with information sharing and saved the county millions of dollars in the process.
- Mohave County, AZ, extends its GIS web service to municipalities in the county, allowing other organizations to view property data on every parcel in the county. This program supports better information sharing among the county and the municipalities, as the GIS portal also incorporates data from the City of Kingman and Bullhead City.
Secret 3: Mobility Is an Enabler
Digital counties are looking at ways they can enable operations in the field by putting mobility at the heart of their IT strategy. Cabarrus County, NC, for example, has seen success using iPads in the Department of Social Services for child abuse inspections. The iPads come ready with a program to manage their critical files. This allows DSS workers to take pictures and video, access family history and check the state database all while on-site, which ultimately increases efficiency and improves service delivery.
If you’d like to ask questions and learn more about the process of “going digital,” join us on Tuesday, July 29, at 10:00 am PT/1:00 pm ET for a webinar about the future of digital government. An esteemed panel of experts will discuss business process automation, change management as it relates to policies and procedures, and how to encourage innovation in an agency. Panelists include:
- Dr. Robert Sobie, IT Director of Eaton County
- Catherine Kunst, Director of Operations at the Colorado Statewide Internet Portal Authority
- Jack Miles, Former Secretary of the State of Florida’s Department of Management Services
About the Author:
Katie Burke is Government Program Strategist at Laserfiche. She responsible for creating a variety of resources to educate the state and local government audience, including webinars, articles and white papers on the benefits of electronic document and records management. Within Laserfiche, Katie serves as an industry expert and state and local government advocate. You can follow her on [email protected]
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, will compare the Jevons Paradox to modern-day enterprise IT, e...
Sep. 29, 2016 11:00 AM EDT Reads: 2,386
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Sep. 29, 2016 11:00 AM EDT Reads: 3,501
[session] Cloud Adoption and Digital Transformation By @TIBCO | @CloudExpo #Cloud #DigitalTransformation
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
Sep. 29, 2016 11:00 AM EDT Reads: 386
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Sep. 29, 2016 10:30 AM EDT Reads: 2,892
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Sep. 29, 2016 10:30 AM EDT Reads: 1,232
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Sep. 29, 2016 10:30 AM EDT Reads: 4,441
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Sep. 29, 2016 10:15 AM EDT Reads: 3,296
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Sep. 29, 2016 10:00 AM EDT Reads: 4,576
With emerging ideas, innovation, and talents, the lines between DevOps, release engineering, and even security are rapidly blurring. I invite you to sit down for a moment with Principle Consultant, J. Paul Reed, and listen to his take on what the intersection between these once individualized fields entails, and may even foreshadow.
Sep. 29, 2016 09:15 AM EDT Reads: 1,253
In case you haven’t heard, the new hotness in app architectures is serverless. Mainly restricted to cloud environments (Amazon Lambda, Google Cloud Functions, Microsoft Azure Functions) the general concept is that you don’t have to worry about anything but the small snippets of code (functions) you write to do something when something happens. That’s an event-driven model, by the way, that should be very familiar to anyone who has taken advantage of a programmable proxy to do app or API routing ...
Sep. 29, 2016 09:00 AM EDT Reads: 521
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful f...
Sep. 29, 2016 09:00 AM EDT Reads: 2,806
With the rise of Docker, Kubernetes, and other container technologies, the growth of microservices has skyrocketed among dev teams looking to innovate on a faster release cycle. This has enabled teams to finally realize their DevOps goals to ship and iterate quickly in a continuous delivery model. Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. However, without the right foresight, DevOps and IT teams may lo...
Sep. 29, 2016 08:45 AM EDT Reads: 1,167
Cloud Expo 2016 New York at the Javits Center New York was characterized by increased attendance and a new focus on operations. These were both encouraging signs for all involved in Cloud Computing and all that it touches. As Conference Chair, I work with the Cloud Expo team to structure three keynotes, numerous general sessions, and more than 150 breakout sessions along 10 tracks. Our job is to balance the state of enterprise IT today with the trends that will be commonplace tomorrow. Mobile...
Sep. 29, 2016 08:45 AM EDT Reads: 4,182
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
Sep. 29, 2016 08:15 AM EDT Reads: 2,146
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Sep. 29, 2016 08:00 AM EDT Reads: 2,711
Digitization is driving a fundamental change in society that is transforming the way businesses work with their customers, their supply chains and their people. Digital transformation leverages DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations to capitalize on opportunities and create competitive differentiation in the application economy. However, information security has been notably absent from the DevOps movement. Speed doesn’t have to negat...
Sep. 29, 2016 07:00 AM EDT Reads: 2,283
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Sep. 29, 2016 07:00 AM EDT Reads: 3,422
Large enterprises today are juggling an enormous variety of network equipment. Business users are asking for specific network throughput guarantees when it comes to their critical applications, legal departments require compliance with mandated regulatory frameworks, and operations are asked to do more with shrinking budgets. All these requirements do not easily align with existing network architectures; hence, network operators are continuously faced with a slew of granular parameter change req...
Sep. 29, 2016 07:00 AM EDT Reads: 806
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.
Sep. 29, 2016 06:00 AM EDT Reads: 2,686
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
Sep. 29, 2016 06:00 AM EDT Reads: 2,762