Welcome!

Microservices Expo Authors: Liz McMillan, Dalibor Siroky, Simon Hill, Stackify Blog, John Katrick

Blog Feed Post

Three Secrets of the Top Digital Counties

Contributed by Katie Burke, Government Program Specialist at Laserfiche. 

 

“Going digital” has been a topic of conversation in government for many years, yet very few organizations have actually mastered the concept. Digitization brings benefits such as reduced costs, increased efficiency and better service delivery. But with ever-evolving technology and changing demands from citizens and employees, “going digital” can feel like a revolutionary undertaking, rather than an evolution of current practices.

So who are the leaders in digital government, and how are they achieving it? Each year, the Center for Digital Government conducts a Digital Counties Survey, then selects the top 10 respondents among four population cohorts. We’ve spoken with several of this year’s winners about their digital initiatives and they let us in on three secrets to their success:

Secret 1: IT Should Lead Business Analysis

Being a digital county is more than being “paperless.” “Going digital” is more about bringing operations into a digital space, and gaining efficiency in the process. As Michael Wells from Chesterfield County, VA noted, “A bad process doesn’t get any better with digitization and automation; it only gets faster.”

For example, Eaton County, MI, recently reworked its accounts payable process to be more efficient. This initiative involved collaborating with elected and appointed officials county-wide and resulted in savings of over $50,000 annually. Now, other departments are asking to work with IT to redesign their document-intensive processes. This positions IT to be more of an innovation driver, rather than just a service center.

Secret 2: Shared Services Models Truly Are a Win/Win for All

This year’s top digital counties are extending their IT services beyond the confines of county buildings, and are achieving economies of scale, reduced redundancies and better collaboration as a result.

  • Tompkins County, NY, has extended its records management program to more than 15 municipalities in the county through its “TSSERR” (Tompkins Shared Services Electronic Records Repository) program. This has helped with information sharing and saved the county millions of dollars in the process.
  • Mohave County, AZ, extends its GIS web service to municipalities in the county, allowing other organizations to view property data on every parcel in the county. This program supports better information sharing among the county and the municipalities, as the GIS portal also incorporates data from the City of Kingman and Bullhead City.

Secret 3: Mobility Is an Enabler

Digital counties are looking at ways they can enable operations in the field by putting mobility at the heart of their IT strategy. Cabarrus County, NC, for example, has seen success using iPads in the Department of Social Services for child abuse inspections. The iPads come ready with a program to manage their critical files. This allows DSS workers to take pictures and video, access family history and check the state database all while on-site, which ultimately increases efficiency and improves service delivery.

Next Steps

If you’d like to ask questions and learn more about the process of “going digital,” join us on Tuesday, July 29, at 10:00 am PT/1:00 pm ET for a webinar about the future of digital government. An esteemed panel of experts will discuss business process automation, change management as it relates to policies and procedures, and how to encourage innovation in an agency. Panelists include:

  • Dr. Robert Sobie, IT Director of Eaton County
  • Catherine Kunst, Director of Operations at the Colorado Statewide Internet Portal Authority
  • Jack Miles, Former Secretary of the State of Florida’s Department of Management Services

 

About the Author:          

Katie Burke is Government Program Strategist at Laserfiche. She responsible for creating a variety of resources to educate the state and local government audience, including webinars, articles and white papers on the benefits of electronic document and records management. Within Laserfiche, Katie serves as an industry expert and state and local government advocate. You can follow her on Twitter @katieburke47. 

 

Blog Category:

Blog Image: 
Three Secrets of the Top Digital Counties
Blog Banner Image: 

Read the original blog entry...

More Stories By An Bui

Social Media Professional with substantial experience identifying, characterizing and connecting online communities and authors. Strong orientation on actionable recommendations that provide mutually beneficial value for communities and organizations for stakeholders.

Currently, I serve as the social media manager for DocuSign, Inc., the market leader and global standard for electronic signature. DocuSign provides the world’s largest and fastest growing electronic signature platform, empowering businesses to complete transactions online quickly and securely while improving compliance and dramatically reducing costs.

DocuSign is the only cloud computing-based electronic signature platform that entirely replaces slow, expensive paper transactions with a fast, efficient and completely digital solution. Accessible from any Internet-connected device, DocuSign supports virtually any document and form type in simple and complex workflows, and provides broad user authentication options, data collection, secure document/data storage and retrieval, as well as real-time negotiation and collaboration tools.

@MicroservicesExpo Stories
"CA has been doing a lot of things in the area of DevOps. Now we have a complete set of tool sets in order to enable customers to go all the way from planning to development to testing down to release into the operations," explained Aruna Ravichandran, Vice President of Global Marketing and Strategy at CA Technologies, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
The nature of test environments is inherently temporary—you set up an environment, run through an automated test suite, and then tear down the environment. If you can reduce the cycle time for this process down to hours or minutes, then you may be able to cut your test environment budgets considerably. The impact of cloud adoption on test environments is a valuable advancement in both cost savings and agility. The on-demand model takes advantage of public cloud APIs requiring only payment for t...
Cavirin Systems has just announced C2, a SaaS offering designed to bring continuous security assessment and remediation to hybrid environments, containers, and data centers. Cavirin C2 is deployed within Amazon Web Services (AWS) and features a flexible licensing model for easy scalability and clear pay-as-you-go pricing. Although native to AWS, it also supports assessment and remediation of virtual or container instances within Microsoft Azure, Google Cloud Platform (GCP), or on-premise. By dr...
Let's do a visualization exercise. Imagine it's December 31, 2018, and you're ringing in the New Year with your friends and family. You think back on everything that you accomplished in the last year: your company's revenue is through the roof thanks to the success of your product, and you were promoted to Lead Developer. 2019 is poised to be an even bigger year for your company because you have the tools and insight to scale as quickly as demand requires. You're a happy human, and it's not just...
"Opsani helps the enterprise adopt containers, help them move their infrastructure into this modern world of DevOps, accelerate the delivery of new features into production, and really get them going on the container path," explained Ross Schibler, CEO of Opsani, and Peter Nickolov, CTO of Opsani, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Many enterprise and government IT organizations are realizing the benefits of cloud computing by extending IT delivery and management processes across private and public cloud services. But they are often challenged with balancing the need for centralized cloud governance without stifling user-driven innovation. This strategy requires an approach that fundamentally reshapes how IT is delivered today, shifting the focus from infrastructure to services aggregation, and mixing and matching the bes...
identify the sources of event storms and performance anomalies will require automated, real-time root-cause analysis. I think Enterprise Management Associates said it well: “The data and metrics collected at instrumentation points across the application ecosystem are essential to performance monitoring and root cause analysis. However, analytics capable of transforming data and metrics into an application-focused report or dashboards are what separates actual application monitoring from relat...
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
The benefits of automation are well documented; it increases productivity, cuts cost and minimizes errors. It eliminates repetitive manual tasks, freeing us up to be more innovative. By that logic, surely, we should automate everything possible, right? So, is attempting to automate everything a sensible - even feasible - goal? In a word: no. Consider this your short guide as to what to automate and what not to automate.
DevOps teams have more on their plate than ever. As infrastructure needs grow, so does the time required to ensure that everything's running smoothly. This makes automation crucial - especially in the server and network monitoring world. Server monitoring tools can save teams time by automating server management and providing real-time performance updates. As budgets reset for the New Year, there is no better time to implement a new server monitoring tool (or re-evaluate your current solution)....
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
We just came off of a review of a product that handles both containers and virtual machines in the same interface. Under the covers, implementation of containers defaults to LXC, though recently Docker support was added. When reading online, or searching for information, increasingly we see “Container Management” products listed as competitors to Docker, when in reality things like Rocket, LXC/LXD, and Virtualization are Dockers competitors. After doing some looking around, we have decided tha...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
The cloud revolution in enterprises has very clearly crossed the phase of proof-of-concepts into a truly mainstream adoption. One of most popular enterprise-wide initiatives currently going on are “cloud migration” programs of some kind or another. Finding business value for these programs is not hard to fathom – they include hyperelasticity in infrastructure consumption, subscription based models, and agility derived from rapid speed of deployment of applications. These factors will continue to...
While we understand Agile as a means to accelerate innovation, manage uncertainty and cope with ambiguity, many are inclined to think that it conflicts with the objectives of traditional engineering projects, such as building a highway, skyscraper or power plant. These are plan-driven and predictive projects that seek to avoid any uncertainty. This type of thinking, however, is short-sighted. Agile approaches are valuable in controlling uncertainty because they constrain the complexity that ste...
Digital transformation has changed the way users interact with the world, and the traditional healthcare experience no longer meets rising consumer expectations. Enterprise Health Clouds (EHCs) are designed to easily and securely deliver the smart and engaging digital health experience that patients expect today, while ensuring the compliance and data integration that care providers require. Jikku Venkat
"This all sounds great. But it's just not realistic." This is what a group of five senior IT executives told me during a workshop I held not long ago. We were working through an exercise on the organizational characteristics necessary to successfully execute a digital transformation, and the group was doing their ‘readout.' The executives loved everything we discussed and agreed that if such an environment existed, it would make transformation much easier. They just didn't believe it was reali...
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.