|By Tommy Petrogiannis||
|July 7, 2014 08:45 AM EDT||
As the number of companies adopting cloud-based solutions continues to increase, security remains top of mind for vendors, companies and their customers. Organizations of all types and sizes are opting for cloud e-signatures for many reasons including speed-to-market, agility and a lower total cost of ownership. What organizations concerned with cloud security may not know is that all e-signature solutions are not created equal; enterprise-class cloud e-signatures enable security that is beyond simply passing a security audit or obtaining certification. There are four areas organizations should keep in mind when considering SaaS e-signatures.
1. Data Protection
Recent large-scale data breaches and general concern over personal privacy in digital spaces have understandably left many wondering if their customer data is secure. E-signature solution vendors have the responsibility to ensure data is safe, which includes protecting against privacy breaches or malware attacks and ensuring that data is encrypted in transit and at rest.
In order to demonstrate that the organization has adequate controls for data protection, including technology and processes, the e-signature service host should meet the strictest certification standards like Service Organization Controls (SOC) 2, which reflects that the organization has adequate controls for data protection, including technology and processes.
The good news is that cloud computing has matured over the years and now offers trustworthy infrastructure solutions with stringent security protocols in place. However, the infrastructure used not only needs to ensure high availability, but also that the data is securely backed up and is protected against unauthorized access. The e-signature provider should be leveraging a mature, trusted and certified cloud infrastructure solution such as Amazon Web Services rather than relying on in-house servers. Finally, when evaluating an e-signature vendor, it's important to ask what security protocols and controls are in place to ensure it is keeping data safe and secure.
2. Strong Identification, Authentication & Attribution
Security and user identification, authentication and attribution are important considerations for organizations wanting to embrace cloud-based technologies. Identification is the progress of verifying someone's identity either in person or remotely, whereas authentication is the process of verifying user credentials (most often user name and password) prior to giving access to a system - in this case, e-signing. Many financial services, insurance, healthcare and government organizations require advanced authentication methods to validate the identity of signers. Examples of identification can include email, SMS text passcode, Q&A and third-party authentication services. The e-signature solution should offer a variety of ways to authenticate signers depending on:
- The legal and compliance risk
- The likelihood of fraud
- The value of the process being automated
3. Tamper-Evident E-Signatures
With tamper-evident controls, all parties involved in a transaction can trust the integrity of a signed document. If the document has been adjusted even slightly, it will invalidate any signatures and alert signers to the fact that it has been tampered with.
In order to ensure these controls are properly in place, digital signature technology should be applied at each signature location, creating a digital fingerprint of the document (called a hash) that can be used at any point to verify the integrity of the electronic record. This verification should take place in the document rather than sending the use to the vendor's website to validate the signature. Since e-signatures are only as good as the security that protects them, it's important that any attempt to tamper with any part of the document, for example adding or deleting words or replacing pages, should be visible. An enterprise-class e-signature solution should demonstrate this tampering by invalidating all the signature areas within the document.
4. Detailed Evidence Through an Embedded Audit Trail
The hashing of information into the document not only secures a document but it also creates a reliable and consistent audit trail of who signed, in what order, at what time and in what locations. Further, using e-signatures built on digital signature technology, the audit trail is securely embedded into the document. That means that all electronic signatures, the time stamping and the audit trails would be embedded directly within the document and not stored separately in the cloud or ‘logically' associated in a vault or proprietary database.
Organizations should have access to this data without having to depend on a vendor or its systems for access. This type of vendor independence is a concern for many organizations looking at cloud applications and gives users peace of mind that their valuable business records will remain in their control for as long as their retention policies require. An embedded audit trail means your e-signed records will work seamlessly with your content management systems or your chosen system of record.
When it comes to electronic signatures, taking a multi-pronged approach will ensure the highest level of security for documents and data that pass through a cloud e-signature solution. At the same time, it's important to choose an enterprise-class e-signature solution that offers additional security measures like embedding all data associated with the transaction into the document, reliably reproducing that data as evidence in the event of a dispute and enabling the reduction of risk around non-compliance. Ultimately, this multilayer approach to cloud e-signature security will foster customer confidence and protect an organization's reputation.
As organizations ponder these security features and requirements, it is highly recommended that they apply a level of controls and safeguards comparable to the paper process. Some organizations have a tendency to believe that putting a process online requires stricter security, however security and usability can at times be opposing forces. Organizations must strike the right balance so to manage risk while ensuring maximum adoption.
Our guest on the podcast this week is Jason Bloomberg, President at Intellyx. When we build services we want them to be lightweight, stateless and scalable while doing one thing really well. In today’s cloud world, we’re revisiting what to takes to make a good service in the first place.microservices Listen in to learn why following “the book” doesn’t necessarily mean that you’re solving key business problems.
Mar. 30, 2015 03:00 AM EDT Reads: 1,085
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborat...
Mar. 29, 2015 07:00 PM EDT Reads: 5,246
Hosted PaaS providers have given independent developers and startups huge advantages in efficiency and reduced time-to-market over their more process-bound counterparts in enterprises. Software frameworks are now available that allow enterprise IT departments to provide these same advantages for developers in their own organization. In his workshop session at DevOps Summit, Troy Topnik, ActiveState’s Technical Product Manager, will show how on-prem or cloud-hosted Private PaaS can enable organ...
Mar. 29, 2015 05:45 PM EDT Reads: 1,278
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and eas...
Mar. 29, 2015 03:00 PM EDT Reads: 3,053
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional S...
Mar. 29, 2015 03:00 PM EDT Reads: 2,866
OmniTI has expanded its services to help customers automate their processes to deliver high quality applications to market faster. Consistent with its focus on IT agility and quality, OmniTI operates under DevOps principles, exploring the flow of value through the IT delivery process, identifying opportunities to eliminate waste, realign misaligned incentives, and open bottlenecks. OmniTI takes a unique, value-centric approach by plotting each opportunity in an effort-payoff quadrant, then work...
Mar. 29, 2015 12:45 PM EDT Reads: 872
Cloud computing is changing the way we look at IT costs, according to industry experts on a recent Cloud Luminary Fireside Chat panel discussion. Enterprise IT, traditionally viewed as a cost center, now plays a central role in the delivery of software-driven goods and services. Therefore, companies need to understand their cloud utilization and resulting costs in order to ensure profitability on their business offerings. Led by Bernard Golden, this fireside chat offers valuable insights on ho...
Mar. 29, 2015 12:45 PM EDT Reads: 828
When it comes to microservices there are myths and uncertainty about the journey ahead. Deploying a “Hello World” app on Docker is a long way from making microservices work in real enterprises with large applications, complex environments and existing organizational structures. February 19, 2015 10:00am PT / 1:00pm ET → 45 Minutes Join our four experts: Special host Gene Kim, Gary Gruver, Randy Shoup and XebiaLabs’ Andrew Phillips as they explore the realities of microservices in today’s IT worl...
Mar. 29, 2015 12:45 PM EDT Reads: 1,829
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on T...
Mar. 29, 2015 12:00 PM EDT Reads: 1,465
Microservice architectures are the new hotness, even though they aren't really all that different (in principle) from the paradigm described by SOA (which is dead, or not dead, depending on whom you ask). One of the things this decompositional approach to application architecture does is encourage developers and operations (some might even say DevOps) to re-evaluate scaling strategies. In particular, the notion is forwarded that an application should be built to scale and then infrastructure sho...
Mar. 29, 2015 11:00 AM EDT Reads: 2,472
SYS-CON Events announced today the IoT Bootcamp – Jumpstart Your IoT Strategy, being held June 9–10, 2015, in conjunction with 16th Cloud Expo and Internet of @ThingsExpo at the Javits Center in New York City. This is your chance to jumpstart your IoT strategy. Combined with real-world scenarios and use cases, the IoT Bootcamp is not just based on presentations but includes hands-on demos and walkthroughs. We will introduce you to a variety of Do-It-Yourself IoT platforms including Arduino, Ras...
Mar. 29, 2015 11:00 AM EDT Reads: 2,113
Modern Systems announced completion of a successful project with its new Rapid Program Modernization (eavRPMa"c) software. The eavRPMa"c technology architecturally transforms legacy applications, enabling faster feature development and reducing time-to-market for critical software updates. Working with Modern Systems, the University of California at Santa Barbara (UCSB) leveraged eavRPMa"c to transform its Student Information System from Software AG's Natural syntax to a modern application lev...
Mar. 29, 2015 11:00 AM EDT Reads: 1,016
For those of us that have been practicing SOA for over a decade, it's surprising that there's so much interest in microservices. In fairness microservices don't look like the vendor play that was early SOA in the early noughties. But experienced SOA practitioners everywhere will be wondering if microservices is actually a good thing. You see microservices is basically an SOA pattern that inherits all the well-known SOA principles and adds characteristics that address the use of SOA for distribut...
Mar. 29, 2015 11:00 AM EDT Reads: 1,039
Our guest on the podcast this week is Jason Bloomberg, President at Intellyx. When we build services we want them to be lightweight, stateless and scalable while doing one thing really well. In today's cloud world, we're revisiting what to takes to make a good service in the first place. Listen in to learn why following "the book" doesn't necessarily mean that you're solving key business problems.
Mar. 29, 2015 10:45 AM EDT Reads: 1,297
Microservices are the result of decomposing applications. That may sound a lot like SOA, but SOA was based on an object-oriented (noun) premise; that is, services were built around an object - like a customer - with all the necessary operations (functions) that go along with it. SOA was also founded on a variety of standards (most of them coming out of OASIS) like SOAP, WSDL, XML and UDDI. Microservices have no standards (at least none deriving from a standards body or organization) and can be b...
Mar. 29, 2015 10:45 AM EDT Reads: 2,168
Right off the bat, Newman advises that we should "think of microservices as a specific approach for SOA in the same way that XP or Scrum are specific approaches for Agile Software development". These analogies are very interesting because my expectation was that microservices is a pattern. So I might infer that microservices is a set of process techniques as opposed to an architectural approach. Yet in the book, Newman clearly includes some elements of concept model and architecture as well as p...
Mar. 29, 2015 10:15 AM EDT Reads: 2,141
SYS-CON Events announced today the DevOps Foundation Certification Course, being held June ?, 2015, in conjunction with DevOps Summit and 16th Cloud Expo at the Javits Center in New York City, NY. This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will res...
Mar. 29, 2015 10:00 AM EDT Reads: 1,664
Microservices, for the uninitiated, are essentially the decomposition of applications into multiple services. This decomposition is often based on functional lines, with related functions being grouped together into a service. While this may sound a like SOA, it really isn't, especially given that SOA was an object-centered methodology that focused on creating services around "nouns" like customer and product. Microservices, while certainly capable of being noun-based, are just as likely to be v...
Mar. 29, 2015 10:00 AM EDT Reads: 1,895
An explosive combination of technology trends will be where ‘microservices’ and the IoT Internet of Things intersect, a concept we can describe by comparing it with a previous theme, the ‘X Internet.' The idea of using small self-contained application components has been popular since XML Web services began and a distributed computing future of smart fridges and kettles was imagined long back in the early Internet years.
Mar. 29, 2015 09:00 AM EDT Reads: 2,184
Even though it’s now Microservices Journal, long-time fans of SOA World Magazine can take comfort in the fact that the URL – soa.sys-con.com – remains unchanged. And that’s no mistake, as microservices are really nothing more than a new and improved take on the Service-Oriented Architecture (SOA) best practices we struggled to hammer out over the last decade. Skeptics, however, might say that this change is nothing more than an exercise in buzzword-hopping. SOA is passé, and now that people are ...
Mar. 29, 2015 09:00 AM EDT Reads: 1,283