|By Tad Anderson||
|May 23, 2014 10:45 AM EDT||
I wish this book would have been around a few years ago. At the time I was trying to convince a manager for several months that the top-down command and control model no longer works. The evidence was not difficult to come up with, you just had to take a look at the last 4 to 6 projects they ran, and the results spoke for themselves.
The really bad part was that it was a completely predictable environment. Orders came from the top to management and down to the worker bees. The projects were always over budget, missed delivery dates, and delivered buggy partially completed products. If you were lucky you got something close to what the business asked for, but sometimes it just didn't work at all, or was so far away from meeting their needs it wasn't usable. Process makes for a predictable outcome, and the top-down command and control style they used, created the same result every time.
|That was the bad part, the sad part was everyone in IT knew what was going to happen, but they had no choice but to play along. The business being convinced IT was just a business expense, and not a strategic partner, they just thought this is how it is working with IT. Expensive and you get very little for your money.
This is a very archaic way of thinking and is usually found in businesses over 70 years old. They still don't understand, that in today's world, many companies of any decent size are just an IT company that specializes in a certain type of business. IT is the life line to their customers. People pick up a phone to order a product, but not by making a phone call to their favorite salesman, they use the mobile application your company provides. Don't have one? I guess the order wasn't going to your company then.
As I said above, in these companies you will find the mindset that the business is IT's customer. Instead of a partnership with the goal of meeting the actual customer's needs, the command and control mindset is built into their relationship creating a lot of dysfunction. This is a higher level example of an entire department having no trust from the business unit and no ownership of their projects. This has devastated the morale in IT and without big changes, it won't get better.
In these archaic thinking companies you find very little trust and ownership in all their departments. I see a lot of them today suffering terribly, but insisting on staying in denial. They just won't give up on the mantra- This is how we have always done it, and doing it this way is what got to where we are today. They just don't have a realistic view of where they really are today, and if you don't know where you are today, you sure as heck can't decide where you want to be tomorrow.
This book provides a way out of the anguish that companies like I described above are in. Below are the chapters the book contains-
Chapter 1. Unleashing Talent
Chapter 2. Trust and Ownership
Chapter 3. Building Trust and Ownership
Chapter 4. Trust Tools
Chapter 5. Ownership Tools
Chapter 6. Business Alignment Tools
Chapter 7. Dealing Honestly with Ambiguity
Chapter 8. Tools to Deal with Walls
Chapter 9. Metrics
Chapter 10. Case Study
Appendix A. Quick Reference Guide
Appendix B. Trust-Ownership Assessment
Appendix C. Collaboration Process
Appendix D. Collaborating with Non-Collaborators Worksheet
Appendix E. What to Do about Metrics
I love that this book pushes for transparency by accepting and dealing with the fact that we work in an environment of low certainty and high ambiguity. One of the best things about this book is that when there is an Elephant in the room, they don't just point at it and say "there is an Elephant in the room", they walk you over to it and let it trunk slap you a few times.
My daughter had a habit of striking up a conversation in the middle of her teacher's lectures. She was constantly bringing home notes from the teacher throughout second-grade asking for our help making her understand she cannot speak while the teacher is speaking.
Third grade rolled around and we were at the point of having our first parent teacher conference. I had received no notes asking to help my daughter not to hold mini fashion classes while the teacher was lecturing. Amazingly the meeting went great. My daughter was being a model student. This repeated during the second teacher conference of the year.
Then the third one came. I went in and sat down smiled and said hello to her teacher. Right before my eyes I saw her smile fade away into a twisted sick looking grin, her eyes bulged, and I swear I thought I saw her hair fly out from her skull as she screamed "You have got to do some thing about your daughter!!! I need help!!!". My first thought was,you certainly do need 'help'.
She proceeded to rant on and on about how my daughter won't stop talking in class, and just ignores the teacher when she asks her to stop, along with a dozen other things. I asked her why she told me she was doing great and was well behaved in the first two meetings. She said she is a believer in tolerance. I didn't get it. She explained that she believes every child given enough time will choose to do the right thing and the teacher of today tolerates misbehavior until the child changes.
I won't tell you what I wanted to say, but I did say "well apparently that's not going to good for you. Can I ask why the teacher of today thinks their only role is to regurgitate the curriculum and not teach children the difference between right and wrong behavior? " I thanked her for letting my daughter get all her little girl chatter, and back talking out during class, because of that, she had been great at home.
This teacher attempted this year after year, and year after year it failed. That is a perfect example of complete trust in someone who just didn't have the capacity to understand how to take ownership of their actions. I see this all time. Leaders trusting the same people over and over again and those people failing to deliver over and over again. So what happened. The same thing that happens at companies, complete 100% command and control kicked in. My daughter couldn't sneeze the rest of the year without being written up.
It all boils down to, change, hope, and insanity. You hope the next time will be different, but you refuse to change anything in your environment. It is called insanity. As Einstein put it- insanity is doing the same thing over and over again and expecting different results.
One of the things I would have like to see is a little more dealing with the team member that refuses to update their skill set in order to be more effective, and have no interest in taking ownership. The book touches on helping members decide to leave, and asking them to leave, but that is not an option for these individuals. They themselves, along with their managers, and the majority of the company believe they've paid their dues. Most have over 25 years of service and are headed towards the day they can start using their pension.
This can be a very big problem in companies that have a great retention rate. Many of the company's heroes from the mainframe days are still occupying seats with their same skill sets. Some have moved on, retired, or have been given a new roles in the company.
In one of the environments I am referring to the company has scattered the remaining mainframe era individuals throughout the IT teams. The issue is, those that don't update their skills are hurting their team. They are counted as a full resource, but only provide a fraction of what the other team members provide.
The worst part of this situation is that these legacy team members are not lazy people, and could be used in other areas of the company. Why aren't they? The command and control environment doesn't ask what they would like to do, it doesn't care. Upper management decides where resources are needed and moves people there. This is really blatant in government. If they are in IT, they must stay in IT, although you can tell they are sick of IT.
In some even worse cases the legacy employees have been made managers. The company has been 100% command and control since their inception 100 or so years ago, and they see no reason to change that. Management is therefore trained with in-house made training, which is all geared towards maintaining a command and control environment. This book would be labeled heresy in this environment. If caught with it, you may be burned t the stake. It is an endless cycle of promoting people to the point of incompetency, which adds a little more dysfunction to the environment with every round of promotions.
Because the world says everybody must go Agile and Lean, they attempted to implement Agile and Lean practices. How did that go you ask?
Bill Gates said, "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency."The same can be said about Agile and Lean practices:
The first rule of any software process used in development is that Agile and Lean practices applied to an efficient development team will magnify the efficiency. The second is that Agile and Lean practices applied to an inefficient development team will magnify the inefficiency.I won't ding the book for not covering the team issue I brought up above, because the book didn't try to cover it. It was just something I would liked to have seen. There are many more difficult situations I could bring up that I would like to see covered, but this book is based on the author's real life experiences. If they have not had to deal with such situations, it is not something they would cover.
That is something I really like about this book. It is all based on experiences. I have said before that there are way too many books, and way too much information available on agile these days. I'll be the first to admit, that every time I see an agile book coming out the first thing I think is how could they possibly still be milking agile. I also must admit, that many of the new books coming out on agile are now reflective of experience, and not based entirely on theory. That was what you used to find in the agile library, all theory and no experience. Now with books like this one, we find great advice based on real world experience.
Trusting people is hard. I always proof of concept a new development team. What choice do I have, especially today when the technology changes with every new project. Every time it has paid off in dividends. Someone always joins the team in the wrong role. I have had several four person teams where one or two of the team members had to be assigned menial tasks, or if possible replaced. This not only works to circumvent disastrous code and a lot of wasted time, it also helps you identify the members you can trust with technical decisions. You may not have time to get fully briefed on an issue before a decision needs to be made. Having a second or third technical expert identified for the team really helps.
There is a big difference between leading and managing. If you want to succeed as a leader, this book is a great read. It is packed with advise on building trust and helping teams take ownership. It also has a ton of advise on aligning with the business and showing you what metrics are the most important in a project. They show you why "hitting a date" is from the land of the lost, and delivering a quality product that pleases the customer is when the project is done.
The book also has 5 appendices packed with tools to help you assess your current situation and then move towards an environment of trust and ownership.
I thoroughly enjoyed reading this book. The authors all have great writing styles and reading it goes really fast. I have about 15 tabs stuck in it, and I will be keeping it close. This is the kind of wisdom I like reminding myself of periodically.
If you buy only buy one agile, management, or leadership book this year, make it this one!!!! If you plan on buying more than one agile, management, or leadership book this year, make this your first one!!!!
The Agile Culture: Leading through Trust and Ownership
The Agile Culture: Leading through Trust and Ownership
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual Controller™ Technology (SVCT) to eliminate the I/O blender effect and accelerate applications Gridsto...
Oct. 30, 2014 10:45 AM EDT Reads: 2,344
SYS-CON Events announces a new pavilion on the Cloud Expo floor where WebRTC converges with the Internet of Things. Pavilion will showcase WebRTC and the Internet of Things. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices--computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.
Oct. 30, 2014 10:45 AM EDT Reads: 1,952
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, will examine three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics...
Oct. 30, 2014 08:00 AM EDT Reads: 1,480
Internet of @ThingsExpo Silicon Valley announced on Thursday its first 12 all-star speakers and sessions for its upcoming event, which will take place November 4-6, 2014, at the Santa Clara Convention Center in California. @ThingsExpo, the first and largest IoT event in the world, debuted at the Javits Center in New York City in June 10-12, 2014 with over 6,000 delegates attending the conference. Among the first 12 announced world class speakers, IBM will present two highly popular IoT sessions, which will take place November 4-6, 2014 at the Santa Clara Convention Center in Santa Clara, Calif...
Oct. 30, 2014 07:30 AM EDT Reads: 2,146
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at Internet of @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., will show what is needed to leverage the IoT to transform your business. He will discuss opportunities and challenges ahead for the IoT from a market and tec...
Oct. 29, 2014 11:00 PM EDT Reads: 1,406
SYS-CON Events announced today that TeleStax, the main sponsor of Mobicents, will exhibit at Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. TeleStax provides Open Source Communications software and services that facilitate the shift from legacy SS7 based IN networks to IP based LTE and IMS networks hosted on private (on-premise), hybrid or public clouds. TeleStax products include Restcomm, JSLEE, SMSC Gateway, USSD Gateway, SS7 Resource Adaptors, SIP Servlets, Rich Multimedia Services, Presence Services/RCS, Diame...
Oct. 29, 2014 05:00 PM EDT Reads: 1,549
From a software development perspective IoT is about programming "things," about connecting them with each other or integrating them with existing applications. In his session at @ThingsExpo, Yakov Fain, co-founder of Farata Systems and SuranceBay, will show you how small IoT-enabled devices from multiple manufacturers can be integrated into the workflow of an enterprise application. This is a practical demo of building a framework and components in HTML/Java/Mobile technologies to serve as a platform that can integrate new devices as they become available on the market.
Oct. 29, 2014 02:15 PM EDT Reads: 2,016
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An...
Oct. 29, 2014 01:00 PM EDT Reads: 1,497
SYS-CON Events announced today that Aria Systems, the recurring revenue expert, has been named "Bronze Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, Experian, AAA NCNU, VMware, HootSuite and many others choose Aria to power their recurring revenue business and deliver exceptional experiences to their customers.
Oct. 29, 2014 10:00 AM EDT Reads: 2,070
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
Oct. 29, 2014 10:00 AM EDT Reads: 2,006
The Internet of Things (IoT) is going to require a new way of thinking and of developing software for speed, security and innovation. This requires IT leaders to balance business as usual while anticipating for the next market and technology trends. Cloud provides the right IT asset portfolio to help today’s IT leaders manage the old and prepare for the new. Today the cloud conversation is evolving from private and public to hybrid. This session will provide use cases and insights to reinforce the value of the network in helping organizations to maximize their company’s cloud experience.
Oct. 29, 2014 09:00 AM EDT Reads: 2,035
As a disruptive technology, Web Real-Time Communication (WebRTC), which is an emerging standard of web communications, is redefining how brands and consumers communicate in real time. The on-going narrative around WebRTC has largely been around incorporating video, audio and chat functions to apps. In his session at Internet of @ThingsExpo, Alex Gouaillard, Founder and CTO of Temasys Communications, will look at a fourth element – data channels – and talk about its potential to move WebRTC beyond browsers and into the Internet of Things.
Oct. 29, 2014 08:00 AM EDT Reads: 1,575
SYS-CON Events announced today that Gigaom Research has been named "Media Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Ashar Baig, Research Director, Cloud, at Gigaom Research, will also lead a Power Panel on the topic "Choosing the Right Cloud Option." Gigaom Research provides timely, in-depth analysis of emerging technologies for individual and corporate subscribers. Gigaom Research's network of 200+ independent analysts provides new content daily that bridges the gap between break...
Oct. 28, 2014 11:45 PM EDT Reads: 1,585
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
Oct. 28, 2014 03:00 PM EDT Reads: 1,553
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, data security and privacy.
Oct. 28, 2014 12:00 PM EDT Reads: 1,923
Swiss innovators dizmo Inc. launches its ground-breaking software, which turns any digital surface into an immersive platform. The dizmo platform seamlessly connects digital and physical objects in the home and at the workplace. Dizmo breaks down traditional boundaries between device, operating systems, apps and software, transforming the way users work, play and live. It supports orchestration and collaboration in an unparalleled way enabling any data to instantaneously be accessed on any surface, anywhere and made interactive. Dizmo brings fantasies as seen in Sci-fi movies such as Iro...
Oct. 28, 2014 10:00 AM EDT Reads: 2,113
Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
Oct. 28, 2014 10:00 AM EDT Reads: 2,040
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, will describe an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people’s real needs and desires.
Oct. 27, 2014 09:15 PM EDT Reads: 1,704
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at Internet of @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, will discuss how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money! Speaker Bio: Esmeralda Swartz, CMO of MetraTech, has spent 16 years as a marketing, product management, and busin...
Oct. 27, 2014 08:00 PM EDT Reads: 2,227
As the Internet of Things unfolds, mobile and wearable devices are blurring the line between physical and digital, integrating ever more closely with our interests, our routines, our daily lives. Contextual computing and smart, sensor-equipped spaces bring the potential to walk through a world that recognizes us and responds accordingly. We become continuous transmitters and receivers of data. In his session at Internet of @ThingsExpo, Andrew Bolwell, Director of Innovation for HP’s Printing and Personal Systems Group, will discuss how key attributes of mobile technology – touch input, senso...
Oct. 27, 2014 07:30 PM EDT Reads: 1,620