Welcome!

Microservices Expo Authors: Elizabeth White, Pat Romanski, Zakia Bouachraoui, Liz McMillan, Gopala Krishna Behara

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Microsoft Cloud, Linux Containers, @DXWorldExpo

@CloudExpo: Article

SherWeb Introduces SkyOffice 2013 Suite Powered by Microsoft Exchange

Hosting provider’s customer satisfaction metric hits industry record

SherWeb has introduced its SkyOffice 2013 suite powered by Microsoft Exchange. SherWeb now offers Hosted Exchange 2013, Hosted SharePoint 2013, Hosted Lync 2013 and SkyNox 2013 (online backup & recovery) in a flexible and comprehensive enterprise-grade communications and collaboration solution.

The announcement will come as welcome news to the growing number of customer and partner organizations looking for a cloud-based solution that goes beyond simple email to include real-time communication and collaboration, such as IM, video conferencing, simultaneous editing of documents and more. All of these features are in a familiar interface that end-users can immediately use with little to no learning curve.

While SkyOffice shares some of the same base functionality as Office 365, its value proposition goes well beyond Microsoft's hosted entry-level platform. SkyOffice customers benefit from SherWeb's financially-backed 99.999% uptime SLA and SOC 2 Type II-certified security, along with migration and onboarding services at no cost, from any environment.

SherWeb also offers free 24/7/365 "no-question-is-too-small" technical support to all SMB and Enterprise clients, regardless of plan or account size. Response time on support calls averages 40 seconds. SkyOffice plans are competitively priced and have no minimum or maximum seat caps. Client organizations are also free to mix-and-match plans among their employees with no contracts or commitments.

"SherWeb provides a customer support experience I've never encountered with other vendors. Anyone can sell hosted Microsoft products; the key is to provide outstanding support," says B. Travis Wright, Technology Services Department Head at Workforce Insight Inc., a Denver-based workforce management consulting company. "Small business and enterprise customers aren't a number that can be given one-size-fits-all support; SherWeb's team cares and goes the extra mile to personalize the support experience and cater to all technical abilities. Even though SherWeb has more than 25,000 customers, it feels as if they were waiting just for your call."

"We take value-added services seriously because we know this is what matters to our customers and partners," says Rima Hatoum, Hosted Exchange Product Manager at SherWeb. "One of the ways we measure customer satisfaction is through the continuous benchmarking of our NP (Net Promoter) Score. Our score is currently 70, the highest in the industry. The availability and quality of our services allows us to bring customers and partners a reliable business email solution they can trust and give them a post-sales experience that can't be beat."

More Stories By Elizabeth White

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


Microservices Articles
All zSystem customers have a significant new business opportunity to extend their reach to new customers and markets with new applications and services, and to improve the experience of existing customers. This can be achieved by exposing existing z assets (which have been developed over time) as APIs for accessing Systems of Record, while leveraging mobile and cloud capabilities with new Systems of Engagement applications. In this session, we will explore business drivers with new Node.js apps ...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
Digital Transformation is well underway with many applications already on the cloud utilizing agile and devops methodologies. Unfortunately, application security has been an afterthought and data breaches have become a daily occurrence. Security is not one individual or one's team responsibility. Raphael Reich will introduce you to DevSecOps concepts and outline how to seamlessly interweave security principles across your software development lifecycle and application lifecycle management. With ...
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
The now mainstream platform changes stemming from the first Internet boom brought many changes but didn’t really change the basic relationship between servers and the applications running on them. In fact, that was sort of the point. In his session at 18th Cloud Expo, Gordon Haff, senior cloud strategy marketing and evangelism manager at Red Hat, will discuss how today’s workloads require a new model and a new platform for development and execution. The platform must handle a wide range of rec...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how...
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term.
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...