|By Cloud Best Practices Network||
|May 2, 2014 06:43 AM EDT||
I originally wrote this paper back in 2005 as a bit of a rant against the positioning of Workflow and BPM. I was reminded of it the other day and took another look only to discover that things still haven’t changed that much. So I’ve decided to revamp it a bit to encompass cloudy type things and what the impact of social media etc has had in the ensuing years. So for your amusement or edification here’s a revised version.
Many of us that were involved in the field of Workflow Automation and Business Process Management (BPM) a few years ago (and some still are I’m sure) argued long and hard about where the two technologies overlapped, where they were different, which mathematical models should be used, which standards were applicable to which part of the technology stack and all that associated puff.
Well these arguments and discussions are well and truly over more or less forgotten; the demarcation lines were well defined and drawn; the road ahead became clear.
The fact that Business Process Management has its roots in Workflow technology is well known – many of today’s leading products are, in fact, evolutions of the original forms processing packages. So there is no longer a need to debate, what is now, a moot point.
But what has happened is that BPM also changed. Rather than being an extension of workflow concepts BPM was seen as systems-to-systems technology exclusively used in the deployment of concepts such as SOA solutions. I’m over simplifying things I know, but it seemed as though BPM was destined to become an IT Technology solution as opposed to the business process solution it was meant to be. Somewhere along the way, one of the key elements in a business process – a person – dropped off the agenda. The fact that the majority of business processes (some 85% according to some very old Forrester research) involve carbon based resources was overlooked – think BPEL for a moment – doesn’t the attempt to develop that particular standard tell you something about the general direction of BPM? But be warned, even today, many vendors will tell you that their BPM products support Human interaction, but what they are talking about will be simple work item handling and form filling – this is a long way from the collaboration and interaction management we will talk about below.
The problem stems from the fact that most Workflow products were flawed and as a result, the problem in the gene pool rippled through to the evolved BPM species. So what was wrong with workflow? It’s quite simple when you think about it; most workflow products assumed that work moved from one resource to another. One user entered the loan details, another approved it. But business doesn’t work like that.
This flawed thinking is probably the main reason why workflow was never quite the success most pundits thought it would be; the solutions were just not flexible enough, since the majority of processes are unsuited to this way of working. Paradoxically, it is the exact reason why BPM is so suited to the world of SOA and systems to systems processes. A rigid approach to systems processes is essential, where people are concerned; the name of the game is flexibility.
Why do we need the flexibility?
Let’s take a simple analogy so that the concept is more easily understood.
Supposing you were playing golf; using the BPM approach would be like hitting a hole in one every time you tee off. Impressive – 18 shots, and a round finished in 25 minutes.
But as we all know, the reality is somewhat different (well my golf is different) – there’s a lot that happens between teeing off and finishing a hole. Ideally about four shots (think nodes in a process) – but you have to deal with the unexpected even though you know the unexpected is very likely; sand traps, water hazards, lost balls, free drops, collaboration with fellow players, unexpected consultation with the referee – and so it goes on. Then there are 17 more holes to do – the result is an intricate and complex process with 18 targets but about 72 operations.
As mentioned earlier, we have to deal with the unexpected. This is not just about using a set of tools to deal with every anticipated business outcome or rule; we are talking about the management of true interaction that takes place between individuals and groups which cannot be predicted or encapsulated beforehand. This is because Business Processes exist at 2 levels – the predictable (the systems) and the un-predictable (the people).
The predictable aspects of the process are easily and well catered for by BPMS solutions – which is why the term Business Process Management is a misnomer since the perceived technology only addresses the integration aspects – with the close coupling with SOA (SOA needs BPM, the converse is not true) there still iis an argument for renaming BPM to Services Process Management (SPM).
Proposals such as BPEL4People didn’t fix the problem either, all that managed to achieve is replicating the shortcomings of Workflow. Anyone who has tried to put together a business case for buying SOA/BPM will know the entire proposition will be a non-starter.
Understanding the business processes exist at 2 levels (the Silicon and the Carbon) takes us a long way towards understanding how we solve this problem. The key point is to recognize that the unpredictable actions of the carbon components are not ad-hoc processes, nor are they exception handling (ask anyone with a six sigma background about exceptions and you’ll understand very quickly what I mean). This is all about the unstructured interactions between people – in particular knowledge workers. These unstructured and unpredictable interactions can, and do, take place all the time – and it’s only going to get worse! The advent of social networking, SaaS etc. etc., are already having, and will continue to have, a profound effect on the way we manage and do business.
Process based technology that understands the needs of people and supports the inherent “spontaneity” of the human mind is the next logical step, and we might be tempted to name this potential paradigm shift “A Business Operations Platform”. 
But what makes a BOP different from what’s gone before?
One of the key innovations (and there are many) is the collaborative nature of the platform. At last there is an environment that allows, encourages even, the business world and the technology world to align. Given that the business process is where these two worlds collide then the BOP becomes the place where the two worlds can achieve the most in terms of collaborative development and common understanding. Eliminating decades of misunderstanding. The Business Operations Platform does six main jobs.
- Puts existing and new application software under the direct control of business managers.
- Facilitates communication between business and IT.
- Makes it easier for the business to improve existing processes and create new ones.
- Enables the automation of processes across the entire organization, and beyond it.
- Gives managers real-time information on the performance of processes.
- Allows organizations to take full advantage of new computing services.
Unlike early BPM offerings that were stitched together from fragments of technologies past, a BOP must be built on a standards-based and modern architecture.. With a service oriented architecture (SOA) and full BPM capabilities companies can create a complete business operations environment that can drive innovation, efficiency and agility for their enterprise. It must be Cloud enabled and capable of being deployed as BPMAAS as. It is the BOP that sets “enterprise cloud computing” apart from “consumer cloud Computing”
So why does workflow suck? It sucks because it made the fatal assumption that a business process was simply modelled as “a to b to c” – but business, as we all know, doesn’t quite work like that. BPM succeeds because of the heritage these products is in the workflow world – but BPM sucks as well because it ignores the requirement to include people.
 Since I wrote this paper Gartner coined the term “Intelligent BPM” but that begs the question as to what went before “Stupid BPM” ? So I’ll use BOP if that is OK with you the reader.
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem"...
Nov. 24, 2015 06:00 PM EST Reads: 362
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
Nov. 24, 2015 06:00 PM EST Reads: 313
Hiring the wrong candidate can cost a company hundreds of thousands of dollars, and result in lost profit and productivity during the search for a replacement. In fact, the Harvard Business Review has found that as much as 80 percent of turnover is caused by bad hiring decisions. But when your organization has implemented DevOps, the job is about more than just technical chops. It’s also about core behaviors: how they work with others, how they make decisions, and how those decisions translate t...
Nov. 24, 2015 04:45 PM EST Reads: 107
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
Nov. 24, 2015 03:30 PM EST Reads: 459
There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content. Join @ThingsExpo conference chair Roger Strukhoff (@IoT2040), June 7-9, 2016 in New York City, for three days of intense 'Internet of Things' discussion and focus, including Big Data's indespensable role in IoT, Smart Grids and Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) IoT's use in Vertical Markets.
Nov. 24, 2015 03:30 PM EST Reads: 506
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facin...
Nov. 24, 2015 03:00 PM EST Reads: 403
People want to get going with DevOps or Continuous Delivery, but need a place to start. Others are already on their way, but need some validation of their choices. A few months ago, I published the first volume of DevOps and Continuous Delivery reference architectures which has now been viewed over 50,000 times on SlideShare (it's free to download...no registration required). Three things helped people in the deck: (1) the reference architectures, (2) links to the sources for each architectur...
Nov. 24, 2015 02:30 PM EST Reads: 145
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...
Nov. 24, 2015 02:00 PM EST Reads: 416
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
Nov. 24, 2015 01:45 PM EST Reads: 334
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
Nov. 24, 2015 01:30 PM EST Reads: 487
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
Nov. 24, 2015 01:30 PM EST Reads: 480
We are rapidly moving to a brave new world of interconnected smart homes, cars, offices and factories known as the Internet of Things (IoT). Sensors and monitoring devices will touch every part of our lives. Let's take a closer look at the Internet of Things. The Internet of Things is a worldwide network of objects and devices connected to the Internet. They are electronics, sensors, software and more. These objects connect to the Internet and can be controlled remotely via apps and programs. ...
Nov. 24, 2015 01:15 PM EST Reads: 478
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
Nov. 24, 2015 01:00 PM EST Reads: 491
SYS-CON Events announced today that Kintone has been named "Bronze Sponsor" of SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. kintone promotes cloud-based workgroup productivity, transparency and profitability with a seamless collaboration space, build your own business application (BYOA) platform, and workflow automation system.
Nov. 24, 2015 12:00 PM EST Reads: 564
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Nov. 24, 2015 08:00 AM EST Reads: 258
One of the most important tenets of digital transformation is that it’s customer-driven. In fact, the only reason technology is involved at all is because today’s customers demand technology-based interactions with the companies they do business with. It’s no surprise, therefore, that we at Intellyx agree with Patrick Maes, CTO, ANZ Bank, when he said, “the fundamental element in digital transformation is extreme customer centricity.” So true – but note the insightful twist that Maes adde...
Nov. 24, 2015 08:00 AM EST Reads: 391
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Su...
Nov. 24, 2015 06:45 AM EST Reads: 334
Continuous processes around the development and deployment of applications are both impacted by -- and a benefit to -- the Internet of Things trend. To help better understand the relationship between DevOps and a plethora of new end-devices and data please welcome Gary Gruver, consultant, author and a former IT executive who has led many large-scale IT transformation projects, and John Jeremiah, Technology Evangelist at Hewlett Packard Enterprise (HPE), on Twitter at @j_jeremiah. The discussion...
Nov. 24, 2015 01:45 AM EST Reads: 666
It's been a busy time for tech's ongoing infatuation with containers. Amazon just announced EC2 Container Registry to simply container management. The new Azure container service taps into Microsoft's partnership with Docker and Mesosphere. You know when there's a standard for containers on the table there's money on the table, too. Everyone is talking containers because they reduce a ton of development-related challenges and make it much easier to move across production and testing environm...
Nov. 24, 2015 12:00 AM EST Reads: 535
PubNub has announced the release of BLOCKS, a set of customizable microservices that give developers a simple way to add code and deploy features for realtime apps.PubNub BLOCKS executes business logic directly on the data streaming through PubNub’s network without splitting it off to an intermediary server controlled by the customer. This revolutionary approach streamlines app development, reduces endpoint-to-endpoint latency, and allows apps to better leverage the enormous scalability of PubNu...
Nov. 23, 2015 09:00 PM EST Reads: 239