|By AppDynamics Blog||
|April 22, 2014 02:45 PM EDT||
In the beginning there was a simply acronym: MTTI (mean time to innocence). Weary after years of costly and time-consuming war room battles, IT organizations turned to AppDynamics to give an objective application-level view of production incidents. As a result, application issues are swiftly pinpointed and fixed, accelerating time to repair by up to 90%.
In fact, gravitation towards fact-based constructive issue management spawned a whole new movement – DevOps – with the goal of ingraining this maturity and cooperative spirit into IT organizations from the ground up. The movement was discussed by Jim in a previous blog post. Of course, AppDynamics (or at least, easily accessible fact-based information about application behaviour in production) is a necessary prerequisite to this.
Looking back, before DevOps or even MTTI were topical buzzwords, this basic ability to foster communication between teams proved to be an invaluable benefit to the more drab and well-worn business realities of offshoring and outsourcing.
This blog reviews three real-life examples of this:
- Managing external offshore development organizations
- Facilitating near shore development teams
- Bringing external developments in-house
Managing external offshore development organizations
Some months ago, I did some work with a then prospect who had started a self-service trial of AppDynamics.
When I spoke to them, they were delighted with the visibility that AppDynamics provided out of the box for their .NET application, a SaaS Learning Management System.
Digging into what had sparked their interest in AppDynamics, they told me they had commissioned an outside development firm to rewrite their flagship application, which was somewhat dated and not architecturally fit to support some newer services the business wanted to offer to customers.
The good news was the new version of the app was live, and supporting around 10% of their existing customer base. The bad news? This 10% used the same hardware footprint as the remaining 90% on the old system. Extrapolating this hardware requirement for the entire user base would not only require a new datacentre, but also entirely break the business model for the application from an operational cost perspective (not the first time that hardware savings alone could pay for AppDynamics!)
For months prior to trying AppDynamics, the external developers had been under huge pressure to optimize the application footprint (and some pretty lackluster performance too). Armed with only windows performance counters and intuition, weeks had been spent optimizing slow database queries, which only turned out to be 5% of the errant response times at a transaction level.
Having put AppDynamics in place, the prospect
- Easily found specific application bottlenecks, allowing them to focus developers on high-impact remediation
- Could verify the developers had made the required improvements with each new release
Clearly, huge benefits at a technical level.
At a higher level, this helped lead to a more constructive relationship between the development shop and their customer – moving things away from the edge of litigation, constant finger-pointing, and blame shifting.
Facilitating near shore development teams
Another group I have worked with recently are responsible for a settlement system within a large global investment bank based in London. The system is developed in-house, and typical with most financial services institutions, the actual development team itself is located ‘near-shore’ in Eastern Europe to cut costs. The development processes are Agile, with new releases every few weeks.
Inevitably, with new releases can come new production issues and – of course – the best people to deal with these during the “bedding in” period are the developers themselves.
Another thing that is very common in the financial services industry is regulation, and this poses a problem in this scenario. Nobody is permitted to directly access the production systems from outside the UK due to data privacy regulations.
This means hands-on troubleshooting must be left to the on-shore architect staff who are not only expensive, but are not as well-equipped as the developers themselves to dig in to the issues in new code.
Enter AppDynamics. Our agents deployed in production made all the performance data readily available to anyone with the appropriate credentials, but – critically – having access to this does not expose ANY business data from the production system. Now, the near-shore development team can look directly at the non-functional behavior of their code in production, eliminating the time spent gathering sufficient log data to enable reproduction of issues in test environments. Bingo, the business case for the AppDynamics purchase is made!
There is an interesting side note to this, which applies much more widely too. Many customers have observed an “organic” improvement in service levels once AppDynamics is installed in production. For the first time, developers can see how their code is actually working in the wild. Developer pride kicks in and suddenly non-functional stories are added to development backlogs to fix latent issues that get observed, which would have previously have gone unnoticed.
Bringing external developments in-house
Of course, as we all know the only constant in life is change, so no outsource is a one-way journey. As a result, I have come across several organizations that are now working on projects which were previously outsourced. Of course, once these customers have completed the initial challenge of recruiting a new development team they then need to get their arms around the existing codebase. Usually handover workshops can help with this, but in many cases these systems have been out- and in- sourced several times, with many changes of personnel along the way. There is only so much you can distill onto a whiteboard in a brain dump session, however long and well-intentioned.
It is here where the high-level visibility that AppDynamics provides can be invaluable. Out of the box, AppDynamics instruments previously unseen systems, automatically detecting and following transactions and draws up flow-maps. The end-to-end visibility of the entire system greatly eases the process. In fact, this system overview (and the ability to view how it changes over time) has proved invaluable for many customers for a number of reasons beyond whole-scale in (or out) sourcing, such as onboarding new team members, verifying compliance with architectural governance of externally developed code changes and so forth.
In summary, AppDynamics does not have to be all about troubleshooting and MTTI. Nor even necessarily about DevOps and brave new worlds. The easily configured deep insight that we provide into the dynamic behavior of your applications has many uses – and business cases – beyond the traditional MTTI/MTTR domain. APM is, after all, just one use-case (albeit an important one) for our Application Intelligence Platform.
Take five minutes to get complete visibility and control into the performance of your production applications with AppDynamics Pro today.
The post Beyond DevOps … APM as a Collaboration Engine written by Peter Holditch appeared first on Application Performance Monitoring Blog from AppDynamics.
Hiring the wrong candidate can cost a company hundreds of thousands of dollars, and result in lost profit and productivity during the search for a replacement. In fact, the Harvard Business Review has found that as much as 80 percent of turnover is caused by bad hiring decisions. But when your organization has implemented DevOps, the job is about more than just technical chops. It’s also about core behaviors: how they work with others, how they make decisions, and how those decisions translate t...
Nov. 25, 2015 12:45 AM EST Reads: 115
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound...
Nov. 25, 2015 12:30 AM EST Reads: 407
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facin...
Nov. 25, 2015 12:30 AM EST Reads: 409
PubNub has announced the release of BLOCKS, a set of customizable microservices that give developers a simple way to add code and deploy features for realtime apps.PubNub BLOCKS executes business logic directly on the data streaming through PubNub’s network without splitting it off to an intermediary server controlled by the customer. This revolutionary approach streamlines app development, reduces endpoint-to-endpoint latency, and allows apps to better leverage the enormous scalability of PubNu...
Nov. 24, 2015 10:00 PM EST Reads: 258
People want to get going with DevOps or Continuous Delivery, but need a place to start. Others are already on their way, but need some validation of their choices. A few months ago, I published the first volume of DevOps and Continuous Delivery reference architectures which has now been viewed over 50,000 times on SlideShare (it's free to download...no registration required). Three things helped people in the deck: (1) the reference architectures, (2) links to the sources for each architectur...
Nov. 24, 2015 09:30 PM EST Reads: 178
I recently attended and was a speaker at the 4th International Internet of @ThingsExpo at the Santa Clara Convention Center. I also had the opportunity to attend this event last year and I wrote a blog from that show talking about how the “Enterprise Impact of IoT” was a key theme of last year’s show. I was curious to see if the same theme would still resonate 365 days later and what, if any, changes I would see in the content presented.
Nov. 24, 2015 08:00 PM EST Reads: 338
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem"...
Nov. 24, 2015 06:00 PM EST Reads: 368
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
Nov. 24, 2015 06:00 PM EST Reads: 318
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
Nov. 24, 2015 03:30 PM EST Reads: 459
There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content. Join @ThingsExpo conference chair Roger Strukhoff (@IoT2040), June 7-9, 2016 in New York City, for three days of intense 'Internet of Things' discussion and focus, including Big Data's indespensable role in IoT, Smart Grids and Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) IoT's use in Vertical Markets.
Nov. 24, 2015 03:30 PM EST Reads: 507
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...
Nov. 24, 2015 02:00 PM EST Reads: 416
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
Nov. 24, 2015 01:45 PM EST Reads: 338
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
Nov. 24, 2015 01:30 PM EST Reads: 488
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
Nov. 24, 2015 01:30 PM EST Reads: 481
We are rapidly moving to a brave new world of interconnected smart homes, cars, offices and factories known as the Internet of Things (IoT). Sensors and monitoring devices will touch every part of our lives. Let's take a closer look at the Internet of Things. The Internet of Things is a worldwide network of objects and devices connected to the Internet. They are electronics, sensors, software and more. These objects connect to the Internet and can be controlled remotely via apps and programs. ...
Nov. 24, 2015 01:15 PM EST Reads: 479
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
Nov. 24, 2015 01:00 PM EST Reads: 492
SYS-CON Events announced today that Kintone has been named "Bronze Sponsor" of SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. kintone promotes cloud-based workgroup productivity, transparency and profitability with a seamless collaboration space, build your own business application (BYOA) platform, and workflow automation system.
Nov. 24, 2015 12:00 PM EST Reads: 566
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Nov. 24, 2015 08:00 AM EST Reads: 258
One of the most important tenets of digital transformation is that it’s customer-driven. In fact, the only reason technology is involved at all is because today’s customers demand technology-based interactions with the companies they do business with. It’s no surprise, therefore, that we at Intellyx agree with Patrick Maes, CTO, ANZ Bank, when he said, “the fundamental element in digital transformation is extreme customer centricity.” So true – but note the insightful twist that Maes adde...
Nov. 24, 2015 08:00 AM EST Reads: 392
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Su...
Nov. 24, 2015 06:45 AM EST Reads: 335