Click here to close now.

Welcome!

Microservices Journal Authors: Liz McMillan, Pat Romanski, Charles Rich, Lori MacVittie, Elizabeth White

Related Topics: DevOps Journal, Java, Microservices Journal, Linux, Cloud Expo, Big Data Journal

DevOps Journal: Blog Feed Post

Beyond DevOps… APM as a Collaboration Engine

Gravitation towards fact-based constructive issue management spawned a whole new movement – DevOps

In the beginning there was a simply acronym: MTTI (mean time to innocence). Weary after years of costly and time-consuming war room battles, IT organizations turned to AppDynamics to give an objective application-level view of production incidents. As a result, application issues are swiftly pinpointed and fixed, accelerating time to repair by up to 90%.

In fact, gravitation towards fact-based constructive issue management spawned a whole new movement – DevOps – with the goal of ingraining this maturity and cooperative spirit into IT organizations from the ground up. The movement was discussed by Jim in a previous blog post. Of course, AppDynamics (or at least, easily accessible fact-based information about application behaviour in production) is a necessary prerequisite to this.

Looking back, before DevOps or even MTTI were topical buzzwords, this basic ability to foster communication between teams proved to be an invaluable benefit to the more drab and well-worn business realities of offshoring and outsourcing.

This blog reviews three real-life examples of this:

  • Managing external offshore development organizations
  • Facilitating near shore development teams
  • Bringing external developments in-house

Managing external offshore development organizations

Some months ago, I did some work with a then prospect who had started a self-service trial of AppDynamics.

When I spoke to them, they were delighted with the visibility that AppDynamics provided out of the box for their .NET application, a SaaS Learning Management System.

Digging into what had sparked their interest in AppDynamics, they told me they had commissioned an outside development firm to rewrite their flagship application, which was somewhat dated and not architecturally fit to support some newer services the business wanted to offer to customers.

The good news was the new version of the app was live, and supporting around 10% of their existing customer base. The bad news?  This 10% used the same hardware footprint as the remaining 90% on the old system. Extrapolating this hardware requirement for the entire user base would not only require a new datacentre, but also entirely break the business model for the application from an operational cost perspective (not the first time that hardware savings alone could pay for AppDynamics!)

For months prior to trying AppDynamics, the external developers had been under huge pressure to optimize the application footprint (and some pretty lackluster performance too). Armed with only windows performance counters and intuition, weeks had been spent optimizing slow database queries, which only turned out to be 5% of the errant response times at a transaction level.

Having put AppDynamics in place, the prospect

  • Easily found specific application bottlenecks, allowing them to focus developers on high-impact remediation
  • Could verify the developers had made the required improvements with each new release

Clearly, huge benefits at a technical level.

At a higher level, this helped lead to a more constructive relationship between the development shop and their customer – moving things away from the edge of litigation, constant finger-pointing, and blame shifting.

Facilitating near shore development teams
Another group I have worked with recently are responsible for a settlement system within a large global investment bank based in London. The system is developed in-house, and typical with most financial services institutions, the actual development team itself is located ‘near-shore’ in Eastern Europe to cut costs. The development processes are Agile, with new releases every few weeks.

Inevitably, with new releases can come new production issues and – of course – the best people to deal with these during the “bedding in” period are the developers themselves.

Another thing that is very common in the financial services industry is regulation, and this poses a problem in this scenario. Nobody is permitted to directly access the production systems from outside the UK due to data privacy regulations.

This means hands-on troubleshooting must be left to the on-shore architect staff who are not only expensive, but are not as well-equipped as the developers themselves to dig in to the issues in new code.

Enter AppDynamics. Our agents deployed in production made all the performance data readily available to anyone with the appropriate credentials, but – critically – having access to this does not expose ANY business data from the production system. Now, the near-shore development team can look directly at the non-functional behavior of their code in production, eliminating the time spent gathering sufficient log data to enable reproduction of issues in test environments.  Bingo, the business case for the AppDynamics purchase is made!

There is an interesting side note to this, which applies much more widely too. Many customers have observed an “organic” improvement in service levels once AppDynamics is installed in production. For the first time, developers can see how their code is actually working in the wild. Developer pride kicks in and suddenly non-functional stories are added to development backlogs to fix latent issues that get observed, which would have previously have gone unnoticed.

Bringing external developments in-house
Of course, as we all know the only constant in life is change, so no outsource is a one-way journey. As a result, I have come across several organizations that are now working on projects which were previously outsourced. Of course, once these customers have completed the initial challenge of recruiting a new development team they then need to get their arms around the existing codebase. Usually handover workshops can help with this, but in many cases these systems have been out- and in- sourced several times, with many changes of personnel along the way. There is only so much you can distill onto a whiteboard in a brain dump session, however long and well-intentioned.

It is here where the high-level visibility that AppDynamics provides can be invaluable. Out of the box, AppDynamics instruments previously unseen systems, automatically detecting and following transactions and draws up flow-maps. The end-to-end visibility of the entire system greatly eases the process. In fact, this system overview (and the ability to view how it changes over time) has proved invaluable for many customers for a number of reasons beyond whole-scale in (or out) sourcing, such as onboarding new team members, verifying compliance with architectural governance of externally developed code changes and so forth.

Conclusion
In summary, AppDynamics does not have to be all about troubleshooting and MTTI.  Nor even necessarily about DevOps and brave new worlds. The easily configured deep insight that we provide into the dynamic behavior of your applications has many uses – and business cases – beyond the traditional MTTI/MTTR domain.  APM is, after all, just one use-case (albeit an important one) for our Application Intelligence Platform.

Take five minutes to get complete visibility and control into the performance of your production applications with AppDynamics Pro today.

The post Beyond DevOps … APM as a Collaboration Engine written by appeared first on Application Performance Monitoring Blog from AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@MicroservicesExpo Stories
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the...
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborat...
SYS-CON Media announced today that Blue Box as launched a popular blog feed on Cloud Computing Journal. Cloud Computing Journal aims to help open the eyes of Enterprise IT professionals to the economics and strategies that utility/cloud computing provides. Blue Box Cloud gives you unequaled agility, without the burden of designing, deploying and managing your own infrastructure. It’s the right choice when public cloud just won’t do. Blue Box Cloud is a managed Private Cloud as a Service (...
Operationalizing the network continues to be a driving force behind DevOps and SDN. The ability to solve real problems using programmability to automate and orchestrate infrastructure provisioning and configuration across the application release process remains the hope for many interested in one or the other - and often times both. A recent Avaya sponsored, Dynamic Markets survey (reg required) dove deep into the demesne of SDN and found that many of the problems companies have - and expect ...
We just finished the first O’Reilly Software Architecture Conference and the overwhelming most popular topic was microservices. Why all the hype about an architectural style? Microservices are the first post-DevOps revolution architecture. The DevOps revolution highlighted how much inadvertent friction an outdated operations mindset can cause, starting the move towards automating away manual tasks.
SYS-CON Events announced today that Soha will exhibit at SYS-CON's DevOps Summit New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Soha delivers enterprise-grade application security, on any device, as agile as the cloud. This turnkey, cloud-based service enables customers to solve secure application access and delivery challenges that traditional or virtualized network solutions cannot solve because they are too expensive, inflexible and operational...
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ...
With the advent of micro-services, the application design paradigm has undergone a major shift. The days of developing monolithic applications are over. We are bringing in the principles (read SOA) hereto the preserve of applications or system integration space into the application development world. Since the micro-services are consumed within the application, the need of ESB is not there. There is no message transformation or mediations required. But service discovery and load balancing of ...
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
of cloud, colocation, managed services and disaster recovery solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. TierPoint, LLC, is a leading national provider of information technology and data center services, including cloud, colocation, disaster recovery and managed IT services, with corporate headquarters in St. Louis, MO. TierPoint was formed through the strategic combination of some of t...
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Thi...
Chef and Canonical announced a partnership to integrate and distribute Chef with Ubuntu. Canonical is integrating the Chef automation platform with Canonical's Machine-As-A-Service (MAAS), enabling users to automate the provisioning, configuration and deployment of bare metal compute resources in the data center. Canonical is packaging Chef 12 server in upcoming distributions of its Ubuntu open source operating system and will provide commercial support for Chef within its user base.
SYS-CON Events announced today that StorPool Storage will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. StorPool is distributed storage software that allows service providers, enterprises and other cloud builders to run data storage on standard x86 servers, instead of using expensive and inefficient storage arrays (SAN).
SYS-CON Events announced today that kintone has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. kintone promotes cloud-based workgroup productivity, transparency and profitability with a seamless collaboration space, build your own business applic...
Modern Systems announced completion of a successful project with its new Rapid Program Modernization (eavRPMa"c) software. The eavRPMa"c technology architecturally transforms legacy applications, enabling faster feature development and reducing time-to-market for critical software updates. Working with Modern Systems, the University of California at Santa Barbara (UCSB) leveraged eavRPMa"c to transform its Student Information System from Software AG's Natural syntax to a modern application lev...
DevOps tasked with driving success in the cloud need a solution to efficiently leverage multiple clouds while avoiding cloud lock-in. Flexiant today announces the commercial availability of Flexiant Concerto. With Flexiant Concerto, DevOps have cloud freedom to automate the build, deployment and operations of applications consistently across multiple clouds. Concerto is available through four disruptive pricing models aimed to deliver multi-cloud at a price point everyone can afford.
SYS-CON Events announced today that Site24x7, the cloud infrastructure monitoring service, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Site24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, mobile websites and custom APIs. The monitoring is done from 50+ locations across the world and from various wireless carr...
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM
SYS-CON Events announced today that Tufin, the market-leading provider of Security Policy Orchestration Solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. As the market leader of Security Policy Orchestration, Tufin automates and accelerates network configuration changes while maintaining security and compliance. Tufin's award-winning Orchestration Suite™ gives IT organizations the power and a...
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cloudian, Inc., is a Foster City, California - based software company specializing in cloud storage software. The main product is Cloudian, an Amazon S3-compliant cloud object storage platform, the bedrock of cloud computing systems, that enables c...