Click here to close now.




















Welcome!

Microservices Expo Authors: Liz McMillan, Tom Lounibos, Pat Romanski, Lori MacVittie, Elizabeth White

Related Topics: @DevOpsSummit, Java IoT, Microservices Expo, Linux Containers, @CloudExpo, @BigDataExpo

@DevOpsSummit: Blog Feed Post

Beyond DevOps… APM as a Collaboration Engine

Gravitation towards fact-based constructive issue management spawned a whole new movement – DevOps

In the beginning there was a simply acronym: MTTI (mean time to innocence). Weary after years of costly and time-consuming war room battles, IT organizations turned to AppDynamics to give an objective application-level view of production incidents. As a result, application issues are swiftly pinpointed and fixed, accelerating time to repair by up to 90%.

In fact, gravitation towards fact-based constructive issue management spawned a whole new movement – DevOps – with the goal of ingraining this maturity and cooperative spirit into IT organizations from the ground up. The movement was discussed by Jim in a previous blog post. Of course, AppDynamics (or at least, easily accessible fact-based information about application behaviour in production) is a necessary prerequisite to this.

Looking back, before DevOps or even MTTI were topical buzzwords, this basic ability to foster communication between teams proved to be an invaluable benefit to the more drab and well-worn business realities of offshoring and outsourcing.

This blog reviews three real-life examples of this:

  • Managing external offshore development organizations
  • Facilitating near shore development teams
  • Bringing external developments in-house

Managing external offshore development organizations

Some months ago, I did some work with a then prospect who had started a self-service trial of AppDynamics.

When I spoke to them, they were delighted with the visibility that AppDynamics provided out of the box for their .NET application, a SaaS Learning Management System.

Digging into what had sparked their interest in AppDynamics, they told me they had commissioned an outside development firm to rewrite their flagship application, which was somewhat dated and not architecturally fit to support some newer services the business wanted to offer to customers.

The good news was the new version of the app was live, and supporting around 10% of their existing customer base. The bad news?  This 10% used the same hardware footprint as the remaining 90% on the old system. Extrapolating this hardware requirement for the entire user base would not only require a new datacentre, but also entirely break the business model for the application from an operational cost perspective (not the first time that hardware savings alone could pay for AppDynamics!)

For months prior to trying AppDynamics, the external developers had been under huge pressure to optimize the application footprint (and some pretty lackluster performance too). Armed with only windows performance counters and intuition, weeks had been spent optimizing slow database queries, which only turned out to be 5% of the errant response times at a transaction level.

Having put AppDynamics in place, the prospect

  • Easily found specific application bottlenecks, allowing them to focus developers on high-impact remediation
  • Could verify the developers had made the required improvements with each new release

Clearly, huge benefits at a technical level.

At a higher level, this helped lead to a more constructive relationship between the development shop and their customer – moving things away from the edge of litigation, constant finger-pointing, and blame shifting.

Facilitating near shore development teams
Another group I have worked with recently are responsible for a settlement system within a large global investment bank based in London. The system is developed in-house, and typical with most financial services institutions, the actual development team itself is located ‘near-shore’ in Eastern Europe to cut costs. The development processes are Agile, with new releases every few weeks.

Inevitably, with new releases can come new production issues and – of course – the best people to deal with these during the “bedding in” period are the developers themselves.

Another thing that is very common in the financial services industry is regulation, and this poses a problem in this scenario. Nobody is permitted to directly access the production systems from outside the UK due to data privacy regulations.

This means hands-on troubleshooting must be left to the on-shore architect staff who are not only expensive, but are not as well-equipped as the developers themselves to dig in to the issues in new code.

Enter AppDynamics. Our agents deployed in production made all the performance data readily available to anyone with the appropriate credentials, but – critically – having access to this does not expose ANY business data from the production system. Now, the near-shore development team can look directly at the non-functional behavior of their code in production, eliminating the time spent gathering sufficient log data to enable reproduction of issues in test environments.  Bingo, the business case for the AppDynamics purchase is made!

There is an interesting side note to this, which applies much more widely too. Many customers have observed an “organic” improvement in service levels once AppDynamics is installed in production. For the first time, developers can see how their code is actually working in the wild. Developer pride kicks in and suddenly non-functional stories are added to development backlogs to fix latent issues that get observed, which would have previously have gone unnoticed.

Bringing external developments in-house
Of course, as we all know the only constant in life is change, so no outsource is a one-way journey. As a result, I have come across several organizations that are now working on projects which were previously outsourced. Of course, once these customers have completed the initial challenge of recruiting a new development team they then need to get their arms around the existing codebase. Usually handover workshops can help with this, but in many cases these systems have been out- and in- sourced several times, with many changes of personnel along the way. There is only so much you can distill onto a whiteboard in a brain dump session, however long and well-intentioned.

It is here where the high-level visibility that AppDynamics provides can be invaluable. Out of the box, AppDynamics instruments previously unseen systems, automatically detecting and following transactions and draws up flow-maps. The end-to-end visibility of the entire system greatly eases the process. In fact, this system overview (and the ability to view how it changes over time) has proved invaluable for many customers for a number of reasons beyond whole-scale in (or out) sourcing, such as onboarding new team members, verifying compliance with architectural governance of externally developed code changes and so forth.

Conclusion
In summary, AppDynamics does not have to be all about troubleshooting and MTTI.  Nor even necessarily about DevOps and brave new worlds. The easily configured deep insight that we provide into the dynamic behavior of your applications has many uses – and business cases – beyond the traditional MTTI/MTTR domain.  APM is, after all, just one use-case (albeit an important one) for our Application Intelligence Platform.

Take five minutes to get complete visibility and control into the performance of your production applications with AppDynamics Pro today.

The post Beyond DevOps … APM as a Collaboration Engine written by appeared first on Application Performance Monitoring Blog from AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@MicroservicesExpo Stories
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
This week, I joined SOASTA as Senior Vice President of Performance Analytics. Given my background in cloud computing and distributed systems operations — you may have read my blogs on CNET or GigaOm — this may surprise you, but I want to explain why this is the perfect time to take on this opportunity with this team. In fact, that’s probably the best way to break this down. To explain why I’d leave the world of infrastructure and code for the world of data and analytics, let’s explore the timing...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
One of the ways to increase scalability of services – and applications – is to go “stateless.” The reasons for this are many, but in general by eliminating the mapping between a single client and a single app or service instance you eliminate the need for resources to manage state in the app (overhead) and improve the distributability (I can make up words if I want) of requests across a pool of instances. The latter occurs because sessions don’t need to hang out and consume resources that could ...
You often hear the two titles of "DevOps" and "Immutable Infrastructure" used independently. In his session at DevOps Summit, John Willis, Technical Evangelist for Docker, covered the union between the two topics and why this is important. He provided an overview of Immutable Infrastructure then showed how an Immutable Continuous Delivery pipeline can be applied as a best practice for "DevOps." He ended the session with some interesting case study examples.
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Approved this February by the Internet Engineering Task Force (IETF), HTTP/2 is the first major update to HTTP since 1999, when HTTP/1.1 was standardized. Designed with performance in mind, one of the biggest goals of HTTP/2 implementation is to decrease latency while maintaining a high-level compatibility with HTTP/1.1. Though not all testing activities will be impacted by the new protocol, it's important for testers to be aware of any changes moving forward.
JavaScript is primarily a client-based dynamic scripting language most commonly used within web browsers as client-side scripts to interact with the user, browser, and communicate asynchronously to servers. If you have been part of any web-based development, odds are you have worked with JavaScript in one form or another. In this article, I'll focus on the aspects of JavaScript that are relevant within the Node.js environment.
Alibaba, the world’s largest ecommerce provider, has pumped over a $1 billion into its subsidiary, Aliya, a cloud services provider. This is perhaps one of the biggest moments in the global Cloud Wars that signals the entry of China into the main arena. Here is why this matters. The cloud industry worldwide is being propelled into fast growth by tremendous demand for cloud computing services. Cloud, which is highly scalable and offers low investment and high computational capabilities to end us...
Learn how to solve the problem of keeping files in sync between multiple Docker containers. In his session at 16th Cloud Expo, Aaron Brongersma, Senior Infrastructure Engineer at Modulus, discussed using rsync, GlusterFS, EBS and Bit Torrent Sync. He broke down the tools that are needed to help create a seamless user experience. In the end, can we have an environment where we can easily move Docker containers, servers, and volumes without impacting our applications? He shared his results so yo...
Auto-scaling environments, micro-service architectures and globally-distributed teams are just three common examples of why organizations today need automation and interoperability more than ever. But is interoperability something we simply start doing, or does it require a reexamination of our processes? And can we really improve our processes without first making interoperability a requirement for how we choose our tools?
Cloud Migration Management (CMM) refers to the best practices for planning and managing migration of IT systems from a legacy platform to a Cloud Provider through a combination professional services consulting and software tools. A Cloud migration project can be a relatively simple exercise, where applications are migrated ‘as is’, to gain benefits such as elastic capacity and utility pricing, but without making any changes to the application architecture, software development methods or busine...
The Internet of Things. Cloud. Big Data. Real-Time Analytics. To those who do not quite understand what these phrases mean (and let’s be honest, that’s likely to be a large portion of the world), words like “IoT” and “Big Data” are just buzzwords. The truth is, the Internet of Things encompasses much more than jargon and predictions of connected devices. According to Parker Trewin, Senior Director of Content and Communications of Aria Systems, “IoT is big news because it ups the ante: Reach out ...
At DevOps Summit NY there’s been a whole lot of talk about not just DevOps, but containers, IoT, and microservices. Sessions focused not just on the cultural shift needed to grow at scale with a DevOps approach, but also made sure to include the network ”plumbing” needed to ensure success as applications decompose into the microservice architectures enabling rapid growth and support for the Internet of (Every)Things.
Our guest on the podcast this week is Adrian Cockcroft, Technology Fellow at Battery Ventures. We discuss what makes Docker and Netflix highly successful, especially through their use of well-designed IT architecture and DevOps.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with ...
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. The DevOps approach is a way to increase business agility through collaboration, communication, and integration across different teams in the IT organization. In his session at DevOps Summit, Chris Van Tuin, Chief Technologist for the Western US at Red Hat, will discuss: The acceleration of application delivery for the business with DevOps