|By Jyoti Bansal||
|April 22, 2014 02:45 PM EDT||
In the beginning there was a simply acronym: MTTI (mean time to innocence). Weary after years of costly and time-consuming war room battles, IT organizations turned to AppDynamics to give an objective application-level view of production incidents. As a result, application issues are swiftly pinpointed and fixed, accelerating time to repair by up to 90%.
In fact, gravitation towards fact-based constructive issue management spawned a whole new movement – DevOps – with the goal of ingraining this maturity and cooperative spirit into IT organizations from the ground up. The movement was discussed by Jim in a previous blog post. Of course, AppDynamics (or at least, easily accessible fact-based information about application behaviour in production) is a necessary prerequisite to this.
Looking back, before DevOps or even MTTI were topical buzzwords, this basic ability to foster communication between teams proved to be an invaluable benefit to the more drab and well-worn business realities of offshoring and outsourcing.
This blog reviews three real-life examples of this:
- Managing external offshore development organizations
- Facilitating near shore development teams
- Bringing external developments in-house
Managing external offshore development organizations
Some months ago, I did some work with a then prospect who had started a self-service trial of AppDynamics.
When I spoke to them, they were delighted with the visibility that AppDynamics provided out of the box for their .NET application, a SaaS Learning Management System.
Digging into what had sparked their interest in AppDynamics, they told me they had commissioned an outside development firm to rewrite their flagship application, which was somewhat dated and not architecturally fit to support some newer services the business wanted to offer to customers.
The good news was the new version of the app was live, and supporting around 10% of their existing customer base. The bad news? This 10% used the same hardware footprint as the remaining 90% on the old system. Extrapolating this hardware requirement for the entire user base would not only require a new datacentre, but also entirely break the business model for the application from an operational cost perspective (not the first time that hardware savings alone could pay for AppDynamics!)
For months prior to trying AppDynamics, the external developers had been under huge pressure to optimize the application footprint (and some pretty lackluster performance too). Armed with only windows performance counters and intuition, weeks had been spent optimizing slow database queries, which only turned out to be 5% of the errant response times at a transaction level.
Having put AppDynamics in place, the prospect
- Easily found specific application bottlenecks, allowing them to focus developers on high-impact remediation
- Could verify the developers had made the required improvements with each new release
Clearly, huge benefits at a technical level.
At a higher level, this helped lead to a more constructive relationship between the development shop and their customer – moving things away from the edge of litigation, constant finger-pointing, and blame shifting.
Facilitating near shore development teams
Another group I have worked with recently are responsible for a settlement system within a large global investment bank based in London. The system is developed in-house, and typical with most financial services institutions, the actual development team itself is located ‘near-shore’ in Eastern Europe to cut costs. The development processes are Agile, with new releases every few weeks.
Inevitably, with new releases can come new production issues and – of course – the best people to deal with these during the “bedding in” period are the developers themselves.
Another thing that is very common in the financial services industry is regulation, and this poses a problem in this scenario. Nobody is permitted to directly access the production systems from outside the UK due to data privacy regulations.
This means hands-on troubleshooting must be left to the on-shore architect staff who are not only expensive, but are not as well-equipped as the developers themselves to dig in to the issues in new code.
Enter AppDynamics. Our agents deployed in production made all the performance data readily available to anyone with the appropriate credentials, but – critically – having access to this does not expose ANY business data from the production system. Now, the near-shore development team can look directly at the non-functional behavior of their code in production, eliminating the time spent gathering sufficient log data to enable reproduction of issues in test environments. Bingo, the business case for the AppDynamics purchase is made!
There is an interesting side note to this, which applies much more widely too. Many customers have observed an “organic” improvement in service levels once AppDynamics is installed in production. For the first time, developers can see how their code is actually working in the wild. Developer pride kicks in and suddenly non-functional stories are added to development backlogs to fix latent issues that get observed, which would have previously have gone unnoticed.
Bringing external developments in-house
Of course, as we all know the only constant in life is change, so no outsource is a one-way journey. As a result, I have come across several organizations that are now working on projects which were previously outsourced. Of course, once these customers have completed the initial challenge of recruiting a new development team they then need to get their arms around the existing codebase. Usually handover workshops can help with this, but in many cases these systems have been out- and in- sourced several times, with many changes of personnel along the way. There is only so much you can distill onto a whiteboard in a brain dump session, however long and well-intentioned.
It is here where the high-level visibility that AppDynamics provides can be invaluable. Out of the box, AppDynamics instruments previously unseen systems, automatically detecting and following transactions and draws up flow-maps. The end-to-end visibility of the entire system greatly eases the process. In fact, this system overview (and the ability to view how it changes over time) has proved invaluable for many customers for a number of reasons beyond whole-scale in (or out) sourcing, such as onboarding new team members, verifying compliance with architectural governance of externally developed code changes and so forth.
In summary, AppDynamics does not have to be all about troubleshooting and MTTI. Nor even necessarily about DevOps and brave new worlds. The easily configured deep insight that we provide into the dynamic behavior of your applications has many uses – and business cases – beyond the traditional MTTI/MTTR domain. APM is, after all, just one use-case (albeit an important one) for our Application Intelligence Platform.
Take five minutes to get complete visibility and control into the performance of your production applications with AppDynamics Pro today.
The post Beyond DevOps … APM as a Collaboration Engine written by Peter Holditch appeared first on Application Performance Monitoring Blog from AppDynamics.
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
Mar. 29, 2017 06:30 AM EDT Reads: 6,243
In his session at 20th Cloud Expo, Scott Davis, CTO of Embotics, will discuss how automation can provide the dynamic management required to cost-effectively deliver microservices and container solutions at scale. He will discuss how flexible automation is the key to effectively bridging and seamlessly coordinating both IT and developer needs for component orchestration across disparate clouds – an increasingly important requirement at today’s multi-cloud enterprise.
Mar. 29, 2017 06:00 AM EDT Reads: 2,806
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" ...
Mar. 29, 2017 06:00 AM EDT Reads: 9,030
The essence of cloud computing is that all consumable IT resources are delivered as services. In his session at 15th Cloud Expo, Yung Chou, Technology Evangelist at Microsoft, demonstrated the concepts and implementations of two important cloud computing deliveries: Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). He discussed from business and technical viewpoints what exactly they are, why we care, how they are different and in what ways, and the strategies for IT to transi...
Mar. 29, 2017 05:00 AM EDT Reads: 6,402
Thanks to Docker and the DevOps revolution, microservices have emerged as the new way to build and deploy applications — and there are plenty of great reasons to embrace the microservices trend. If you are going to adopt microservices, you also have to understand that microservice architectures have many moving parts. When it comes to incident management, this presents an important difference between microservices and monolithic architectures. More moving parts mean more complexity to monitor an...
Mar. 29, 2017 04:30 AM EDT Reads: 3,455
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Mar. 29, 2017 04:00 AM EDT Reads: 15,077
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Mar. 29, 2017 04:00 AM EDT Reads: 3,172
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Mar. 29, 2017 01:15 AM EDT Reads: 2,485
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
Mar. 28, 2017 09:30 PM EDT Reads: 3,753
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and atten...
Mar. 28, 2017 06:15 PM EDT Reads: 483
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Mar. 28, 2017 03:45 PM EDT Reads: 3,128
Everyone wants to use containers, but monitoring containers is hard. New ephemeral architecture introduces new challenges in how monitoring tools need to monitor and visualize containers, so your team can make sense of everything. In his session at @DevOpsSummit, David Gildeh, co-founder and CEO of Outlyer, will go through the challenges and show there is light at the end of the tunnel if you use the right tools and understand what you need to be monitoring to successfully use containers in your...
Mar. 28, 2017 01:30 PM EDT Reads: 1,898
What if you could build a web application that could support true web-scale traffic without having to ever provision or manage a single server? Sounds magical, and it is! In his session at 20th Cloud Expo, Chris Munns, Senior Developer Advocate for Serverless Applications at Amazon Web Services, will show how to build a serverless website that scales automatically using services like AWS Lambda, Amazon API Gateway, and Amazon S3. We will review several frameworks that can help you build serverle...
Mar. 28, 2017 01:15 PM EDT Reads: 2,217
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
Mar. 28, 2017 12:45 PM EDT Reads: 3,196
Lots of cloud technology predictions and analysis are still dealing with future spending and planning, but there are plenty of real-world cloud use cases and implementations happening now. One approach, taken by stalwart GE, is to use SaaS applications for non-differentiated uses. For them, that means moving functions like HR, finance, taxes and scheduling to SaaS, while spending their software development time and resources on the core apps that make GE better, such as inventory, planning and s...
Mar. 28, 2017 12:00 PM EDT Reads: 782
By now, every company in the world is on the lookout for the digital disruption that will threaten their existence. In study after study, executives believe that technology has either already disrupted their industry, is in the process of disrupting it or will disrupt it in the near future. As a result, every organization is taking steps to prepare for or mitigate unforeseen disruptions. Yet in almost every industry, the disruption trend continues unabated.
Mar. 28, 2017 12:00 PM EDT Reads: 815
Building custom add-ons does not need to be limited to the ideas you see on a marketplace. In his session at 20th Cloud Expo, Sukhbir Dhillon, CEO and founder of Addteq, will go over some adventures they faced in developing integrations using Atlassian SDK and other technologies/platforms and how it has enabled development teams to experiment with newer paradigms like Serverless and newer features of Atlassian SDKs. In this presentation, you will be taken on a journey of Add-On and Integration ...
Mar. 28, 2017 09:30 AM EDT Reads: 3,284
The IT industry is undergoing a significant evolution to keep up with cloud application demand. We see this happening as a mindset shift, from traditional IT teams to more well-rounded, cloud-focused job roles. The IT industry has become so cloud-minded that Gartner predicts that by 2020, this cloud shift will impact more than $1 trillion of global IT spending. This shift, however, has left some IT professionals feeling a little anxious about what lies ahead. The good news is that cloud computin...
Mar. 28, 2017 07:45 AM EDT Reads: 1,537
True Story. Over the past few years, Fannie Mae transformed the way in which they delivered software. Deploys increased from 1,200/month to 15,000/month. At the same time, productivity increased by 28% while reducing costs by 30%. But, how did they do it? During the All Day DevOps conference, over 13,500 practitioners from around the world to learn from their peers in the industry. Barry Snyder, Senior Manager of DevOps at Fannie Mae, was one of 57 practitioners who shared his real world journe...
Mar. 28, 2017 07:15 AM EDT Reads: 3,727
After more than five years of DevOps, definitions are evolving, boundaries are expanding, ‘unicorns’ are no longer rare, enterprises are on board, and pundits are moving on. Can we now look at an evolution of DevOps? Should we? Is the foundation of DevOps ‘done’, or is there still too much left to do? What is mature, and what is still missing? What does the next 5 years of DevOps look like? In this Power Panel at DevOps Summit, moderated by DevOps Summit Conference Chair Andi Mann, panelists l...
Mar. 28, 2017 05:00 AM EDT Reads: 9,983