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Work-from-Home Delivers Real Value to Employers

Expanding a company’s workforce outside the firm’s walls may seem daunting, but in reality offering work-at-home programs is easier than ever—and provides big benefits to employers.

According to Dave Warner, director of work-at-home, CloudForce Division, Sutherland Global Services, the Cloud has made work-at-home more effective and efficient for employers and employees. For example, sophisticated algorithms, modeling techniques, and analytics can be applied to the talent pool of the Cloud, making it possible for companies to make the recruiting and hiring process more accurate and precise. The Cloud also facilitates more targeted, relevant and comprehensive training.

“Certain professions really lend themselves to the work-at home model, especially those organizations that are focused on delivering strong customer service,” said Warner. “In fact, as many customer-service oriented companies strive to find great employees and recognize that those employees can be located anywhere, the work-from-home model is quickly reaching a tipping point.”

Sutherland Global Services’ CloudForce Division has identified three primary advantages to work-at-home for companies:

Greater geographic reach: Many customer contact and service companies are challenged to find new employees when the company has already hired extensively in a market. Work-at-home offers the ability to broaden the pool of candidates and find the right employees.

Cost savings: To gain greater access to employees, companies have built new facilities in new markets with larger labor pools—an approach that carries significant cost and time commitments. Work-at-home allows employers to save on the costs of moving into a new market.

Flexible scheduling: Many work-at-home employees prefer to work part-time, meaning employers benefit from the ability to ramp up or scale back the number of hours worked based on anticipated volumes.

“Too many companies that have tested the work-at-home model have failed because they have tried to implement it using their traditional, brick-and-mortar processes,” added Warner. “Companies that want to maximize the benefits of work-at-home should create a separate business unit focused entirely on the new ways of hiring and working that are driven by the Cloud.”

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Jamaica, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit www.sutherlandglobal.com

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