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Cloud Expo: Article

BMC Software Delivers ‘The New IT’ with Three Pioneering Products

Mobile, social, and cloud innovations fuel vision to manage digital services and drive productivity across the enterprise

BMC Software on Tuesday introduced an array of product innovations that take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface.

The new products - BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter '14 - showcase the company's commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialized IT service delivery, are the defining characteristics of the new IT. As businesses increasingly replace physical products and services with those delivered digitally - such as banks enabling customers to deposit a check with a smartphone versus going to a branch - expectations for improved experiences across the technology landscape have skyrocketed, as have the pressures put on IT to deliver them. BMC addresses these challenges in the customer-focused products announced on Tuesday.

MyIT 2.0 gives employees the power to quickly solve routine technical problems, eliminate frustrating forms, crowdsource answers and information, and visually navigate resources in any organization. AppZone offers fast and easy central access to approved business apps - whether cloud, mobile, custom or desktop. Remedyforce helps enterprises deliver a range of services, from a simple helpdesk to transformational digital business services using a fresh, Google-like, mobile-user experience.

The new products are purpose-built to manage a wide range of rich, next-generation digital services that give employees the tools they need to maximize performance and creativity. These features also serve to increase job satisfaction and productivity while reducing IT friction.* Technology managers, meanwhile, are freed to be proactive and preemptive, solving high priority problems for people and the organization while streamlining and automating back-end operations.

"MyIT 2.0 is like a touchscreen kiosk for end users - just swipe, touch, click and help is on the way," Robert Stinnett Data Center Automation Engineer, Carfax, said. "I can see this having a lot of potential for creating ‘micro assistance centers' within the organization. For example, teams rolling out a new project live, or a particular application within the organization, can quickly and easily setup their own micro assistance site through MyIT. It's a new era of IT that uses the collective knowledge of the organization to help find answers and deliver end-user services in near real-time."

"BMC's second generation solutions announced today will enable IT organizations to create and deploy new services and technologies that will delight end-users and unlock productivity and business competitiveness," said Kia Behnia, chief technology officer at BMC Software. "Top organizations have known for a long time that mobile social technologies represent the future of IT. But the solutions they've had to work with in order to make that leap were not designed for that task. BMC has changed this equation forever. Our new products enable IT leaders to fundamentally transform the self-service experience by offering end users a powerful yet intuitive solution rooted in expectations created by Facebook and Twitter."

"The advanced features of MyIT 2.0 are very impressive," Kim Olds, Senior User Support Specialist, Anne Arundel County Public Schools in Maryland, said. "There are many enhancements that would make us a far more efficient organization, particularly the facility mapping feature that locates computers targeted for refresh or replacement and the cabability to gain real-time access to current system conditions without calling the Help Desk. The possibilities are endless."

MyIT 2.0
MyIT 2.0
represents a true industry first and a giant leap forward in IT. This next-generation, self-service app features a completely redesigned user interface inspired by the latest social networking tools. It does away with forms and tickets by enabling employees to ask for help, get answers to questions and share information through real-time online messaging, social posts and more. Together with Remedyforce, this more natural workflow cuts support costs and boosts employee and IT satisfaction. It also includes strong notification and system status components that offer real-time awareness of issues and outages. Available with Remedyforce, MyIT 2.0 is currently in beta and will be widely available in April of 2014. For a demo or for more information on MyIT 2.0 click here.

AppZone 2.0
AppZone is a universal app store that gives employees easy access to cloud, mobile, custom and desktop applications. To drive adoption, employees can comment, rate and share apps they enjoy, allowing others to on-board applications based on peer selections. For IT, an enterprise app store provides the ability to procure, publish, secure and manage apps across the organization. Click here for more information on AppZone 2.0.

Remedyforce Winter 14 Release
Remedyforce
Winter ‘14 is the latest release of the company's fast-growing cloud-based system for managing digital services. With this new release, MyIT 2.0 and AppZone 2.0 are now fully integrated with Remedyforce, providing employees with a compelling front-end experience across on-premise, on-demand and cloud/SaaS versions. Click here for more information on Remedyforce Winter 14 Release.

BMC Software. IT innovation drives business transformation.
BMC Software helps leading companies around the world put technology at the forefront of business transformation to improve the management, delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have helped more than 15,000 customers use to drive extraordinary business performance - increasing their agility and exceeding anything they previously thought possible.

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Dale Kim is the Director of Industry Solutions at MapR. His background includes a variety of technical and management roles at information technology companies. While his experience includes work with relational databases, much of his career pertains to non-relational data in the areas of search, content management, and NoSQL, and includes senior roles in technical marketing, sales engineering, and support engineering. Dale holds an MBA from Santa Clara University, and a BA in Computer Science from the University of California, Berkeley.
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