Welcome!

Microservices Expo Authors: Elizabeth White, Pat Romanski, Carmen Gonzalez, Liz McMillan, Sematext Blog

Related Topics: @CloudExpo, Microservices Expo, Agile Computing, SDN Journal, @ThingsExpo, @DevOpsSummit

@CloudExpo: Article

BMC Software Delivers ‘The New IT’ with Three Pioneering Products

Mobile, social, and cloud innovations fuel vision to manage digital services and drive productivity across the enterprise

BMC Software on Tuesday introduced an array of product innovations that take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface.

The new products - BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter '14 - showcase the company's commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialized IT service delivery, are the defining characteristics of the new IT. As businesses increasingly replace physical products and services with those delivered digitally - such as banks enabling customers to deposit a check with a smartphone versus going to a branch - expectations for improved experiences across the technology landscape have skyrocketed, as have the pressures put on IT to deliver them. BMC addresses these challenges in the customer-focused products announced on Tuesday.

MyIT 2.0 gives employees the power to quickly solve routine technical problems, eliminate frustrating forms, crowdsource answers and information, and visually navigate resources in any organization. AppZone offers fast and easy central access to approved business apps - whether cloud, mobile, custom or desktop. Remedyforce helps enterprises deliver a range of services, from a simple helpdesk to transformational digital business services using a fresh, Google-like, mobile-user experience.

The new products are purpose-built to manage a wide range of rich, next-generation digital services that give employees the tools they need to maximize performance and creativity. These features also serve to increase job satisfaction and productivity while reducing IT friction.* Technology managers, meanwhile, are freed to be proactive and preemptive, solving high priority problems for people and the organization while streamlining and automating back-end operations.

"MyIT 2.0 is like a touchscreen kiosk for end users - just swipe, touch, click and help is on the way," Robert Stinnett Data Center Automation Engineer, Carfax, said. "I can see this having a lot of potential for creating ‘micro assistance centers' within the organization. For example, teams rolling out a new project live, or a particular application within the organization, can quickly and easily setup their own micro assistance site through MyIT. It's a new era of IT that uses the collective knowledge of the organization to help find answers and deliver end-user services in near real-time."

"BMC's second generation solutions announced today will enable IT organizations to create and deploy new services and technologies that will delight end-users and unlock productivity and business competitiveness," said Kia Behnia, chief technology officer at BMC Software. "Top organizations have known for a long time that mobile social technologies represent the future of IT. But the solutions they've had to work with in order to make that leap were not designed for that task. BMC has changed this equation forever. Our new products enable IT leaders to fundamentally transform the self-service experience by offering end users a powerful yet intuitive solution rooted in expectations created by Facebook and Twitter."

"The advanced features of MyIT 2.0 are very impressive," Kim Olds, Senior User Support Specialist, Anne Arundel County Public Schools in Maryland, said. "There are many enhancements that would make us a far more efficient organization, particularly the facility mapping feature that locates computers targeted for refresh or replacement and the cabability to gain real-time access to current system conditions without calling the Help Desk. The possibilities are endless."

MyIT 2.0
MyIT 2.0
represents a true industry first and a giant leap forward in IT. This next-generation, self-service app features a completely redesigned user interface inspired by the latest social networking tools. It does away with forms and tickets by enabling employees to ask for help, get answers to questions and share information through real-time online messaging, social posts and more. Together with Remedyforce, this more natural workflow cuts support costs and boosts employee and IT satisfaction. It also includes strong notification and system status components that offer real-time awareness of issues and outages. Available with Remedyforce, MyIT 2.0 is currently in beta and will be widely available in April of 2014. For a demo or for more information on MyIT 2.0 click here.

AppZone 2.0
AppZone is a universal app store that gives employees easy access to cloud, mobile, custom and desktop applications. To drive adoption, employees can comment, rate and share apps they enjoy, allowing others to on-board applications based on peer selections. For IT, an enterprise app store provides the ability to procure, publish, secure and manage apps across the organization. Click here for more information on AppZone 2.0.

Remedyforce Winter 14 Release
Remedyforce
Winter ‘14 is the latest release of the company's fast-growing cloud-based system for managing digital services. With this new release, MyIT 2.0 and AppZone 2.0 are now fully integrated with Remedyforce, providing employees with a compelling front-end experience across on-premise, on-demand and cloud/SaaS versions. Click here for more information on Remedyforce Winter 14 Release.

BMC Software. IT innovation drives business transformation.
BMC Software helps leading companies around the world put technology at the forefront of business transformation to improve the management, delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have helped more than 15,000 customers use to drive extraordinary business performance - increasing their agility and exceeding anything they previously thought possible.

More Stories By Elizabeth White

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@MicroservicesExpo Stories
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, contrasted how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He showed how the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He also demoed building immutable pipelines in the cloud ...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Monitoring of Docker environments is challenging. Why? Because each container typically runs a single process, has its own environment, utilizes virtual networks, or has various methods of managing storage. Traditional monitoring solutions take metrics from each server and applications they run. These servers and applications running on them are typically very static, with very long uptimes. Docker deployments are different: a set of containers may run many applications, all sharing the resource...
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his session at @DevOpsSummit 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, showed how customers are able to achieve a level of transparency that enables everyone fro...
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
Application transformation and DevOps practices are two sides of the same coin. Enterprises that want to capture value faster, need to deliver value faster – time value of money principle. To do that enterprises need to build cloud-native apps as microservices by empowering teams to build, ship, and run in production. In his session at @DevOpsSummit at 19th Cloud Expo, Neil Gehani, senior product manager at HPE, discussed what every business should plan for how to structure their teams to delive...
As we enter the final week before the 19th International Cloud Expo | @ThingsExpo in Santa Clara, CA, it's time for me to reflect on six big topics that will be important during the show. Hybrid Cloud This general-purpose term seems to provide a comfort zone for many enterprise IT managers. It sounds reassuring to be able to work with one of the major public-cloud providers like AWS or Microsoft Azure while still maintaining an on-site presence.
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful f...
Logs are continuous digital records of events generated by all components of your software stack – and they’re everywhere – your networks, servers, applications, containers and cloud infrastructure just to name a few. The data logs provide are like an X-ray for your IT infrastructure. Without logs, this lack of visibility creates operational challenges for managing modern applications that drive today’s digital businesses.