|By Elizabeth White||
|February 19, 2014 09:00 AM EST||
BMC Software on Tuesday introduced an array of product innovations that take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface.
The new products - BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter '14 - showcase the company's commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialized IT service delivery, are the defining characteristics of the new IT. As businesses increasingly replace physical products and services with those delivered digitally - such as banks enabling customers to deposit a check with a smartphone versus going to a branch - expectations for improved experiences across the technology landscape have skyrocketed, as have the pressures put on IT to deliver them. BMC addresses these challenges in the customer-focused products announced on Tuesday.
MyIT 2.0 gives employees the power to quickly solve routine technical problems, eliminate frustrating forms, crowdsource answers and information, and visually navigate resources in any organization. AppZone offers fast and easy central access to approved business apps - whether cloud, mobile, custom or desktop. Remedyforce helps enterprises deliver a range of services, from a simple helpdesk to transformational digital business services using a fresh, Google-like, mobile-user experience.
The new products are purpose-built to manage a wide range of rich, next-generation digital services that give employees the tools they need to maximize performance and creativity. These features also serve to increase job satisfaction and productivity while reducing IT friction.* Technology managers, meanwhile, are freed to be proactive and preemptive, solving high priority problems for people and the organization while streamlining and automating back-end operations.
"MyIT 2.0 is like a touchscreen kiosk for end users - just swipe, touch, click and help is on the way," Robert Stinnett Data Center Automation Engineer, Carfax, said. "I can see this having a lot of potential for creating ‘micro assistance centers' within the organization. For example, teams rolling out a new project live, or a particular application within the organization, can quickly and easily setup their own micro assistance site through MyIT. It's a new era of IT that uses the collective knowledge of the organization to help find answers and deliver end-user services in near real-time."
"BMC's second generation solutions announced today will enable IT organizations to create and deploy new services and technologies that will delight end-users and unlock productivity and business competitiveness," said Kia Behnia, chief technology officer at BMC Software. "Top organizations have known for a long time that mobile social technologies represent the future of IT. But the solutions they've had to work with in order to make that leap were not designed for that task. BMC has changed this equation forever. Our new products enable IT leaders to fundamentally transform the self-service experience by offering end users a powerful yet intuitive solution rooted in expectations created by Facebook and Twitter."
"The advanced features of MyIT 2.0 are very impressive," Kim Olds, Senior User Support Specialist, Anne Arundel County Public Schools in Maryland, said. "There are many enhancements that would make us a far more efficient organization, particularly the facility mapping feature that locates computers targeted for refresh or replacement and the cabability to gain real-time access to current system conditions without calling the Help Desk. The possibilities are endless."
MyIT 2.0 represents a true industry first and a giant leap forward in IT. This next-generation, self-service app features a completely redesigned user interface inspired by the latest social networking tools. It does away with forms and tickets by enabling employees to ask for help, get answers to questions and share information through real-time online messaging, social posts and more. Together with Remedyforce, this more natural workflow cuts support costs and boosts employee and IT satisfaction. It also includes strong notification and system status components that offer real-time awareness of issues and outages. Available with Remedyforce, MyIT 2.0 is currently in beta and will be widely available in April of 2014. For a demo or for more information on MyIT 2.0 click here.
AppZone is a universal app store that gives employees easy access to cloud, mobile, custom and desktop applications. To drive adoption, employees can comment, rate and share apps they enjoy, allowing others to on-board applications based on peer selections. For IT, an enterprise app store provides the ability to procure, publish, secure and manage apps across the organization. Click here for more information on AppZone 2.0.
Remedyforce Winter 14 Release
Remedyforce Winter ‘14 is the latest release of the company's fast-growing cloud-based system for managing digital services. With this new release, MyIT 2.0 and AppZone 2.0 are now fully integrated with Remedyforce, providing employees with a compelling front-end experience across on-premise, on-demand and cloud/SaaS versions. Click here for more information on Remedyforce Winter 14 Release.
BMC Software. IT innovation drives business transformation.
BMC Software helps leading companies around the world put technology at the forefront of business transformation to improve the management, delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have helped more than 15,000 customers use to drive extraordinary business performance - increasing their agility and exceeding anything they previously thought possible.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
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There's a lot of things we do to improve the performance of web and mobile applications. We use caching. We use compression. We offload security (SSL and TLS) to a proxy with greater compute capacity. We apply image optimization and minification to content. We do all that because performance is king. Failure to perform can be, for many businesses, equivalent to an outage with increased abandonment rates and angry customers taking to the Internet to express their extreme displeasure.
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Right off the bat, Newman advises that we should "think of microservices as a specific approach for SOA in the same way that XP or Scrum are specific approaches for Agile Software development". These analogies are very interesting because my expectation was that microservices is a pattern. So I might infer that microservices is a set of process techniques as opposed to an architectural approach. Yet in the book, Newman clearly includes some elements of concept model and architecture as well as p...
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Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.
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Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
Jul. 29, 2016 11:30 AM EDT Reads: 1,289
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Jul. 29, 2016 11:15 AM EDT Reads: 1,348
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
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No matter how well-built your applications are, countless issues can cause performance problems, putting the platforms they are running on under scrutiny. If you've moved to Node.js to power your applications, you may be at risk of these issues calling your choice into question. How do you identify vulnerabilities and mitigate risk to take the focus off troubleshooting the technology and back where it belongs, on innovation? There is no doubt that Node.js is one of today's leading platforms of ...
Jul. 29, 2016 08:30 AM EDT Reads: 655
Let's just nip the conflation of these terms in the bud, shall we?
"MIcro" is big these days. Both microservices and microsegmentation are having and will continue to have an impact on data center architecture, but not necessarily for the same reasons. There's a growing trend in which folks - particularly those with a network background - conflate the two and use them to mean the same thing.
They are not.
One is about the application. The other, the network. T...
Jul. 29, 2016 04:45 AM EDT Reads: 3,722
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Jul. 29, 2016 04:45 AM EDT Reads: 2,373
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Jul. 29, 2016 04:15 AM EDT Reads: 4,284
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Jul. 29, 2016 04:15 AM EDT Reads: 2,694
Before becoming a developer, I was in the high school band. I played several brass instruments - including French horn and cornet - as well as keyboards in the jazz stage band. A musician and a nerd, what can I say? I even dabbled in writing music for the band. Okay, mostly I wrote arrangements of pop music, so the band could keep the crowd entertained during Friday night football games. What struck me then was that, to write parts for all the instruments - brass, woodwind, percussion, even k...
Jul. 29, 2016 01:30 AM EDT Reads: 2,354
In his session at @DevOpsSummit at 19th Cloud Expo, Yoseph Reuveni, Director of Software Engineering at Jet.com, will discuss Jet.com's journey into containerizing Microsoft-based technologies like C# and F# into Docker. He will talk about lessons learned and challenges faced, the Mono framework tryout and how they deployed everything into Azure cloud. Yoseph Reuveni is a technology leader with unique experience developing and running high throughput (over 1M tps) distributed systems with extre...
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Sharding has become a popular means of achieving scalability in application architectures in which read/write data separation is not only possible, but desirable to achieve new heights of concurrency. The premise is that by splitting up read and write duties, it is possible to get better overall performance at the cost of a slight delay in consistency. That is, it takes a bit of time to replicate changes initiated by a "write" to the read-only master database. It's eventually consistent, and it'...
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If you are within a stones throw of the DevOps marketplace you have undoubtably noticed the growing trend in Microservices. Whether you have been staying up to date with the latest articles and blogs or you just read the definition for the first time, these 5 Microservices Resources You Need In Your Life will guide you through the ins and outs of Microservices in today’s world.
Jul. 28, 2016 04:15 AM EDT Reads: 4,171
This digest provides an overview of good resources that are well worth reading. We’ll be updating this page as new content becomes available, so I suggest you bookmark it. Also, expect more digests to come on different topics that make all of our IT-hearts go boom!
Jul. 28, 2016 12:30 AM EDT Reads: 3,763
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Jul. 28, 2016 12:15 AM EDT Reads: 2,305