|By Tim Hinds||
|February 17, 2014 09:45 AM EST||
October 1, 2013, was the most anticipated date for the Obama administration since his re-election. It was to be the day every American would have access to health care on one centralized website. However, according to at least one report only six people enrolled in Obamacare on the first day. Then shortly after, the entire website crashed along with its infrastructure.
The massive crash happened because within the first 10 days of launch HealthCare.gov had over 14.6 million unique views. Something the Obama administration was not prepared for, nor the testers.
The website should have been able to handle tens of thousands of people at once, but in a trial test before the launch a mere 500 users caused the website to crash. In testimony before U.S. Congress, the contractors responsible for HealthCare.gov said they didn't have enough time to fully test the website. The inability to properly load test the website well before the launch date of October 1st led to one of the worst federal website debacles of all time.
What Went Wrong
The HealthCare.gov website was designed to provide Americans with a simple solution as a one-stop-shop for health care insurance, but as we all know it wasn't that simple.
The site was built by 55 contractors and is considered one of the most complex software projects ever undertaken for the federal government, which might be where their problems all started.
According to Louis Woodhill, a contributor to Forbes magazine, the Obamacare website is comparable to the Soviet Union. "In their effort to build an IT system to implement Obamacare, the U.S Department of Health and Human Services was trying to do the same thing as the USSR's Gosplan agency: elicit coordinated, purposeful action from a collection of entities that don't know each other, don't trust each other, have conflicting objectives, and face diverging incentives."
Mixing contractors wasn't their only issue, the Obama administration continued to make a series of rookie mistakes that led to the demise of the website.
Incorrectly Assessing User Behavior. First, the administrators in charge of the website decided in late September to exclude the feature that would let people shop for health plans before registering for an online account. This lead to a bottleneck in the process because more people than expected had to go through the registration process before they could even browse through plans.
Broken Systems Integration. Second, the registration process was flawed. The consumer was supposed to enter basic account information, a security question and so on, but the communication between the systems responsible for storing this information wasn't working properly. This resulted in thousands of users who were unable to successfully create an account.
Rebuilding Components from Scratch When Proven Systems Were Available. Last, the Data Services Hub, which is a proven identity service available to the government for consumer applications, was surprisingly not used to its full extent. Instead, the website builders created new software systems meant to do exactly the same thing. In an article by Mashable the author emphasizes the fact that if the HealthCare.gov site had in fact fully leveraged the Data Hub, then it wouldn't have been such a mess.
With all of these missteps and rookie mistakes under consideration, what is known is the fact that HealthCare.gov was overwhelmed with the amount of visitors to one site.
Why the Government Should Have Made Load Testing a Priority
It seems like those responsible for deploying the site didn't really appreciate the importance of load testing, which is especially surprising when you consider that the website had in fact failed a pre-launch load test miserably. Of course, politics came into play as the deadline for the website was non-negotiable. But with all the red flags warning of failure, load testing should have played a much more critical role and here's why:
Prioritization of Problems and Fixes
A big issue with HealthCare.gov was that the contractors claimed they didn't have enough time and felt extreme pressure to roll out the website before it was properly tested. If load testing occurred earlier in the website development phase, testers would have been able to identify the parts of the website that were not working properly.
The major pain point in the entire HealthCare.gov website was the registration process that millions of Americans attempted to fill out. Had they load tested the website months out from the launch, the team would have been able to identify the root causes of performance issues and determine whether they were in application code or the app servers and infrastructure components.
Earlier Identification of Issues
This chart illustrates how much it costs the paying client to fix a bug according to the stage of development. At the operation stage, a bug can cost clients more than 150 times as much as a bug caught in the requirement stage.
Had the testers broken down their tests into smaller test cases, over time the administration might have taken the time to listen and understand that these little bugs needed to be fixed prior to the public launch.
Decisions Made from Intelligence on the Ground
We know the tension between testers and business owners can be pretty intense. The funders of the website want it up and running right away, but testers want to properly identify errors and have enough time to fix the issues that arise.
The administration decided to completely ignore the classic project management triangle.
The only way to increase the scope of a project without changing the due date would be to add more resources. Since the administration was rigid on all three sides of the triangle, the quality of the website suffered.
It's no wonder this website failed. The dynamics between the testers and heads of HealthCare.gov were strained, and it appeared the Obama administration chose to ignore testers who knew the website was not ready.
The HealthCare.gov website isn't through the woods just yet. According to The Washington Post, the website has been flagged by over 22,000 people trying to correct errors the system made when they were signing up for a new federally-mandated health care plan.
Apparently, federal workers aren't able to access consumer data manually. "An unknown number of customers who are trying to get help through less formal means - by calling the health care marketplace directly - are told that HealthCare.gov's computer system isn't yet allowing federal workers to go into enrollment records and change them."
What needs to be understood here is that it's important to test early and often. If tests would have been conducted throughout the entire website development, the Obama administration would have avoided such an embarrassing and reputation-tarnishing event.
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
Jan. 24, 2017 06:15 PM EST Reads: 3,824
“RackN is a software company and we take how a hybrid infrastructure scenario, which consists of clouds, virtualization, traditional data center technologies - how to make them all work together seamlessly from an operational perspective,” stated Dan Choquette, Founder of RackN, in this SYS-CON.tv interview at @DevOpsSummit at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 24, 2017 04:30 PM EST Reads: 3,661
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Jan. 24, 2017 04:15 PM EST Reads: 2,732
As the race for the presidency heats up, IT leaders would do well to recall the famous catchphrase from Bill Clinton’s successful 1992 campaign against George H. W. Bush: “It’s the economy, stupid.” That catchphrase is important, because IT economics are important. Especially when it comes to cloud. Application performance management (APM) for the cloud may turn out to be as much about those economics as it is about customer experience.
Jan. 24, 2017 03:45 PM EST Reads: 4,791
Here’s a novel, but controversial statement, “it’s time for the CEO, COO, CIO to start to take joint responsibility for application platform decisions.” For too many years now technical meritocracy has led the decision-making for the business with regard to platform selection. This includes, but is not limited to, servers, operating systems, virtualization, cloud and application platforms. In many of these cases the decision has not worked in favor of the business with regard to agility and cost...
Jan. 24, 2017 02:45 PM EST Reads: 843
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Jan. 24, 2017 02:30 PM EST Reads: 5,393
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Jan. 24, 2017 01:45 PM EST Reads: 3,021
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and E...
Jan. 24, 2017 12:45 PM EST Reads: 5,931
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of being...
Jan. 24, 2017 12:30 PM EST Reads: 2,711
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
Jan. 24, 2017 12:30 PM EST Reads: 3,741
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Jan. 24, 2017 12:15 PM EST Reads: 6,535
2016 has been an amazing year for Docker and the container industry. We had 3 major releases of Docker engine this year , and tremendous increase in usage. The community has been following along and contributing amazing Docker resources to help you learn and get hands-on experience. Here’s some of the top read and viewed content for the year. Of course releases are always really popular, particularly when they fit requests we had from the community.
Jan. 24, 2017 11:30 AM EST Reads: 1,415
Right off the bat, Newman advises that we should "think of microservices as a specific approach for SOA in the same way that XP or Scrum are specific approaches for Agile Software development". These analogies are very interesting because my expectation was that microservices is a pattern. So I might infer that microservices is a set of process techniques as opposed to an architectural approach. Yet in the book, Newman clearly includes some elements of concept model and architecture as well as p...
Jan. 24, 2017 10:00 AM EST Reads: 14,777
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
Jan. 24, 2017 08:45 AM EST Reads: 5,105
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
Jan. 24, 2017 08:15 AM EST Reads: 2,529
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Jan. 24, 2017 06:45 AM EST Reads: 5,799
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, contrasted how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He showed how the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He also demoed building immutable pipelines in the cloud ...
Jan. 24, 2017 06:45 AM EST Reads: 3,655
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
Jan. 24, 2017 06:30 AM EST Reads: 3,679
"It is not necessary to change. Survival is not mandatory." – W. Edwards Deming. How often do we see this quote used in DevOps blogs without a hint of irony? It’s as if we need to instantly complete generations of evolution to stave off extinction, like trying to grow an extra lung overnight. DevOps or Die!!! So this is it – the dreaded DevOps transformation looms large. The department will be ‘shaken up’, practices will be ‘turned on their head’, and staff will be ‘taken out of their comfort zo...
Jan. 24, 2017 05:00 AM EST Reads: 2,987
Docker containers have brought great opportunities to shorten the deployment process through continuous integration and the delivery of applications and microservices. This applies equally to enterprise data centers as well as the cloud. In his session at 20th Cloud Expo, Jari Kolehmainen, founder and CTO of Kontena, will discuss solutions and benefits of a deeply integrated deployment pipeline using technologies such as container management platforms, Docker containers, and the drone.io Cl tool...
Jan. 24, 2017 01:15 AM EST Reads: 1,118