Click here to close now.

Welcome!

Microservices Journal Authors: Liz McMillan, Pat Romanski, Roger Strukhoff, Carmen Gonzalez, Elizabeth White

Related Topics: Big Data Journal, Java, Microservices Journal, .NET

Big Data Journal: Article

Detecting Anomalies that Matter!

Like needles in a haystack

As Netuitive's Chief Data Scientist, I am fortunate to work closely with some of the worlds' largest banks, telcos, and eCommerce companies. Increasingly the executives that I speak with at these companies are no longer focused on just detecting application performance anomalies - they want to understand the impact this has on the business.  For example - "is the current slowdown in the payment service impacting sales?"

You can think of it as detecting IT operations anomalies that really matter - but this is easier said than done.

Like Needles in a Haystack
When it comes to IT analytics, there is a general notion that the more monitoring data you are able to consume, analyze, and correlate, the more accurate your results will be. Just pile all that infrastructure, application performance, and business metric data together and good things are bound to happen, right?

Larger organizations typically have access to voluminous data being generated from dozens of monitoring tools that are tracking thousands of infrastructure and application components.  At the same time, these companies often track hundreds of business metrics using a totally different set of tools.

The problem is that, collectively, these monitoring tools do not communicate with each other.  Not only is it hard to get holistic visibility into the performance and health of a particular business service, it's even harder to discover complex anomalies that have business impact.

Anomalies are Like Snowflakes
Compounding the challenge is the fact that no two anomalies are alike.  Anomalies that matter have multiple facets.  They reflect a composite behavior of many layers of interacting and inter-dependent components.  Additionally, they can be cleverly disguised or hidden in a haze of visible but insignificant noise.  No matter how many graphs and charts you display on the largest LCD monitor you can find - the type of scalable real-time analysis required to find and expose what's important is humanly impossible.

Enter IT Operations Analytics
Analytics such as statistical machine learning allow us to understand the "normal" behavior of each resource we are tracking - be it a single IT component, web service, application, or business process. Additional algorithms help us find patterns and correlations between the thousands of IT and business metrics that matter in a critical service.

The Shift Towards IT Operations Analytics is Already Happening
This is not about the future.  It's about what companies are doing today.

Several years ago thought-leading enterprises (primarily large banks with critical revenue driving services) began experimenting with a new breed of IT analytics platform. These companies' electronic and web facing businesses had so much revenue (and reputation) at stake that they needed to find the anomalies that matter -- the ones that were truly indicative of current or impending problems.

Starting with an almost "blank slate", these forward-thinking companies began developing open IT analytics platforms that easily integrated any type of data source in real time to provide a comprehensive view of patterns and relationships between IT infrastructure and business service performance. This was only possible with technologies that leveraged sophisticated data integration, knowledge modeling, and analytics to discover and capture the unique behavior of complex business services.  Anything less would fail, because, like snowflakes, no two anomalies are alike.

The Continuous Need for Algorithm Research
The online banking system at one bank is different than the online system at the next bank.  And the transaction slowdown that occurred last week may have a totally different root cause than the one two months ago.  Even more interesting are external factors such as seasonality and its effects on demand.  For example, payment companies see increased workload around holidays such as Thanksgiving and Mother's Day whereas gaming/betting companies' demand is driven more by factors such as the NFL Playoffs or the World Series.

For this reason, analytics research is an ongoing endeavor at Netuitive - part driven by customer needs and in part by advances in technology.   Once Netuitive technology is installed in an enterprise and integrating data collected across multiple layers in the service stack, behavior learning begins immediately.  As time passes, the statistical algorithms have more observations to feed their results and this leads to increasing confidence in both anomalies detected and proactive forecasts.  Additionally, customer domain knowledge can be layered in to Netuitive's real-time analysis in the form of knowledge bases and supervised learning algorithms.  The Research Group at Netuitive works closely with our Professional Services Group as well as directly with customers to regularly review actual delivered alarm quality to tune the algorithms that we have as well as identify new algorithms that would deliver greater value in an actionable timeframe.

Since Netuitive's software architecture allows for "pluggable" algorithms, we can incrementally introduce new analytics capabilities easily, at first in an experimental or laboratory setting and ultimately, once verified, into production.

The IT operations management market has matured over the past two decades to the point that most critical components are well instrumented.  The data is there and mainstream IT organizations (not just visionary early adopters) realize that analytics deliver measurable and tangible value.   My vision and challenge is to get our platform to the point where customers can easily customize the algorithms on their own, as their needs and IT infrastructure evolve over time.  This is where platforms need to get to because of the endless variety of ways that enterprises must discover and remediate "anomalies that matter".

Stay tuned.  In an upcoming blog I will drill down on some specific industry examples of algorithms we developed as part of some large enterprise IT analytic platform solutions.

More Stories By Elizabeth A. Nichols, Ph.D

As Chief Data Scientist for Netuitive, Elizabeth A. Nichols, Ph.D. leads development of algorithms, models, and analytics. This includes both enriching the company’s current portfolio as well as developing new analytics to support current and emerging technologies and IT-dependent business services across multiple industry sectors.

Previously, Dr. Nichols co-founded PlexLogic, a provider of open analytics services for quantitative data analysis, risk modeling and data visualization. In her role as CTO and Chief Data Scientist, she developed a cloud platform for collecting, cleansing and correlating data from heterogeneous sources, computing metrics, applying algorithms and models, and visualizing results. Prior to Plexlogic, Dr. Nichols co-founded and served as CTO for ClearPoint Metrics, a security metrics software platform that was eventually sold to nCircle. Prior to ClearPoint Metrics, Dr. Nichols served in technical advisory and leadership positions at CA, Legent Corp, BladeLogic, and Digital Analysis Corp. At CA, she was VP of Research and Development and Lead Architect for agent instrumentation and analytics for CA Unicenter. After receiving a Ph.D. in Mathematics from Duke University, she began her career as an operations research analyst developing war gaming models for the US Army.

@MicroservicesExpo Stories
T-Mobile has been transforming the wireless industry with its “Uncarrier” initiatives. Today as T-Mobile’s IT organization works to transform itself in a like manner, technical foundations built over the last couple of years are now key to their drive for more Agile delivery practices. In his session at DevOps Summit, Martin Krienke, Sr Development Manager at T-Mobile, will discuss where they started their Continuous Delivery journey, where they are today, and where they are going in an effort ...
The cloud is everywhere and growing, and with it SaaS has become an accepted means for software delivery. SaaS is more than just a technology, it is a thriving business model estimated to be worth around $53 billion dollars by 2015, according to IDC. The question is - how do you build and scale a profitable SaaS business model? In his session at 15th Cloud Expo, Jason Cumberland, Vice President, SaaS Solutions at Dimension Data, discussed the common mistakes businesses make when transitioning t...
Storage administrators find themselves walking a line between meeting employees’ demands to use public cloud storage services, and their organizations’ need to store information on-premises for security, performance, cost and compliance reasons. However, as file sharing protocols like CIFS and NFS continue to lose their relevance, simply relying only on a NAS-based environment creates inefficiencies that hurt productivity and the bottom line. IT wants to implement cloud storage it can purchase a...
“Oh, dev is dev and ops is ops, and never the twain shall meet.” With apoloies to Rudyard Kipling and all of his fans, this describes the early state of the two sides of DevOps. Yet the DevOps approach is demanded by cloud computing, as the speed, flexibility, and scalability in today's so-called “Third Platform” must not be hindered by the traditional limitations of software development and deployment. A recent report by Gartner, for example, says that 25% of Global 2000 companies will b...
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises a...
The Workspace-as-a-Service (WaaS) market will grow to $6.4B by 2018. In his session at 16th Cloud Expo, Seth Bostock, CEO of IndependenceIT, will begin by walking the audience through the evolution of Workspace as-a-Service, where it is now vs. where it going. To look beyond the desktop we must understand exactly what WaaS is, who the users are, and where it is going in the future. IT departments, ISVs and service providers must look to workflow and automation capabilities to adapt to growing ...
The truth is, today’s databases are anything but agile – they are effectively static repositories that are cumbersome to work with, difficult to change, and cannot keep pace with application demands. Performance suffers as a result, and it takes far longer than it should to deliver new features and capabilities needed to make your organization competitive. As your application and business needs change, data repositories and structures get outmoded rapidly, resulting in increased work for applica...
In this scenarios approach Joe Thykattil, Technology Architect & Sales at TimeWarner / Navisite, presented examples that will allow business-savvy professionals to make informed decisions based on a sound business model. This model covered the technology options in detail as well as a financial analysis. The TCO (Total Cost of Ownership) and ROI (Return on Investment) demonstrated how to start, develop and formulate a business case that will allow both small and large scale projects to achieve...
The speed of product development has increased massively in the past 10 years. At the same time our formal secure development and SDL methodologies have fallen behind. This forces product developers to choose between rapid release times and security. In his session at DevOps Summit, Michael Murray, Director of Cyber Security Consulting and Assessment at GE Healthcare, examined the problems and presented some solutions for moving security into the DevOps lifecycle to ensure that we get fast AND ...
After a couple of false starts, cloud-based desktop solutions are picking up steam, driven by trends such as BYOD and pervasive high-speed connectivity. In his session at 15th Cloud Expo, Seth Bostock, CEO of IndependenceIT, cut through the hype and the acronyms, and discussed the emergence of full-featured cloud workspaces that do for the desktop what cloud infrastructure did for the server. He also discussed VDI vs DaaS, implementation strategies and evaluation criteria.
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of bein...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
of cloud, colocation, managed services and disaster recovery solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. TierPoint, LLC, is a leading national provider of information technology and data center services, including cloud, colocation, disaster recovery and managed IT services, with corporate headquarters in St. Louis, MO. TierPoint was formed through the strategic combination of some of t...
SYS-CON Events announced today Sematext Group, Inc., a Brooklyn-based Performance Monitoring and Log Management solution provider, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting and anomaly detection (SPM), log management and analytics (Logsene), search analytics (S...
SYS-CON Media announced today that Blue Box as launched a popular blog feed on Cloud Computing Journal. Cloud Computing Journal aims to help open the eyes of Enterprise IT professionals to the economics and strategies that utility/cloud computing provides. Blue Box Cloud gives you unequaled agility, without the burden of designing, deploying and managing your own infrastructure. It’s the right choice when public cloud just won’t do. Blue Box Cloud is a managed Private Cloud as a Service (...
Docker is an open platform for developers and sysadmins of distributed applications that enables them to build, ship, and run any app anywhere. Docker allows applications to run on any platform irrespective of what tools were used to build it making it easy to distribute, test, and run software. I found this 5 Minute Docker video, which is very helpful when you want to get a quick and digestible overview. If you want to learn more, you can go to Docker’s web page and start with this Docker intro...
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the...
Over the years, a variety of methodologies have emerged in order to overcome the challenges related to project constraints. The successful use of each methodology seems highly context-dependent. However, communication seems to be the common denominator of the many challenges that project management methodologies intend to resolve. In this respect, Information and Communication Technologies (ICTs) can be viewed as powerful tools for managing projects. Few research papers have focused on the way...