Click here to close now.

Welcome!

Microservices Journal Authors: Liz McMillan, Elizabeth White, Baruch Sadogursky, XebiaLabs Blog, Tech Spot

Related Topics: SDN Journal, Microservices Journal, .NET, Web 2.0, Big Data Journal, @DevOpsSummit

SDN Journal: Blog Feed Post

Creating High-Performance Teams: Get Rid of Judgment

Real teams are formed around a common purpose, not a common manager

The biggest difference between high-performance teams and more average teams is that the high-performance group actually acts like a team.

That statement is so obvious, I am going to let it stand on its own.

If you look at most groups, they tend to act less like teams and more like loose affiliations of individuals that are connected through a common manager. The manager is an orchestrator, maybe even a facilitator at times, but that doesn’t mean the group is really a team. Rather, they are individual contributors that are linked by a common task management protocol.

Too many people make the mistake of thinking that teams are natural byproducts of a reporting structure. We should be clear: a reporting structure is useful for defining lines of communication and determining who is responsible for the administrative tasks of people management (expense reports, PTO requests, reviews, and so on). But a reporting structure has nothing at all to do with forming a team. Think of reporting structure more as a necessary evil because of the HR systems that we use.

Real teams are formed around a common purpose, not a common manager. A group of people all committed to a single end goal is a team. Who they report to is irrelevant; it’s the objective or the mission that defines the team. This is why open source projects can be effective. Even when people report into entirely different corporate entities, they are capable of working together to deliver a common objective. That is teamwork.

But what separates the good teams from the bad teams?

The best teams work in concert to accomplish something. They work in concert. This is different from the way many “teams” operate (quotes used for emphasis). Think about how a typical team works. There is some team lead who works to break the objective down into a set of tasks. These tasks are then farmed out to the team members based on their skill set or interest or seniority or whatever. The hope is that by pushing the individual activities out, people can execute against their parts in parallel, effectively speeding up the project.

The subtle point here is that the first thing the leader does is break the objective down into parts so that the team can go off and act independently. This isn’t teamwork; this is a hub-and-spoke management model. In fact, for many teams, the only time they come together as an actual team is on weekly staff or project calls designed to solicit status from each of the isolated individuals.

How do you know this isn’t teamwork? How many of us has been on one of these status calls, bored to tears because 97% of the discussion is irrelevant to us? We hate listening to people give status because we don’t actually care that much about what they are doing. It doesn’t impact us, so we find the detail irrelevant at best and absolutely maddening at worse. When someone takes time to get into the details of what they are doing, we think they are either grandstanding or rat-holing. If you ever have felt these things, you know you are not part of a team.

Real teams work together. They are engaged not just in their tasks but also more broadly in the initiative as a whole. They talk. They brainstorm. They strategize. They celebrate each other’s success. They share in each other’s setbacks. The real measure of a team is how well they collaborate.

Collaboration hinges on the free exchange of ideas. And there is no greater killer of collaboration than judgment.

Whenever people work in a group setting, they are taking on risk. The challenge of teams is that your performance is public. It is difficult to hide when everything you do is out in the open. When you perform well, it is exhilarating because everyone sees it. But when you fall short, it is terrifying because everyone sees it. And if those failures carry with them too much judgment, the person will naturally pull back until they are an individual working alongside a team.

When you give critical feedback, it is important to be specific and honest. But it is equally important to withhold judgment. You want to comment on the performance without judging the individual. You want to talk about actions, but refrain from commenting on character. When someone falls short – even if it is more frequent than it ought to be – you want to talk about the performance and not the individual. Someone might not be prepared, but that does not necessarily indicate laziness or lack of dedication. An individual might offer up a poorly thought out idea, but that does not mean the person is inferior or incapable. Talk about the idea, not the person. By keeping the discussion about the performance, you can have a very candid conversation without assailing the individual.

This is important because when people feel attacked, they either fight back or fall back. In the case where they fight back, the ensuing discussion is emotional. Neither side will be able to land points. There is nothing productive about this kind of exchange. If the person falls back, you run the risk of them withdrawing over time to the point where they don’t offer up thoughts or effort at allt. If this happens, you revert from team to collection of individuals.

As a leader, people will key off of your response. How do you treat your team’s setbacks? Do you offer up feedback along with a healthy side serving of judgment? Or do you comment on the performance and leave the individual out of it?

The answer might not be as clear as you think. It is difficult to self-diagnose because we frequently carry judgment not in our words but in our tone or facial expressions. If you are thinking it, people will be reading it, regardless of whether the words ever actually come out of your mouth.

There are ways to see how you are doing. If you ask your team about the status of something that is late, do you get a 15-second response or a 2-minute response? If the person you are querying gives you a lengthy description of everything they have done over the past week, she is justifying the lateness. That justification is because she is afraid of being judged. If this is a typical response, you might not be fostering the kind of judgment-free environment that you think. If instead, she gives a short answer about the status (“I haven’t finished yet, but I expect to finish by tomorrow.”), you are creating a safe space to talk freely.

When people can talk openly without fear of being judged, they naturally become more generous in sharing their thoughts. This makes collaboration easier. And ultimately this transforms groups of individuals into teams.

[Today's fun fact: Owls are one of the only birds who can see the color blue. Yeah, I don't know what the other ones are either. Our PR firm only gave me half of the fact apparently.]

The post Creating high-performance teams: Get rid of judgment appeared first on Plexxi.

Read the original blog entry...

More Stories By Michael Bushong

The best marketing efforts leverage deep technology understanding with a highly-approachable means of communicating. Plexxi's Vice President of Marketing Michael Bushong has acquired these skills having spent 12 years at Juniper Networks where he led product management, product strategy and product marketing organizations for Juniper's flagship operating system, Junos. Michael spent the last several years at Juniper leading their SDN efforts across both service provider and enterprise markets. Prior to Juniper, Michael spent time at database supplier Sybase, and ASIC design tool companies Synopsis and Magma Design Automation. Michael's undergraduate work at the University of California Berkeley in advanced fluid mechanics and heat transfer lend new meaning to the marketing phrase "This isn't rocket science."

@MicroservicesExpo Stories
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
There is no question that the cloud is where businesses want to host data. Until recently hypervisor virtualization was the most widely used method in cloud computing. Recently virtual containers have been gaining in popularity, and for good reason. In the debate between virtual machines and containers, the latter have been seen as the new kid on the block – and like other emerging technology have had some initial shortcomings. However, the container space has evolved drastically since coming on...
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers ...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will shar...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
The integration between the 2 solutions is handled by a module provided by XebiaLabs that will ensure the containers are correctly defined in the XL Deloy repository based on the information managed by Puppet. It uses the REST API offered by the XL Deploy server: so the security permissions are checked as a operator could do it using the GUI or the CLI. This article shows you how use the xebialabs/xldeploy Puppet module. The Production environment is based on 2 tomcats instances (tomcat1 &...
SYS-CON Events announced today that EnterpriseDB (EDB), the leading worldwide provider of enterprise-class Postgres products and database compatibility solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. EDB is the largest provider of Postgres software and services that provides enterprise-class performance and scalability and the open source freedom to divert budget from more costly traditiona...
How can you compare one technology or tool to its competitors? Usually, there is no objective comparison available. So how do you know which is better? Eclipse or IntelliJ IDEA? Java EE or Spring? C# or Java? All you can usually find is a holy war and biased comparisons on vendor sites. But luckily, sometimes, you can find a fair comparison. How does this come to be? By having it co-authored by the stakeholders. The binary repository comparison matrix is one of those rare resources. It is edite...
With the advent of micro-services, the application design paradigm has undergone a major shift. The days of developing monolithic applications are over. We are bringing in the principles (read SOA) hereto the preserve of applications or system integration space into the application development world. Since the micro-services are consumed within the application, the need of ESB is not there. There is no message transformation or mediations required. But service discovery and load balancing of ...
Do you think development teams really update those BMC Remedy tickets with all the changes contained in a release? They don't. Most of them just "check the box" and move on. They rose a Risk Level that won't raise questions from the Change Control managers and they work around the checks and balances. The alternative is to stop and wait for a department that still thinks releases are rare events. When a release happens every day there's just not enough time for people to attend CAB meeting...
T-Mobile has been transforming the wireless industry with its “Uncarrier” initiatives. Today as T-Mobile’s IT organization works to transform itself in a like manner, technical foundations built over the last couple of years are now key to their drive for more Agile delivery practices. In his session at DevOps Summit, Martin Krienke, Sr Development Manager at T-Mobile, will discuss where they started their Continuous Delivery journey, where they are today, and where they are going in an effort ...
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize sup...
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud en...
I’ve been thinking a bit about microservices (μServices) recently. My immediate reaction is to think: “Isn’t this just yet another new term for the same stuff, Web Services->SOA->APIs->Microservices?” Followed shortly by the thought, “well yes it is, but there are some important differences/distinguishing factors.” Microservices is an evolutionary paradigm born out of the need for simplicity (i.e., get away from the ESB) and alignment with agile (think DevOps) and scalable (think Containerizati...
In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, president of Intellyx, panelists Roberto Medrano, Executive Vice President at Akana; Lori MacVittie, IoT_Microservices Power PanelEvangelist for F5 Networks; and Troy Topnik, ActiveState’s Technical Product Manager; will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of ...
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
While the DevOps movement and associated technologies have garnered much attention and fanfare, few have addressed the core issue - the hand off from development to operations. We tend to not acknowledge the importance of Release Management - a critical DevOps function. Release Management is the bridge between development and operations that needs to be strengthened with the right approach, tools, teams and processes. The white paper "How to set up an Effective Enterprise Release Management F...
I’m not going to explain the basics of microservices, as that’s that’s handled elsewhere. The pattern of using APIs, initially built to cross application boundaries within a single enterprise or organization, is now being leveraged within a single application architecture to deliver functionality. Microservices adoption is being driven by two forces: the need for agility and speed; and the re-composing of applications enabling experimentation and demands to support new delivery platforms such as...
Announced separately, New Relic is joining the Cloud Foundry Foundation to continue the support of customers and partners investing in this leading PaaS. As a member, New Relic is contributing the New Relic tile, service broker and build pack with the goal of easing the development of applications on Cloud Foundry and enabling the success of these applications without dedicated monitoring infrastructure. Supporting Quotes "The proliferation of microservices and new technologies like Docker ha...