Click here to close now.




















Welcome!

Microservices Expo Authors: Pat Romanski, Elizabeth White, Mike Kavis, Ian Khan, Lori MacVittie

Related Topics: Containers Expo Blog, Microservices Expo, Linux Containers, Open Source Cloud, @CloudExpo, SDN Journal

Containers Expo Blog: Blog Feed Post

Virtual, Cloud & IT Availability - Shared Responsibility & Common Sense

A common challenge today is cost cutting along with a focus on the newest technology

In case you missed it, recently the State of Oregon had a data center computer problem (ok, storage and application outage) that resulted in unemployment benefits not being provided. Tony Knotzer over at Network Computing did a story Oregon Storage Debacle Highlights Need To Plan For Failure and asked me for some perspectives that you can read here.

The reason I bring this incident up is not to join in the feeding frenzy that usually occurs when something like this happens, instead, to touch on what should be common. What is lacking at times (or more needed) is common sense when it comes to designing and managing flexible scalable data infrastructures.

Data center

“Fundamental IT 101 is that all technology will fail, despite what the vendors tell you,” Schulz said. And the most likely time technology will fail, he notes, is when people are involved -- doing configurations, making changes or updates, or performing upgrades. - Via Network Computing

Note that while any technology can or has fail at some point, how it fails along with fault containment via design best practices and vendor resolution are important.

Good vendors learn and correct things so that they don't happen again as well as work with customers on best practices to isolate and contain faults from expanding into disasters. Thus when a sales or marketing person tries to tell me that they have never had a failure I wonder if a: they are making something up, b: have not actually shipped to a customer in production, c: not aware of other deployments, d: towing the company line, e: too good to be true or f: all the above.

People talking

On the other hand, when a vendor tells me how they have resiliency in their product as well as processes, best practices and can even tell me (public or under NDA) how they have addressed issues, then they have my attention.

A common challenge today is cost cutting along with focus on the newest technology from servers to storage, networking to cloud, virtualization and software defined among other buzzword bingo themes and trends.

buzzword bingo

What also gets overlooked as mentioned above is common sense.

Perhaps if somebody could package and launch a good public relations campaign profiling common sense such as Software Defined Common Sense (SDCS) that might help?

On the other hand, similar to public service announcements (PSA) that may seem like common sense to some, there is a reason they are being done. That is to pass on the information to others who may not know about it thus lack what is perceived as common sense.

Oregon

Lets get back to the state of Oregon's computer systems issues and the blame game.

You know the blame game? That is when something happens or does not happen as you want it to simply find somebody else to blame or pivot and point a finger elsewhere.

the blame game

While perhaps good for CYA, the blame games usually does not help to prevent something happening again, or in the first place.

Hence in my comments about the state of Oregon computer storage system problems, I took the tone of what is common these days of no fault, shared responsibility and blame.

In other words does not matter who did what first or did not do, both sides could have prevented it.

For some this might resonate of it does not matter who misbehaved in the sandbox or play room, everybody gets a time out.

This is not to say that one side or the other has to assume or take on more blame or responsibility than the other, rather there is a shared responsibility to look out for each other.

Storage I/O trends

Just like when you drive a car, the education focus is on defensive safe driving to watch out for what the other person might do or not do (e.g. use turn signals or too busy to look in a mirror while talking or texting and driving among other things). The goal is to prevent accidents by watching out for those who are not taking responsibilities for themselves, not to mention learning from others mishaps.

teamwork

Working together vs. the blame game

Different views of customer vs. vendor
Having been a customer, as well as a vendor in the past not surprisingly I have some different views on this.

Sure the customer or client is always right, however sometimes there needs to be unpleasant conversations to help the customer help themselves, or keep themselves out of trouble.

Likewise a vendor may also take the blame when something does go wrong, even if it was entirely not their own fault just to stay in good graces with the customer or get that next deal.

Sometimes a vendor deserves to get beat up when something goes wrong, or at a least tell their story including if needed behind closed doors or under NDA. Likewise to have a meaningful relationship or partnership with the vendor, supplier or VAR, there needs to be trust and confidence which means not everything gets put out for media or blog venues to feed on.

Sure there is explaining what happened without spin, however there is also learning from mistakes to prevent them from happening which should be common sense. If part of that sharing of blame and responsibility requires being not in public that's fine, as well as enough information of what happened is conveyed to clarify concerns and create confidence.

hand cuffs

With vendor lockin, when I was a customer some taught that it's the vendors fault (or for CYA, blame them), as a vendor the thinking was enforced that the customer is always right and its the competition who causes lockin.

As an analyst advisory consulting, my thinking not surprisingly is that of shared responsibility.

This means only you can allow vendor lockin, not to mention decide if lockin is bad or not.

Likewise only you can prevent data loss in cloud, virtual or traditional environments which also includes loss of access.

Smokey bear

Granted somebody higher up the organization structure may over-ride you, however ask yourself if you did what was needed?

Likewise if a vendor is going to be doing some maintenance work in the middle of the week and there is a risk of something happening, even if they have told or sold you there is no single point of failure (NSPOF), or non disruptive upgrades.

Anytime there is a person involved regardless of if hardware, cables, software, firmware, configurations or physical environments something can happen. If the vendor drops the ball or a cable or card or something else and causes an outage or downtime, it is their responsibility to discuss those issues. However it is also the customers responsibility to discuss why they let the vendor do something during that time without taking adequate precautions. Likewise if the storage system was a single point of failure for an important system, then there is the responsibility to discuss the cost cutting concerns of others and have them justify why a redundant solution is not needed (that's CYA 101 btw ).

Some other common sense tips
For some these might be familiar and if so, are they being done, and for others, perhaps they are new or revolutionary.

In the race to jump to a new technology or vendor, what are the unknowns? For example you may know what the issues or flaws are in an existing systems, solution, product, service or vendor, however what about the new one? Will you be the production beta customer and if so, how can you mitigate any risk?

Ask vendors tough, yet fair questions that are relevant to your needs and requirements including how they handle updates, upgrades and other tasks. Don't be afraid to go under NDA if needed to get a better view of where they are at, have been and going to avoid surprises.

If this is not common IT sense, then take the responsibility to learn.
On the other hand, if this is common sense, take the responsibility to share and help others learn what it is that you know.

Also understand your availability needs and wants as well as balance those with costs along with risks. If something can go wrong it will if people are involved, thus design for resiliency including maintenance to offset applicable threat risks. Remember in the data center not everything is the same.

Storage I/O trends

Here is my point.
There is enough blame as well as accolades to go around, however take some shared responsibility and use it wisely.

Likewise in the race to cut cost, watch out for causing problems that compromise your information systems or services.

Look into removing complexity and costs without compromise which has long-term benefits vs. simply cutting costs.

Here are some related links and perspectives:
Don't Let Clouds Scare You Be Prepared
Cloud conversation, Thanks Gartner for saying what has been said
Cloud conversations: Gaining cloud confidence from insights into AWS outages (Part II)
Make Your Company Ready for the Cloud
What do you do when your service provider drops the ball
People, Not Tech, Prevent IT Convergence
Pulling Together a Converged Team
Speaking of lockin, does software eliminate or move the location of vendor lock-in?

Ok, nuff said for now, what say you?

Cheers
Gs

 

Greg Schulz - Author Cloud and Virtual Data Storage Networking (CRC Press), The Green and Virtual Data Center (CRC Press) and Resilient Storage Networks (Elsevier)
twitter @storageio

All Comments, (C) and (TM) belong to their owners/posters, Other content (C) Copyright 2006-2013 StorageIO All Rights Reserved

Read the original blog entry...

More Stories By Greg Schulz

Greg Schulz is founder of the Server and StorageIO (StorageIO) Group, an IT industry analyst and consultancy firm. Greg has worked with various server operating systems along with storage and networking software tools, hardware and services. Greg has worked as a programmer, systems administrator, disaster recovery consultant, and storage and capacity planner for various IT organizations. He has worked for various vendors before joining an industry analyst firm and later forming StorageIO.

In addition to his analyst and consulting research duties, Schulz has published over a thousand articles, tips, reports and white papers and is a sought after popular speaker at events around the world. Greg is also author of the books Resilient Storage Network (Elsevier) and The Green and Virtual Data Center (CRC). His blog is at www.storageioblog.com and he can also be found on twitter @storageio.

@MicroservicesExpo Stories
SYS-CON Events announced today that the "Second Containers & Microservices Expo" will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
Our guest on the podcast this week is JP Morgenthal, Global Solutions Executive at CSC. We discuss the architecture of microservices and how to overcome the challenge of making different tools work together. We learn about the importance of hiring engineers who can compose services into an integrated system.
Alibaba, the world’s largest ecommerce provider, has pumped over a $1 billion into its subsidiary, Aliya, a cloud services provider. This is perhaps one of the biggest moments in the global Cloud Wars that signals the entry of China into the main arena. Here is why this matters. The cloud industry worldwide is being propelled into fast growth by tremendous demand for cloud computing services. Cloud, which is highly scalable and offers low investment and high computational capabilities to end us...
You often hear the two titles of "DevOps" and "Immutable Infrastructure" used independently. In his session at DevOps Summit, John Willis, Technical Evangelist for Docker, covered the union between the two topics and why this is important. He provided an overview of Immutable Infrastructure then showed how an Immutable Continuous Delivery pipeline can be applied as a best practice for "DevOps." He ended the session with some interesting case study examples.
One of the ways to increase scalability of services – and applications – is to go “stateless.” The reasons for this are many, but in general by eliminating the mapping between a single client and a single app or service instance you eliminate the need for resources to manage state in the app (overhead) and improve the distributability (I can make up words if I want) of requests across a pool of instances. The latter occurs because sessions don’t need to hang out and consume resources that could ...
Microservices has the potential of significantly impacting the way in which developers create applications. It's possible to create applications using microservices faster and more efficiently than other technologies that are currently available. The problem is that many people are suspicious of microservices because of all the technology claims to do. In addition, anytime you start moving things around in an organization, it means changing the status quo and people dislike change. Even so, micr...
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
JavaScript is primarily a client-based dynamic scripting language most commonly used within web browsers as client-side scripts to interact with the user, browser, and communicate asynchronously to servers. If you have been part of any web-based development, odds are you have worked with JavaScript in one form or another. In this article, I'll focus on the aspects of JavaScript that are relevant within the Node.js environment.
Approved this February by the Internet Engineering Task Force (IETF), HTTP/2 is the first major update to HTTP since 1999, when HTTP/1.1 was standardized. Designed with performance in mind, one of the biggest goals of HTTP/2 implementation is to decrease latency while maintaining a high-level compatibility with HTTP/1.1. Though not all testing activities will be impacted by the new protocol, it's important for testers to be aware of any changes moving forward.
This week, I joined SOASTA as Senior Vice President of Performance Analytics. Given my background in cloud computing and distributed systems operations — you may have read my blogs on CNET or GigaOm — this may surprise you, but I want to explain why this is the perfect time to take on this opportunity with this team. In fact, that’s probably the best way to break this down. To explain why I’d leave the world of infrastructure and code for the world of data and analytics, let’s explore the timing...
Learn how to solve the problem of keeping files in sync between multiple Docker containers. In his session at 16th Cloud Expo, Aaron Brongersma, Senior Infrastructure Engineer at Modulus, discussed using rsync, GlusterFS, EBS and Bit Torrent Sync. He broke down the tools that are needed to help create a seamless user experience. In the end, can we have an environment where we can easily move Docker containers, servers, and volumes without impacting our applications? He shared his results so yo...
Auto-scaling environments, micro-service architectures and globally-distributed teams are just three common examples of why organizations today need automation and interoperability more than ever. But is interoperability something we simply start doing, or does it require a reexamination of our processes? And can we really improve our processes without first making interoperability a requirement for how we choose our tools?
Cloud Migration Management (CMM) refers to the best practices for planning and managing migration of IT systems from a legacy platform to a Cloud Provider through a combination professional services consulting and software tools. A Cloud migration project can be a relatively simple exercise, where applications are migrated ‘as is’, to gain benefits such as elastic capacity and utility pricing, but without making any changes to the application architecture, software development methods or busine...
The Internet of Things. Cloud. Big Data. Real-Time Analytics. To those who do not quite understand what these phrases mean (and let’s be honest, that’s likely to be a large portion of the world), words like “IoT” and “Big Data” are just buzzwords. The truth is, the Internet of Things encompasses much more than jargon and predictions of connected devices. According to Parker Trewin, Senior Director of Content and Communications of Aria Systems, “IoT is big news because it ups the ante: Reach out ...
At DevOps Summit NY there’s been a whole lot of talk about not just DevOps, but containers, IoT, and microservices. Sessions focused not just on the cultural shift needed to grow at scale with a DevOps approach, but also made sure to include the network ”plumbing” needed to ensure success as applications decompose into the microservice architectures enabling rapid growth and support for the Internet of (Every)Things.
Our guest on the podcast this week is Adrian Cockcroft, Technology Fellow at Battery Ventures. We discuss what makes Docker and Netflix highly successful, especially through their use of well-designed IT architecture and DevOps.