Welcome!

Microservices Expo Authors: Elizabeth White, Liz McMillan, Ruxit Blog, Daniel Khan, Sematext Blog

Related Topics: Containers Expo Blog, Microservices Expo, Linux Containers, Open Source Cloud, @CloudExpo, SDN Journal

Containers Expo Blog: Blog Feed Post

Virtual, Cloud & IT Availability - Shared Responsibility & Common Sense

A common challenge today is cost cutting along with a focus on the newest technology

In case you missed it, recently the State of Oregon had a data center computer problem (ok, storage and application outage) that resulted in unemployment benefits not being provided. Tony Knotzer over at Network Computing did a story Oregon Storage Debacle Highlights Need To Plan For Failure and asked me for some perspectives that you can read here.

The reason I bring this incident up is not to join in the feeding frenzy that usually occurs when something like this happens, instead, to touch on what should be common. What is lacking at times (or more needed) is common sense when it comes to designing and managing flexible scalable data infrastructures.

Data center

“Fundamental IT 101 is that all technology will fail, despite what the vendors tell you,” Schulz said. And the most likely time technology will fail, he notes, is when people are involved -- doing configurations, making changes or updates, or performing upgrades. - Via Network Computing

Note that while any technology can or has fail at some point, how it fails along with fault containment via design best practices and vendor resolution are important.

Good vendors learn and correct things so that they don't happen again as well as work with customers on best practices to isolate and contain faults from expanding into disasters. Thus when a sales or marketing person tries to tell me that they have never had a failure I wonder if a: they are making something up, b: have not actually shipped to a customer in production, c: not aware of other deployments, d: towing the company line, e: too good to be true or f: all the above.

People talking

On the other hand, when a vendor tells me how they have resiliency in their product as well as processes, best practices and can even tell me (public or under NDA) how they have addressed issues, then they have my attention.

A common challenge today is cost cutting along with focus on the newest technology from servers to storage, networking to cloud, virtualization and software defined among other buzzword bingo themes and trends.

buzzword bingo

What also gets overlooked as mentioned above is common sense.

Perhaps if somebody could package and launch a good public relations campaign profiling common sense such as Software Defined Common Sense (SDCS) that might help?

On the other hand, similar to public service announcements (PSA) that may seem like common sense to some, there is a reason they are being done. That is to pass on the information to others who may not know about it thus lack what is perceived as common sense.

Oregon

Lets get back to the state of Oregon's computer systems issues and the blame game.

You know the blame game? That is when something happens or does not happen as you want it to simply find somebody else to blame or pivot and point a finger elsewhere.

the blame game

While perhaps good for CYA, the blame games usually does not help to prevent something happening again, or in the first place.

Hence in my comments about the state of Oregon computer storage system problems, I took the tone of what is common these days of no fault, shared responsibility and blame.

In other words does not matter who did what first or did not do, both sides could have prevented it.

For some this might resonate of it does not matter who misbehaved in the sandbox or play room, everybody gets a time out.

This is not to say that one side or the other has to assume or take on more blame or responsibility than the other, rather there is a shared responsibility to look out for each other.

Storage I/O trends

Just like when you drive a car, the education focus is on defensive safe driving to watch out for what the other person might do or not do (e.g. use turn signals or too busy to look in a mirror while talking or texting and driving among other things). The goal is to prevent accidents by watching out for those who are not taking responsibilities for themselves, not to mention learning from others mishaps.

teamwork

Working together vs. the blame game

Different views of customer vs. vendor
Having been a customer, as well as a vendor in the past not surprisingly I have some different views on this.

Sure the customer or client is always right, however sometimes there needs to be unpleasant conversations to help the customer help themselves, or keep themselves out of trouble.

Likewise a vendor may also take the blame when something does go wrong, even if it was entirely not their own fault just to stay in good graces with the customer or get that next deal.

Sometimes a vendor deserves to get beat up when something goes wrong, or at a least tell their story including if needed behind closed doors or under NDA. Likewise to have a meaningful relationship or partnership with the vendor, supplier or VAR, there needs to be trust and confidence which means not everything gets put out for media or blog venues to feed on.

Sure there is explaining what happened without spin, however there is also learning from mistakes to prevent them from happening which should be common sense. If part of that sharing of blame and responsibility requires being not in public that's fine, as well as enough information of what happened is conveyed to clarify concerns and create confidence.

hand cuffs

With vendor lockin, when I was a customer some taught that it's the vendors fault (or for CYA, blame them), as a vendor the thinking was enforced that the customer is always right and its the competition who causes lockin.

As an analyst advisory consulting, my thinking not surprisingly is that of shared responsibility.

This means only you can allow vendor lockin, not to mention decide if lockin is bad or not.

Likewise only you can prevent data loss in cloud, virtual or traditional environments which also includes loss of access.

Smokey bear

Granted somebody higher up the organization structure may over-ride you, however ask yourself if you did what was needed?

Likewise if a vendor is going to be doing some maintenance work in the middle of the week and there is a risk of something happening, even if they have told or sold you there is no single point of failure (NSPOF), or non disruptive upgrades.

Anytime there is a person involved regardless of if hardware, cables, software, firmware, configurations or physical environments something can happen. If the vendor drops the ball or a cable or card or something else and causes an outage or downtime, it is their responsibility to discuss those issues. However it is also the customers responsibility to discuss why they let the vendor do something during that time without taking adequate precautions. Likewise if the storage system was a single point of failure for an important system, then there is the responsibility to discuss the cost cutting concerns of others and have them justify why a redundant solution is not needed (that's CYA 101 btw ).

Some other common sense tips
For some these might be familiar and if so, are they being done, and for others, perhaps they are new or revolutionary.

In the race to jump to a new technology or vendor, what are the unknowns? For example you may know what the issues or flaws are in an existing systems, solution, product, service or vendor, however what about the new one? Will you be the production beta customer and if so, how can you mitigate any risk?

Ask vendors tough, yet fair questions that are relevant to your needs and requirements including how they handle updates, upgrades and other tasks. Don't be afraid to go under NDA if needed to get a better view of where they are at, have been and going to avoid surprises.

If this is not common IT sense, then take the responsibility to learn.
On the other hand, if this is common sense, take the responsibility to share and help others learn what it is that you know.

Also understand your availability needs and wants as well as balance those with costs along with risks. If something can go wrong it will if people are involved, thus design for resiliency including maintenance to offset applicable threat risks. Remember in the data center not everything is the same.

Storage I/O trends

Here is my point.
There is enough blame as well as accolades to go around, however take some shared responsibility and use it wisely.

Likewise in the race to cut cost, watch out for causing problems that compromise your information systems or services.

Look into removing complexity and costs without compromise which has long-term benefits vs. simply cutting costs.

Here are some related links and perspectives:
Don't Let Clouds Scare You Be Prepared
Cloud conversation, Thanks Gartner for saying what has been said
Cloud conversations: Gaining cloud confidence from insights into AWS outages (Part II)
Make Your Company Ready for the Cloud
What do you do when your service provider drops the ball
People, Not Tech, Prevent IT Convergence
Pulling Together a Converged Team
Speaking of lockin, does software eliminate or move the location of vendor lock-in?

Ok, nuff said for now, what say you?

Cheers
Gs

 

Greg Schulz - Author Cloud and Virtual Data Storage Networking (CRC Press), The Green and Virtual Data Center (CRC Press) and Resilient Storage Networks (Elsevier)
twitter @storageio

All Comments, (C) and (TM) belong to their owners/posters, Other content (C) Copyright 2006-2013 StorageIO All Rights Reserved

Read the original blog entry...

More Stories By Greg Schulz

Greg Schulz is founder of the Server and StorageIO (StorageIO) Group, an IT industry analyst and consultancy firm. Greg has worked with various server operating systems along with storage and networking software tools, hardware and services. Greg has worked as a programmer, systems administrator, disaster recovery consultant, and storage and capacity planner for various IT organizations. He has worked for various vendors before joining an industry analyst firm and later forming StorageIO.

In addition to his analyst and consulting research duties, Schulz has published over a thousand articles, tips, reports and white papers and is a sought after popular speaker at events around the world. Greg is also author of the books Resilient Storage Network (Elsevier) and The Green and Virtual Data Center (CRC). His blog is at www.storageioblog.com and he can also be found on twitter @storageio.

@MicroservicesExpo Stories
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
This digest provides an overview of good resources that are well worth reading. We’ll be updating this page as new content becomes available, so I suggest you bookmark it. Also, expect more digests to come on different topics that make all of our IT-hearts go boom!
This complete kit provides a proven process and customizable documents that will help you evaluate rapid application delivery platforms and select the ideal partner for building mobile and web apps for your organization.
Node.js and io.js are increasingly being used to run JavaScript on the server side for many types of applications, such as websites, real-time messaging and controllers for small devices with limited resources. For DevOps it is crucial to monitor the whole application stack and Node.js is rapidly becoming an important part of the stack in many organizations. Sematext has historically had a strong support for monitoring big data applications such as Elastic (aka Elasticsearch), Cassandra, Solr, S...
It's been a busy time for tech's ongoing infatuation with containers. Amazon just announced EC2 Container Registry to simply container management. The new Azure container service taps into Microsoft's partnership with Docker and Mesosphere. You know when there's a standard for containers on the table there's money on the table, too. Everyone is talking containers because they reduce a ton of development-related challenges and make it much easier to move across production and testing environm...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Deploying applications in hybrid cloud environments is hard work. Your team spends most of the time maintaining your infrastructure, configuring dev/test and production environments, and deploying applications across environments – which can be both time consuming and error prone. But what if you could automate provisioning and deployment to deliver error free environments faster? What could you do with your free time?
Monitoring of Docker environments is challenging. Why? Because each container typically runs a single process, has its own environment, utilizes virtual networks, or has various methods of managing storage. Traditional monitoring solutions take metrics from each server and applications they run. These servers and applications running on them are typically very static, with very long uptimes. Docker deployments are different: a set of containers may run many applications, all sharing the resource...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
The following fictional case study is a composite of actual horror stories I’ve heard over the years. Unfortunately, this scenario often occurs when in-house integration teams take on the complexities of DevOps and ALM integration with an enterprise service bus (ESB) or custom integration. It is written from the perspective of an enterprise architect tasked with leading an organization’s effort to adopt Agile to become more competitive. The company has turned to Scaled Agile Framework (SAFe) as ...

Modern organizations face great challenges as they embrace innovation and integrate new tools and services. They begin to mature and move away from the complacency of maintaining traditional technologies and systems that only solve individual, siloed problems and work “well enough.” In order to build...

The post Gearing up for Digital Transformation appeared first on Aug. 28, 2016 03:15 PM EDT  Reads: 1,618

DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Thomas Bitman of Gartner wrote a blog post last year about why OpenStack projects fail. In that article, he outlined three particular metrics which together cause 60% of OpenStack projects to fall short of expectations: Wrong people (31% of failures): a successful cloud needs commitment both from the operations team as well as from "anchor" tenants. Wrong processes (19% of failures): a successful cloud automates across silos in the software development lifecycle, not just within silos.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Cloud Expo 2016 New York at the Javits Center New York was characterized by increased attendance and a new focus on operations. These were both encouraging signs for all involved in Cloud Computing and all that it touches. As Conference Chair, I work with the Cloud Expo team to structure three keynotes, numerous general sessions, and more than 150 breakout sessions along 10 tracks. Our job is to balance the state of enterprise IT today with the trends that will be commonplace tomorrow. Mobile...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...