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SOA & WOA: Press Release

Companies Step Up Automation of IT Operations

Neebula sees increased business from enterprises across different industries

Neebula Systems announced four recent customer implementations as more companies are investing in automated information technology (IT) operations to help improve their availability of IT services.

Among them - Amdocs, Bechtel, Raritan, San Antonio Water System - are medium- to large-size enterprises representing a variety of industries.

"Neebula is focused on delivering software that helps our customers address the issue of maintaining uptime so that their business operations continue uninterrupted," said Yuval Cohen, CEO of Neebula. "As a result, we're seeing sales momentum building as enterprises recognize that their traditional approach to IT operations doesn't stack up in today's complex, virtualized, cloud-based computing environments."

The most recent customers to adopt Neebula ServiceWatch software include:

  • Amdocs with 20,000 employees and headquarters in Missouri
  • Bechtel, one of the world's largest engineering and construction companies, based in San Francisco
  • Raritan, supplier of data center technology for effective power management, based in New Jersey
  • San Antonio Water System, a public utility known for its conservation efforts and proactive water management planning

"What these customers have in common is the need to understand the real-time status of business services delivered to users, ability to quickly drill down into root cause when problems occur and better understanding of potential business impacts from change activities," said Bob Johnson, chief marketing officer, Neebula. "Together, all of these amounts to improved availability of business services without resource-intensive ‘war-room' triage, which ServiceWatch helps make possible."

Neebula ServiceWatch leverages patented technology to automate the entire service mapping and monitoring process, which can also integrate with other monitoring tools. ServiceWatch starts the discovery process with the entry point to the business service (for example URL, MQ request, Citrix client), then automatically discovers and maps all applications and IT infrastructure components - hardware and software - upon which the business service depends. The innovative top-down, service-centric approach requires no manual intervention and frees IT managers from the need to possess detailed knowledge of server, storage, network and application infrastructure, as well as the manual, cost-intensive, and oftentimes fruitless effort to map and maintain dependencies between these items.

About Neebula: "It all Starts with the Map"
Neebula provides Service-Centric Availability Management software that improves IT performance and availability through an automated and unified approach to mapping business services which is 20 times faster and 80 percent less expensive compared to other solutions. Optimized for software-as-a-service (SaaS) delivery, Neebula encourages IT organizations to shift from monitoring data center silos (servers, network, storage, applications) to managing end-user business services (examples: CRM, billing, tax payment, fund transfer services). Believing that effective IT "Starts with the Map," Neebula's unique technology automatically creates and maintains a run-time map of business services including underlying physical, virtual, network, and storage infrastructure. Focused on business impact and realizing that IT should monitor only what matters, Neebula's run-time service map enriches event management and monitored information by presentation in the context of the business service, resulting in improved IT change control, rapid problem isolation, and meaningful service health monitoring. While no CMDB is required, Neebula service maps can be imported into software from BMC Software, CA Technologies, HP, IBM, and ServiceNow, making existing CMDBs "service-aware" with run-time accuracy. Headquartered in New York and Tel Aviv, Neebula has an installed base of global enterprises, Fortune 10,000 companies, and government/education customers in Europe and North America.

More Stories By Glenn Rossman

Glenn Rossman has more than 25 years communications experience working at IBM and Hewlett-Packard, along with startup StorageApps, plus agencies Hill & Knowlton and G&A Communications. His experience includes media relations, industry and financial analyst relations, executive communications, intranet and employee communications, as well as producing sales collateral. In technology, his career includes work in channel partner communications, data storage technologies, server computers, software, PC and UNIX computers, along with specific industry initiatives such as manufacturing, medical, and finance. Before his latest stint in technology, Glenn did business-to-business public relations on behalf of the DuPont Company for its specialty polymers products and with the largest steel companies in North America in an initiative focused on automakers.