Click here to close now.

Welcome!

Microservices Journal Authors: Carmen Gonzalez, Liz McMillan, Roger Strukhoff, Elizabeth White, Baruch Sadogursky

Related Topics: Cloud Expo, Microservices Journal, Virtualization, Web 2.0, Security, Big Data Journal, SDN Journal

Cloud Expo: Article

Necessary Conversations: Five Steps to a Perfect Cloud

A perfect cloud begins with an open dialogue among the stakeholders

Cloud has arrived. Everyone in the business, from the CEO to the customer relations manager, wants in on a computing model that promises to lower costs while delivering better service and greater efficiency. The business finally sees the potential of IT to add value, yet such high expectations don't come without risks for failure.

How can you increase the odds of success? By building a firm foundation based on clear communication with the business about their requirements. These conversations should be specific, detailed and, most important, collaborative. The following five steps outline a requirements-gathering process that brings the business and IT together.

Step 1: Identify Your Users.
To create exceptional cloud services, you need to understand who's going to be using them. How technical are your users? How comfortable are they with self-service? How many users are there? How do they ask questions, provide feedback, or request support?

Ask not only who will use the cloud now, but also who might be using it in two years. Identify the groups - and types of users - up front, so you can architect a cloud that can ultimately be rolled out to meet the broad needs of your organization.

Step 2: Identify the Services Your Users Want and Need.
Ask your users for specific use cases that clearly demonstrate what they're hoping to get from cloud services. This can be both a wish list (the wants) and a requirements doc (the needs). Once defined, these wants and needs become your value proposition: what you're selling to the business.

For example, the early users - the developers - may need development environments geared to their specific coding languages and testing environments for scalability or user-acceptance. Business users will have similar permutations: different sizes of content repositories with varying degrees of security or compliance, monitoring for key applications to ensure performance, or extra middleware or applications installed for demo environments. All of these options can be built into your service catalog to ensure that each user can be given the cloud service that meets his or her specific needs.

Step 3: Determine How Your Users Want the Cloud to Work.
Ask your users what features they would like to see, what service levels they expect, and how the service(s) should look, feel, and act. Ask for examples, definitions, and numbers. How fast is fast? What do you mean by sleek, or simple, or sexy? What other applications are "easy to use," and why?

Step 4: Define Your Parameters?
To provide the best possible service, you need to know your constraints. Number one, of course, is budget. What can you spend up front and on an ongoing basis? Where is the money coming from, and is it going to dry up? Other constraints include the following:

  • Timeline. When do you need these services to go live? Is a phased approach an option, or do you need to go all out initially?
  • Geography. Does your global company have cloud requirements in multiple countries, or can all cloud services be centralized?
  • Legal requirements. Do data location laws govern the placement of your services, driving different geographical locations or compliance and security requirements?

Step 5: Define Success and How It Will Be Measured
Determine what a win means to the business so that you are targeting the same goals. What are their success metrics? They may be hard metrics, such as cost reduction and service level achievement, or soft metrics, such as user satisfaction and productivity. Either way, you need to know their thresholds and objectives in order to meet - and exceed - them.

A perfect cloud begins with an open dialogue among the stakeholders, one that builds trust, and understanding, and shared knowledge. Working closely with the business to uncover, outline, and shape their requirements will put you well on your way to cloud success.

More Stories By Lilac Schoenbeck

Lilac Schoenbeck is Director of Cloud Computing Marketing at BMC Software. She has more than 12 years of experience with product marketing, strategy, business development, and software engineering in the grid, virtualization, and cloud domains. Schoenbeck has worked for IBM, Fortisphere, Innosight, and the Globus Alliance, and she holds an MBA from MIT Sloan School of Management and a computer science degree from Pacific Lutheran University.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@MicroservicesExpo Stories
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential. The DevOps Summit at Cloud Expo – to be held June 3-5, 2015, at the Javits Center in New York City – will expand the DevOps community, enable a wide...
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
Cloud Expo, Inc. has announced today that Andi Mann returns to DevOps Summit 2015 as Conference Chair. The 4th International DevOps Summit will take place on June 9-11, 2015, at the Javits Center in New York City. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great team at ...
There is no question that the cloud is where businesses want to host data. Until recently hypervisor virtualization was the most widely used method in cloud computing. Recently virtual containers have been gaining in popularity, and for good reason. In the debate between virtual machines and containers, the latter have been seen as the new kid on the block – and like other emerging technology have had some initial shortcomings. However, the container space has evolved drastically since coming on...
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers ...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will shar...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
SYS-CON Events announced today that EnterpriseDB (EDB), the leading worldwide provider of enterprise-class Postgres products and database compatibility solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. EDB is the largest provider of Postgres software and services that provides enterprise-class performance and scalability and the open source freedom to divert budget from more costly traditiona...
How can you compare one technology or tool to its competitors? Usually, there is no objective comparison available. So how do you know which is better? Eclipse or IntelliJ IDEA? Java EE or Spring? C# or Java? All you can usually find is a holy war and biased comparisons on vendor sites. But luckily, sometimes, you can find a fair comparison. How does this come to be? By having it co-authored by the stakeholders. The binary repository comparison matrix is one of those rare resources. It is edite...
With the advent of micro-services, the application design paradigm has undergone a major shift. The days of developing monolithic applications are over. We are bringing in the principles (read SOA) hereto the preserve of applications or system integration space into the application development world. Since the micro-services are consumed within the application, the need of ESB is not there. There is no message transformation or mediations required. But service discovery and load balancing of ...
The integration between the 2 solutions is handled by a module provided by XebiaLabs that will ensure the containers are correctly defined in the XL Deloy repository based on the information managed by Puppet. It uses the REST API offered by the XL Deploy server: so the security permissions are checked as a operator could do it using the GUI or the CLI. This article shows you how use the xebialabs/xldeploy Puppet module. The Production environment is based on 2 tomcats instances (tomcat1 &...
Do you think development teams really update those BMC Remedy tickets with all the changes contained in a release? They don't. Most of them just "check the box" and move on. They rose a Risk Level that won't raise questions from the Change Control managers and they work around the checks and balances. The alternative is to stop and wait for a department that still thinks releases are rare events. When a release happens every day there's just not enough time for people to attend CAB meeting...
T-Mobile has been transforming the wireless industry with its “Uncarrier” initiatives. Today as T-Mobile’s IT organization works to transform itself in a like manner, technical foundations built over the last couple of years are now key to their drive for more Agile delivery practices. In his session at DevOps Summit, Martin Krienke, Sr Development Manager at T-Mobile, will discuss where they started their Continuous Delivery journey, where they are today, and where they are going in an effort ...
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize sup...
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud en...
I’ve been thinking a bit about microservices (μServices) recently. My immediate reaction is to think: “Isn’t this just yet another new term for the same stuff, Web Services->SOA->APIs->Microservices?” Followed shortly by the thought, “well yes it is, but there are some important differences/distinguishing factors.” Microservices is an evolutionary paradigm born out of the need for simplicity (i.e., get away from the ESB) and alignment with agile (think DevOps) and scalable (think Containerizati...
In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, president of Intellyx, panelists Roberto Medrano, Executive Vice President at Akana; Lori MacVittie, IoT_Microservices Power PanelEvangelist for F5 Networks; and Troy Topnik, ActiveState’s Technical Product Manager; will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of ...
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
I’m not going to explain the basics of microservices, as that’s that’s handled elsewhere. The pattern of using APIs, initially built to cross application boundaries within a single enterprise or organization, is now being leveraged within a single application architecture to deliver functionality. Microservices adoption is being driven by two forces: the need for agility and speed; and the re-composing of applications enabling experimentation and demands to support new delivery platforms such as...