|By Marketwired .||
|February 14, 2013 09:00 AM EST||
DUBLIN, CA -- (Marketwire) -- 02/14/13 -- Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, announced today the company has been named one of the leading vendors of point of sale (POS) software, as recognized by independent retail management consulting firm Boston Retail Partners (BRP) in its 14th Annual POS Benchmarking Survey.
BRP surveyed more than 500 North American retailers for the survey, soliciting responses from October through December 2012 to gain insight into their planned initiatives, priorities, and future trends. Respondents were generally C-level executives or VP/directors of store systems or information technology. Nearly two-thirds of the survey respondents fell into the specialty category with the remainder in other lines of trade such as general merchandise, grocery, and convenience and fuel. Of the retailers surveyed, the breakdown in size based on gross annual revenue included a broad selection of Tier 1, 2, and 3 retailers with nearly 60% above $1 billion and even 23% above $5 billion.
When retailers were asked what vendor software they used for traditional POS, Epicor was one of the top responses.
The survey also sought to identify key trends, new challenges and opportunities facing retailers in their POS deployments, including mobile and cross-channel -- which align with Epicor Retail current product offerings and key strategic initiatives Epicor has in place to ensure it continues to deliver new and emerging capabilities. (See Epicor Unveils Multi-Year Strategic Plan to Fuel Growth in the Retail Technology Sector).
According to survey results, retailers are looking at mobile POS and customer-facing mobile solutions as a focus for 2013 -- with more than half of the retailers increasing their spending in these two areas. Retailers are planning to increase their reliance on customer-owned mobile devices with more than half of the retailers surveyed indicating that these devices may account for up to 50% of the point-of-sale technology devices used by the end of 2014. BRP notes, "The possibilities continue to expand as mobile can be used for customer service, as a sales channel, and to provide in-store product information."
Additionally BRP says that retailers are seeking real-time integration across all channels and touch points to offer customers the omni-channel support, enabled through centralized technology platform for store, mobile, and web. According to BRP, "To support the omni-channel experience, retailers need tight integration across multiple systems and a strong Service Oriented Architecture (SOA) Layer provides this. This technology is what enables a true omni-channel environment and ensures exceptional customer service while retailers simplify their support structure and lower costs."
"Point of sale technology plays a key role in helping retailers best serve their customers across all channels," said Ian Rawlins, vice president of marketing and business development, retail software for Epicor. "Through mobility, cross-channel support and the underlying SOA architecture that enables this all, Epicor is committed to providing retail technology solutions that enable retailers to fully run and drive their business and meet customers' evolving needs."
About Epicor Retail
Epicor provides advanced solutions for retailers seeking to streamline processes, integrate channels, leverage intelligence and inspire customers, to maximize profitability. The Epicor Retail end-to-end suite is designed to meet the evolving merchandise and service expectations of today's connected, cross-channel shoppers, and the business requirements of the most demanding soft goods, hard goods and specialty retail environments in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Thousands of leading companies -- from Aeropostale, Aftermarket Auto Parts Alliance and Build-A-Bear Workshop, to General Nutrition Centers, True Value Company and Under Armour -- trust Epicor to help them remain current, competitive, and consistently strong.
About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit www.epicor.com.
Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
There's a lot of things we do to improve the performance of web and mobile applications. We use caching. We use compression. We offload security (SSL and TLS) to a proxy with greater compute capacity. We apply image optimization and minification to content. We do all that because performance is king. Failure to perform can be, for many businesses, equivalent to an outage with increased abandonment rates and angry customers taking to the Internet to express their extreme displeasure.
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Let's just nip the conflation of these terms in the bud, shall we?
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They are not.
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