|By Jennifer Hutchison||
|February 11, 2013 08:00 AM EST||
Professionals who work in the service field often have to juggle several tasks at once. Service techs have to make sales presentations and deal with customer service and still fix the problem they were hired for. They're basically a one-man show that travels from site to site, the ultimate multi-tasker, with so many projects and phone calls to handle that a person can't help but wonder how most even survive each day. But there's something out there to help these guys out with their busy life. By working in the cloud, contractors and techs can gain an extra pair of arms to make each day count.
When your techs show up to a job they bring their toolbox and a bulky laptop. Their hands are extremely full. Everything they need to know is on that computer but it takes minutes to load, and they have to be on the phone at the same time talking to the office. If a problem should arise, they may have to leave the site and only return after obtaining the information or ordering the parts that they need. Then what happens if there are errors in that information? They have to head back again to the office. The tech wastes gas and the client wastes time. No one's a winner here.
With your current setup, your service techs might not have access to immediate information because it's all manual. The situation could be improved with instant access to what is needed: information. With the cloud, your techs would be able to pull out their phones to access job, client, and other information instantly, not to mention replacing that bulky laptop with a slim smartphone that'll fit in any pocket.
When working in the cloud, there are no risks or compromises, only faster, better, and more accessible tools for communication. The smartphone becomes just as important as the wrench in a plumber's toolbox.
It'll Always Be There
What happens now when a loyal long-term client calls for a tech to solve a problem? The job is scheduled for the next day and files have to be sorted through at lightening speeds to obtain the right info. Sometimes a different worker is assigned to a job and hasn't talked to the previous tech. What if the files were lost or thrown away? If your tech is working in the cloud, going back to visit an old job or obtaining a new job from a loyal client isn't a big deal. They can have previous notes and billing statements available on-demand. All they need to do is open the app on their phone to see every note anyone in the company ever made. The same thing goes for a different tech visiting the same job. Every worker has access to a large amount of data that is available at the click of a button. Managers will also be able to see what projects techs are working on. Never again will your techs say "I wasn't the technician on that job", everyone will be able to work together with the same access to information. Best of all, the information is safe, secure, and always within reach.
Even years later the information will still be there, ready to be used when fixing another sink or repairing more ducts. With cloud providers keeping your information safe, wouldn't it be a safer, better idea to be working in the cloud?
When Hammer Meets Nail
The cloud is growing, and using it to manage your business means simplifying a complex and slow process. Managers can see directly what projects are being worked on and can participate in helping those projects move smoothly.
Say for instance, your company receives a service call from a new client. You make a few notes: "Customer says sink is backed up" or "AC unit won't turn on". You then send a truck to visit the client. With the cloud, the tech snaps pictures and enters notes into his mobile device, and you can read everything he does from your own office computer. You instantly notice that it's a different problem and not the one he seems to suspect. You send him an alert, and together devise a new proposal to hand to your client. You're able to instantly accept the proposal and email or print it out to put into your client's hands. You show the client that you're on the top of your game and secure the job. After they accept, you send out invoices and orders for parts needed for the job. Your consultant puts on his tech hat and gets to work. At every step, you and your tech can stay in touch with each other and the client, just in case more problems arise. There are no nasty surprise additions to the estimate because you have access to all of the information needed to fix the problem.
You are able to communicate with your on-site consultant/tech and together you both achieved your goal: to satisfy the customer with fast high-quality service. There's no doubt that the customer will refer you to friends and family, and will probably call you back in the future if some other problem comes up.
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cloudian, Inc., is a Foster City, California - based software company specializing in cloud storage software. The main product is Cloudian, an Amazon S3-compliant cloud object storage platform, the bedrock of cloud computing systems, that enables c...
Apr. 27, 2015 01:00 AM EDT Reads: 2,756
This is my first blog post at AppDynamics, and I have to say that it’s great to be aboard. It’s been a hectic first couple of weeks, but the energy, enthusiasm and friendliness of everyone I have met has made me very excited about 2015! AppDynamics has a market leading APM and analytics platform but it also takes great people to make a great company – and AppDynamics has a wealth of talent! So to start my blogging life at AppDynamics I want to focus on something that is a red-hot buzzword in IT...
Apr. 27, 2015 01:00 AM EDT Reads: 1,359
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...
Apr. 26, 2015 07:00 PM EDT Reads: 2,892
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists will discuss how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations m...
Apr. 26, 2015 05:15 PM EDT Reads: 2,051
of cloud, colocation, managed services and disaster recovery solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. TierPoint, LLC, is a leading national provider of information technology and data center services, including cloud, colocation, disaster recovery and managed IT services, with corporate headquarters in St. Louis, MO. TierPoint was formed through the strategic combination of some of t...
Apr. 26, 2015 04:30 PM EDT Reads: 1,667
SYS-CON Events announced today that Column Technologies, a global technology solutions company, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1998, Column Technologies is a leader in application performance and infrastructure management for commercial and federal markets. The company is headquartered in the United States, with a diverse and talented team of more than 350 employees around th...
Apr. 26, 2015 04:00 PM EDT Reads: 1,807
SYS-CON Events announced today that Ciqada will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Ciqada™ makes it easy to connect your products to the Internet. By integrating key components - hardware, servers, dashboards, and mobile apps - into an easy-to-use, configurable system, your products can quickly and securely join the internet of things. With remote monitoring, control, and alert messaging capability, you will mee...
Apr. 26, 2015 03:00 PM EDT Reads: 1,934
I woke up this morning to the devastating news about the earthquake in Nepal. Sitting here in California that destruction is literally on the other side of the world but my mind immediately went to thinking about my good friend Jeremy Geelan. See Jeremy and his family have been living in Kathmandu for a while now. His wife, in fact, is the Danish Ambassador to Nepal!
Apr. 26, 2015 02:15 PM EDT Reads: 194
Public Cloud IaaS started it's life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in ado...
Apr. 26, 2015 02:00 PM EDT Reads: 1,322
Dave will share his insights on how Internet of Things for Enterprises are transforming and making more productive and efficient operations and maintenance (O&M) procedures in the cleantech industry and beyond. Speaker Bio: Dave Landa is chief operating officer of Cybozu Corp (kintone US). Based in the San Francisco Bay Area, Dave has been on the forefront of the Cloud revolution driving strategic business development on the executive teams of multiple leading Software as a Services (SaaS) ap...
Apr. 26, 2015 02:00 PM EDT Reads: 1,579
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the...
Apr. 26, 2015 01:00 PM EDT Reads: 2,240
Microsoft is releasing in the near future Azure Service Fabric as a preview beta. Azure Service Fabric is built to run microservices - a complex application consisting of smaller, interlocked components that enables updating components without disrupting service. Microsoft has used this over the past few years internally for many of its own applications and the new release is for general use, a new product. OSIsoft is an early adopter of this system and run with it to expand into the explo...
Apr. 26, 2015 01:00 PM EDT Reads: 1,297
ProfitBricks, the provider of painless cloud infrastructure IaaS, today released its SDK for Ruby, written against the company's new RESTful API. The new SDK joins ProfitBricks' previously announced support for the popular multi-cloud open-source Fog project. This new Ruby SDK, which exposes advanced functionality to take advantage of ProfitBricks' simplicity and productivity, aligns with ProfitBricks' mission to provide a painless way to automate infrastructure in the cloud. Ruby is a genera...
Apr. 26, 2015 01:00 PM EDT Reads: 1,085
This digest provides an overview of good resources that are well worth reading. We’ll be updating this page as new content becomes available, so I suggest you bookmark it. Also, expect more digests to come on different topics that make all of our IT-hearts go boom!
Apr. 26, 2015 01:00 PM EDT Reads: 1,011
79% of new products miss their launch date. That was the conclusion of a CGT/Sopheon Survey in which the impact of such market misses were also explored. What it didn't dig into was the reason why so many products and projects miss their launch date. When we start digging into the details with respect to applications, we can find at least one causal factor in the delivery process, specifically that portion which focuses on the actual move into production, from which consumers (internal and...
Apr. 26, 2015 12:45 PM EDT Reads: 949
This is a no-hype, pragmatic post about why I think you should consider architecting your next project the way SOA and/or microservices suggest. No matter if it’s a greenfield approach or if you’re in dire need of refactoring. Please note: considering still keeps open the option of not taking that approach. After reading this, you will have a better idea about whether building multiple small components instead of a single, large component makes sense for your project. This post assumes that you...
Apr. 26, 2015 12:30 PM EDT Reads: 1,163
DevOps tasked with driving success in the cloud need a solution to efficiently leverage multiple clouds while avoiding cloud lock-in. Flexiant today announces the commercial availability of Flexiant Concerto. With Flexiant Concerto, DevOps have cloud freedom to automate the build, deployment and operations of applications consistently across multiple clouds. Concerto is available through four disruptive pricing models aimed to deliver multi-cloud at a price point everyone can afford.
Apr. 26, 2015 12:30 PM EDT Reads: 1,716
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
Apr. 26, 2015 12:00 PM EDT Reads: 2,329
There is no quick way to learn Jython API but to experiment with it. The easiest way is to start with Jytutor extension for XL Deploy. Now you can also use the code snippet for exposing jython/python context in XL Deploy environment by running it directly in Jytutor Here’s how you can go ahead with that Download the Jytutor extension referring to the Jytutor Blog or from the following link https://github.com/xebialabs-community/xld-jytutor-plugin/releases Shutdown your XL Deploy server...
Apr. 26, 2015 12:00 PM EDT Reads: 889
ProfitBricks has launched its new DevOps Central and REST API, along with support for three multi-cloud libraries and a Python SDK. This, combined with its already existing SOAP API and its new RESTful API, moves ProfitBricks into a position to better serve the DevOps community and provide the ability to automate cloud infrastructure in a multi-cloud world. Following this momentum, ProfitBricks has also introduced several libraries that enable developers to use their favorite language to code ...
Apr. 26, 2015 12:00 PM EDT Reads: 1,708