|By Jeremy Thake||
|February 8, 2013 09:15 AM EST||
*If you missed part one of this series, you can read it here.
So far in this series, we've looked at business requirements that drive governance - including accountability, quality, appropriateness, restrictions, discoverability, and compliance. In this article, I wanted to touch on how training requirements - and lack of them - can affect governance for SharePoint.
In my travels, I speak with many large enterprise customers who often spill the beans on the issues they are having with relation to SharePoint. One of the biggest things I encourage is to get details on their plans and strategies for SharePoint governance. A key area that I see omitted in these plans is training. Training is oftentimes the elephant in the room, from an IT perspective, and subsequently is often left until the last minute without receiving the proper amount of attention.
One of the key messages you'll hear from all the experts in the field regarding governance is the alignment of the business to IT, and actively encouraging their involvement in creating the plan. This should lead to business leaders asking for training, but they often don't know what to request. Additionally, IT's usual training is vague enough that the business won't realize it's insufficient to satisfy users until it's too late. What do I mean by "too late"? Training should be given to the appropriate people before the launch of any workload or application on SharePoint in order to maximize the effectiveness of the launch and adoption. It is never too late to start training, even if the launch has occurred, and often the business owners in the governance committee will push for this after the fact.
Make Users Earn the Privilege
For many customers, the main driver for training comes from the governance committee in terms of combating site sprawl and security compliance. Referring back to my post on governance and accountability, essentially Site Owners will get full control of their site collection or sub site which gives them the keys to do anything they wish. This is often dangerous in the hands of untrained owners. I have found many organizations enforcing that a business user cannot be a Site Owner until she has passed specific training. This can actually be enforced more readily with Claims Based Authentication where the Security Assertion Markup Language (SAML) token contains the certifications the business user has achieved.
Relevant Training Material
Some of the biggest hurdles in SharePoint training is that while it is easy to find SharePoint 101 for business users virtually anywhere, the requirement from the business oftentimes is that the training should be tailored to the look and feel of the actual workload or application the organization has had built. This essentially means re-creating all the screenshots in the context of the specific environment deployed. Another large hurdle is that, in most cases, teaching business users how to add new documents as well as create lists and libraries is not successful at driving adoption (Which we will talk about in my next post ... foreshadowing!) because people can't relate it to their current business process pains. As an example, training someone how to create a list with a few columns is great, but without context, that business user may not realize that her current inventory list in Excel could be a perfect candidate to be in a SharePoint list so that you can have workflows on each inventory list item, have alerts on inventory changes, version changes in inventory information at the item level, and have multiple views set up of the inventory items.
One very successful initiative I've witnessed is one-on-one training with business user Site Owners. Essentially, they are "SharePoint Champions" who work with a user to find out "what their problems are" in her day-to-day operations. The champion then starts showing how SharePoint can help improve the current process, and at the same time, educates the business user on how to create it for future reference. This is obviously a resource intensive exercise, but the results are worth it - one customer I spoke with told me that this helped to raise SharePoint adoption significant in their organization.
Brown Bag Sessions
An extension of one-on-one workshops, these are team events where people get together to talk about what they have done in SharePoint over lunch, hence "brown bag". These can be very useful for individuals to share what they've learned, but also for people to bring challenges and obstacles to a larger audience in hopes that the combined brain power will help them come to a resolution.
Frequently in an organization, the reason SharePoint is purchased is for collaboration and, in some circumstances, on a global scale. This immediately brings problems regarding scheduling training across geographies and time zones. AvePoint has 25 offices worldwide, so our training team deals with this by internally conducting three live sessions for each topic, leveraging Lync as well as a conference bridge.
To best accommodate the varying availability of new users of the platform, training is either scheduled online or made available for viewing online at all times. In organizations I have worked with, SharePoint 2010 itself has been leveraged to host the videos and viewed via the Silverlight web part on the screen. I have a personal preference for consuming these things on the road, as I'm on it a lot, and therefore prefer to download the videos and push them onto my Samsung Series 7 slate for viewing on the train.
With all these things mentioned above, it is important that the expectation is set as part of the governance plan on what your organization will do and when in terms of end-user training.
Next week, I'll explain in greater detail the next business driver for governance with adoption requirements.
So you think you are a DevOps warrior, huh? Put your money (not really, it’s free) where your metrics are and prove it by taking The Ultimate DevOps Geek Quiz Challenge, sponsored by DevOps Summit. Battle through the set of tough questions created by industry thought leaders to earn your bragging rights and win some cool prizes.
Oct. 22, 2016 10:30 AM EDT Reads: 3,619
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
Oct. 22, 2016 10:15 AM EDT Reads: 517
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service.
Oct. 22, 2016 08:30 AM EDT Reads: 930
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of So...
Oct. 22, 2016 08:15 AM EDT Reads: 2,096
JetBlue Airways uses virtual environments to reduce software development costs, centralize performance testing, and create a climate for continuous integration and real-time monitoring of mobile applications. The next BriefingsDirect Voice of the Customer performance engineering case study discussion examines how JetBlue Airways in New York uses virtual environments to reduce software development costs, centralize performance testing, and create a climate for continuous integration and real-tim...
Oct. 22, 2016 08:15 AM EDT Reads: 1,208
SYS-CON Events announced today that eCube Systems, the leading provider of modern development tools and best practices for Continuous Integration on OpenVMS, will exhibit at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. eCube Systems offers a family of middleware products and development tools that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
Oct. 22, 2016 08:00 AM EDT Reads: 4,433
At its core DevOps is all about collaboration. The lines of communication must be opened and it takes some effort to ensure that they stay that way. It’s easy to pay lip service to trends and talk about implementing new methodologies, but without action, real benefits cannot be realized. Success requires planning, advocates empowered to effect change, and, of course, the right tooling. To bring about a cultural shift it’s important to share challenges. In simple terms, ensuring that everyone k...
Oct. 22, 2016 07:30 AM EDT Reads: 12,263
DevOps is speeding towards the IT world like a freight train and the hype around it is deafening. There is no reason to be afraid of this change as it is the natural reaction to the agile movement that revolutionized development just a few years ago. By definition, DevOps is the natural alignment of IT performance to business profitability. The relevance of this has yet to be quantified but it has been suggested that the route to the CEO’s chair will come from the IT leaders that successfully ma...
Oct. 22, 2016 05:45 AM EDT Reads: 16,266
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...
Oct. 22, 2016 05:00 AM EDT Reads: 705
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his session at @DevOpsSummit 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will show how customers are able to achieve a level of transparency that enables everyon...
Oct. 22, 2016 02:45 AM EDT Reads: 1,256
It’s surprisingly difficult to find a concise proper definition of just what exactly DevOps entails. However, I did come across this quote that seems to do a decent job, “DevOps is a culture, movement or practice that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes.”
Oct. 22, 2016 02:15 AM EDT Reads: 2,726
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and microservices. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your conta...
Oct. 22, 2016 02:00 AM EDT Reads: 1,411
DevOps theory promotes a culture of continuous improvement built on collaboration, empowerment, systems thinking, and feedback loops. But how do you collaborate effectively across the traditional silos? How can you make decisions without system-wide visibility? How can you see the whole system when it is spread across teams and locations? How do you close feedback loops across teams and activities delivering complex multi-tier, cloud, container, serverless, and/or API-based services?
Oct. 22, 2016 01:45 AM EDT Reads: 953
Today every business relies on software to drive the innovation necessary for a competitive edge in the Application Economy. This is why collaboration between development and operations, or DevOps, has become IT’s number one priority. Whether you are in Dev or Ops, understanding how to implement a DevOps strategy can deliver faster development cycles, improved software quality, reduced deployment times and overall better experiences for your customers.
Oct. 22, 2016 12:30 AM EDT Reads: 563
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
Oct. 22, 2016 12:30 AM EDT Reads: 3,497
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
Oct. 22, 2016 12:00 AM EDT Reads: 3,856
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Oct. 22, 2016 12:00 AM EDT Reads: 5,951
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
Oct. 21, 2016 11:45 PM EDT Reads: 4,425
“Being able to take needless work out of the system is more important than being able to put more work into the system.” This is one of my favorite quotes from Gene Kim’s book, The Phoenix Project, and it plays directly into why we're announcing the DevOps Express initiative today. Tracing the Steps. For years now, I have witnessed needless work being performed across the DevOps industry. No, not within our clients DevOps and continuous delivery practices. I have seen it in the buyer’s journe...
Oct. 21, 2016 11:45 PM EDT Reads: 1,239
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Oct. 21, 2016 10:00 PM EDT Reads: 33,912