Click here to close now.



Welcome!

Microservices Expo Authors: Jason Bloomberg, Elizabeth White, Pat Romanski, Liz McMillan, Anders Wallgren

Related Topics: Microsoft Cloud, Microservices Expo, IoT User Interface, Silverlight, Cloud Security

Microsoft Cloud: Article

SharePoint Gone Wild: When Governance Lacks Accountability

Help your organization understand what "could happen"

In a webinar entitled ‘Business Drivers and Checklists for Successful SharePoint Governance', Randy Williams, SharePoint MVP and AvePoint Enterprise Trainer & Evangelist, and I discussed the business drivers that come from individuals outside the IT department for SharePoint as a service within an organization. These drivers often result in policies being defined to set the expectation with the business and to focus alignment with the IT department.

Over a series of posts, I will focus on horror stories, from some of our 8,000+ customers we have here at AvePoint, which provided the genesis for these business drivers. The intention of this series is to proactively help your organization understand what "could happen" and what the business drivers are to help you structure your organization's governance system. I'm fortunate enough to get to meet a lot of our customers in person to discuss their SharePoint pain points, and enjoy referring them to resources all over the Internet to help them to cure these pains. I often feel like a SharePoint therapist of sorts, and selfishly enjoy hearing the pains as it triggers new ideas for products and articles we can share more broadly.

I'm a big fan of mind mapping, and over time, I've collected these pains and sorted them into some distinct business drivers, influenced by the other SharePoint governance experts in the field I discussed in one of my previous posts. Here are the main business drivers (for more explanation of each of these, check out Randy's recent post on the topic here):

To refer back to the policy areas defined in the governance system that the 21 Apps team came up with (IT Governance; Project Governance; Information Governance; Business & IT Alignment; and Continuous Improvement), there is overlap between the drivers and the policies - not a one to one mapping. This would make for a tidier diagram, but you can't have everything I guess!

To start this journey through the business drivers, I will start with one of the pain points that I have heard at every single customer, small or large, this past year - accountability.

The definition of accountability - "the state of being accountable, liable, or answerable" - really does sum it up well with respect to SharePoint content. When I state SharePoint content, I really mean being accountable at a document, library, sub site, site collection, web app or farm level. There are obviously other forms of SharePoint content outside this stack, such as in service applications including the managed metadata term store, user profiles, and business connectivity services external content types.

Typically, in an organization the IT department has the accountability of the farm level from an operational and maintenance level.

From a web application level, these are typically the workloads such as a collaboration system, document management system, intranet, internet, business intelligence system and so on. Within an organization, these cross-business workloads are often owned by either the IT department or a specific business unit such as human resources, communications, information management, or marketing. For business-specific workloads like internet sites and business intelligence systems, they are typically owned by the departments who requested them and are charged for them by the IT department.

Accountability starts to get a little hazy at the site collection level and below. The main reason for this is that content at this level, especially in cross business workloads such as collaboration systems and document management systems, typically start to separate at this level. For instance, in a document management system, each department may have its own site collection or, even further, a project management office may have a site collection per project. There are so many varieties of information architecture at the site collection and sub site level that accountability is not often the business owner of a department. This would also be the case for a project site collection where the accountable person would be the project owner.

The major pain point within organizations I talk to is how to track accountability at each of these levels. At a farm level, this can be done easily with the farm administrators group. At the web application level, this can be done with the web application policy settings. This can be accomplished on site collections with site collection administrator level. At the sub site level, this can be achieved via the owners group level. The biggest problem with assigning users to these settings is that it not only is an easy way to track accountability, but it also gives heightened permission levels to them. The main challenge here is that often these accountable people are not trained in SharePoint and don't require ‘god mode' of the container against which they have been tracked.

The other side of the accountability is not only tracking it on provisioning of these containers, but for the entire lifecycle of the containers. A common issue among customers is that the original people held accountable have transferred roles or left the organization entirely. Typically, containers require archiving for legal reasons and storage constraints. Or, IT just needs to reach out to the accountable person to notify them of a change request. Without having an up to the minute accountable person, these decisions are harder to make and can cause rifts between IT and the business.

More Stories By Jeremy Thake

Jeremy Thake is AvePoint's Chief Architect. Jeremy’s 10-plus years of experience in the software development industry, along with his expertise in Microsoft technologies, earned him the label of “expert” in the global SharePoint community. He was named a Microsoft SharePoint MVP in 2009, and continues to work directly with enterprise customers and AvePoint’s research & development team to develop solutions that will set the standard for the next generation of collaboration platforms, including Microsoft SharePoint 2013.

Jeremy was one of only eight Microsoft MVPs from Australia, where he lived for seven years, who was recognized by the SharePoint Product Team in 2010 for his extensive contributions to the global SharePoint community. He also played an instrumental role in organizing the Perth SharePoint User Group during his time living there.

@MicroservicesExpo Stories
The battle over bimodal IT is heating up. Now that there’s a reasonably broad consensus that Gartner’s advice about bimodal IT is deeply flawed – consensus everywhere except perhaps at Gartner – various ideas are springing up to fill the void. The bimodal problem, of course, is well understood. ‘Traditional’ or ‘slow’ IT uses hidebound, laborious processes that would only get in the way of ‘fast’ or ‘agile’ digital efforts. The result: incoherent IT strategies and shadow IT struggles that lead ...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
The (re?)emergence of Microservices was especially prominent in this week’s news. What are they good for? do they make sense for your application? should you take the plunge? and what do Microservices mean for your DevOps and Continuous Delivery efforts? Continue reading for more on Microservices, containers, DevOps culture, and more top news from the past week. As always, stay tuned to all the news coming from@ElectricCloud on DevOps and Continuous Delivery throughout the week and retweet/favo...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
If we look at slow, traditional IT and jump to the conclusion that just because we found its issues intractable before, that necessarily means we will again, then it’s time for a rethink. As a matter of fact, the world of IT has changed over the last ten years or so. We’ve been experiencing unprecedented innovation across the board – innovation in technology as well as in how people organize and accomplish tasks. Let’s take a look at three differences between today’s modern, digital context...
As software organizations continue to invest in achieving Continuous Delivery (CD) of their applications, we see increased interest in microservices architectures, which–on the face of it–seem like a natural fit for enabling CD. In microservices (or its predecessor, “SOA”), the business functionality is decomposed into a set of independent, self-contained services that communicate with each other via an API. Each of the services has their own application release cycle, and are developed and depl...
At the heart of the Cloud Native model is a microservices application architecture, and applying this to a telco SDN scenario offers enormous opportunity for product innovation and competitive advantage. For example in the ETSI NFV Ecosystem white paper they describe one of the product markets that SDN might address to be the Home sector. Vendors like Alcatel market SDN-based solutions for the home market, offering Home Gateways – A virtual residential gateway (vRGW) where service provider...
In the Bimodal model we find two areas of IT - the traditional kind where the main concern is keeping the lights on and the IT focusing on agility and speed, where everything needs to be faster. Today companies are investing in new technologies and processes to emulate their most agile competitors. Gone are the days of waterfall development and releases only every few months. Today's IT and the business it powers demands performance akin to a supercar - everything needs to be faster, every sc...
With microservices, SOA and distributed architectures becoming more popular, it is becoming increasingly harder to keep track of where time is spent in a distributed application when trying to diagnose performance problems. Distributed tracing systems attempt to address this problem by following application requests across service boundaries, persisting metadata along the way that provide context for fine-grained performance monitoring.
Web performance issues and advances have been gaining a stronger presence in the headlines as people are becoming more aware of its impact on virtually every business, and 2015 was no exception. We saw a myriad of major outages this year hit some of the biggest corporations, as well as some technology integrations and other news that we IT Ops aficionados find very exciting. This past year has offered several opportunities for growth and evolution in the performance realm — even the worst failu...
Are you someone who knows that the number one rule in DevOps is “Don’t Panic”? Especially when it comes to making Continuous Delivery changes inside your organization? Are you someone that theorizes that if anyone implements real automation changes, the solution will instantly become antiquated and be replaced by something even more bizarre and inexplicable?
Welcome to the first top DevOps news roundup of 2016! At the end of last year, we saw some great predictions for 2016. While we’re excited to kick off the new year, this week’s top posts reminded us to take a second to slow down and really understand the current state of affairs. For example, do you actually know what microservices are – or aren’t? What about DevOps? Does the emphasis still fall mostly on the development side? This week’s top news definitely got the wheels turning and just migh...
Test automation is arguably the most important innovation to the process of QA testing in software development. The ability to automate regression testing and other repetitive test cases can significantly reduce the overall production time for even the most complex solutions. As software continues to be developed for new platforms – including mobile devices and the diverse array of endpoints that will be created during the rise of the Internet of Things - automation integration will have a huge ...
Providing a full-duplex communication channel over a single TCP connection, WebSocket is the most efficient protocol for real-time responses over the web. If you’re utilizing WebSocket technology, performance testing will boil down to simulating the bi-directional nature of your application. Introduced with HTML5, the WebSocket protocol allows for more interaction between a browser and website, facilitating real-time applications and live content. WebSocket technology creates a persistent conne...