Welcome!

Microservices Expo Authors: Chris Schwarz, Todd Matters, Elizabeth White, Pat Romanski, Stackify Blog

Related Topics: Microsoft Cloud, Microservices Expo, Machine Learning , Silverlight, Cloud Security

Microsoft Cloud: Article

SharePoint Gone Wild: When Governance Lacks Accountability

Help your organization understand what "could happen"

In a webinar entitled ‘Business Drivers and Checklists for Successful SharePoint Governance', Randy Williams, SharePoint MVP and AvePoint Enterprise Trainer & Evangelist, and I discussed the business drivers that come from individuals outside the IT department for SharePoint as a service within an organization. These drivers often result in policies being defined to set the expectation with the business and to focus alignment with the IT department.

Over a series of posts, I will focus on horror stories, from some of our 8,000+ customers we have here at AvePoint, which provided the genesis for these business drivers. The intention of this series is to proactively help your organization understand what "could happen" and what the business drivers are to help you structure your organization's governance system. I'm fortunate enough to get to meet a lot of our customers in person to discuss their SharePoint pain points, and enjoy referring them to resources all over the Internet to help them to cure these pains. I often feel like a SharePoint therapist of sorts, and selfishly enjoy hearing the pains as it triggers new ideas for products and articles we can share more broadly.

I'm a big fan of mind mapping, and over time, I've collected these pains and sorted them into some distinct business drivers, influenced by the other SharePoint governance experts in the field I discussed in one of my previous posts. Here are the main business drivers (for more explanation of each of these, check out Randy's recent post on the topic here):

To refer back to the policy areas defined in the governance system that the 21 Apps team came up with (IT Governance; Project Governance; Information Governance; Business & IT Alignment; and Continuous Improvement), there is overlap between the drivers and the policies - not a one to one mapping. This would make for a tidier diagram, but you can't have everything I guess!

To start this journey through the business drivers, I will start with one of the pain points that I have heard at every single customer, small or large, this past year - accountability.

The definition of accountability - "the state of being accountable, liable, or answerable" - really does sum it up well with respect to SharePoint content. When I state SharePoint content, I really mean being accountable at a document, library, sub site, site collection, web app or farm level. There are obviously other forms of SharePoint content outside this stack, such as in service applications including the managed metadata term store, user profiles, and business connectivity services external content types.

Typically, in an organization the IT department has the accountability of the farm level from an operational and maintenance level.

From a web application level, these are typically the workloads such as a collaboration system, document management system, intranet, internet, business intelligence system and so on. Within an organization, these cross-business workloads are often owned by either the IT department or a specific business unit such as human resources, communications, information management, or marketing. For business-specific workloads like internet sites and business intelligence systems, they are typically owned by the departments who requested them and are charged for them by the IT department.

Accountability starts to get a little hazy at the site collection level and below. The main reason for this is that content at this level, especially in cross business workloads such as collaboration systems and document management systems, typically start to separate at this level. For instance, in a document management system, each department may have its own site collection or, even further, a project management office may have a site collection per project. There are so many varieties of information architecture at the site collection and sub site level that accountability is not often the business owner of a department. This would also be the case for a project site collection where the accountable person would be the project owner.

The major pain point within organizations I talk to is how to track accountability at each of these levels. At a farm level, this can be done easily with the farm administrators group. At the web application level, this can be done with the web application policy settings. This can be accomplished on site collections with site collection administrator level. At the sub site level, this can be achieved via the owners group level. The biggest problem with assigning users to these settings is that it not only is an easy way to track accountability, but it also gives heightened permission levels to them. The main challenge here is that often these accountable people are not trained in SharePoint and don't require ‘god mode' of the container against which they have been tracked.

The other side of the accountability is not only tracking it on provisioning of these containers, but for the entire lifecycle of the containers. A common issue among customers is that the original people held accountable have transferred roles or left the organization entirely. Typically, containers require archiving for legal reasons and storage constraints. Or, IT just needs to reach out to the accountable person to notify them of a change request. Without having an up to the minute accountable person, these decisions are harder to make and can cause rifts between IT and the business.

More Stories By Jeremy Thake

Jeremy Thake is AvePoint's Chief Architect. Jeremy’s 10-plus years of experience in the software development industry, along with his expertise in Microsoft technologies, earned him the label of “expert” in the global SharePoint community. He was named a Microsoft SharePoint MVP in 2009, and continues to work directly with enterprise customers and AvePoint’s research & development team to develop solutions that will set the standard for the next generation of collaboration platforms, including Microsoft SharePoint 2013.

Jeremy was one of only eight Microsoft MVPs from Australia, where he lived for seven years, who was recognized by the SharePoint Product Team in 2010 for his extensive contributions to the global SharePoint community. He also played an instrumental role in organizing the Perth SharePoint User Group during his time living there.

@MicroservicesExpo Stories
Colocation is a central pillar of modern enterprise infrastructure planning because it provides greater control, insight, and performance than managed platforms. In spite of the inexorable rise of the cloud, most businesses with extensive IT hardware requirements choose to host their infrastructure in colocation data centers. According to a recent IDC survey, more than half of the businesses questioned use colocation services, and the number is even higher among established businesses and busine...
For most organizations, the move to hybrid cloud is now a question of when, not if. Fully 82% of enterprises plan to have a hybrid cloud strategy this year, according to Infoholic Research. The worldwide hybrid cloud computing market is expected to grow about 34% annually over the next five years, reaching $241.13 billion by 2022. Companies are embracing hybrid cloud because of the many advantages it offers compared to relying on a single provider for all of their cloud needs. Hybrid offers bala...
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...
"We are a monitoring company. We work with Salesforce, BBC, and quite a few other big logos. We basically provide monitoring for them, structure for their cloud services and we fit into the DevOps world" explained David Gildeh, Co-founder and CEO of Outlyer, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Microservices are increasingly used in the development world as developers work to create larger, more complex applications that are better developed and managed as a combination of smaller services that work cohesively together for larger, application-wide functionality. Tools such as Service Fabric are rising to meet the need to think about and build apps using a piece-by-piece methodology that is, frankly, less mind-boggling than considering the whole of the application at once. Today, we'll ...
What's the role of an IT self-service portal when you get to continuous delivery and Infrastructure as Code? This general session showed how to create the continuous delivery culture and eight accelerators for leading the change. Don Demcsak is a DevOps and Cloud Native Modernization Principal for Dell EMC based out of New Jersey. He is a former, long time, Microsoft Most Valuable Professional, specializing in building and architecting Application Delivery Pipelines for hybrid legacy, and cloud ...
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo Silicon Valley which will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is at the intersection of technology and business-optimizing tools, organizations and processes to bring measurable improvements in productivity and profitability," said Aruna Ravichandran, vice president, DevOps product and solutions marketing...
In his session at Cloud Expo, Alan Winters, an entertainment executive/TV producer turned serial entrepreneur, presented a success story of an entrepreneur who has both suffered through and benefited from offshore development across multiple businesses: The smart choice, or how to select the right offshore development partner Warning signs, or how to minimize chances of making the wrong choice Collaboration, or how to establish the most effective work processes Budget control, or how to ma...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
There's a lot to gain from cloud computing, but success requires a thoughtful and enterprise focused approach. Cloud computing decouples data and information from the infrastructure on which it lies. A process that is a LOT more involved than dragging some folders from your desktop to a shared drive. Cloud computing as a mission transformation activity, not a technological one. As an organization moves from local information hosting to the cloud, one of the most important challenges is addressi...
In the decade following his article, cloud computing further cemented Carr’s perspective. Compute, storage, and network resources have become simple utilities, available at the proverbial turn of the faucet. The value they provide is immense, but the cloud playing field is amazingly level. Carr’s quote above presaged the cloud to a T. Today, however, we’re in the digital era. Mark Andreesen’s ‘software is eating the world’ prognostication is coming to pass, as enterprises realize they must be...
Hybrid IT is today’s reality, and while its implementation may seem daunting at times, more and more organizations are migrating to the cloud. In fact, according to SolarWinds 2017 IT Trends Index: Portrait of a Hybrid IT Organization 95 percent of organizations have migrated crucial applications to the cloud in the past year. As such, it’s in every IT professional’s best interest to know what to expect.
Both SaaS vendors and SaaS buyers are going “all-in” to hyperscale IaaS platforms such as AWS, which is disrupting the SaaS value proposition. Why should the enterprise SaaS consumer pay for the SaaS service if their data is resident in adjacent AWS S3 buckets? If both SaaS sellers and buyers are using the same cloud tools, automation and pay-per-transaction model offered by IaaS platforms, then why not host the “shrink-wrapped” software in the customers’ cloud? Further, serverless computing, cl...
A common misconception about the cloud is that one size fits all. Companies expecting to run all of their operations using one cloud solution or service must realize that doing so is akin to forcing the totality of their business functionality into a straightjacket. Unlocking the full potential of the cloud means embracing the multi-cloud future where businesses use their own cloud, and/or clouds from different vendors, to support separate functions or product groups. There is no single cloud so...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities. In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, posited that disruption is inevitable for comp...
Companies have always been concerned that traditional enterprise software is slow and complex to install, often disrupting critical and time-sensitive operations during roll-out. With the growing need to integrate new digital technologies into the enterprise to transform business processes, this concern has become even more pressing. A 2016 Panorama Consulting Solutions study revealed that enterprise resource planning (ERP) projects took an average of 21 months to install, with 57 percent of th...
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers wit...