Click here to close now.




















Welcome!

Microservices Expo Authors: Pat Romanski, VictorOps Blog, Elizabeth White, Liz McMillan, Ruxit Blog

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Containers Expo Blog, @BigDataExpo, SDN Journal

@CloudExpo: Article

Reining in Enterprise IT Management Costs

Reducing support costs is a key goal of CIOs

Simplifying IT administration is a goal for CIOs to reduce manual intervention while running day-to-day operations with the primary goal of reducing the percentage of their IT budgets spent on maintenance. The IT management costs of web companies like Google and Facebook (which cater to tens of millions of users) are extremely low when compared to the size of their infrastructures. A huge advantage they and other super-efficient companies share is gained by 1) a mostly virtualized compute workloads 2) very little legacy infrastructure and 3) most applications written to follow common patterns optimized to take full advantage of virtualized resources. Having learned from managing compute infrastructures, these companies have extended this best practice to managing storage and network resources, too.

A number of enterprises are adopting cloud infrastructures with the aim of replicating similar efficiencies in their own IT departments. The challenge these organizations face is that they are hobbled by supporting legacy systems that must co-exist with new cloud architectures. Traditional approaches to IT management require IT operators and administrators to navigate among multiple systems and agents to collect and analyze information necessary to maintain high availability and performance. Most of the IT management products enterprises use do not offer integrated capabilities to manage these new environments.

Consider as an example the enterprise challenge that has arisen from recent major changes to retail businesses. Using a multi-channel approach by combining online properties, stores and mobile devices is crucial to improving customer experience while also increasing revenues. This approach requires use of composite applications combining various components of an IT environment, including supply chain, web-to-store integration and order management. Managing this environment that combines traditional IT with virtualized and cloud infrastructure brings up new challenges to IT operations.

For an integrated enterprise IT environment, IT management tools should provide optimal detection, management and fix of problems as follows:

  1. Detection: Before end-users even observe problems, IT management tools should generate alerts. These alerts could include applications that cross a warning threshold for response times or transactions speeds that drop below a limit. Notified of anomalies, IT operations personnel can take steps to manage the process of fixing the components causing these problems.
  1. Management: After getting alerts, IT Operations have enough information to review traditional IT, virtualized and cloud resources together. They can leverage a consolidated IT Management tool to view the entire infrastructure through a "single pane of glass." Operational analysts are able to drill down into various components of the entire IT infrastructure, including tracking transactions, application servers, ERP applications and end-user experiences. This allows them to look into the health of traditional IT and cloud applications to identify components that need to be fixed.
  1. Fix: Once the components causing the problem are identified, the revised parameters should be recorded on the Change and Configuration Management Database (CCMDB) through the same interface. A provisioning tool should be leveraged to create patterns of composite applications targeted to be deployed to virtualized hardware and supported hypervisors. The updated parameters are then recorded and stored in CCMDB, forming the basis of future deployments.

Similar detect/manage/fix activities could be followed for network and storage resources. Particularly critical to the success of these strategies are the insight into end user experience and the capability to automatically respond with capacity, availability and performance management.

As businesses change to adopt cloud computing solutions, enterprise IT support operations are increasingly challenged to handle more complex environments. Managing an integrated IT environment requires a single solution with visibility into application performance. The combination of technologies demands that solutions work across multiple environments to pull together diverse applications and data. This kind of insight enables management of cloud, virtualized and hybrid environments that run side by side with traditional IT environments. It is important to take the right approach so that business change is not hobbled by an inflexible IT infrastructure. Matching appropriate technology solutions to increasingly complex business challenges allows an optimum business outcome.

Several products exist in this space to assist enterprise customers including: CA, Compuware, HP and IBM. I have reviewed several from IBM including SmartCloud Application Performance Management, SmartCloud Monitoring, SmartCloud Control Desk, SmartCloud Provisioning, IBM Netcool Network Management and SmartCloud Virtual Storage Center. While each has unique strengths, the integration of these products is what really allows IBM to offer customers highly differentiated solutions for effectively managing new IT environments.

While enterprise customers have several goals for 2013, managing integrated environments should be high on the priority list. Choosing the appropriate vendor with an appropriate integrated portfolio is important to meet enterprise goals of managing infrastructures with the efficiencies of Google or Facebook. One vendor whose solutions are well worth considering in this regard is IBM.

Disclaimer:  IBM is one of my customers.

This post was first published on Robustcloud.com. Republished with permission.

More Stories By Larry Carvalho

Larry Carvalho runs Robust Cloud LLC, an advisory services company helping various ecosystem players develop a strategy to take advantage of cloud computing. As the 2010-12 Instructor of Cloud Expo's popular Cloud Computing Bootcamp, he has already led the bootcamp in New York, Silicon Valley, and Prague, receiving strong positive feedback from attendees about the value gained at these events. Carvalho has facilitated all-day sessions at customer locations to set a clear roadmap and gain consensus among attendees on strategy and product direction. He has participated in multiple discussion panels focused on cloud computing trends at information technology events, and he has delivered all-day cloud computing training to customers in conjunction with CloudCamps. To date, his role has taken him to clients in three continents.

@MicroservicesExpo Stories
Skeuomorphism usually means retaining existing design cues in something new that doesn’t actually need them. However, the concept of skeuomorphism can be thought of as relating more broadly to applying existing patterns to new technologies that, in fact, cry out for new approaches. In his session at DevOps Summit, Gordon Haff, Senior Cloud Strategy Marketing and Evangelism Manager at Red Hat, discussed why containers should be paired with new architectural practices such as microservices rathe...
Early in my DevOps Journey, I was introduced to a book of great significance circulating within the Web Operations industry titled The Phoenix Project. (You can read our review of Gene’s book, if interested.) Written as a novel and loosely based on many of the same principles explored in The Goal, this book has been read and referenced by many who have adopted DevOps into their continuous improvement and software delivery processes around the world. As I began planning my travel schedule last...
Any Ops team trying to support a company in today’s cloud-connected world knows that a new way of thinking is required – one just as dramatic than the shift from Ops to DevOps. The diversity of modern operations requires teams to focus their impact on breadth vs. depth. In his session at DevOps Summit, Adam Serediuk, Director of Operations at xMatters, Inc., will discuss the strategic requirements of evolving from Ops to DevOps, and why modern Operations has begun leveraging the “NoOps” approa...
In today's digital world, change is the one constant. Disruptive innovations like cloud, mobility, social media, and the Internet of Things have reshaped the market and set new standards in customer expectations. To remain competitive, businesses must tap the potential of emerging technologies and markets through the rapid release of new products and services. However, the rigid and siloed structures of traditional IT platforms and processes are slowing them down – resulting in lengthy delivery ...
The Microservices architectural pattern promises increased DevOps agility and can help enable continuous delivery of software. This session is for developers who are transforming existing applications to cloud-native applications, or creating new microservices style applications. In his session at DevOps Summit, Jim Bugwadia, CEO of Nirmata, will introduce best practices, patterns, challenges, and solutions for the development and operations of microservices style applications. He will discuss ...
In his session at 17th Cloud Expo, Ernest Mueller, Product Manager at Idera, will explain the best practices and lessons learned for tracking and optimizing costs while delivering a cloud-hosted service. He will describe a DevOps approach where the applications and systems work together to track usage, model costs in a granular fashion, and make smart decisions at runtime to minimize costs. The trickier parts covered include triggering off the right metrics; balancing resilience and redundancy ...
Docker containerization is increasingly being used in production environments. How can these environments best be monitored? Monitoring Docker containers as if they are lightweight virtual machines (i.e., monitoring the host from within the container), with all the common metrics that can be captured from an operating system, is an insufficient approach. Docker containers can’t be treated as lightweight virtual machines; they must be treated as what they are: isolated processes running on hosts....
Before becoming a developer, I was in the high school band. I played several brass instruments - including French horn and cornet - as well as keyboards in the jazz stage band. A musician and a nerd, what can I say? I even dabbled in writing music for the band. Okay, mostly I wrote arrangements of pop music, so the band could keep the crowd entertained during Friday night football games. What struck me then was that, to write parts for all the instruments - brass, woodwind, percussion, even k...
Whether you like it or not, DevOps is on track for a remarkable alliance with security. The SEC didn’t approve the merger. And your boss hasn’t heard anything about it. Yet, this unruly triumvirate will soon dominate and deliver DevSecOps faster, cheaper, better, and on an unprecedented scale. In his session at DevOps Summit, Frank Bunger, VP of Customer Success at ScriptRock, will discuss how this cathartic moment will propel the DevOps movement from such stuff as dreams are made on to a prac...
SYS-CON Events announced today that G2G3 will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based on a collective appreciation for user experience, design, and technology, G2G3 is uniquely qualified and motivated to redefine how organizations and people engage in an increasingly digital world.
It’s been proven time and time again that in tech, diversity drives greater innovation, better team productivity and greater profits and market share. So what can we do in our DevOps teams to embrace diversity and help transform the culture of development and operations into a true “DevOps” team? In her session at DevOps Summit, Stefana Muller, Director, Product Management – Continuous Delivery at CA Technologies, answered that question citing examples, showing how to create opportunities for ...
SYS-CON Events announced today that DataClear Inc. will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. The DataClear ‘BlackBox’ is the only solution that moves your PC, browsing and data out of the United States and away from prying (and spying) eyes. Its solution automatically builds you a clean, on-demand, virus free, new virtual cloud based PC outside of the United States, and wipes it clean...
What does “big enough” mean? It’s sometimes useful to argue by reductio ad absurdum. Hello, world doesn’t need to be broken down into smaller services. At the other extreme, building a monolithic enterprise resource planning (ERP) system is just asking for trouble: it’s too big, and it needs to be decomposed.
Several years ago, I was a developer in a travel reservation aggregator. Our mission was to pull flight and hotel data from a bunch of cryptic reservation platforms, and provide it to other companies via an API library - for a fee. That was before companies like Expedia standardized such things. We started with simple methods like getFlightLeg() or addPassengerName(), each performing a small, well-understood function. But our customers wanted bigger, more encompassing services that would "do ...
The pricing of tools or licenses for log aggregation can have a significant effect on organizational culture and the collaboration between Dev and Ops teams. Modern tools for log aggregation (of which Logentries is one example) can be hugely enabling for DevOps approaches to building and operating business-critical software systems. However, the pricing of an aggregated logging solution can affect the adoption of modern logging techniques, as well as organizational capabilities and cross-team ...
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
DevOps has traditionally played important roles in development and IT operations, but the practice is quickly becoming core to other business functions such as customer success, business intelligence, and marketing analytics. Modern marketers today are driven by data and rely on many different analytics tools. They need DevOps engineers in general and server log data specifically to do their jobs well. Here’s why: Server log files contain the only data that is completely full and accurate in th...
Brands are more than the sum of their brand elements – logos, colors, shapes, and the like. Brands are promises. Promises from a company to its customers that its products will deliver the value and experience customers expect. Today, digital is transforming enterprises across numerous industries. As companies become software-driven organizations, their brands transform into digital brands. But if brands are promises, then what do digital brands promise – and how do those promises differ from ...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advance...
We chat again with Jason Bloomberg, a leading industry analyst and expert on achieving digital transformation by architecting business agility in the enterprise. He writes for Forbes, Wired, TechBeacon, and his biweekly newsletter, the Cortex. As president of Intellyx, he advises business executives on their digital transformation initiatives and delivers training on Agile Architecture. His latest book is The Agile Architecture Revolution. Check out his first interview on Agile trends here.