|By Marketwired .||
|January 17, 2013 11:15 AM EST||
SAN JOSE, CA and COLUMBIA, MO -- (Marketwire) -- 01/17/13 -- ISCS is pleased to announce that Cornerstone National Insurance Company (Cornerstone) implemented ISCS's SurePower Innovation® Policy Administration Suite in its Missouri and Oklahoma markets, which the company followed up with an agency roadshow highlighting the agent interface.
Cornerstone's results include a high rate of agency adoption, expansion of the company's agency base, and a significant increase in straight-through processing (STP) percentages achieved without relaxing any underwriting criteria. The implementation of SurePower Innovation highlights Cornerstone's commitment to ease of doing business, customer service and developing future capabilities to compete in markets shared with well-known, national auto insurance providers.
"We were looking for a long-term solution that included a consolidated customer-service portal -- a one-stop for customers to view documents, pay bills, file claims -- and a customer sales portal," explained Roger Walker, chief operating officer for Cornerstone. "We also know change is constant and required the vendor have a track record of developing their system as technology advances. We had tough criteria, and ISCS rose to the top."
With shrinking margins and increased competition from larger companies, Walker indicated he feels it is critical for smaller insurers like Cornerstone to provide user-friendly services to both insureds and independent insurance agents in order to succeed. For example, ISCS's modern architecture software allows agents to interface with ISO ClaimSearch and car rental companies directly through Cornerstone's platform.
In addition to finding the right solution provider, Cornerstone sought a partner who could help with implementation strategy. "That's one of the things ISCS does very well," Walker said. "They understand the insurance business, and they help you become better."
Cornerstone met its implementation deadlines, and gave credit for the success to a combination of the right people working with the right techniques and technologies, particularly the adoption of agile project methodology and the pre-integration of the SurePower Innovation Suite's components. Cornerstone's 2013 plans include extending SurePower Innovation's use for business in Arkansas, Kansas and Texas.
"Cornerstone 'gets it' on so many levels," said Andy Scurto, president of ISCS. "Not only are they continually thinking about how to use technology to compete better, they have also had great success managing their entire organization toward a large, shared goal. We are pleased that the trust they placed in us for this major initiative has had such positive results and look forward to supporting their ongoing success."
P&C carriers and MGAs rely on the modular, Web and SOA-based SurePower Innovation Policy Administration Suite to perform critical business processes for commercial, personal and specialty lines of business. These include underwriting automation, policy and claims management, integrated reinsurance, integrated billing and much more. The system provides integrated document management, a rules-based data warehouse, and document imaging client tool for bulk indexing and LDAP-standards security. With modern highly scalable, extensible, and configurable technology, SurePower Innovation enables insurers of all sizes to meet today's market requirement for business agility. SurePower Innovation Policy Administration Suite is a company-wide, strategic choice for carriers to both retain customers and increase their book of business. For more information contact Phil Kiekhaefer, Ph.D., Director of Marketing & Usability for ISCS, at 1-888-901-ISCS, [email protected], or visit www.iscs.com.
About Cornerstone National Insurance Company (Cornerstone)
A division of Cornerstone Group, Cornerstone National Insurance Company was founded in Missouri in 1996, by a group of insurance executives with hundreds of years of combined experience in the business. The company commenced writing automobile insurance business in March of 1997, and expanded in Arkansas and Oklahoma in early 2000. In early 2006, the company began its campaign into Kansas and Texas. Today its insurance brokerage division also provides life, health, property and liability coverage for personal and commercial applicants. For more information, please visit Cornerstone Group's website at www.cornerstonenational.com.
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