|By Business Wire
|December 21, 2012 08:55 AM EST
CAA Insurance (Ontario), a provider of auto and property insurance to
clients in Ontario and the Maritimes, and Guidewire Software, Inc.
(NYSE: GWRE), a provider of flexible core system software to
Property/Casualty insurers, today announced that CAA Insurance has
successfully implemented Guidewire InsuranceSuite™ as its new platform
for rating, underwriting and policy administration, claims management,
CAA Insurance selected InsuranceSuite to modernize its systems and
increase its business agility to ultimately enhance the experience of
its members and agents. Following the conclusion of a 14-month
implementation project in which all InsuranceSuite systems were
completed in parallel, including many external integrations, CAA
Insurance is now in production with InsuranceSuite for both their
personal lines of business, which include auto and property. As of
December 1st, CAA Insurance’s main call center in Thornhill, Ontario and
its 40 retail locations, located in four provinces, are all live on
“The success of the project depended on the full and seamless
collaboration and teamwork between CAA and Guidewire,” said Matthew
Turack, Vice President of Insurance for CAA South Central Ontario. “An
implementation of this size, done in this amount of time, needed to
adopt a full Agile methodology to be successful. Our people stepped up
and found a great partner and mentor in Guidewire every step of the way.”
InsuranceSuite is enabling CAA to:
Perform advanced underwriting;
Increase analytical capabilities;
Improve service levels for members, agents and associates due to
enhanced system functionality and operational efficiencies;
Improve the agility needed to expand and adjust its product portfolio;
More easily integrate with third party applications and processes due
to increased flexibility; and
Enjoy a modern technology platform designed to grow and evolve with
“The feedback from our end-users has been that Guidewire InsuranceSuite
is easy to use and that they really enjoy the experience of interacting
with the system,” said James Vezina, Manager, Business Solutions for CAA
Insurance. “More importantly, users also felt that InsuranceSuite is
already enhancing member value, as it allows them to do their work
easier, freeing them up to focus more on the member experience.”
Turack added, “We believe that having all three systems from the same
vendor in an integrated suite is just an overall phenomenal benefit for
us. The Guidewire products fit in well with our SOA architecture,
allowing us to leverage all the work we have put into our Enterprise
Service Bus over the last few years. Since all of the systems speak the
same language, provide the same user experience, and have a unified look
and feel, it allows for seamless integration and enhancement.”
“We congratulate CAA Insurance on their successful deployment of
InsuranceSuite,” said Steve Sherry, Vice President, The Americas,
Guidewire Software. “CAA sets a very high standard of service excellence
for their members, and we are proud to partner with them to help them
achieve their customer service goals.”
Guidewire InsuranceSuite powers the mission-critical operations of
property/casualty insurers competing in today’s market. The suite was
designed using a modular approach, enabling insurers to select
individual applications -- Guidewire PolicyCenter®, Guidewire
BillingCenter®, and Guidewire ClaimCenter® -- or a pre-integrated set,
driven by their requirements and priorities. InsuranceSuite provides the
flexibility insurers need to deliver insurance the way they want to, by
rapidly delivering better products and service to their policyholders
and agents, while improving underwriting discipline and lowering
About The Canadian Automobile Association Insurance Company
CAA Insurance Company (Ontario) was founded in 1974 and is part of CAA
South Central Ontario. With over 1.9 million Members, CAA South Central
Ontario is the largest CAA Club in Canada. CAA Insurance Company
(Ontario) provides auto and property insurance to clients in Ontario and
the Maritimes. For more information, please visit www.caasco.com.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
general (Property/Casualty) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in Foster
City, California, with offices in Beijing, Dublin, Hong Kong, London,
Munich, Paris, Sydney, Tokyo, Toronto, and Warsaw. For more information,
please visit www.guidewire.com.
NOTE: © 2012 Guidewire Software, Inc. All rights reserved. Guidewire,
Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter,
Guidewire BillingCenter, Guidewire InsuranceSuite, Guidewire Live,
Before & After, Guidewire PartnerConnect, Deliver Insurance Your Way,
and the Guidewire logo are trademarks, service marks, or registered
trademarks of Guidewire Software, Inc. in the United States and/or other
Let's just nip the conflation of these terms in the bud, shall we?
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They are not.
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