Click here to close now.




















Welcome!

Microservices Expo Authors: Pat Romanski, Liz McMillan, Elizabeth White, Trevor Parsons, SmartBear Blog

Related Topics: Java IoT, Microservices Expo, Microsoft Cloud, IoT User Interface, Agile Computing

Java IoT: Article

Interested in Proactive IT Management?

Consider operational adoption early in your planning cycle

With the end of year approaching, I find myself looking back at some of our new projects in the second half of 2012 and studying the commonalities. We remain focused on Fortune 500 companies where applications are global, complex, transactional and virtualized - where the need for analytics to automate performance management is greatest - and where the business case for proactive IT operations is most compelling.

However, I have noticed a recent trend of an increasing number of new projects emerging across wider industry sectors and application types. I interpret this as a sign that the market for predictive analytics for IT is maturing, and that our investment in an open analytics and integration API platform is paying off by allowing us to integrate to virtually any new data source during the implementation stage.

Highlights of our new projects include managing the performance of a Point of Sale application for a major telecommunications company, a white-label e-commerce platform for one of the world's largest e-commerce providers, a service activation application for a leading European service provider, a global private cloud platform for one of the top ten banks, and an account management application for a major insurance company.

All of the implementations include multiple data sources for performance Key Performance Indicators (KPI), a customer-specific proprietary data source, a source of customer experience measurement, and cross-platform service views. The emergence of Business Activity Monitoring (BAM) as a new data source is new, but not yet common across all projects.

There is also a similarity that I think is most important for the overall project success, which is our customers' interest in embracing our operational adoption methodology. It has taken us a decade to compile and refine the best practices that constitute our methodology, and we have now made it part of our standard engagement model. The philosophy is essentially to take an incremental approach towards implementation and adoption (vs. an early wide approach), while minimizing the impact on existing processes (vs. engaging in a process re-engineering transformation), and focusing operational training on company-specific procedures (vs. on the product). The result is a phased project plan with specific value milestones, which we refer to as V.I.P, starting with application support personnel (aka level-3) gaining cross-platform "Visibility" to shorten mean time to resolution (MTTR), followed by subject matter experts (level-2) using the capabilities for fault "Isolation", and finally operations center staff (level-1) using the solution for "Proactive" escalation.

I have been pleasantly surprised to see our prospects and customers associate as much value to the best practices as they do to our core analytics technology and integrations. Their reception and encouragement made us more determined to organize the best practices into the current framework. In response to this market need, we now present our operational adoption approach early in the sale cycles and plan an Operational Adoption Workshop prior to the first software license purchase. This workshop allows us to assess the current state of operations, understand the desired state, and collaboratively design a phased project plan.

Our market's response to our best practices adoption framework indicates to me that we, as enterprise software vendors, have historically focused too much on selling large Enterprise License Agreements (ELA) as quickly as possible, and not enough on a patient, helpful and gradual pursuit of overall project success. This has resulted in the industry's sin commonly known as "shelf-ware". I have written a more detailed paper to describe our lessons learned linked here and hope that you will find interesting.

More Stories By Bob Farzami

Bob Farzami is the founder of Netuitive, where he assembled the company’s investment syndicate and management team. He currently focuses on the operational adoption of the company’s solution, and leads product management and professional services activities. Previously, he was co-founder and chairman of one of the industry’s first Application Service Providers (ASP) where he led corporate development resulting in seven acquisitions, and ultimately a public offering. Prior to being involved with emerging software companies, Bob was Director of Technology for AT&T Local Services and Teleport Communications Group (TCG). He started his career as a hardware developer for networking equipment, and conducted research at the Center for Telecommunications Research, an industrial consortium sponsored by IBM, GTE and the National Science Foundation.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@MicroservicesExpo Stories
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advance...
In his session at 17th Cloud Expo, Ernest Mueller, Product Manager at Idera, will explain the best practices and lessons learned for tracking and optimizing costs while delivering a cloud-hosted service. He will describe a DevOps approach where the applications and systems work together to track usage, model costs in a granular fashion, and make smart decisions at runtime to minimize costs. The trickier parts covered include triggering off the right metrics; balancing resilience and redundancy ...
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The pricing of tools or licenses for log aggregation can have a significant effect on organizational culture and the collaboration between Dev and Ops teams. Modern tools for log aggregation (of which Logentries is one example) can be hugely enabling for DevOps approaches to building and operating business-critical software systems. However, the pricing of an aggregated logging solution can affect the adoption of modern logging techniques, as well as organizational capabilities and cross-team ...
Several years ago, I was a developer in a travel reservation aggregator. Our mission was to pull flight and hotel data from a bunch of cryptic reservation platforms, and provide it to other companies via an API library - for a fee. That was before companies like Expedia standardized such things. We started with simple methods like getFlightLeg() or addPassengerName(), each performing a small, well-understood function. But our customers wanted bigger, more encompassing services that would "do ...
Docker containerization is increasingly being used in production environments. How can these environments best be monitored? Monitoring Docker containers as if they are lightweight virtual machines (i.e., monitoring the host from within the container), with all the common metrics that can be captured from an operating system, is an insufficient approach. Docker containers can’t be treated as lightweight virtual machines; they must be treated as what they are: isolated processes running on hosts....
In today's digital world, change is the one constant. Disruptive innovations like cloud, mobility, social media, and the Internet of Things have reshaped the market and set new standards in customer expectations. To remain competitive, businesses must tap the potential of emerging technologies and markets through the rapid release of new products and services. However, the rigid and siloed structures of traditional IT platforms and processes are slowing them down – resulting in lengthy delivery ...
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
Skeuomorphism usually means retaining existing design cues in something new that doesn’t actually need them. However, the concept of skeuomorphism can be thought of as relating more broadly to applying existing patterns to new technologies that, in fact, cry out for new approaches. In his session at DevOps Summit, Gordon Haff, Senior Cloud Strategy Marketing and Evangelism Manager at Red Hat, discussed why containers should be paired with new architectural practices such as microservices rathe...
It’s been proven time and time again that in tech, diversity drives greater innovation, better team productivity and greater profits and market share. So what can we do in our DevOps teams to embrace diversity and help transform the culture of development and operations into a true “DevOps” team? In her session at DevOps Summit, Stefana Muller, Director, Product Management – Continuous Delivery at CA Technologies, answered that question citing examples, showing how to create opportunities for ...
Whether you like it or not, DevOps is on track for a remarkable alliance with security. The SEC didn’t approve the merger. And your boss hasn’t heard anything about it. Yet, this unruly triumvirate will soon dominate and deliver DevSecOps faster, cheaper, better, and on an unprecedented scale. In his session at DevOps Summit, Frank Bunger, VP of Customer Success at ScriptRock, will discuss how this cathartic moment will propel the DevOps movement from such stuff as dreams are made on to a prac...
SYS-CON Events announced today that DataClear Inc. will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. The DataClear ‘BlackBox’ is the only solution that moves your PC, browsing and data out of the United States and away from prying (and spying) eyes. Its solution automatically builds you a clean, on-demand, virus free, new virtual cloud based PC outside of the United States, and wipes it clean...
Early in my DevOps Journey, I was introduced to a book of great significance circulating within the Web Operations industry titled The Phoenix Project. (You can read our review of Gene’s book, if interested.) Written as a novel and loosely based on many of the same principles explored in The Goal, this book has been read and referenced by many who have adopted DevOps into their continuous improvement and software delivery processes around the world. As I began planning my travel schedule last...
What does “big enough” mean? It’s sometimes useful to argue by reductio ad absurdum. Hello, world doesn’t need to be broken down into smaller services. At the other extreme, building a monolithic enterprise resource planning (ERP) system is just asking for trouble: it’s too big, and it needs to be decomposed.
SYS-CON Events announced today that G2G3 will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based on a collective appreciation for user experience, design, and technology, G2G3 is uniquely qualified and motivated to redefine how organizations and people engage in an increasingly digital world.
Any Ops team trying to support a company in today’s cloud-connected world knows that a new way of thinking is required – one just as dramatic than the shift from Ops to DevOps. The diversity of modern operations requires teams to focus their impact on breadth vs. depth. In his session at DevOps Summit, Adam Serediuk, Director of Operations at xMatters, Inc., will discuss the strategic requirements of evolving from Ops to DevOps, and why modern Operations has begun leveraging the “NoOps” approa...
DevOps has traditionally played important roles in development and IT operations, but the practice is quickly becoming core to other business functions such as customer success, business intelligence, and marketing analytics. Modern marketers today are driven by data and rely on many different analytics tools. They need DevOps engineers in general and server log data specifically to do their jobs well. Here’s why: Server log files contain the only data that is completely full and accurate in th...
The Microservices architectural pattern promises increased DevOps agility and can help enable continuous delivery of software. This session is for developers who are transforming existing applications to cloud-native applications, or creating new microservices style applications. In his session at DevOps Summit, Jim Bugwadia, CEO of Nirmata, will introduce best practices, patterns, challenges, and solutions for the development and operations of microservices style applications. He will discuss ...