|By Bob Farzami||
|January 2, 2013 07:00 AM EST||
With the end of year approaching, I find myself looking back at some of our new projects in the second half of 2012 and studying the commonalities. We remain focused on Fortune 500 companies where applications are global, complex, transactional and virtualized - where the need for analytics to automate performance management is greatest - and where the business case for proactive IT operations is most compelling.
However, I have noticed a recent trend of an increasing number of new projects emerging across wider industry sectors and application types. I interpret this as a sign that the market for predictive analytics for IT is maturing, and that our investment in an open analytics and integration API platform is paying off by allowing us to integrate to virtually any new data source during the implementation stage.
Highlights of our new projects include managing the performance of a Point of Sale application for a major telecommunications company, a white-label e-commerce platform for one of the world's largest e-commerce providers, a service activation application for a leading European service provider, a global private cloud platform for one of the top ten banks, and an account management application for a major insurance company.
All of the implementations include multiple data sources for performance Key Performance Indicators (KPI), a customer-specific proprietary data source, a source of customer experience measurement, and cross-platform service views. The emergence of Business Activity Monitoring (BAM) as a new data source is new, but not yet common across all projects.
There is also a similarity that I think is most important for the overall project success, which is our customers' interest in embracing our operational adoption methodology. It has taken us a decade to compile and refine the best practices that constitute our methodology, and we have now made it part of our standard engagement model. The philosophy is essentially to take an incremental approach towards implementation and adoption (vs. an early wide approach), while minimizing the impact on existing processes (vs. engaging in a process re-engineering transformation), and focusing operational training on company-specific procedures (vs. on the product). The result is a phased project plan with specific value milestones, which we refer to as V.I.P, starting with application support personnel (aka level-3) gaining cross-platform "Visibility" to shorten mean time to resolution (MTTR), followed by subject matter experts (level-2) using the capabilities for fault "Isolation", and finally operations center staff (level-1) using the solution for "Proactive" escalation.
I have been pleasantly surprised to see our prospects and customers associate as much value to the best practices as they do to our core analytics technology and integrations. Their reception and encouragement made us more determined to organize the best practices into the current framework. In response to this market need, we now present our operational adoption approach early in the sale cycles and plan an Operational Adoption Workshop prior to the first software license purchase. This workshop allows us to assess the current state of operations, understand the desired state, and collaboratively design a phased project plan.
Our market's response to our best practices adoption framework indicates to me that we, as enterprise software vendors, have historically focused too much on selling large Enterprise License Agreements (ELA) as quickly as possible, and not enough on a patient, helpful and gradual pursuit of overall project success. This has resulted in the industry's sin commonly known as "shelf-ware". I have written a more detailed paper to describe our lessons learned linked here and hope that you will find interesting.
DevOps Summit at Cloud Expo 2014 Silicon Valley was a terrific event for us. The Qubell booth was crowded on all three days. We ran demos every 30 minutes with folks lining up to get a seat and usually standing around. It was great to meet and talk to over 500 people! My keynote was well received and so was Stan's joint presentation with RingCentral on Devops for BigData. I also participated in two Power Panels – ‘Women in Technology’ and ‘Why DevOps Is Even More Important than You Think,’ both ...
Oct. 4, 2015 03:00 PM EDT Reads: 8,513
Clearly the way forward is to move to cloud be it bare metal, VMs or containers. One aspect of the current public clouds that is slowing this cloud migration is cloud lock-in. Every cloud vendor is trying to make it very difficult to move out once a customer has chosen their cloud. In his session at 17th Cloud Expo, Naveen Nimmu, CEO of Clouber, Inc., will advocate that making the inter-cloud migration as simple as changing airlines would help the entire industry to quickly adopt the cloud wit...
Oct. 4, 2015 02:30 PM EDT Reads: 369
“All our customers are looking at the cloud ecosystem as an important part of their overall product strategy. Some see it evolve as a multi-cloud / hybrid cloud strategy, while others are embracing all forms of cloud offerings like PaaS, IaaS and SaaS in their solutions,” noted Suhas Joshi, Vice President – Technology, at Harbinger Group, in this exclusive Q&A with Cloud Expo Conference Chair Roger Strukhoff.
Oct. 4, 2015 12:45 PM EDT Reads: 285
Docker is hot. However, as Docker container use spreads into more mature production pipelines, there can be issues about control of Docker images to ensure they are production-ready. Is a promotion-based model appropriate to control and track the flow of Docker images from development to production? In his session at DevOps Summit, Fred Simon, Co-founder and Chief Architect of JFrog, will demonstrate how to implement a promotion model for Docker images using a binary repository, and then show h...
Oct. 4, 2015 12:30 PM EDT Reads: 651
Jack Welch, the former CEO of GE once said - “If the rate of change on the outside is happening faster than the rate of change on the inside, the end is in sight.” This rings truer than ever – especially because business success is inextricably associated with those organizations who’ve got really good at delivering high-quality software innovations – innovations that disrupt existing markets and carve out new ones. Like the businesses they’ve helped digitally transform, DevOps teams and Conti...
Oct. 4, 2015 12:00 PM EDT Reads: 343
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
Oct. 4, 2015 12:00 PM EDT Reads: 821
This week, the team assembled in NYC for @Cloud Expo 2015 and @ThingsExpo 2015. For the past four years, this has been a must-attend event for MetraTech. We were happy to once again join industry visionaries, colleagues, customers and even competitors to share and explore the ways in which the Internet of Things (IoT) will impact our industry. Over the course of the show, we discussed the types of challenges we will collectively need to solve to capitalize on the opportunity IoT presents.
Oct. 4, 2015 11:00 AM EDT Reads: 2,599
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Bradley Holt, Developer Advocate at IBM Cloud Data Services, will demonstrate techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, ...
Oct. 4, 2015 11:00 AM EDT Reads: 342
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Alert Logic provides Security-as-a-Service for on-premises, cloud, and hybrid IT infrastructures, delivering deep security insight and continuous protection for cust...
Oct. 4, 2015 10:15 AM EDT Reads: 2,345
Application availability is not just the measure of “being up”. Many apps can claim that status. Technically they are running and responding to requests, but at a rate which users would certainly interpret as being down. That’s because excessive load times can (and will be) interpreted as “not available.” That’s why it’s important to view ensuring application availability as requiring attention to all its composite parts: scalability, performance, and security.
Oct. 4, 2015 10:00 AM EDT Reads: 240
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Oct. 4, 2015 09:00 AM EDT Reads: 542
What Is Emergent About Emergent Architecture? By @TheEbizWizard | @DevOpsSummit #DevOps #BigData #API
All we need to do is have our teams self-organize, and behold! Emergent design and/or architecture springs up out of the nothingness! If only it were that easy, right? I follow in the footsteps of so many people who have long wondered at the meanings of such simple words, as though they were dogma from on high. Emerge? Self-organizing? Profound, to be sure. But what do we really make of this sentence?
Oct. 4, 2015 08:00 AM EDT Reads: 354
DevOps is speeding towards the IT world like a freight train and the hype around it is deafening. There is no reason to be afraid of this change as it is the natural reaction to the agile movement that revolutionized development just a few years ago. By definition, DevOps is the natural alignment of IT performance to business profitability. The relevance of this has yet to be quantified but it has been suggested that the route to the CEO’s chair will come from the IT leaders that successfully ma...
Oct. 4, 2015 06:00 AM EDT Reads: 14,015
Somebody call the buzzword police: we have a serious case of microservices-washing in progress. The term “microservices-washing” is derived from “whitewashing,” meaning to hide some inconvenient truth with bluster and nonsense. We saw plenty of cloudwashing a few years ago, as vendors and enterprises alike pretended what they were doing was cloud, even though it wasn’t. Today, the hype around microservices has led to the same kind of obfuscation, as vendors and enterprise technologists alike ar...
Oct. 4, 2015 05:00 AM EDT Reads: 266
I’ve been thinking a bit about microservices (μServices) recently. My immediate reaction is to think: “Isn’t this just yet another new term for the same stuff, Web Services->SOA->APIs->Microservices?” Followed shortly by the thought, “well yes it is, but there are some important differences/distinguishing factors.” Microservices is an evolutionary paradigm born out of the need for simplicity (i.e., get away from the ESB) and alignment with agile (think DevOps) and scalable (think Containerizati...
Oct. 4, 2015 03:00 AM EDT Reads: 2,414
The cloud has reached mainstream IT. Those 18.7 million data centers out there (server closets to corporate data centers to colocation deployments) are moving to the cloud. In his session at 17th Cloud Expo, Achim Weiss, CEO & co-founder of ProfitBricks, will share how two companies – one in the U.S. and one in Germany – are achieving their goals with cloud infrastructure. More than a case study, he will share the details of how they prioritized their cloud computing infrastructure deployments ...
Oct. 4, 2015 03:00 AM EDT Reads: 627
Mobile has become standard in the enterprise with smartphones and tablets common in the workplace. Anywhere, anytime access to company systems is expected and systems must work flawlessly on these devices! This demand is requiring that corporate IT departments figure out the best mobile strategy to follow. This eBook looks at how to kick start your mobile application strategy.
Oct. 2, 2015 09:45 AM EDT Reads: 583
Even though you are running an agile development process, that doesn’t necessarily mean that your performance testing is being conducted in a truly agile way. Saving performance testing for a “final sprint” before release still treats it like a waterfall development step, with all the cost and risk that comes with that. In this post, we will show you how to make load testing happen early and often by putting SLAs on the agile task board.
Sep. 30, 2015 01:00 PM EDT Reads: 526
Today, we are in the middle of a paradigm shift as we move from managing applications on VMs and containers to embracing everything that the cloud and XaaS (Everything as a Service) has to offer. In his session at 17th Cloud Expo, Kevin Hoffman, Advisory Solutions Architect at Pivotal Cloud Foundry, will provide an overview of 12-factor apps and migrating enterprise apps to the cloud. Kevin Hoffman is an Advisory Solutions Architect for Pivotal Cloud Foundry, and has spent the past 20 years b...
Sep. 30, 2015 04:00 AM EDT Reads: 595
Go ahead. Name a cloud environment that doesn't include load balancing as the key enabler of elastic scalability. I've got coffee... so it's good, take your time... Exactly. Load balancing - whether implemented as traditional high availability pairs or clustering - provides the means by which applications (and infrastructure, in many cases) scale horizontally. It is load balancing that is at the heart of elastic scalability models, and that provides a means to ensure availability and even imp...
Sep. 29, 2015 06:00 AM EDT Reads: 11,906