Welcome!

Microservices Expo Authors: Dalibor Siroky, Liz McMillan, Karthick Viswanathan, Pat Romanski, Stackify Blog

Blog Feed Post

BPMS, Monitoring and Business Intelligence

In every organization, activities are conducted through workflows. These workflows are known as Processes. Processes can be automated to ensure that they function correctly and with maximum efficiency. This automation is achieved with a BPMS (Business Process Management Suite) which, as its name suggests, is the software that supports Business Process Management.

BPMS offers many advantages, such as work optimization, cost reduction, compliance with regulations, and the list goes on, but one of the most predominant advantages are the observation, control and analysis of company activity in real-time, which allow for fast and well-informed decision making. 

The vast amount of information handled by BPMS

The information handled by a BPM Suite is far greater than the information a company has ever been able to handle before, even if the company has already reached a certain level of Process Management maturity.

Because a next generation BPM Suite manages most of the business activity, it can also handle:

  • Structured Information. All data created, modified or deleted, not only from the BPM Suite, but also from the other applications used in the company that have been integrated into the suite: ERP, Legacy, etc.
                                                           
  • Non Structured Information. Documents of any type that have been created, supplied by external users (customers, suppliers, etc.), filed, queried, signed or deleted. This is also the case with digital content.
     
  • Rules Information. Business rules, strategies, procedures and regulations, both internal and compulsory, of textual or mechanical nature. 
     
  • Information about Activities. About people, groups and roles that intervene in the execution of processes and Free Workflow tasks (minor or unstructured activities); and about times, usage and foreseen and incurred costs, etc.

The correct implementation of a next generation BPM Suite makes it possible to convert this vast quantity of information into available knowledge

The treatment of Information provided by BPMS

When the day-to-day processes are executed with BPMS, all the generated information becomes automatically recorded and organized according to the structure that has been determined. This allows the Intelligence tools in the BPM Suite (BAM (Business Activity Monitoring), Dashboard, BI (Business Intelligence), KPI’s (Key Performance Indicators), etc.) to automate the observation, control and analysis of the facts and data in the organization.

1. The User Activity

Any type of analysis can be obtained about the employee and external user access to the suite, including statistics about their activity, any errors that occur, etc. An example of this is the start/end session which records the pages accessed by each user, displaying the name, browser version, IP and domain. It also shows statistics, by hour, day, week or month, of the pages and options visited, the images and documents downloaded, bandwidth usage, search engines, phrases and keywords used, etc. 

2. The Document Activity

BPMS can punctually provide each user with their own personalized documents and reports. 

To optimize queries, different views can be created depending on the desired criteria. Documents from several libraries can all be displayed in the same view. The columns and filters are configurable, and a great deal of information about each document can be obtained, for example:

From this details window we can view the complete LOG of the document lifecycle, which offers the date and time of all the actions performed by the users (creation, modification, reading, deletion, and digital signature); the type of action, either manual (performed by a user) or automatic (performed by the system); and from where the action has been carried out (process task, library, family element, personal role, web service, external application, etc.).

3. The Management Activity

In the day-to-day running of the company, each executed process records all the information generated throughout execution, both manually introduced by the users and automatically generated by the system or through interaction with external applications.

Meanwhile the KPI’s (Key Performance Indicators) register certain values in order to analyze the performance of the processes for making decisions. Any type of KPI can be designed with a next generation BPMS.

Depending on the type of information, it will be registered and analyzed in a specialized manner by one of the following mechanisms:

System Controls

When the system detects an anomaly, it automatically generated alerts, alarms or warning notifications and it may even block the processes until the problem is resolved.

Dashboard

The Dashboard includes sets of queries and reports created by the user to observe and control the execution of the processes while they are running.  BPMS offers at least three types of query:

  1. Process Queries. To query the executed processes under the desired criteria, in Views that have been easily designed by the user.
  2. Time Queries. To display the process completion times under several criteria: processes, tasks, control points (KPIs), spans, etc., with control of deadlines, critical levels, thresholds, and margin alerts and alarms, etc.
  3. Execution Control. This allows an exhaustive control of every running or terminated process. The diagram of the Class of Process can be consulted, along with the Tracking that reproduces the flow of the process. This Tracking displays all the objects that the process current has passed through, including all the field values, comment logs, documents and chronometry. 

 

Business Intelligence

Business Intelligence includes sets of queries and reports created by the user to perform individual and statistical analyses of the terminated processes. 

With Business Intelligence we can obtain statistics, reports, process status and the BPMS engine activity, analyzing key indicators with drill down techniques and BI (Business Intelligence) tools, using OLAP cubes. The information obtained can be displayed in tables or charts (pie, bar, etc) similar to the image below, or customized to the suit the user.

But above all, BPMS punctually provides each user with all necessary, personalized information, automating the observation, the control and the analysis of the facts and data that are generated in the entity.

Read the original blog entry...

More Stories By Nina Moon

AuraPortal, BPM, BPMS, CRM, CRM automation, CAASPRE Consulting, Gartner, Business Process Management, Rules Engine, Process Engine, Document Management, Portals, Intranet/Extranet, Supply Chain, Process Models, Summit, Business Users, Consultants, Independent IT Companies, Sales Agents, Partners.

@MicroservicesExpo Stories
The nature of test environments is inherently temporary—you set up an environment, run through an automated test suite, and then tear down the environment. If you can reduce the cycle time for this process down to hours or minutes, then you may be able to cut your test environment budgets considerably. The impact of cloud adoption on test environments is a valuable advancement in both cost savings and agility. The on-demand model takes advantage of public cloud APIs requiring only payment for t...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
"As we've gone out into the public cloud we've seen that over time we may have lost a few things - we've lost control, we've given up cost to a certain extent, and then security, flexibility," explained Steve Conner, VP of Sales at Cloudistics,in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
From manual human effort the world is slowly paving its way to a new space where most process are getting replaced with tools and systems to improve efficiency and bring down operational costs. Automation is the next big thing and low code platforms are fueling it in a significant way. The Automation era is here. We are in the fast pace of replacing manual human efforts with machines and processes. In the world of Information Technology too, we are linking disparate systems, softwares and tool...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
It has never been a better time to be a developer! Thanks to cloud computing, deploying our applications is much easier than it used to be. How we deploy our apps continues to evolve thanks to cloud hosting, Platform-as-a-Service (PaaS), and now Function-as-a-Service. FaaS is the concept of serverless computing via serverless architectures. Software developers can leverage this to deploy an individual "function", action, or piece of business logic. They are expected to start within milliseconds...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
These days, APIs have become an integral part of the digital transformation journey for all enterprises. Every digital innovation story is connected to APIs . But have you ever pondered over to know what are the source of these APIs? Let me explain - APIs sources can be varied, internal or external, solving different purposes, but mostly categorized into the following two categories. Data lakes is a term used to represent disconnected but relevant data that are used by various business units wit...
With continuous delivery (CD) almost always in the spotlight, continuous integration (CI) is often left out in the cold. Indeed, it's been in use for so long and so widely, we often take the model for granted. So what is CI and how can you make the most of it? This blog is intended to answer those questions. Before we step into examining CI, we need to look back. Software developers often work in small teams and modularity, and need to integrate their changes with the rest of the project code b...
"I focus on what we are calling CAST Highlight, which is our SaaS application portfolio analysis tool. It is an extremely lightweight tool that can integrate with pretty much any build process right now," explained Andrew Siegmund, Application Migration Specialist for CAST, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Cloud4U builds software services that help people build DevOps platforms for cloud-based software and using our platform people can draw a picture of the system, network, software," explained Kihyeon Kim, CEO and Head of R&D at Cloud4U, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In their Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, and Mark Lav...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
"Grape Up leverages Cloud Native technologies and helps companies build software using microservices, and work the DevOps agile way. We've been doing digital innovation for the last 12 years," explained Daniel Heckman, of Grape Up in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Some people are directors, managers, and administrators. Others are disrupters. Eddie Webb (@edwardawebb) is an IT Disrupter for Software Development Platforms at Liberty Mutual and was a presenter at the 2016 All Day DevOps conference. His talk, Organically DevOps: Building Quality and Security into the Software Supply Chain at Liberty Mutual, looked at Liberty Mutual's transformation to Continuous Integration, Continuous Delivery, and DevOps. For a large, heavily regulated industry, this task ...
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
Let's do a visualization exercise. Imagine it's December 31, 2018, and you're ringing in the New Year with your friends and family. You think back on everything that you accomplished in the last year: your company's revenue is through the roof thanks to the success of your product, and you were promoted to Lead Developer. 2019 is poised to be an even bigger year for your company because you have the tools and insight to scale as quickly as demand requires. You're a happy human, and it's not just...