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MICROSERVICES Authors: John Wetherill, Elizabeth White, Liz McMillan, Brian Vandegrift, XebiaLabs Blog

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PPL Electric Utilities nearing completion of power restoration in eastern Pennsylvania in aftermath of Sandy

ALLENTOWN, Pa., Nov. 4, 2012 /PRNewswire/ -- PPL Electric Utilities will have restored 99 percent of its customers left without power by Hurricane Sandy by late Sunday night (11/4). The extent of the destruction will require some repairs involving a few thousand customers to extend into Monday (11/5).

"We have the largest force ever assembled by PPL Electric Utilities undoing the damage caused by Hurricane Sandy, and they have brought power back for well over 400,000 of our customers," said Dave Bonenberger, vice president of Distribution Operations for PPL Electric Utilities. "With the extensive damage from this storm and the time it's taking to complete many complex jobs, unfortunately a few thousand customers will be without power into Monday."

The utility was contacting customers not expected to have service restored by tonight. It expects to complete restoration work Monday in communities where power outages remain and continues to move workers into those communities as crews complete work elsewhere.

Outages are expected to continue into Monday in some areas of Lehigh, Northampton, Bucks, Montgomery and Wayne counties in eastern Pennsylvania.

"As we near the end of the recovery effort, the jobs that remain are restoring power to ever-smaller numbers of customers, but our workforce of more than 5,000 people, including 3,000 field workers, has maintained the same level of urgency throughout this difficult process," Bonenberger said.

PPL Electric Utilities has added 700 line workers in eastern Pennsylvania since Friday after those workers finished working in other areas of the PPL Electric Utilities service territory.

Utility workers from at least 10 different states, including PPL Electric Utilities' sister utilities in Kentucky, are supporting storm damage restoration.The size of the field workforce is more than triple the size of PPL Electric Utilities' field workforce in normal conditions.

Power is expected on by Sunday night at all public schools and voting locations in the PPL Electric Utilities service area.

PPL Electric Utilities' automated system that provides customer messages on estimated restoration times was turned off after technical problems on Saturday resulted in customers receiving inaccurate messages.

Customers can call 1-800-DIAL-PPL (1-800-342-5775) or check pplelectric.com for restoration updates. The utility's outage web site is adapted for mobile phones at www.pplelectric.com.

Customers are reminded to avoid power lines on or near the ground, and safely use portable generators with proper ventilation.

PPL Electric Utilities, a subsidiary of PPL Corporation (NYSE: PPL), provides electric delivery services to about 1.4 million customers in Pennsylvania and consistently ranks among the best companies for customer service in the United States. More information is available at www.pplelectric.com.

 

 

SOURCE PPL Electric Utilities

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