|By Srinivasan Sundara Rajan||
|November 16, 2012 09:00 AM EST||
Business Process Outsourcing
Over the last decade, Business Process Outsourcing has become an enterprise standard way of delegating the non-core processes to third-party service providers, which resulted in cost controls and business efficiency. This BPO industry has further matured by providing innovation to the outsourcing enterprise because specialized BPO providers with subject matter expertise on clients' business vertical and business processes have ultimately enabled the enterprises to achieve their business goals beyond cost-cutting.
The following are some of the typical areas in which highly successful BPO implementations have been done:
- Finance and Accounting
- Utility Services
Cloud Business Process Management
Cloud-based BPM is the provision of Business Process Management tools as a SaaS/PaaS over the network. These services provide the ability to orchestrate many low levels of business services (again available as SaaS Services or by other On premise applications) coupled with human processes into a realization of complete Business Process As A Service (BpaaS).
BPO providers are best positioned to adopt Cloud BPM Services to build their BPO offerings in the form of BpaaS.
Advantages for BPO Providers
The following are the advantages for BPO Providers in using cloud based BPM solutions over their traditional methods of delivery. In other words the advantages of converting BPO into a BpaaS are below.
- Self-Service: Cloud BPM tools have in built framework to provide human interface, and which leads to self-service in terms of work flow initiation and monitoring, this will help the out sourcing enterprises to have self service capabilities and make an agile enterprise
- Transparency: Cloud BPM tools provide many out of the box tools for monitoring the work flow initiated and hence the employees and others who use the BPO Services will get the visibility to the desired level .
- Time-to-Market for BPO Providers: As Cloud BPM tools enable orchestration of other SaaS based services, BPO providers can get the services from other specialized SaaS providers and yet provide a complete packaged service to their clients.
- Dynamic Scalability: With the Cloud BPO tools have options for both machine processes and human processes , dynamic allocation of resources across service requestors is possible. In a typical BPO process involvement of human players is mandatory and cannot be avoided to a larger extent, and hence proper routing of human processes in Cloud BPM solution will enable dynamic allocation of human resources.
- Innovation for Enterprises: As typical of multi-tenant SaaS applications, Cloud BPM which is a super set brings in with it all the innovation of the multi-tenant SaaS model. Enterprises immediately get benefits of common compliance needs and other advancements made in the industry.
- Common Collaboration Platform: If we look into most BPO processes currently implemented, for example, Insurance Healthcare BPO Services, they involve multiple parties like, patients, health care providers, insurance companies and other government agencies and hence a common platform in which all these parties can be securely authenticated would be the most efficient way to do the business.
The following diagram provides view of a BPO service enabled through a Cloud BPM tool.
Cloud BPM Providers
The following are the some of the Cloud BPM providers that BPO providers can think of building their solutions; however; building custom solutions on an IaaS platform is also an option. The following is not a complete list; write to me for any other players in this area.
- Pega Cloud BPM: Pega Cloud for BPM will provide options for design and deploy BPM applications on Cloud. With Pega Cloud for BPM, you can begin automating your business processes today by building and deploying your strategic applications in the cloud. It also provides out of the box integration features with your existing custom BPO automated solutions, so that existing investments can be leveraged. For further information about Pega Cloud BPM solutions visit their product site.
- Cordys BPM Suite on Cloud: Cordys can be consumed in a Platform-as-a-Service model and provides all of the facilities required to support the complete life cycle of building and delivering Cloud applications and services. Further information about the product can be found in their product site.
As the BPO industry is transforming itself, Cloud comes as a perfect mechanism to enable more efficient processes for the BPO industry. BpaaS is seen as the next transformation of BPO where by much of the manual human based processes will be abstracted under automated services available over the internet. Cloud BPM solutions will provide the much needed starting point for BPO providers to make their services as BpaaS.
What’s hot in today’s cloud computing world? Containers are fast becoming a viable alternative to virtualization for the right use cases. But to understand why containers can be a better option, we need to first understand their origins. In basic terms, containers are application-centric environments that help isolate and run workloads far more efficiently than the traditional hypervisor technology found in commodity cloud Infrastructure as a Service. Modern operating systems (Linux, Windows, e...
May. 5, 2015 05:00 PM EDT Reads: 849
We’re living in exciting but demanding technological times. Big Data, Internet of Things, Apple Watch, ubiquitous computing, smart machines, robotics, and home automation . . . things that were the talk of science fiction only a few short years ago are on every CIOs wish list today. But to the point, the revolution in technology has led to major shifts in how organizations today ideate, plan, develop, and deploy software solutions. It used to be that software release cycles would take upwards of...
May. 5, 2015 05:00 PM EDT Reads: 891
This is a no-hype, pragmatic post about why I think you should consider architecting your next project the way SOA and/or microservices suggest. No matter if it’s a greenfield approach or if you’re in dire need of refactoring. Please note: considering still keeps open the option of not taking that approach. After reading this, you will have a better idea about whether building multiple small components instead of a single, large component makes sense for your project. This post assumes that you...
May. 5, 2015 04:00 PM EDT Reads: 1,955
It was just two years ago, in March of 2013, that the PaaS company dotCloud decided to open-source its container technology under the name "Docker." Docker quickly became a hit, with Docker Meetups spawning weekly worldwide and downloads occurring at record-breaking rates. The dotCloud team quickly changed direction, renamed the company "Docker," and brought in new CEO Ben Golub in July 2013 to lead the new business model. At the time, Docker was about a twenty-person company. Fast-forward to to...
May. 5, 2015 03:30 PM EDT Reads: 713
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
May. 5, 2015 03:00 PM EDT Reads: 798
SYS-CON Events announced today the DevOps Foundation Certification Course, being held June ?, 2015, in conjunction with DevOps Summit and 16th Cloud Expo at the Javits Center in New York City, NY. This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will res...
May. 5, 2015 02:30 PM EDT Reads: 3,377
This digest provides an overview of good resources that are well worth reading. We’ll be updating this page as new content becomes available, so I suggest you bookmark it. Also, expect more digests to come on different topics that make all of our IT-hearts go boom!
May. 5, 2015 01:00 PM EDT Reads: 1,894
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM
May. 5, 2015 12:00 PM EDT Reads: 4,472
I woke up this morning to the devastating news about the earthquake in Nepal. Sitting here in California that destruction is literally on the other side of the world but my mind immediately went to thinking about my good friend Jeremy Geelan. See Jeremy and his family have been living in Kathmandu for a while now. His wife, in fact, is the Danish Ambassador to Nepal!
May. 5, 2015 12:00 PM EDT Reads: 1,166
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and eas...
May. 5, 2015 11:00 AM EDT Reads: 4,377
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
May. 5, 2015 11:00 AM EDT Reads: 5,790
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...
May. 5, 2015 11:00 AM EDT Reads: 3,912
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on T...
May. 5, 2015 11:00 AM EDT Reads: 2,926
So I guess we’ve officially entered a new era of lean and mean. I say this with the announcement of Ubuntu Snappy Core, “designed for lightweight cloud container hosts running Docker and for smart devices,” according to Canonical. “Snappy Ubuntu Core is the smallest Ubuntu available, designed for security and efficiency in devices or on the cloud.” This first version of Snappy Ubuntu Core features secure app containment and Docker 1.6 (1.5 in main release), is available on public clouds, ...
May. 5, 2015 10:45 AM EDT Reads: 2,246
There are 182 billion emails sent every day, generating a lot of data about how recipients and ISPs respond. Many marketers take a more-is-better approach to stats, preferring to have the ability to slice and dice their email lists based numerous arbitrary stats. However, fundamentally what really matters is whether or not sending an email to a particular recipient will generate value. Data Scientists can design high-level insights such as engagement prediction models and content clusters that a...
May. 5, 2015 10:15 AM EDT Reads: 4,480
SYS-CON Events announced today the IoT Bootcamp – Jumpstart Your IoT Strategy, being held June 9–10, 2015, in conjunction with 16th Cloud Expo and Internet of @ThingsExpo at the Javits Center in New York City. This is your chance to jumpstart your IoT strategy. Combined with real-world scenarios and use cases, the IoT Bootcamp is not just based on presentations but includes hands-on demos and walkthroughs. We will introduce you to a variety of Do-It-Yourself IoT platforms including Arduino, Ras...
May. 5, 2015 10:00 AM EDT Reads: 3,940
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
May. 5, 2015 09:30 AM EDT Reads: 3,494
SYS-CON Events announced today that Site24x7, the cloud infrastructure monitoring service, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Site24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, mobile websites and custom APIs. The monitoring is done from 50+ locations across the world and from various wireless carr...
May. 5, 2015 09:15 AM EDT Reads: 2,512
Cloud computing seems destined to be the way enterprises will use information technology. The drastic cost reductions and impressive operational improvements make the transition an unstoppable trend. The “What is cloud computing?” question now, however, seems to be morphing into “Where is cloud computing going?” While software-as-a-service (SaaS) providers see their market rocketing upward as the easiest and quickest path for cloud adoption, infrastructure-as-a-service providers are suffering...
May. 5, 2015 09:15 AM EDT Reads: 979
What exactly is a cognitive application? In her session at 16th Cloud Expo, Ashley Hathaway, Product Manager at IBM Watson, will look at the services being offered by the IBM Watson Developer Cloud and what that means for developers and Big Data. She'll explore how IBM Watson and its partnerships will continue to grow and help define what it means to be a cognitive service, as well as take a look at the offerings on Bluemix. She will also check out how Watson and the Alchemy API team up to off...
May. 5, 2015 09:15 AM EDT Reads: 2,212