|By Jay Parekh||
|August 27, 2012 07:00 AM EDT||
Are you suffering from double vision in your IT? As odd as it sounds, this is a common occurrence. Line-of-business (LOB) stakeholders often use a different set of criteria to measure IT than IT uses to measure itself. This can lead to a kind of "double vision"that can hurt IT prospects. A cloud-centric IT maturity model is a useful tool for evaluating present IT capabilities and planning future growth. It is increasingly being used to establish present and future success criteria for IT in a common language understood by all parties. In this article, we will discuss three essential dimensions of IT maturity and how they can be applied to help IT decision makers achieve their goals.
The Double Vision
Cloud computing has created two major sets of expectations, which are worth a critical look:
- IT-centric View of Cloud: Historically, many CIOs and IT professionals, perhaps led by the traditional capability-based IT maturity models suggested by IT-focused analyst firms, have believed that managing and improving IT infrastructure, costs, agility, IT service quality, etc., are the primary measures of IT success. When cloud technology became available, they started expecting cloud to be a way to accelerate the achievement of these goals. But this may be a myopic view of how cloud technology will impact the enterprise. We call this the "IT-centric view."
- Business-centric View of Cloud: In contrast, business stakeholders, such as LOB owners, and business CXOs (e.g., CEO, CFO, CSO, COO), have desired solutions that improve business flexibility and speed, reduce business operating costs and create better business differentiation. Such solutions may include management, automation and optimization of business processes, services, activities, transactions, and end-user experiences, examples of which are shown in the Business Value Stack. When cloud technology became available, these business stakeholders started expecting cloud to be a way to deliver highly innovative, flexible, competitive and cost effective business solutions that could be leveraged by both internal business users as well as by enterprise end customers and partners creating significant business advantages for the enterprise. In addition, business stakeholders expected IT to directly or indirectly supply these business-centric cloud-based solutions to help them attain the desired business benefits. In the business stakeholders' view, IT success should be measured in terms of its ability to directly and readily address these business improvements. For them, improvements to IT itself are neither enough nor interesting. We call this the "business-centric view."
Based on the above, we can conclude the following key points:
- IT and business owners have different views and expectations of cloud technologies.
- Cloud is expected to transform both IT and business, and IT is expected to play a major role.
- Business stakeholders use a different set of criteria to measure IT than IT uses to measure itself. Cloud related expectations may amplify this difference.
- Cloud is changing the traditional role of IT, and its success measures.
Even though both IT-centric and business-centric views of IT are acceptable in their own ways, they can cause double vision for IT. If this issue is not resolved it can lead to conflicts and confusion with respect to IT's roles, goals, strategies and priorities, which can potentially lead to IT failure.
This double vision can be resolved if IT can: clearly see the business-centric view described above; fully understand the value it needs to deliver to the business; recognize the role it needs to play; and use the success measures used by business stakeholders.
Need for a New IT Maturity Model
A new IT maturity model is needed to help IT reconcile and resolve the double vision, and to guide both IT and business organizations through cloud-led transformations and beyond.
To address these needs, we have identified the following major requirements for this new model:
- It must be based on the value IT delivers to the business (and not on internal IT capabilities).
- It must focus on the type and maturity of solutions IT supplies to the business (as opposed to maturity levels of IT's own tools, people, processes or projects).
- This model must fully take into account the impacts of modern technologies, like cloud computing, that are driving the transformations of IT and business organizations across industries.
A New IT Maturity Model (Value-based)
This model consists of three categories, or "maturity dimensions," with the following key aspects:
- How the IT organization is viewed by the business (IT's own view may differ)
- Business value of IT, as perceived by the business stakeholders
- Type of solutions IT is expected to supply to the business
- Examples of key solution areas
Using This Model
An IT organization is considered mature in a specific dimension when it becomes a trusted supplier of solutions required in that dimension; they may also achieve maturity in more than one dimension at any point in time.
A key difference between a capability-based model and the value-based model is that some IT organizations may not fit under any of the three dimensions in the value-based model. This situation arises when according to business stakeholders IT is not providing effective solutions. This highlights a key advantage of the value-based model as it helps IT leaders recognize and proactively address circumstances where business leaders may be losing confidence in IT. In addition, it enables IT to more effectively stay apprised of business leaders' needs, resulting in a win-win for both groups.
The latest version of this maturity model and other supplementary content is available here.
The Three Dimensions of IT
These IT organizations are expected to supply effective infrastructure-centric solutions to business stakeholders, often delivered in the form of a cloud with Infrastructure-as-a-Service (IaaS), and/or as virtualized datacenters. These solutions alone support business improvements indirectly. They are rarely capable of directly addressing improvements and automations across business applications, processes, services, transactions, activities or end-user experiences. This is why business stakeholders frequently rate the business value of an infrastructure-centric IT organization fairly low.
These IT organizations are expected to fully understand business-centric needs and usage of business applications, and supply effective platform and application automation solutions. These solutions typically enable the management, automation and optimization of business applications, including packaged apps, custom apps, composite apps, highly modular apps, cloud-only apps, or special purpose apps such as mobile apps, Big Data apps, and social apps. To be fully effective, these solutions may also require IT to drive appropriate levels of integration, customization, configuration or personalization. These solutions are typically delivered through various models, such as private, public, hybrid or community clouds with Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), or with application component-based services such as Middleware, Database, Testing or other such services offered in the XaaS model. Since almost all internal and external business users of an enterprise directly or indirectly use business applications, the business value of application-centric IT is generally rated to be at the medium level.
These IT organizations fully understand short and long-term business challenges and are expected to supply effective business improvement, automation and optimization solutions, and help drive business innovations, business differentiation and competitive advantages. Many of these solutions are capable of fully leveraging the most appropriate combination of technologies that are best for the business problem they are solving. Examples of such technologies include business process management, business activity management, business transaction management, business intelligence, business analytics, business-centric collaboration, mobile or social networking technologies, and the right set of delivery models including private, public, hybrid or community clouds. These business-centric solutions, typically created through collaboration between IT and business organizations, are designed to directly address improvement, management, automation and optimization of business processes, services, transactions, activities, etc. This is why the business-centric IT organizations are awarded the highest level of business value.
Key Points to Note About This Model
Model is three-dimensional
Each dimension represents a specific type of value, and a corresponding set of solutions. Although the solutions across all three dimensions are interrelated, the three dimensions themselves are neither sequential, nor incremental, nor dependent on each other. Each dimension independently reflects IT maturity within that specific value area, and the model does not imply a roadmap for transitioning from one dimension to another.
In contrast to traditional "capability"-based models, this is a "value"-based model. This model focuses on the external value of the solutions that IT supplies to the business stakeholders, as opposed to traditional models that primarily focus on IT's operational capabilities (capability maturity) with respect to IT's own internal tools, technologies, processes, people and projects.
In this value-based approach, the value of IT is determined directly by the business stakeholders based on the effectiveness of solutions IT provides to the business. This is called the "business value of IT".
This model is constructed to explicitly focus on the solution-related aspects of IT. In each dimension, IT is expected, and required, to supply a very specific and distinct set of solutions required in that dimension. It is assumed that IT is capable of, and effectively uses, all internal IT tools, technologies, people and processes, as needed for that specific dimension. But these IT capabilities are not explicitly referenced in the model because they are not part of the value-based or solution-centric success measures of IT.
Model is time-based
At any given time, an IT organization may have different levels of maturity in each dimension. A 3D IT maturity map can be created by independently plotting the maturity level of an IT organization in each of the three dimensions. IT maturity levels of an IT organization or its inclusion in a specific dimension may change over time as organizations transform, solutions change or value measures change.
Focus is on business and business stakeholders
In each dimension, IT is expected to supply business-centric solutions that provide significant value to business stakeholders - which include business CXOs, line-of-business owners (VP Sales, VP Marketing, VP HR, VP Finance, VP Mfg, VP Support, etc.), internal business operations staff, and end customers and partners.
Success measure is the business value of IT
In this model, IT's level of success, and IT's level of maturity within a dimension, are measured only in terms of the of value of the solutions that IT supplies to the business, i.e., the business value of IT. It is foreseeable that IT may have its own view regarding the business value of IT, but only the value receiver, i.e., the business stakeholders, can (and should) assess the business value of IT. Internal IT maturity aspects related to IT's own internal use of IT technologies, people and processes are neither weighted nor factored in the success measure. Tying the IT success to only a single external measure (i.e., the business value of IT) removes the possibility of double vision.
IT is in charge, but solutions can come from any source
In each dimension, IT is expected to understand and act in accordance with the business objectives, requirements and priorities that are specifically applicable to that dimension. Then, they can identify and implement the most effective structure and delivery models for the required solutions - whether they are built internally by the IT organizations, or acquired from external vendors, built through outsourcing to third parties, or acquired from external service providers, like public clouds, or developed directly by the business units themselves, or through any combination of these means and delivery models such as private, public, hybrid or community clouds, or physical and/or virtual and/or hosted, and/or on-demand, and/or outsourced datacenters.
IT Maturity is Pre-Requisite for Cloud Maturity
A business-centric IT organization is in the best position to deliver a complete and mature cloud solution with high-business value. The following figure relates the three value-based dimensions of the IT maturity model to the three major types of clouds. Additional information on Cloud Maturity is available here.
Conclusion and Recommendation
This value-based maturity model of IT can be a very important tool to guide CIOs and business CXOs if their goal is to increase the strategic value of IT within the enterprise and across enterprise customers and partners.
CIOs should be asking: To what extent does your IT organization focus on improving business value of IT as opposed to improving IT's own tools, processes, people and projects? Do your business stakeholders fully trust and rely on IT for highly effective application-centric and business-centric solutions? Are you regularly polling your business stakeholders?
Business CXO, or a LOB owner, should ask the following questions: What business value does your IT organization actually deliver? What solutions provided by your IT organization deliver high business value? Have you clearly communicated all these to IT?
This value-based IT maturity model can be a framework for such discussions.
This article introduced the new value-based IT maturity model. Information on how to put this model to work and other related content is available here.
The views expressed in this article are those of Jay Parekh and do not necessarily reflect the views of Oracle or any previous employer.
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Sep. 28, 2016 02:30 PM EDT Reads: 3,270
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Sep. 28, 2016 02:00 PM EDT Reads: 4,409
[session] Cloud Adoption and Digital Transformation By @TIBCO | @CloudExpo #Cloud #DigitalTransformation
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
Sep. 28, 2016 01:57 PM EDT Reads: 131
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, will discuss how VPaaS enables you to move fast, creating scalable video experiences that reach your...
Sep. 28, 2016 01:00 PM EDT Reads: 1,104
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Sep. 28, 2016 12:30 PM EDT Reads: 5,098
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they mana...
Sep. 28, 2016 12:00 PM EDT Reads: 2,900
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Sep. 28, 2016 11:30 AM EDT Reads: 2,858
Apache Hadoop is a key technology for gaining business insights from your Big Data, but the penetration into enterprises is shockingly low. In fact, Apache Hadoop and Big Data proponents recognize that this technology has not yet achieved its game-changing business potential. In his session at 19th Cloud Expo, John Mertic, director of program management for ODPi at The Linux Foundation, will explain why this is, how we can work together as an open data community to increase adoption, and the i...
Sep. 28, 2016 11:00 AM EDT Reads: 1,110
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Sep. 28, 2016 10:30 AM EDT Reads: 4,545
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Sep. 28, 2016 10:15 AM EDT Reads: 3,262
About a year ago we tuned into “the need for speed” and how a concept like "serverless computing” was increasingly catering to this. We are now a year further and the term “serverless” is taking on unexpected proportions. With some even seeing it as the successor to cloud in general or at least as a successor to the clouds’ poorer cousin in terms of revenue, hype and adoption: PaaS. The question we need to ask is whether this constitutes an example of Hype Hopping: to effortlessly pivot to the ...
Sep. 28, 2016 10:15 AM EDT Reads: 1,119
DevOps and microservices are permeating software engineering teams broadly, whether these teams are in pure software shops but happen to run a business, such Uber and Airbnb, or in companies that rely heavily on software to run more traditional business, such as financial firms or high-end manufacturers. Microservices and DevOps have created software development and therefore business speed and agility benefits, but they have also created problems; specifically, they have created software sec...
Sep. 28, 2016 09:00 AM EDT Reads: 1,301
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful f...
Sep. 28, 2016 09:00 AM EDT Reads: 2,757
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Sep. 28, 2016 08:45 AM EDT Reads: 1,209
With the rise of Docker, Kubernetes, and other container technologies, the growth of microservices has skyrocketed among dev teams looking to innovate on a faster release cycle. This has enabled teams to finally realize their DevOps goals to ship and iterate quickly in a continuous delivery model. Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. However, without the right foresight, DevOps and IT teams may lo...
Sep. 28, 2016 07:30 AM EDT Reads: 1,090
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, will compare the Jevons Paradox to modern-day enterprise IT, e...
Sep. 28, 2016 07:00 AM EDT Reads: 2,306
Digitization is driving a fundamental change in society that is transforming the way businesses work with their customers, their supply chains and their people. Digital transformation leverages DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations to capitalize on opportunities and create competitive differentiation in the application economy. However, information security has been notably absent from the DevOps movement. Speed doesn’t have to negat...
Sep. 28, 2016 07:00 AM EDT Reads: 2,250
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Sep. 28, 2016 07:00 AM EDT Reads: 3,376
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Sep. 28, 2016 07:00 AM EDT Reads: 2,693
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.
Sep. 28, 2016 06:00 AM EDT Reads: 2,633