Welcome!

Microservices Expo Authors: TJ Randall, Liz McMillan, Elizabeth White, Pat Romanski, AppDynamics Blog

Related Topics: Microservices Expo, Industrial IoT, Cognitive Computing , CMS

Microservices Expo: Article

Enterprise Search 2.0: How to Unleash Your Data’s Potential

Let’s face it – data will never be contained

IDC analysts predict that by 2020 there will be 15 quintillion files in existence. That kind of volume has brought us to a point where we are using a term like "exabyte" (and quintillion!) to describe how much data exists. How much of that data will your organization own and how will you access it?

Dispersed across multiple systems, silos, geographies, and regions, data on its own provides no real inherent value. Native search boxes within applications only show a narrow picture of your data contained within that one application - certainly not enough information to make fast, informed business decisions. What about data contained in customer and employee communities? How can you access the valuable information contained in these rapidly growing, knowledge-intensive communities?

Let's face it - data will never be contained; it will continue to proliferate, particularly with the growth in popularity of social networks and communities. Trying to move it into a single knowledgebase or other system of record is a losing battle. Instead, the key to unleashing your data's potential lies in the ability to access it anywhere, anytime, and across any and all systems.

We call this "Enterprise Search 2.0," which enables today's organizations to transform vast stores of raw data into actionable knowledge. Not only can enterprises now index and search enormous quantities of information, but they also can put that data to use and monetize it. In a world of quintillions of files and exabytes of data, Enterprise Search 2.0 makes great business sense.

A Unified Index Provides a New Alternative
With generations X and Y comprising the majority of today's workforce, these "digital natives" expect to find whatever they need - immediately - inside of the enterprise, just as they can outside of it. Blame it on Google if you'd like. Because these digital natives want more freedom than is generally had in SAP or SharePoint, the consumerization of search is bound to explode within the enterprise. Combine these needs with the fact that information relevancy is both personal and contextual, and requires a "learning engine," which understands both, and you find an overwhelming need among most knowledge-intensive organizations for Enterprise Search 2.0.

The characteristics of Enterprise Search 2.0 can be categorized as follows:

  • The ability to federate content, meaning both the consolidation and correlation of structured and unstructured information regardless of the source or format. Enterprise Search 2.0 pushes beyond repository-centric information retrieval to leverage information through composite, information mash-ups and dashboards. Compiled from multiple data sources, these dashboards display search results in tables, charts, and other easy-to-digest information views, along with the ability to dive deeper into the details.
  • It enables quality information access, which is comprehensive, relevant, and just-in-time. Control over relevance is placed in the hands of the user through self-service and dynamic interfaces (dashboards, search interfaces, analytics, graphics).
  • A unified data index that brings all content the enterprise will search into a single layer, and includes both unstructured and structured information.

The central, unified index is perhaps the defining characteristic of Enterprise Search 2.0; it increases the value of both the content and the systems in which the content is housed, because it decouples access from the content source and makes the content source-agnostic. This is a significant breakthrough in enterprise search technology.

Data is pulled into the unified index from virtually any enterprise system, from systems that are behind the firewall to those in the cloud, and includes access to social networking and community content, and web content as well. Following the initial index, data is re-indexed as changes and updates are made, enabling searches that always provide the most recent, relevant content.

Enterprise Search 2.0, unlike basic 1.0 search, integrates with the full knowledge ecosystem. Whether the information is structured or unstructured, in text or voice, Enterprise Search 2.0 will bring it into a single, unified index from which companies can provide self-service information access to various constituencies, from specific groups of employees and customers, to prospects and partners. This approach allows IT departments to leverage their existing technologies and avoid significant costs associated with system integrations and data migration projects. It also helps companies avoid pushing their processes into a one-size-fits-all, cookie-cutter framework.

By combining structured and unstructured data from virtually any enterprise system into a central, unified index, companies not only gain superior insight into composite information, they can also deliver greater value by leveraging existing technologies, and avoid significant costs associated with system integrations and data migration projects.

Rather than searching within individual systems, and then amalgamating the search results from multiple search tools, Enterprise Search 2.0 federates the content. For example, Enterprise Search 2.0 can correlate information from disparate sources and formats and assemble a new, consolidated, dashboard view of information for the user, which would not be available from each independent content source, or which would require significant amounts of time to research and correlate manually. Compiled from multiple data sources, search results appear in tables, charts, and other easy-to-digest dashboard views; the user can also dive deeper into the details by clicking on the charts and other elements, effectively conversing with the information.

Dashboards help companies become more agile and facilitate better and faster decision-making at the top of the organization, as well as providing cross-functional awareness and collaboration. In this way, Enterprise Search 2.0 makes real-time, customized business analytics available to all employees.

Stop Moving Data
My advice to organizations is to stop moving data. In an effort to better manage and access data, companies have spent countless resources moving information to centralized "systems of record," only to have the data continue to proliferate outside of those systems.  The software industry has promised for decades a single, integrated solution to handle all enterprise information needs, but not only has that solution not materialized, the number of systems and content sources has continued to proliferate.

Moving data is a losing game. With a unified index though, organizations can eliminate this costly process and harvest existing IT infrastructures while providing actionable insight into information and knowledge.

Enterprise Search 2.0 is an important, transformational technology that is changing the way employees work. Enterprise Search 2.0 helps connect people to people through information, and provides the relevant content and context that helps organizations unleash their data's potential into on-demand, actionable knowledge that better - and more quickly -  informs critical business decisions.

More Stories By Laurent Simoneau

Laurent Simoneau is president and CEO of Coveo, and one of the industry’s top enterprise search experts. Laurent has been a driving force behind Coveo’s industry recognition as the leading enterprise search company and the pioneer of Enterprise Search 2.0. Prior to Coveo, Laurent was CTO of Copernic, an early leader in desktop search.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


Microservices Articles
At its core DevOps is all about collaboration. The lines of communication must be opened and it takes some effort to ensure that they stay that way. It’s easy to pay lip service to trends and talk about implementing new methodologies, but without action, real benefits cannot be realized. Success requires planning, advocates empowered to effect change, and, of course, the right tooling. To bring about a cultural shift it’s important to share challenges. In simple terms, ensuring that everyone k...
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
Skeuomorphism usually means retaining existing design cues in something new that doesn’t actually need them. However, the concept of skeuomorphism can be thought of as relating more broadly to applying existing patterns to new technologies that, in fact, cry out for new approaches. In his session at DevOps Summit, Gordon Haff, Senior Cloud Strategy Marketing and Evangelism Manager at Red Hat, discussed why containers should be paired with new architectural practices such as microservices rathe...
With the rise of Docker, Kubernetes, and other container technologies, the growth of microservices has skyrocketed among dev teams looking to innovate on a faster release cycle. This has enabled teams to finally realize their DevOps goals to ship and iterate quickly in a continuous delivery model. Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. However, without the right foresight, DevOps and IT teams may lo...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, will discuss how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galer...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, will discuss how to use Kubernetes to setup a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace....
"There is a huge interest in Kubernetes. People are now starting to use Kubernetes and implement it," stated Sebastian Scheele, co-founder of Loodse, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...