Welcome!

Microservices Expo Authors: Pat Romanski, PagerDuty Blog, Roger Strukhoff, Elizabeth White, Dana Gardner

Related Topics: Microservices Expo, Industrial IoT, API Journal, CMS

Microservices Expo: Article

Enterprise Search 2.0: How to Unleash Your Data’s Potential

Let’s face it – data will never be contained

IDC analysts predict that by 2020 there will be 15 quintillion files in existence. That kind of volume has brought us to a point where we are using a term like "exabyte" (and quintillion!) to describe how much data exists. How much of that data will your organization own and how will you access it?

Dispersed across multiple systems, silos, geographies, and regions, data on its own provides no real inherent value. Native search boxes within applications only show a narrow picture of your data contained within that one application - certainly not enough information to make fast, informed business decisions. What about data contained in customer and employee communities? How can you access the valuable information contained in these rapidly growing, knowledge-intensive communities?

Let's face it - data will never be contained; it will continue to proliferate, particularly with the growth in popularity of social networks and communities. Trying to move it into a single knowledgebase or other system of record is a losing battle. Instead, the key to unleashing your data's potential lies in the ability to access it anywhere, anytime, and across any and all systems.

We call this "Enterprise Search 2.0," which enables today's organizations to transform vast stores of raw data into actionable knowledge. Not only can enterprises now index and search enormous quantities of information, but they also can put that data to use and monetize it. In a world of quintillions of files and exabytes of data, Enterprise Search 2.0 makes great business sense.

A Unified Index Provides a New Alternative
With generations X and Y comprising the majority of today's workforce, these "digital natives" expect to find whatever they need - immediately - inside of the enterprise, just as they can outside of it. Blame it on Google if you'd like. Because these digital natives want more freedom than is generally had in SAP or SharePoint, the consumerization of search is bound to explode within the enterprise. Combine these needs with the fact that information relevancy is both personal and contextual, and requires a "learning engine," which understands both, and you find an overwhelming need among most knowledge-intensive organizations for Enterprise Search 2.0.

The characteristics of Enterprise Search 2.0 can be categorized as follows:

  • The ability to federate content, meaning both the consolidation and correlation of structured and unstructured information regardless of the source or format. Enterprise Search 2.0 pushes beyond repository-centric information retrieval to leverage information through composite, information mash-ups and dashboards. Compiled from multiple data sources, these dashboards display search results in tables, charts, and other easy-to-digest information views, along with the ability to dive deeper into the details.
  • It enables quality information access, which is comprehensive, relevant, and just-in-time. Control over relevance is placed in the hands of the user through self-service and dynamic interfaces (dashboards, search interfaces, analytics, graphics).
  • A unified data index that brings all content the enterprise will search into a single layer, and includes both unstructured and structured information.

The central, unified index is perhaps the defining characteristic of Enterprise Search 2.0; it increases the value of both the content and the systems in which the content is housed, because it decouples access from the content source and makes the content source-agnostic. This is a significant breakthrough in enterprise search technology.

Data is pulled into the unified index from virtually any enterprise system, from systems that are behind the firewall to those in the cloud, and includes access to social networking and community content, and web content as well. Following the initial index, data is re-indexed as changes and updates are made, enabling searches that always provide the most recent, relevant content.

Enterprise Search 2.0, unlike basic 1.0 search, integrates with the full knowledge ecosystem. Whether the information is structured or unstructured, in text or voice, Enterprise Search 2.0 will bring it into a single, unified index from which companies can provide self-service information access to various constituencies, from specific groups of employees and customers, to prospects and partners. This approach allows IT departments to leverage their existing technologies and avoid significant costs associated with system integrations and data migration projects. It also helps companies avoid pushing their processes into a one-size-fits-all, cookie-cutter framework.

By combining structured and unstructured data from virtually any enterprise system into a central, unified index, companies not only gain superior insight into composite information, they can also deliver greater value by leveraging existing technologies, and avoid significant costs associated with system integrations and data migration projects.

Rather than searching within individual systems, and then amalgamating the search results from multiple search tools, Enterprise Search 2.0 federates the content. For example, Enterprise Search 2.0 can correlate information from disparate sources and formats and assemble a new, consolidated, dashboard view of information for the user, which would not be available from each independent content source, or which would require significant amounts of time to research and correlate manually. Compiled from multiple data sources, search results appear in tables, charts, and other easy-to-digest dashboard views; the user can also dive deeper into the details by clicking on the charts and other elements, effectively conversing with the information.

Dashboards help companies become more agile and facilitate better and faster decision-making at the top of the organization, as well as providing cross-functional awareness and collaboration. In this way, Enterprise Search 2.0 makes real-time, customized business analytics available to all employees.

Stop Moving Data
My advice to organizations is to stop moving data. In an effort to better manage and access data, companies have spent countless resources moving information to centralized "systems of record," only to have the data continue to proliferate outside of those systems.  The software industry has promised for decades a single, integrated solution to handle all enterprise information needs, but not only has that solution not materialized, the number of systems and content sources has continued to proliferate.

Moving data is a losing game. With a unified index though, organizations can eliminate this costly process and harvest existing IT infrastructures while providing actionable insight into information and knowledge.

Enterprise Search 2.0 is an important, transformational technology that is changing the way employees work. Enterprise Search 2.0 helps connect people to people through information, and provides the relevant content and context that helps organizations unleash their data's potential into on-demand, actionable knowledge that better - and more quickly -  informs critical business decisions.

More Stories By Laurent Simoneau

Laurent Simoneau is president and CEO of Coveo, and one of the industry’s top enterprise search experts. Laurent has been a driving force behind Coveo’s industry recognition as the leading enterprise search company and the pioneer of Enterprise Search 2.0. Prior to Coveo, Laurent was CTO of Copernic, an early leader in desktop search.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@MicroservicesExpo Stories
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...

Modern organizations face great challenges as they embrace innovation and integrate new tools and services. They begin to mature and move away from the complacency of maintaining traditional technologies and systems that only solve individual, siloed problems and work “well enough.” In order to build...

The post Gearing up for Digital Transformation appeared first on Aug. 25, 2016 12:15 PM EDT  Reads: 1,332

Cloud Expo 2016 New York at the Javits Center New York was characterized by increased attendance and a new focus on operations. These were both encouraging signs for all involved in Cloud Computing and all that it touches. As Conference Chair, I work with the Cloud Expo team to structure three keynotes, numerous general sessions, and more than 150 breakout sessions along 10 tracks. Our job is to balance the state of enterprise IT today with the trends that will be commonplace tomorrow. Mobile...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Akana has announced the availability of version 8 of its API Management solution. The Akana Platform provides an end-to-end API Management solution for designing, implementing, securing, managing, monitoring, and publishing APIs. It is available as a SaaS platform, on-premises, and as a hybrid deployment. Version 8 introduces a lot of new functionality, all aimed at offering customers the richest API Management capabilities in a way that is easier than ever for API and app developers to use.
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
The burgeoning trends around DevOps are translating into new types of IT infrastructure that both developers and operators can take advantage of. The next BriefingsDirect Voice of the Customer thought leadership discussion focuses on the burgeoning trends around DevOps and how that’s translating into new types of IT infrastructure that both developers and operators can take advantage of.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
This digest provides an overview of good resources that are well worth reading. We’ll be updating this page as new content becomes available, so I suggest you bookmark it. Also, expect more digests to come on different topics that make all of our IT-hearts go boom!
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Sharding has become a popular means of achieving scalability in application architectures in which read/write data separation is not only possible, but desirable to achieve new heights of concurrency. The premise is that by splitting up read and write duties, it is possible to get better overall performance at the cost of a slight delay in consistency. That is, it takes a bit of time to replicate changes initiated by a "write" to the read-only master database. It's eventually consistent, and it'...
Node.js and io.js are increasingly being used to run JavaScript on the server side for many types of applications, such as websites, real-time messaging and controllers for small devices with limited resources. For DevOps it is crucial to monitor the whole application stack and Node.js is rapidly becoming an important part of the stack in many organizations. Sematext has historically had a strong support for monitoring big data applications such as Elastic (aka Elasticsearch), Cassandra, Solr, S...
Thomas Bitman of Gartner wrote a blog post last year about why OpenStack projects fail. In that article, he outlined three particular metrics which together cause 60% of OpenStack projects to fall short of expectations: Wrong people (31% of failures): a successful cloud needs commitment both from the operations team as well as from "anchor" tenants. Wrong processes (19% of failures): a successful cloud automates across silos in the software development lifecycle, not just within silos.
There's a lot of things we do to improve the performance of web and mobile applications. We use caching. We use compression. We offload security (SSL and TLS) to a proxy with greater compute capacity. We apply image optimization and minification to content. We do all that because performance is king. Failure to perform can be, for many businesses, equivalent to an outage with increased abandonment rates and angry customers taking to the Internet to express their extreme displeasure.