Welcome!

Microservices Expo Authors: Elizabeth White, Aruna Ravichandran, Liz McMillan, Pat Romanski, Cameron Van Orman

Related Topics: Microservices Expo, Industrial IoT, Cognitive Computing , CMS

Microservices Expo: Article

Enterprise Search 2.0: How to Unleash Your Data’s Potential

Let’s face it – data will never be contained

IDC analysts predict that by 2020 there will be 15 quintillion files in existence. That kind of volume has brought us to a point where we are using a term like "exabyte" (and quintillion!) to describe how much data exists. How much of that data will your organization own and how will you access it?

Dispersed across multiple systems, silos, geographies, and regions, data on its own provides no real inherent value. Native search boxes within applications only show a narrow picture of your data contained within that one application - certainly not enough information to make fast, informed business decisions. What about data contained in customer and employee communities? How can you access the valuable information contained in these rapidly growing, knowledge-intensive communities?

Let's face it - data will never be contained; it will continue to proliferate, particularly with the growth in popularity of social networks and communities. Trying to move it into a single knowledgebase or other system of record is a losing battle. Instead, the key to unleashing your data's potential lies in the ability to access it anywhere, anytime, and across any and all systems.

We call this "Enterprise Search 2.0," which enables today's organizations to transform vast stores of raw data into actionable knowledge. Not only can enterprises now index and search enormous quantities of information, but they also can put that data to use and monetize it. In a world of quintillions of files and exabytes of data, Enterprise Search 2.0 makes great business sense.

A Unified Index Provides a New Alternative
With generations X and Y comprising the majority of today's workforce, these "digital natives" expect to find whatever they need - immediately - inside of the enterprise, just as they can outside of it. Blame it on Google if you'd like. Because these digital natives want more freedom than is generally had in SAP or SharePoint, the consumerization of search is bound to explode within the enterprise. Combine these needs with the fact that information relevancy is both personal and contextual, and requires a "learning engine," which understands both, and you find an overwhelming need among most knowledge-intensive organizations for Enterprise Search 2.0.

The characteristics of Enterprise Search 2.0 can be categorized as follows:

  • The ability to federate content, meaning both the consolidation and correlation of structured and unstructured information regardless of the source or format. Enterprise Search 2.0 pushes beyond repository-centric information retrieval to leverage information through composite, information mash-ups and dashboards. Compiled from multiple data sources, these dashboards display search results in tables, charts, and other easy-to-digest information views, along with the ability to dive deeper into the details.
  • It enables quality information access, which is comprehensive, relevant, and just-in-time. Control over relevance is placed in the hands of the user through self-service and dynamic interfaces (dashboards, search interfaces, analytics, graphics).
  • A unified data index that brings all content the enterprise will search into a single layer, and includes both unstructured and structured information.

The central, unified index is perhaps the defining characteristic of Enterprise Search 2.0; it increases the value of both the content and the systems in which the content is housed, because it decouples access from the content source and makes the content source-agnostic. This is a significant breakthrough in enterprise search technology.

Data is pulled into the unified index from virtually any enterprise system, from systems that are behind the firewall to those in the cloud, and includes access to social networking and community content, and web content as well. Following the initial index, data is re-indexed as changes and updates are made, enabling searches that always provide the most recent, relevant content.

Enterprise Search 2.0, unlike basic 1.0 search, integrates with the full knowledge ecosystem. Whether the information is structured or unstructured, in text or voice, Enterprise Search 2.0 will bring it into a single, unified index from which companies can provide self-service information access to various constituencies, from specific groups of employees and customers, to prospects and partners. This approach allows IT departments to leverage their existing technologies and avoid significant costs associated with system integrations and data migration projects. It also helps companies avoid pushing their processes into a one-size-fits-all, cookie-cutter framework.

By combining structured and unstructured data from virtually any enterprise system into a central, unified index, companies not only gain superior insight into composite information, they can also deliver greater value by leveraging existing technologies, and avoid significant costs associated with system integrations and data migration projects.

Rather than searching within individual systems, and then amalgamating the search results from multiple search tools, Enterprise Search 2.0 federates the content. For example, Enterprise Search 2.0 can correlate information from disparate sources and formats and assemble a new, consolidated, dashboard view of information for the user, which would not be available from each independent content source, or which would require significant amounts of time to research and correlate manually. Compiled from multiple data sources, search results appear in tables, charts, and other easy-to-digest dashboard views; the user can also dive deeper into the details by clicking on the charts and other elements, effectively conversing with the information.

Dashboards help companies become more agile and facilitate better and faster decision-making at the top of the organization, as well as providing cross-functional awareness and collaboration. In this way, Enterprise Search 2.0 makes real-time, customized business analytics available to all employees.

Stop Moving Data
My advice to organizations is to stop moving data. In an effort to better manage and access data, companies have spent countless resources moving information to centralized "systems of record," only to have the data continue to proliferate outside of those systems.  The software industry has promised for decades a single, integrated solution to handle all enterprise information needs, but not only has that solution not materialized, the number of systems and content sources has continued to proliferate.

Moving data is a losing game. With a unified index though, organizations can eliminate this costly process and harvest existing IT infrastructures while providing actionable insight into information and knowledge.

Enterprise Search 2.0 is an important, transformational technology that is changing the way employees work. Enterprise Search 2.0 helps connect people to people through information, and provides the relevant content and context that helps organizations unleash their data's potential into on-demand, actionable knowledge that better - and more quickly -  informs critical business decisions.

More Stories By Laurent Simoneau

Laurent Simoneau is president and CEO of Coveo, and one of the industry’s top enterprise search experts. Laurent has been a driving force behind Coveo’s industry recognition as the leading enterprise search company and the pioneer of Enterprise Search 2.0. Prior to Coveo, Laurent was CTO of Copernic, an early leader in desktop search.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@MicroservicesExpo Stories
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
Transforming cloud-based data into a reportable format can be a very expensive, time-intensive and complex operation. As a SaaS platform with more than 30 million global users, Cornerstone OnDemand’s challenge was to create a scalable solution that would improve the time it took customers to access their user data. Our Real-Time Data Warehouse (RTDW) process vastly reduced data time-to-availability from 24 hours to just 10 minutes. In his session at 21st Cloud Expo, Mark Goldin, Chief Technolo...
Digital transformation leaders have poured tons of money and effort into coding in recent years. And with good reason. To succeed at digital, you must be able to write great code. You also have to build a strong Agile culture so your coding efforts tightly align with market signals and business outcomes. But if your investments in testing haven’t kept pace with your investments in coding, you’ll lose. But if your investments in testing haven’t kept pace with your investments in coding, you’ll...
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
Containers are rapidly finding their way into enterprise data centers, but change is difficult. How do enterprises transform their architecture with technologies like containers without losing the reliable components of their current solutions? In his session at @DevOpsSummit at 21st Cloud Expo, Tony Campbell, Director, Educational Services at CoreOS, will explore the challenges organizations are facing today as they move to containers and go over how Kubernetes applications can deploy with lega...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
Is advanced scheduling in Kubernetes achievable? Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, will answer these questions and demonstrate techniques for implementing advanced scheduling. For example, using spot instances ...
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, will describe how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launchi...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that Cloud Academy has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cloud Academy is the leading technology training platform for enterprise multi-cloud infrastructure. Cloud Academy is trusted by leading companies to deliver continuous learning solutions across Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most...
The last two years has seen discussions about cloud computing evolve from the public / private / hybrid split to the reality that most enterprises will be creating a complex, multi-cloud strategy. Companies are wary of committing all of their resources to a single cloud, and instead are choosing to spread the risk – and the benefits – of cloud computing across multiple providers and internal infrastructures, as they follow their business needs. Will this approach be successful? How large is the ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In their Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, and Mark Lav...
Many organizations adopt DevOps to reduce cycle times and deliver software faster; some take on DevOps to drive higher quality and better end-user experience; others look to DevOps for a clearer line-of-sight to customers to drive better business impacts. In truth, these three foundations go together. In this power panel at @DevOpsSummit 21st Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, industry experts will discuss how leading organizations build application success from all...
DevSecOps – a trend around transformation in process, people and technology – is about breaking down silos and waste along the software development lifecycle and using agile methodologies, automation and insights to help get apps to market faster. This leads to higher quality apps, greater trust in organizations, less organizational friction, and ultimately a five-star customer experience. These apps are the new competitive currency in this digital economy and they’re powered by data. Without ...
A common misconception about the cloud is that one size fits all. Companies expecting to run all of their operations using one cloud solution or service must realize that doing so is akin to forcing the totality of their business functionality into a straightjacket. Unlocking the full potential of the cloud means embracing the multi-cloud future where businesses use their own cloud, and/or clouds from different vendors, to support separate functions or product groups. There is no single cloud so...
For most organizations, the move to hybrid cloud is now a question of when, not if. Fully 82% of enterprises plan to have a hybrid cloud strategy this year, according to Infoholic Research. The worldwide hybrid cloud computing market is expected to grow about 34% annually over the next five years, reaching $241.13 billion by 2022. Companies are embracing hybrid cloud because of the many advantages it offers compared to relying on a single provider for all of their cloud needs. Hybrid offers bala...
With the modern notion of digital transformation, enterprises are chipping away at the fundamental organizational and operational structures that have been with us since the nineteenth century or earlier. One remarkable casualty: the business process. Business processes have become so ingrained in how we envision large organizations operating and the roles people play within them that relegating them to the scrap heap is almost unimaginable, and unquestionably transformative. In the Digital ...
These days, APIs have become an integral part of the digital transformation journey for all enterprises. Every digital innovation story is connected to APIs . But have you ever pondered over to know what are the source of these APIs? Let me explain - APIs sources can be varied, internal or external, solving different purposes, but mostly categorized into the following two categories. Data lakes is a term used to represent disconnected but relevant data that are used by various business units wit...
The nature of the technology business is forward-thinking. It focuses on the future and what’s coming next. Innovations and creativity in our world of software development strive to improve the status quo and increase customer satisfaction through speed and increased connectivity. Yet, while it's exciting to see enterprises embrace new ways of thinking and advance their processes with cutting edge technology, it rarely happens rapidly or even simultaneously across all industries.
It has never been a better time to be a developer! Thanks to cloud computing, deploying our applications is much easier than it used to be. How we deploy our apps continues to evolve thanks to cloud hosting, Platform-as-a-Service (PaaS), and now Function-as-a-Service. FaaS is the concept of serverless computing via serverless architectures. Software developers can leverage this to deploy an individual "function", action, or piece of business logic. They are expected to start within milliseconds...