"One of Analysts International's key strategies is to partner with industry leaders, such as NetIQ. This allows us to bring together the latest emerging technologies and our expertise to support a better solution for our customers," stated Tracy Stuart, Remote Management System (RMS) practice manager at Analysts International. "Using NetIQ solutions enabled us to better equip our engineers to be more successful. The monitoring, alerting and reporting capabilities allow us to assess and respond to issues more quickly and thereby help keep our customers' VoIP systems running at peak performance."

NetIQ AppManager for VoIP measures service levels and monitors the operation of the IT infrastructure - including network, hardware and infrastructure software components - so MSPs can correlate service-level issues to problems in the underlying architecture. Through AppManager's single integrated console, MSPs can manage IP phones, call servers, voice mail, IP contact center applications and the underlying IT infrastructure. NetIQ's solutions are scalable, so as clients expand their VoIP deployments, MSPs can continue to manage them successfully.

NetIQ offers extensive support for leading IP telephony vendors such as Cisco, Nortel and others. This cross-platform flexibility is helpful to MSPs with clients operating in various environments.

"Through our VoIP solutions, we provide MSPs the right information and knowledge they need to maintain a high level of service for their clients," says David Pann, vice president and general manager of NetIQ's VoIP business. "With NetIQ, MSPs have the knowledge to ensure the overall quality of VoIP deployments - from beginning to end."