Microservices Expo Authors: Pat Romanski, Elizabeth White, Liz McMillan, Matt Brickey, Christoph Schell

Related Topics: Microservices Expo

Microservices Expo: Blog Feed Post

The Real Impact of IT Owning Your SOA Effort

Let's look at two business capabilities in real estate

I had a great lunch discussion today regarding the impact of ownership of SOA within the business. As I have discussed multiple times, SOA is about business services, not technical services, but the reality of this point is lost in semantics.  The following illustrates the different perspectives that each have and how that impacts the overall SOA initiative.

Let's look at two business capabilities in real estate: renting the building space (sales) and drawing up rental agreement (legal).  Each of these business capabilities are effectively services to the business.  In order to operate effectively, they need to share some basic data, such as property listings and renter information (CRM).  They also operate synchronously as part of a business process that results in the execution of a rental of a property.  Otherwise, they operate fairly autonomously from each other.

From the business' perspective, at a minimum, they'd like one and only one of each of these capabilities, each delivering in a consistent manner. Sometimes, that is not possible. Perhaps, there needs to be two distinct sales teams due to regulatory or licensing issues. In this case, the business will still want the multiple sales teams all operating in a consistent manner, using the same forms, if possible, and interacting with the legal department to draw up the contracts in a consistent manner. The consistency is what enables the business to operate efficiently even in the face of redundancy.

In this particular case, I believe, while not optimal, it is perfectly okay for there to be redundancy of certain information systems in the delivery of each of these business capabilities as long as it allows the business function to deliver consistently and efficiently. For example, if each of these groups had selected a different portal product to provide access to the property listings, that would be acceptable as long as they were operating off the same listings service. Forcing these groups to consolidate on a single portal product is not going to provide any additional efficiencies for these groups or simplify their ability to deliver.

However, what we see happening in the industry, is that SOA efforts are being led by IT and not by the business leaders. Hence, IT views the problem from a systems perspective and sees the need to remove redundancy at the information systems level. So, instead of focusing on business capabilities and making sure that the business rules, processes and goals are being executed consistently and that redundant business capabilities are consolidated, they look at the redundant portals and identify them as a target for consolidation, as so they should.  ITs job is to keep IT costs down and are rewarded by simplifying the work of the IT department.  However, as I used to remind my developers, it's not about what's easier to code, it's about making the jobs of the users easier, that's why they pay us.

The result of IT forcing consolidation of portal products is some cost savings, but interruption and change for the business. The overall productivity losses within the business function due to the interruption is typically never identified, let alone measured. Users will need to be re-trained on the new portal, things won't work initially and users will become frustrated and be less productive. All of this for the possibility of reducing the costs of managing one additional piece of software.

I say let sleeping dogs lie. There are plenty of real information management costs in most businesses that eliminating will offer a real benefit to the business' bottom line. Clearly, both of the aforementioned business capabilities need to be operating off the same customer and listing data. There's plenty of work to be done by IT without focusing on needless change.  Eliminating the additional software licensing costs are penny-wise, pound foolish when the real impact is analyzed and assessed.

With regard to SOA, IT will view SOA as an IT effort that results in consolidation of technical capabilities.  That's their task and that's how they are rewarded.  IT is not rewarded for improving productivity in payroll by improving the end of month process.  And, therein lies the flaw in the system.  We have become heavily reliant upon our data and applications to run our business, and therefore, IT has become a critical function of the business.  Yet, the business world rewards IT for running with as low of an overhead that can be comfortably be achieved without putting the business at significant risk.  If we really expect SOA to live up to its promise, it is going to have to become an effort that is undertaken by the line of business as they reorganize for streamlined operations, or, if we're going to let IT own the SOA, then we are going to have reward IT for improving productivity and usability of the systems in a manner that is best for the users and not necessarily IT.  That is, we're going to have to let them focus on actually aligning the information systems with the needs of the business and not force the business to live with the limitations of the systems.

Read the original blog entry...

More Stories By JP Morgenthal

JP Morgenthal is a veteran IT solutions executive and Distinguished Engineer with CSC. He has been delivering IT services to business leaders for the past 30 years and is a recognized thought-leader in applying emerging technology for business growth and innovation. JP's strengths center around transformation and modernization leveraging next generation platforms and technologies. He has held technical executive roles in multiple businesses including: CTO, Chief Architect and Founder/CEO. Areas of expertise for JP include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration. JP is a published author with four trade publications with his most recent being “Cloud Computing: Assessing the Risks”. JP holds both a Masters and Bachelors of Science in Computer Science from Hofstra University.

@MicroservicesExpo Stories
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol,...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
From personal care products to groceries and movies on demand, cloud-based subscriptions are fulfilling the needs of consumers across an array of market sectors. Nowhere is this shift to subscription services more evident than in the technology sector. By adopting an Everything-as-a-Service (XaaS) delivery model, companies are able to tailor their computing environments to shape the experiences they want for customers as well as their workforce.
If you read a lot of business and technology publications, you might think public clouds are universally preferred over all other cloud options. To be sure, the numbers posted by Amazon Web Services (AWS) and Microsoft’s Azure platform are nothing short of impressive. Statistics reveal that public clouds are growing faster than private clouds and analysts at IDC predict that public cloud growth will be 3 times that of private clouds by 2019.
"Outscale was founded in 2010, is based in France, is a strategic partner to Dassault Systémes and has done quite a bit of work with divisions of Dassault," explained Jackie Funk, Digital Marketing exec at Outscale, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We focus on SAP workloads because they are among the most powerful but somewhat challenging workloads out there to take into public cloud," explained Swen Conrad, CEO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
For over a decade, Application Programming Interface or APIs have been used to exchange data between multiple platforms. From social media to news and media sites, most websites depend on APIs to provide a dynamic and real-time digital experience. APIs have made its way into almost every device and service available today and it continues to spur innovations in every field of technology. There are multiple programming languages used to build and run applications in the online world. And just li...
If you are thinking about moving applications off a mainframe and over to open systems and the cloud, consider these guidelines to prioritize what to move and what to eliminate. On the surface, mainframe architecture seems relatively simple: A centrally located computer processes data through an input/output subsystem and stores its computations in memory. At the other end of the mainframe are printers and terminals that communicate with the mainframe through protocols. For all of its appare...
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, provided a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services with...
"Peak 10 is a hybrid infrastructure provider across the nation. We are in the thick of things when it comes to hybrid IT," explained Michael Fuhrman, Chief Technology Officer at Peak 10, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Data reduction delivers compelling cost reduction that substantially improves the business case in every cloud deployment model. No matter which cloud approach you choose, the cost savings benefits from data reduction should not be ignored and must be a component of your cloud strategy. IT professionals are finding that the future of IT infrastructure lies in the cloud. Data reduction technologies enable clouds — public, private, and hybrid — to deliver business agility and elasticity at the lo...
"At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"As we've gone out into the public cloud we've seen that over time we may have lost a few things - we've lost control, we've given up cost to a certain extent, and then security, flexibility," explained Steve Conner, VP of Sales at Cloudistics,in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In their Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, and Mark Lav...
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
"We do one of the best file systems in the world. We learned how to deal with Big Data many years ago and we implemented this knowledge into our software," explained Jakub Ratajczak, Business Development Manager at MooseFS, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.