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Vol. 8 Iss: 10

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Web services have opened opportunities to integrate the applications at an enterprise level irrespective of the technology they have been implemented in. IBM's CICS transaction server for z/OS v3.1 can support web services. It can help expose existing applications as web services or de...
You need SOA governance, design time, and runtime. However, SOA governance does not come out of a box. Simply put, it's really a matter of people and processes put in place to ensure that the services are designed, deployed, and operated as effectively as possible. However, people and ...
For most companies, employing the latest technology is vital to staying competitive. For some companies in fact, service orientation is a key pillar of business success. As the chief architect of a Fortune 100 company, my SOA challenges aren't small. A little more than a year into our ...
It seems as if every few years we're inspired to learn about the next big thing in IT. Of course, it usually begins with some three letter acronym ("TLA"), is punctuated by the promise of significant ROI and ends with an eyebrow raising price tag. So why should SOA be anything differen...
Are you a victim of outdated call center design syndrome? Symptoms include chaotic agent desktops, frustrated agents, miserable first-contact resolution rates, and angry customers calling back again and again. If you recognize these symptoms, then you're most likely a victim. This arti...
It's hard to think about service-oriented architecture without thinking of services; after all, services are the main focus of SOA (it's even in the name). If service-oriented architecture is an approach where the business and technical architecture is oriented around services, then wh...
The concept of service-oriented architecture (SOA) has caused a profound shift in the worlds of business and technology, causing important changes that will stand the test of time in how millions of people think and work. However, I believe the practice of SOA is overdue for a paradigm...